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Chaos123x
Oct 2, 2010, 07:56 PM
Well have been using my new Apple TV and the netflix playback is awful.

It keeps stopping and stuttering every couple of minutes.

My PS3 never has this issue and neither does my 360. I'm using a new airport extreme and comcast 20mb Internet.

Any solutions? I'd rather not use my ps3 even though it works the best.



MicroApple
Oct 2, 2010, 07:57 PM
How are your Xbox 360 & PS3 connected? Wire is faster than WiFi try using a LAN cable

Chaos123x
Oct 2, 2010, 08:04 PM
How are your Xbox 360 & PS3 connected? Wire is faster than WiFi try using a LAN cable

They are using 802.11g. The apple tv uses N so I thought it would be better?

jaw04005
Oct 2, 2010, 08:06 PM
You have an ISP or Wi-fi problem. I'm on a 4Mbps connection and there's no stuttering. In fact, the new Apple TV buffers more than any other Netflix box I own. It's buffer storage is huge compared to other boxes.

Change your AirPort's channel and separate out your 5 and 2.4ghz networks.

ugp
Oct 2, 2010, 08:20 PM
I have no issues with mine.

I like playback on AppleTV better than my XBOX 360 and it uses less power to run the device. Power saving right there.

Only complaint I have with AppleTV interface is that you cannot see what you have viewed for TV Episodes like XBOX 360 does.

All my connections are connected hardwired and I am on a 40Mbit Road Runner connection.

Shanewilliams
Oct 2, 2010, 08:23 PM
You have an ISP or Wi-fi problem. I'm on a 4Mbps connection and there's no stuttering. In fact, the new Apple TV buffers more than any other Netflix box I own. It's buffer storage is huge compared to other boxes.

Change your AirPort's channel and separate out your 5 and 2.4ghz networks.

I'd have to agree with you. I have AT&T 6.0 dsl and usually get around 5.50 down according to speedtest.net. I just got my apple tv this afternoon for my daughter, got it setup on wifi as opposed to running a cat 5 drop behind my tv. I have experienced no issues at all! I'm using a belkin wireless N router with 2.4 and 5 ghz both enabled. I haven't had a single buffering issue at all. The movies we have watched started out immediately and played straight through without a problem. With a 20mbps connection you should have no issues whatsoever! Even with a wireless G router! It's got to be some kind of issue with your ISP. Are you using dhcp?? Is there anything else going on your network when this is occurring? With that kind of speed you'd have to have something killing your bandwidth somewhere! On 6.0 dsl I was able to have my apple tv, iPhone 4
And 2 MacBooks all going at the same time with no issues. Sorry to ramble on but I'd check with your ISP if I were you! Have you tried just streaming netflix from your computer? I guess that'd be one way to start eliminating issues. Make sure you do it on wireless.

JodyK
Oct 2, 2010, 09:01 PM
No issue here!

I currently have the Apple TV, 3 Macbook Pros, 2 iPads, 3 iPhones, PS3 all hooked to my time capsule!

chapindad
Oct 2, 2010, 09:08 PM
Depending on when your "N" router was created, not all "N"s are to spec. Switch it to "G" and see if that clears it up and then check for a firmware upgrade on your router...

HT Guy
Oct 2, 2010, 10:12 PM
Netflix on the ATV2 works great for me. I am watching it right now. I have watched at least 4 movies today and have encountered no problems. I do have Verizon Fios as an ISP and have really good service.

Shanewilliams
Oct 2, 2010, 10:43 PM
Am I correct in saying that netflix doesn't have a HD section so to speak. It's just some movies will output in HD if your bandwidth will support it??

firstapple
Oct 2, 2010, 10:46 PM
I have watched multiple shows, movies, etc and had no problems at all! I think it looks great.

Chwisch87
Oct 2, 2010, 11:01 PM
Netflix has never worked better for me?

Plutonius
Oct 2, 2010, 11:11 PM
Netflix has never worked better for me?

Are you asking us or telling us :) ?

ipoddin
Oct 2, 2010, 11:21 PM
Netflix quality sucks, IMO. Initial impressions are disappointing to say the least. For perspective, I have a 360, PS3, and Wii all with Netflix and all connected wirelessly to my airport extreme. I have cable Internet with a 6mbps connection. The PS3 wins hands down among all devices, including the ATV2. Watching two episodes of Nip/Tuck which are HD streaming and the atv has a noticeably darker picture and is far more grainy. It's pretty much a dark sd vs the crystal clear version on the PS3. Same network connection on both devices. Atv loses big time, unfortunately. No buffer issues with atv, just picture quality sucks compared to other devices.

