PDA

View Full Version : New Apple TV - some files don't play




mac&cheesey
Sep 30, 2010, 07:52 PM
I had the old Apple TV. Today, I purchased a new Apple TV. Came home, replaced the old one, got Home Sharing all set up and tried to play some movies. It looks like about half of my library won't play. I think I've narrowed it down to my .m4v files. However, in looking at the specs for the new Apple TV it should play them just fine.

Anyone else having this problem. I was on the phone with Apple for an hour and they couldn't figure it out. The guy even said that the videos are within spec and should play. He is having their engineers look at it and they'll get back to me in a week.

I don't really want to reconvert half of my 1.5TB library if I don't have to.

Also, just to note... All of the files played on the old Apple TV and all of them play in iTunes.

Any ideas?

Thanks.
m&c



mac&cheesey
Oct 1, 2010, 09:40 PM
Nobody? Really??

NEBaghead
Oct 1, 2010, 10:01 PM
Same problem here. No idea why it is doing it. It's only happening to some of my MP4 files. I've tried renaming them with the m4v extension and still no luck.

mac&cheesey
Oct 1, 2010, 10:28 PM
Thanks for the reply. Now I know I'm not the only one on the island!

So for you, it's your .mp4 files that are not playing? For me it was .m4v files that wouldn't play.

Do you know what you used to convert the videos? I think I used either Toast or VisualHub. All of my newer ones have been converted with iFlicks and seem to be working fine. In fact, I'm using iFlicks to convert the .m4v's to .mov format. Seems to be working so far. Just frustrating... I feel like I shouldn't have to re-encode a bunch of media that plays in iTunes and played in the old Apple TV. Oh well, until the Apple engineers get back to me that's what I'll be doing.

m&c

NEBaghead
Oct 1, 2010, 11:17 PM
I used Handbrake.

I found a way to fix the video. I downloaded Subler and updated the meta tags and saved the file as a m4v. It's a pass through conversion so no encoding occurs.

I don't know if it is a problem with the meta tag or somehow the Apple TV is having problems decoding the audio track. I'm going to try to just edit the meta tag and see if that fixes it. I'll let you know what I find out.

NEBaghead
Oct 1, 2010, 11:26 PM
Ok, it looks like its the meta data. Just open the file with a meta tag editor. I used iDentify. Change something in the meta data. I just added a space in the Short description and save the changes.

ASFx
Oct 1, 2010, 11:31 PM
You might want to try using MetaX for your meta tags. I've used it for hundreds of movies and never had a problem with corruption in the meta data.

NEBaghead
Oct 1, 2010, 11:43 PM
You might want to try using MetaX for your meta tags. I've used it for hundreds of movies and never had a problem with corruption in the meta data.

I used to use MetaX but lately, I can hardly get any return on my searches. I just started using iDentify and it works nicely.

Tor Eckman
Oct 1, 2010, 11:51 PM
Try MetaZ

mac&cheesey
Oct 6, 2010, 06:14 PM
I tried using both MetaX and iDentify to change some of the meta data of the files with no success.

Also, I tried to use iFlicks to "flatten to quicktime movie" which was also unsuccessful.

The only thing working for me is doing a full conversion in iFlicks to the AppleTV setting. Oh well, at least I can set it to run and then let it go for 24 hours.

I got a call back from Apple Support. They escalated it to their engineers who confirmed the files (based on their format, size and bitrate) should work in the new AppleTV. They want me to send a sample file to them so they can see if they can figure out why it's not working.

m&c

KD35
Oct 7, 2010, 06:40 AM
I had a similar problem, where most of my playlists would not even show up... I figured out if you go into your itunes library on your mac/pc, you have to make sure that anything music/movie/etc that you want to play on your ATV is "checked". My ATV will not play any content that is not "checked" in my mac itunes library.

rediffusion
Oct 10, 2010, 09:09 PM
I have opening some avi files in Quicktime and saved them as mov files. They play fine on iTunes but are not recognized by my TV2. Any idea why?

SurfMacJpMtb
Oct 10, 2010, 09:30 PM
I have opening some avi files in Quicktime and saved them as mov files. They play fine on iTunes but are not recognized by my TV2. Any idea why?

Try using the export function in Quicktime to create an AppleTV compatible file. File, Export and choose from Movie to AppleTV. I like to use the Quicktime 7 player but the newer player should get the same results.

rediffusion
Oct 10, 2010, 10:16 PM
Try using the export function in Quicktime to create an AppleTV compatible file. File, Export and choose from Movie to AppleTV. I like to use the Quicktime 7 player but the newer player should get the same results.

Ok, thanks. I'll give it a try.

silentsim
Oct 10, 2010, 10:21 PM
Try this, this is what solved some of my HD videos from not playing:

Options, Sound/video:

turn digital audio or whatever from Auto to ON.

Then they should play!

rediffusion
Oct 10, 2010, 10:24 PM
Try this, this is what solved some of my HD videos from not playing:

Options, Sound/video:

turn digital audio or whatever from Auto to ON.

Then they should play!

My problem is they appear in iTunes but not on the AppleTV.

mrgreen4242
Oct 17, 2010, 08:21 AM
Any update to this? I've got one at least that won't work, so far, out of ~500, but haven't had a chance to do a lot of testing yet.

mac&cheesey
Oct 17, 2010, 01:41 PM
Sorry, no update here. Haven't heard back yet from the Apple engineers. My solution is the most obvious one but also the most time consuming... I'm re-encoding all offending files.

m&c

musio
Oct 17, 2010, 02:10 PM
Keep us updated with this Ol chap

mac&cheesey
Oct 17, 2010, 02:32 PM
Will do!

mrgreen4242
Oct 17, 2010, 05:39 PM
Sorry, no update here. Haven't heard back yet from the Apple engineers. My solution is the most obvious one but also the most time consuming... I'm re-encoding all offending files.

m&c

That's what I'm doing. So far it seems to be just one disc that was ripped long ago (that had 4 or 5 titles on it - kids stuff), but haven't had a chance to try everything, of course.

laurim
Oct 17, 2010, 06:24 PM
That's what I'm doing. So far it seems to be just one disc that was ripped long ago (that had 4 or 5 titles on it - kids stuff), but haven't had a chance to try everything, of course.

