PDA

View Full Version : Nov. 2010 Macbook Air "Blank" Screen




OBSHARP
Nov 3, 2010, 11:35 PM
Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.18.1 (KHTML, like Gecko) Version/5.0.2 Safari/533.18.5)

Any solution when New Macbook Air 13" goes Blank (white)? Has Apple Technical Support responded to anyone?



KnightWRX
Nov 4, 2010, 05:14 AM
Bring it in or call Apple ? Mine never goes "white".

OBSHARP
Nov 4, 2010, 01:29 PM
Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.18.1 (KHTML, like Gecko) Version/5.0.2 Safari/533.18.5)

I called Apple explained greyish/white screen would not respond to enter etc. or shut down.

Apple said: Finder, Go, Utilities, Disk Utilities, Click on Drive, First Aid, Verify Disk, etc.

and this was ok. Next option either send in or go to Apple Store and make appt

However, I have read article which says there is a fix on the way. In term is to call " Open and close lid after this happens ; the problem is it seems to go to sleep and not want to wake up with key strokes.

halledise
Nov 4, 2010, 01:43 PM
Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.18.1 (KHTML, like Gecko) Version/5.0.2 Safari/533.18.5)

I called Apple explained greyish/white screen would not respond to enter etc. or shut down.

Apple said: Finder, Go, Utilities, Disk Utilities, Click on Drive, First Aid, Verify Disk, etc.

and this was ok. Next option either send in or go to Apple Store and make appt

However, I have read article which says there is a fix on the way. In term is to call " Open and close lid after this happens ; the problem is it seems to go to sleep and not want to wake up with key strokes.

return item to Apple for a replacement.
this is not normal.

Claudio2010
May 8, 2011, 02:39 AM
Wirelessly posted (Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.18.1 (KHTML, like Gecko) Version/5.0.2 Safari/533.18.5)

Any solution when New Macbook Air 13" goes Blank (white)? Has Apple Technical Support responded to anyone?

I have the same problem, it has happened a few times since I bought it in December. The screen goes grey and it is seemingly unresponsive (closing and opening lid makes no difference). I have discovered I can still ssh to it and do a shutdown, at least it goes down cleanly, previously I would also just hold the power button to turn it off.

Has anyone found a better solution or maybe handed it in to Apple support?

Regards,
Claudio

KnightWRX
May 8, 2011, 08:07 AM
I have the same problem, it has happened a few times since I bought it in December. The screen goes grey and it is seemingly unresponsive (closing and opening lid makes no difference). I have discovered I can still ssh to it and do a shutdown, at least it goes down cleanly, previously I would also just hold the power button to turn it off.

Has anyone found a better solution or maybe handed it in to Apple support?

Regards,
Claudio

Don't necro threads like that, people will try to help the OP without realising this is a over 6 months old thread, post a new one if you have a question that can you can't find the answer for with the search function. Basic forum etiquette.


The better solution is to take it in for warranty work.

SR71
May 8, 2011, 10:24 AM
Don't necro threads like that, people will try to help the OP without realising this is a over 6 months old thread, post a new one if you have a question that can you can't find the answer for with the search function. Basic forum etiquette.


The better solution is to take it in for warranty work.

Exactly.