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View Full Version : Ordered from macmall. Anyone had issues with macmall?




hcho3
Nov 6, 2010, 11:45 PM
I am only ordering from macmall because it is cheaper. I could order from apple, but macmall was like 180 dollars cheaper because they weren't charging taxes and etc. And apple wouldn't price match.

So, I pulled the trigger with macmall. It is on the way with UPS. Anyone ordered MBA from macmall and had issues?



ingramLee
Nov 7, 2010, 12:05 AM
So youre sacrificing your warranty and the ability to get Applecare on a brand new revision model computer for a $180 discount? Good luck with that...

Moyank24
Nov 7, 2010, 12:13 AM
So youre sacrificing your warranty and the ability to get Applecare on a brand new revision model computer for a $180 discount? Good luck with that...

If you order an Apple product from someone other than Apple, you don't get the option to order Applecare? And it voids your warranty?

I've never heard that before.

shootingrubber
Nov 7, 2010, 12:19 AM
So youre sacrificing your warranty and the ability to get Applecare on a brand new revision model computer for a $180 discount? Good luck with that...

Never heard of that?

zpilot
Nov 7, 2010, 12:42 AM
OP: I ordered my maxed out MBA 11.6" from MacMall and did not have a problem at all. Got mine with free overnight shipping which was awesome. Like you said, no taxes really helps save a few bucks. :D

Aboo
Nov 7, 2010, 12:45 AM
So youre sacrificing your warranty and the ability to get Applecare on a brand new revision model computer for a $180 discount? Good luck with that...

If you don't know the answer to the OP's question,. don't spread misinformation.

OP - MacMall and any other Apple Authorized Resellers are authorized to sell Apple computers to end users. As a result, by purchasing the system from them, your original 1 year warranty will be honored and you will also be eligible to purchase the Apple Care Protection Plan which offers an additional 2 years of extended hardware coverage plus phone support coverage for all 3 years.

1rottenapple
Nov 7, 2010, 12:58 AM
Apple in my opinion, has the best warranty, for the most part. Warranty's connected to the serial number... I've bought products on ebay and other used apple products and they have been serviced by apple.

Moyank24
Nov 7, 2010, 01:00 AM
If you don't know the answer to the OP's question,. don't spread misinformation.

OP - MacMall and any other Apple Authorized Resellers are authorized to sell Apple computers to end users. As a result, by purchasing the system from them, your original 1 year warranty will be honored and you will also be eligible to purchase the Apple Care Protection Plan which offers an additional 2 years of extended hardware coverage plus phone support coverage for all 3 years.

+1

Misinformation with an attitude as well.

pscraig
Nov 7, 2010, 01:28 AM
So youre sacrificing your warranty and the ability to get Applecare on a brand new revision model computer for a $180 discount? Good luck with that...

WRONG.

See the above posts, you lose NOTHING buying from MacMall.

ingramLee
Nov 7, 2010, 08:14 AM
Of all the machines Ive purchased, Ive always purchased from the store or online store, utilizing some form of discount or another. I was told buying anywhere aside from Apple or a store with an Apple account (i.e. BestBuy) voids any type of official warranty.

Aside from that, even if I did have an option of ordering somewhere else and keeping the same warranty, I wouldnt sacrifice the customer service and piece of mind I have from knowing I have never had any problems ordering directly from Apple to save a few dollars. But thats just my opinion and you can go about ordering however youd like.

/Resume discussion.

maflynn
Nov 7, 2010, 08:17 AM
So youre sacrificing your warranty and the ability to get Applecare on a brand new revision model computer for a $180 discount? Good luck with that...

You couldn't be more wrong.

You get an apple warranty and the ability to purchase applecare. Please provide proof, of the contrary. By the way, MacMall is an authorized apple dealer.

bossxii
Nov 7, 2010, 08:27 AM
Of all the machines Ive purchased, Ive always purchased from the store or online store, utilizing some form of discount or another. I was told buying anywhere aside from Apple or a store with an Apple account (i.e. BestBuy) voids any type of official warranty.