You guys might want to check out the Automator script ( http://dl.dropbox.com/u/242398/BatchRipActions-1.0.4.dmg ) a guy offers in the How to sticky on the main page of this ATV forum. Has worked like a champ for me for adding tags to movies and tv shows I processed with Handbrake.

crotalus99
Oct 18, 2010, 10:10 PM
What is the error message you get?

I get something like "can not load data, try again later"

Some movies work and some don't.

The other problem is the menus into TV shows, podcasts, music are quick. Movies though I watch the spinning circle for awhile, but only sometimes. I wonder if it is related.

I have 3 aTV ver 1 and all movies work fine. I do have about 900 movies on a Drobo.

Shoesy
Oct 19, 2010, 08:21 AM
Have you guys tried converting the audio streams to aac?

Just my best guess.

Stuart21
Oct 19, 2010, 03:53 PM
Im a noob when it comes to this stuff. I have some mp4 files that will not open in itunes and allow me to add it to my library. What should i be looking for to determine the problem?

aelalfy
Oct 19, 2010, 04:13 PM
I tried using both MetaX and iDentify to change some of the meta data of the files with no success.

Also, I tried to use iFlicks to "flatten to quicktime movie" which was also unsuccessful.

The only thing working for me is doing a full conversion in iFlicks to the AppleTV setting. Oh well, at least I can set it to run and then let it go for 24 hours.

I got a call back from Apple Support. They escalated it to their engineers who confirmed the files (based on their format, size and bitrate) should work in the new AppleTV. They want me to send a sample file to them so they can see if they can figure out why it's not working.

m&c

Hi,

How do you convert using iflicks to .mp4 or .m4v? it seems that when i set to convert to any of the presets (usually HD, since the AppleTv preset is not 720p on iflicks), it converts everything to .mov, which doesnt play for me for some reason, just gives me a white screen with no sound.

Note: the above mentioned white issue is for conversions coming from .avi files on iflicks being converted to .mov.

Thanks
AE

aelalfy
Oct 19, 2010, 04:15 PM
My question really is how do I convert on iflicks to .mp4?

My current way of conversion, is one my one select each source .avi on handbrake, presets to AppleTV their and convert. Once thats done, I open the file with iflicks and it finds the tags, i preset it to "flatten to quicktime movie" and start adding it to itunes.

That seems to work pretty good, but it would be amazing if i could directly convert .avi to .mp4/m4v in iflicks. I like iflicks because you can drag a bunch of files before converting, whereas handbrake you have to add one by one to the queue, which is frustrating.

Thanks
AE

crotalus99
Oct 22, 2010, 08:44 PM
Hi,

I just spent over an hour with applecare and they have no idea. He says the videos are correctly formatted and doesn't know why. They escalated the problem so maybe I will get an answer in a couple of days.

Weird things is that I tried to move one of the movies onto my iPad and it doesn't work there either.

However, if you click the advanced tab in iTunes and select convert to iPad/iTunes compatible it states already correct format.

If I find anything out I will post.

mac&cheesey
Oct 23, 2010, 12:52 AM
My question really is how do I convert on iflicks to .mp4?

My current way of conversion, is one my one select each source .avi on handbrake, presets to AppleTV their and convert. Once thats done, I open the file with iflicks and it finds the tags, i preset it to "flatten to quicktime movie" and start adding it to itunes.

That seems to work pretty good, but it would be amazing if i could directly convert .avi to .mp4/m4v in iflicks. I like iflicks because you can drag a bunch of files before converting, whereas handbrake you have to add one by one to the queue, which is frustrating.

Thanks
AE

I just drag avi's to iFlicks and drop them in the window. I select "AppleTV" in the drop down menu (for what to convert to) and hit start. That's it.

crotalus99
Oct 25, 2010, 04:54 PM
Well it's been 3 days and haven't heard from applecare again, but have decided that whatever they did to aTV2 they did the same thing to the iPad so I am left with having to encode all the movies that don't work.
I started it this weekend and it S###s. On a positive note I didn't know about iFlicks before; nice program. It's slower than visualhub though so I think for now I will stick with it.
A-D 37 movies. This is going to take awhile. I figure I probably have about 200+ to go.

If anyone knows a better way I would appreciate the advice.

Omne666
Oct 25, 2010, 07:15 PM
Firstly, I found even with the atv1 I could not mix mp4 (non h264) with h264 mp4s or m4vs, one or the other would not appear on the appletv. So I just made sure h264 was used for every rip.

Secondly, iFlicks does not make mp4s. It makes mov's with h264. I wish it were otherwise, and have mentioned this to the developer, but it's the way it is for now.

iFlicks for me would be the complete program other then for this. Mind you, if it could rip the dvds from scratch also, then it would be just about the perfect program for building my library with.

JT3MacManiac
Nov 22, 2010, 10:51 PM
any updates on this issue? still having trouble with the newest software released today

mac&cheesey
Nov 25, 2010, 01:10 AM
No update for this on my end. Apple never did get back to me. I updated my software on the Apple TV2 and it still won't play some of the files (files that the original AppleTV will play but Apple TV2 never would).

The only thing that has worked for me thus far is re-converting the files.

m&c