Oh, and the atv doesn't remember which episode you left off with. Unlike every other device with netflix which remembers and presents you with the next episode where you left off.

trip1ex
Oct 3, 2010, 12:22 AM
Works perfect. Must be something with your setup.

MasterTick
Oct 3, 2010, 12:32 AM
Am I correct in saying that netflix doesn't have a HD section so to speak. It's just some movies will output in HD if your bandwidth will support it??

Correct.

JeffLebowski41
Oct 3, 2010, 12:48 AM
I have no issues with mine.



.

yeah mine works great. also have a 360 and ps3 with netflix enabled and this is just as good if not better.

ipoddin
Oct 3, 2010, 01:00 AM
Works perfect. Must be something with your setup.

Yeah, mine works too. I wasnt saying otherwise. Do you have another device with netflix streaming to compare it to?

Both devices are connected via hdmi to the same receiver which is connected via hdmi to the tv. Both devices use the same wireless network connection. Can you tell me why there's a huge disparity in quality? It's not the setup, at least in my situation.

Chwisch87
Oct 3, 2010, 02:08 AM
Am I correct in saying that netflix doesn't have a HD section so to speak. It's just some movies will output in HD if your bandwidth will support it??

Well they something they call "HD". In terms of actually numbers its no where near the kind of output a raw Blu-Ray. There have also said they are working on 5.1 sound. No word on when that is going to actually happen though.

Krevnik
Oct 3, 2010, 02:58 AM
They are using 802.11g. The apple tv uses N so I thought it would be better?

The problem is that not all channels (2.4Ghz or 5Ghz) work all that well. Congestion from other networks can be a problem, and some channels just don't travel all that well. As you try to pump up the data rate, it means that you can actually start losing more packets than before.

For me, there's ~2 channels in each band that work well, and the rest are poor. And on the 5Ghz band, if I am not using those channels, I can get problems with lost/delayed packets. This leads to "lag" in network games, stuttering in video, and so on.

My ATV actually does pretty well on the 5Ghz band, beating out my 360 which is on the 2.4Ghz band. But I've also spent a couple hours testing the channels in my home environment to see which ones get the best reception.

trip1ex
Oct 3, 2010, 09:29 AM
Yeah, mine works too. I wasnt saying otherwise. Do you have another device with netflix streaming to compare it to?

Both devices are connected via hdmi to the same receiver which is connected via hdmi to the tv. Both devices use the same wireless network connection. Can you tell me why there's a huge disparity in quality? It's not the setup, at least in my situation.

Sorry wasn't talking to you. :D

If I was I would have quoted you like I am doing now. I just read the OP's post and replied to it.

But to answer your question I have Netflix on the 360 and Wii.

ATV beats 360 in my book and is no worse in terms of picture quality.

If you're seeing major differences then it is probably your setup and eyeballs.

IN my experience different hardware combinations produce different results. And everyone sees things differently as well.

Plus if you're trying to compare side by side and are streaming a few streams simultaneously over a 6 mbps connection and then switching inputs one stream could easily get degraded. Not to mention how highly variable wireless networks are from home to home and area to area inside a home.

There's alot of variables in play here.

ipoddin
Oct 3, 2010, 11:04 AM
Sorry wasn't talking to you. :D

If I was I would have quoted you like I am doing now. I just read the OP's post and replied to it.

But to answer your question I have Netflix on the 360 and Wii.

ATV beats 360 in my book and is no worse in terms of picture quality.

If you're seeing major differences then it is probably your setup and eyeballs.

IN my experience different hardware combinations produce different results. And everyone sees things differently as well.

Plus if you're trying to compare side by side and are streaming a few streams simultaneously over a 6 mbps connection and then switching inputs one stream could easily get degraded. Not to mention how highly variable wireless networks are from home to home and area to area inside a home.

There's alot of variables in play here.

Well I'm not giving up on netflix on atv. But when I first fired it up there was an immediate difference in pq. Very dark and contrasty. I shut down the atv, fired up ps3 and pq was perfect (not streaming simultaneously to compare)

KDR
Oct 3, 2010, 11:44 AM
My ATVs are wired via ethernet and the speed and quality of Netflix is great.

