I was on vacation in the Chicago area and came across a kiosk for Ghost Armor. At the time, I had a Zagg InvisibleShield on my ip4. I liked it for the most part, but when I came across the Ghost Armor kiosk I fell in love with the look and feel of their screen protector. I had them swap out the screen protector's and got a refund from Zagg under the "Satisfaction Guaranteed" policy. I was a happy camper.
Fast forward to a week ago...precisely 22 days after I purchased the Ghost Armor and well within their "30 Day Satisfaction Guaranteed" and certainly well within their Lifetime Warranty period.
Anyhow, the Ghost Armor started to develop arcing lines that you could plainly see with the phone screen off or with a dark screen. The lines are less noticeable when the screen is bright...but they are still noticeable. We're talking 12 lines each about 1" long and several smaller one's covering the majority of the screen.
None to pleased, I called Ghost Armor and was told I had two options:
1. Pay about $6.00 to get it replaced and then ship the other one back to them....let's call it $7.00 in shipping.
2. Send it back to them and they would mail me a check.
I paid $5.00 to have it "Professionally" installed at the kiosk. Now I'm going to pay another $7.00 dollars in shipping fees to have it replaced and I have to put it on myself.
I know it's not hard to replace it...it's the principle that I paid to have it installed and now it's jacked. I just feel a pissed that I have to pay $7.00 to replace a faulty product that if it wasn't faulty would be a great, great screen protector for me. It really sours my taste for Ghost Armor.
This is in stark contrast to Zagg who has phenomenal customer service. They will replace a faulty product for you at the drop of a hat and not ask you to cover the shipping fee's.
My recommendation, avoid Ghost Armor unless you live close enough to a kiosk to make an issue a personal meeting.
Fast forward to a week ago...precisely 22 days after I purchased the Ghost Armor and well within their "30 Day Satisfaction Guaranteed" and certainly well within their Lifetime Warranty period.
Anyhow, the Ghost Armor started to develop arcing lines that you could plainly see with the phone screen off or with a dark screen. The lines are less noticeable when the screen is bright...but they are still noticeable. We're talking 12 lines each about 1" long and several smaller one's covering the majority of the screen.
None to pleased, I called Ghost Armor and was told I had two options:
1. Pay about $6.00 to get it replaced and then ship the other one back to them....let's call it $7.00 in shipping.
2. Send it back to them and they would mail me a check.
I paid $5.00 to have it "Professionally" installed at the kiosk. Now I'm going to pay another $7.00 dollars in shipping fees to have it replaced and I have to put it on myself.
I know it's not hard to replace it...it's the principle that I paid to have it installed and now it's jacked. I just feel a pissed that I have to pay $7.00 to replace a faulty product that if it wasn't faulty would be a great, great screen protector for me. It really sours my taste for Ghost Armor.
This is in stark contrast to Zagg who has phenomenal customer service. They will replace a faulty product for you at the drop of a hat and not ask you to cover the shipping fee's.
My recommendation, avoid Ghost Armor unless you live close enough to a kiosk to make an issue a personal meeting.