Aside from that, even if I did have an option of ordering somewhere else and keeping the same warranty, I wouldnt sacrifice the customer service and piece of mind I have from knowing I have never had any problems ordering directly from Apple to save a few dollars. But thats just my opinion and you can go about ordering however youd like.

/Resume discussion.


100% total BS. Authorized reseller. You get the EXACT same coverage buying from Apple, MacMall, Best Buy, Micro Center or any number of outlets. You shouldn't talk without knowing facts.

/resume posting false information.

Daud
Nov 7, 2010, 08:58 AM
Ordered via appleinsider link 13.3/4/128 for saving 6% off (+1% off credit card) and received 11/4. No problems. $200 saved can go to AppleCare if I would go this route but usually I sell/buy before the 1 year ends.

ingramLee
Nov 7, 2010, 09:00 AM
100% total BS. Authorized reseller. You get the EXACT same coverage buying from Apple, MacMall, Best Buy, Micro Center or any number of outlets. You shouldn't talk without knowing facts.

/resume posting false information.


I guess your tears of sadness prevented you from reading the second line of my post.

Moyank24
Nov 7, 2010, 09:11 AM
Of all the machines Ive purchased, Ive always purchased from the store or online store, utilizing some form of discount or another. I was told buying anywhere aside from Apple or a store with an Apple account (i.e. BestBuy) voids any type of official warranty.

Aside from that, even if I did have an option of ordering somewhere else and keeping the same warranty, I wouldnt sacrifice the customer service and piece of mind I have from knowing I have never had any problems ordering directly from Apple to save a few dollars. But thats just my opinion and you can go about ordering however youd like.

/Resume discussion.

I wouldn't exactly call $180 a few dollars.

GGJstudios
Nov 7, 2010, 09:23 AM
I was told buying anywhere aside from Apple or a store with an Apple account (i.e. BestBuy) voids any type of official warranty.
You were told a lie. There is no truth in that. Apple provides a warranty on all its computers, regardless of where they're sold. That warranty is transferable, even if a Mac is later sold by an individual.

Aside from that, even if I did have an option of ordering somewhere else and keeping the same warranty, I wouldnt sacrifice the customer service and piece of mind I have from knowing I have never had any problems ordering directly from Apple to save a few dollars.
No matter where you buy your Mac, you can always use Apple customer service and deal directly with Apple on warranty issues.

Nothing you have posted is even remotely true.

bmat
Nov 7, 2010, 09:34 AM
I am only ordering from macmall because it is cheaper. I could order from apple, but macmall was like 180 dollars cheaper because they weren't charging taxes and etc. And apple wouldn't price match.

So, I pulled the trigger with macmall. It is on the way with UPS. Anyone ordered MBA from macmall and had issues?

There is nothing wrong with ordering from Macmall. They are listed on Apple's website as an authorize reseller.

I'd say the only slight downside is that their listed inventory is sometimes not 100% up-to-date, so sometimes there is a slight delay. I've found Amazon's inventory is more up-to-date (if it is from Amazon, not a 3rd party using the Amazon site). On the other hand, Macmall sells custom configurations, which Amazon doesn't do.

VespaMatt
Nov 7, 2010, 11:34 AM
I'm typing away on my maxed out 13in Air right now. I saved over $100 + taxes + got Paralells and an HP printer free after rebates. I had to wait a little bit because they didn't get the BTO Airs in right away but it actually arrived a week earlier than they originally told me over the phone. I had a great experience with them and plan to purchase all my new Apple purchases from them.

Seawolf8080
Nov 7, 2010, 11:55 AM
Of all the machines Ive purchased, Ive always purchased from the store or online store, utilizing some form of discount or another. I was told buying anywhere aside from Apple or a store with an Apple account (i.e. BestBuy) voids any type of official warranty.

