PDA

View Full Version : Palm Desktop and Panther



gundam
Dec 25, 2003, 03:42 AM
I have been syncing with my TT, but when I tried to add audio files to the Palm by dragging to that drop thing, it would not install on the next sync. Then I thought to delete and reinstall Palm Desktop, but now I get a system error ("Access Denied") and can't even install it.
Can anyone advise what I should try next?


benixau
Dec 25, 2003, 09:27 PM
do you have a SD card installed? if not most non-PDB audio files will not install.
If you do, are you telling it its location s to go to the SD card or are you leaving it as Hadnheld.

Post us a movie of what you are trying to do and we will give it a look. just keep it small.
gundam
Dec 26, 2003, 08:43 AM
Right now I can't even install Palm Desktop because of the above error. Yes, there is an SD card installed and the destination was set to SD card when I tried to sync previously. Thanks for any help.
question fear
Dec 26, 2003, 12:13 PM
did you remove the entire palm desktop? its a funny program, if you dont completely remove it sometimes parts of earlier installs will assert themselves...
at what point are you getting the error? when you try to install or when you try to run it after the install?
if its after the install, you definitely need to get some prefs or other files off your computer...if its before, where is the install package coming from? your cd or palm?

finally, do you have a screenshot of your hotsync log from when you tried to install the audio files?

--carly
gundam
Dec 27, 2003, 12:25 PM
Well, I dragged the whole application folder into the trash - is there more involved in removing it? I downloaded Palm desktop directly from Palm, re-downloaded just to make sure. I get the error when trying to install, right after I choose my applications folder as the destination.
question fear
Dec 27, 2003, 10:55 PM
some apps have prefs files etc that wouldnt be in the application folder.
search for palm desktop or palm and make sure...if anything comes up, make sure its palmos related and then delete it.
some of the more computer-adept people here can tell you more specifically where to find those files if they dont come up ina search.
-carly