Can't search in iTMS!

[crookedcharlie]

Itunes loads up the music store fine, and I can browse, but no matter what I type in the search box in the upper right corner of itunes, it stalls out and doesn't execute the search. Searching works fine in my library. Any ideas?

[iLikeMyiMac]

It works fine for me.
First I would try restarting itunes and they try.
Then if that doesn't work repair permissions.
If that doesn't work restart your computer.
Then is you still have no luck I would reinstall itunes.

[crookedcharlie]

It works fine for me.
First I would try restarting itunes and they try.
Then if that doesn't work repair permissions.
If that doesn't work restart your computer.
Then is you still have no luck I would reinstall itunes.

Right.

And after all of that what should I do? Because I've done everything there already.

[iLikeMyiMac]

Well I'm out of ideas.
I guess you could call apple tech support.
Are you running the latest version of itunes?

[crookedcharlie]

Well I'm out of ideas.
I guess you could call apple tech support.
Are you running the latest version of itunes?

Yeah, running 4.6. Just reinstalled it after just about everything else on your list. Looked on Apple support, found nothing. I guess I'll have to call... sigh.

[applekid]

Do you get a message about something where there's no such a song? Or is it a message like an error or the progress bar keeps moving, but nothing happens?

If it's the previous, I'd worry.

If it's the latter, your connection is probably bad (broadband is highly recommended) or Apple's servers are busy (which happens at times).

[crookedcharlie]

Do you get a message about something where there's no such a song? Or is it a message like an error or the progress bar keeps moving, but nothing happens?

If it's the previous, I'd worry.

If it's the latter, your connection is probably bad (broadband is highly recommended) or Apple's servers are busy (which happens at times).

There's no message. The progress bar starts to move, then quickly disaappears, replaced by the big apple logo. Might it be a connection issue? A firewall problem?

[rueyeet]

I dunno, but I'm having all kinds of trouble navigating and bringing up song samples tonight; and it's definitely the store, because Safari and my iTunes library are working perfectly well. Frustrating! this is the first time the iTMS hasn't been near-instantaneous with a good connection.

[iLikeMyiMac]

I just downloaded 9 songs from the iTMS no problem. It was about the same speed as it always before.

[rueyeet]

Feh. Well, I just lost Shake, by Machines of Loving Grace. Checking for purchased music tells me that all music's already been downloaded from my account; viewing my account information shows that I've paid for the song. Yet it's not in my Library.

And to top it off, the iTunes contact form lost my message the first time I submitted it. :mad: I know it's only one song, but if they don't resolve this, it'll be time for a MacInTouch reader report to wench and bitch about it in true Mac user fashion.

...the sample sounded so cool, too... :(

[crookedcharlie]

I guess it's my company's firewall. I brought my powerbook home and tried it, and it works. Weird how it only blocks searching...

[iMeowbot]

Weird how it only blocks searching...
It makes sense to me. Static pages like album descriptions are cached all over the place on Akamai servers, while dynamic stuff like searches and purchases requires a connection to Apple's servers. Portions of the service use different IP ports too, so there are all kinds of ways for a firewall mangler to make iTMS work only partially.

[crookedcharlie]

Well, thanks for all the help, in any case. My first Powerbook freak out. I'm so glad this site is here. Seriously, it's better than trying to drudge through Apple online support, which is hard to navigate when you're frantic.

[AmigoMac]

It's not a stupid question...

after you type the word you're looking for... did you hit the "Browse" button? :rolleyes: :) :p ;) :D :confused: :o

I mean, because I had a customer, newbie, and called me complaining about the same thing because it did work with his library and didn't with the store... he was just a click away ;)