Surf Monkey
Oct 3, 2010, 12:38 PM
Netflix playback over my ATV has been superior to both my PS3 and my Roku. All three run off of a Wi-Fi connection and only the ATV is free from frequent re-buffering.

rusty2192
Oct 3, 2010, 01:09 PM
I have had the buffering problem on a couple different occasions now. I had my ATV2 set up on my 5GHz N wireless network on my AEBS. I've never had any network problems before. Since the ATV is only about a foot from the router, i went ahead and plugged in a cable and the stuttering stopped immediately. I guess some tweaking is in order, because i would really like to be able to use wifi in case i move the router.

CrAkD
Oct 3, 2010, 01:11 PM
My netflix account won't sign in on atv.

Michael07
Oct 3, 2010, 05:08 PM
Mine works great. I do have mine hard wired though.

nospeed411
Oct 3, 2010, 05:41 PM
Mine plays excellent.....however being a new Netflix user...their selection suck butt.

OptyCT
Oct 3, 2010, 07:47 PM
Mine plays excellent.....however being a new Netflix user...their selection suck butt.

Six months ago, their selections were a lot worse. They've gotten much better recently. I think they'll continue to get better.

Shanewilliams
Oct 3, 2010, 07:59 PM
Netflix playback over my ATV has been superior to both my PS3 and my Roku. All three run off of a Wi-Fi connection and only the ATV is free from frequent re-buffering.

In my experience over the years over network cabling and setting up networks, I've always had bad luck trying to use a laptop that close to a wireless router(1-5ft) it's always seemed to me the connection was better at a distance of 15-20ft.

Surf Monkey
Oct 3, 2010, 08:18 PM
In my experience over the years over network cabling and setting up networks, I've always had bad luck trying to use a laptop that close to a wireless router(1-5ft) it's always seemed to me the connection was better at a distance of 15-20ft.

Which is relevant to my comment how? I didn't say anything about a laptop or about the distance my devices are from my wireless router.

pbcustom98
Oct 3, 2010, 08:53 PM
@OP, call your ISP and have them run some tests. check your channels to see if one is better than another.

cfedu
Oct 3, 2010, 09:38 PM
netflix playback for me here in canada is flawless. Wireless connection with 19 mbs ISP.

doboy
Oct 3, 2010, 10:00 PM
I have had the buffering problem on a couple different occasions now. I had my ATV2 set up on my 5GHz N wireless network on my AEBS. I've never had any network problems before. Since the ATV is only about a foot from the router, i went ahead and plugged in a cable and the stuttering stopped immediately. I guess some tweaking is in order, because i would really like to be able to use wifi in case i move the router.

Exactly same setup, but no issues with wireless. I have the AEBS upstairs and AppleTV in the living room downstairs.

T4R06
Oct 4, 2010, 11:57 AM
@OP - we have the same Internet speed 20mbps and I'm using netgear 3400.

Dedicate your ATV and mac to 5ghz then all your other wireless to 2.4ghz.

See what you find..

I am very happy with mine. Flawless and fast

canyonblue737
Oct 4, 2010, 12:12 PM
Netflix has been rock solid for me on the new Apple TV. Much better than my Xbox 360, Sony BluRay or iPhone/iPad versions. I am using it with 802.11n on the 2.4 ghz band from a Time Capsule.

ugp
Oct 4, 2010, 12:37 PM
To report an update...

I did have a case where the Audio cut out for about 10 seconds last night on me but the video playback stayed fluid. Not sure why it happened. Could have been the video itself I guess. Otherwise that has never happened to me before on anything with Netflix streaming.

hippo206
Oct 4, 2010, 01:18 PM
Have watched about 4-5 movies, and it has never studdered once. Maybe you have a defective apple TV or you need to play around with your settings a little.

tripjammer
Oct 4, 2010, 01:20 PM
I never saw any netflix quality issues with my new AppleTv setup.

802.11n 5GHZ connection.
18 meg uverse internet connection.

dhy8386
Oct 4, 2010, 01:41 PM
Yeh same here. Using ethernet not wireless and have a 50mbps TW Wideband.

On the quality issue, for what it is worth i showed my wife the same movie from 3 different sources appletv, standard browser and ps3. I asked her which looked the best. She said it the appletv was much clearer.

Personally i think the ps3 and appletv are close but appletv is better.

What I really like about it is how quick it loads up, both starting up and a movie. Id say starting netflix to get to the main screen takes 3 seconds and a few movies i tried took ~5 secs...but then again i have a great connection. Point is its damn seamless.

Bozley0621
Oct 4, 2010, 02:56 PM
I have streamed Netflix through Xbox, Samsung Blu-ray, Wii, and ATV. IMO ATV is the snappiest and best picture.

Shanewilliams
Oct 4, 2010, 02:59 PM
Which is relevant to my comment how? I didn't say anything about a laptop or about the distance my devices are from my wireless router.

Sorry, that was meant for rusty1292 talking about only being a foot away from the router. I've never hooked any apple tv's up for work so I just used the laptop analogy.

iciconnect
Aug 5, 2011, 05:55 PM
This is a huge problem getting more and more out of control.
It's like Netflix is purposely targeting AppleTV and other Apple products.
There isn't any other logical experimentation. Every other device streaming Netflix services isn't having as much of a connection issue as like the AppleTV 2 Generation devices. I stream YouTube videos fine and it's about average. I download and connect with rental content from Apple for movies and podcast videos and there isn't any connection issue with those services. I have notice that time to time I'll have connection issue with my iPhone with Netflix App. I've restarted and had often reset my router because of these semi random issues. So why Apple devices the only devices being targeted?

tbayrgs
Aug 5, 2011, 10:35 PM
This is a huge problem getting more and more out of control.
It's like Netflix is purposely targeting AppleTV and other Apple products.
There isn't any other logical experimentation. Every other device streaming Netflix services isn't having as much of a connection issue as like the AppleTV 2 Generation devices. I stream YouTube videos fine and it's about average. I download and connect with rental content from Apple for movies and podcast videos and there isn't any connection issue with those services. I have notice that time to time I'll have connection issue with my iPhone with Netflix App. I've restarted and had often reset my router because of these semi random issues. So why Apple devices the only devices being targeted?

So you have EVERY type of device capable of streaming from Netflix and have tested all of them, comparing picture quality and connectivity, to be able to arrive at this conclusion? For every complaint you find online about the :apple:TV, i can probable find a dozen more about any number of other devices as well.

I have 6 different devices that can stream from Netflix (iPhone, iPad, Samsung Focus, Mac Mini through PLEX, Sony LCD TV, and :apple:TV) and among these devices, the :apple:TV is the most reliable--best picture quality, quickest connection and load time and is generally my go to choice when accessing Netflix.

Mac Poke
Aug 7, 2011, 10:43 PM
I fixed my playback issue by moving my ATV away from my TV and associated electronics. I have my ATV connected to the TV via a 12' HDMI cable and it connects to the internet via WIFI. :D

Irishman
Aug 9, 2011, 07:19 PM
I had my first Netflix playback problem this past week. Watching some old "Buck Rogers in the 25th Century" eps, and about 11 eps in, the audio and video are out of sync, and don't seem to resync.

Annoying, but it may just be the way those eps are.

jim4spam
Aug 9, 2011, 09:51 PM
I had my first Netflix playback problem this past week. Watching some old "Buck Rogers in the 25th Century" eps, and about 11 eps in, the audio and video are out of sync, and don't seem to resync.

Annoying, but it may just be the way those eps are.

I've had nothing but problems this week. Last night I gave up watching via my MacBook and TV, with stupidly slow server performance (despite having 10mbps). However curiously the iPad did work flawlessly.

Digitalclips
Aug 9, 2011, 10:08 PM
Well have been using my new Apple TV and the netflix playback is awful.

It keeps stopping and stuttering every couple of minutes.

My PS3 never has this issue and neither does my 360. I'm using a new airport extreme and comcast 20mb Internet.

Any solutions? I'd rather not use my ps3 even though it works the best.

It is flawless for me. Using ATV, Airport Extreme and FiOS 30 Mb/s.

Irishman
Aug 10, 2011, 09:55 AM
I've had nothing but problems this week. Last night I gave up watching via my MacBook and TV, with stupidly slow server performance (despite having 10mbps). However curiously the iPad did work flawlessly.

For me, the weird thing is that other shows and movies seem unaffected. I watched a Season 1 BSG ep (the one where Kara crashes on that Venus-like planet with her oxygen running out), and "Enter the Dragon". No problems.