Aside from that, even if I did have an option of ordering somewhere else and keeping the same warranty, I wouldnt sacrifice the customer service and piece of mind I have from knowing I have never had any problems ordering directly from Apple to save a few dollars. But thats just my opinion and you can go about ordering however youd like.

/Resume discussion.
#fail

mac jones
Nov 7, 2010, 08:12 PM
yes

there's a beauty to Apples warranty.

And that's one of the reasons they fetch such high resale value.

You can easily check the status of any Apple machine online also.

Some companies won't even let you transfer a warranty. But those are mostly for more specialized equipment.

Note: But WTF happened to the Macmall question?

They have the best prices right now for all the models, and they say "in Stock" with the little moon (which means overnight I guess) :D

I think if they have the little moon there, your chances of getting it this month improve a bit :D

neteng101
Nov 7, 2010, 08:20 PM
I bought my 15" MBP previously from Macmall, no issues. The only thing you might need to do sometimes if you buy from non Apple is that your warranty might not show up as the full year. Then you need to contact Apple to adjust the warranty date, they will want proof of purchase faxed to them, which I did. Added AppleCare separately later on.

I did buy my 13" MBA from the Apple retail store - it was still pretty new and I didn't want a wait, plus I could use my company's employee purchase pricing with Apple so that helped with the price a little bit.

GodlessGeek
Nov 7, 2010, 08:46 PM
I ordered a fully loaded 13" from MacMall on Friday afternoon and I had it on Saturday morning - less that 24 hours later. The computer was $1750 and it was less that $30 for overnight Saturday delivery. I ordered over the phone and the salesperson was very friendly and helpful. The computer is perfect. I also have an 11" which I'll likely be selling.

kingsal
Nov 7, 2010, 09:00 PM
MacMall does not take returns on Apple products.

Romulus
Nov 7, 2010, 09:13 PM
Mine is coming in on Tue.. no hassle...

bamf
Nov 7, 2010, 09:21 PM
I ordered my MBA that I'm posting from now from Macmall. Not only did I save a ton of money, but I got the machine 5 days sooner than promised.

I saved $206 on my order and had to wait maybe an extra 2 days. I also got a free copy of Parallels (yes after rebate I know).

I couldn't be more happy.

rmhop81
Nov 7, 2010, 10:07 PM
only problem with macmall is if you have a problem with the machine or buyer's remorse, you can't return the machine bc they don't accept returns on apple which is total BS

GodlessGeek
Nov 8, 2010, 01:27 AM
They told me when I purchased that if I received a defective unit that I could get an exchange for a new unit from them for 14 days. I'm not sure about a straight return though.

ks-man
Nov 8, 2010, 03:23 PM
I just placed an order with MacMall. Do they pre-install any crapware on the machine or do they ship it the same way it comes from Apple? Should I do a clean install of Snow Leopard or am I good to go once I get it? Thanks.

spacecadet610
Nov 8, 2010, 03:29 PM
I just placed an order with MacMall. Do they pre-install any crapware on the machine or do they ship it the same way it comes from Apple? Should I do a clean install of Snow Leopard or am I good to go once I get it? Thanks.

what you get from macmall is what you get from apple.

apple ships the box to the macmall warehouse. macmall ships it to you without opening the box

ks-man
Nov 8, 2010, 05:51 PM
what you get from macmall is what you get from apple.

apple ships the box to the macmall warehouse. macmall ships it to you without opening the box

Interesting. I also did the free (after rebates) Parallels offer and he said that they would pre-install it for me on the computer. I told him not to which he said wasn't a problem. That was what made me wonder about it. Thanks.

Tochill
Nov 8, 2010, 07:12 PM
Interesting. I also did the free (after rebates) Parallels offer and he said that they would pre-install it for me on the computer. I told him not to which he said wasn't a problem. That was what made me wonder about it. Thanks.

I ordered my ultimate mac air today and sprung for parallels. 2 questions for you. 1) Did they send you an actual box with the Key. 2) Can i download the demo online and use the provided Key on the box? The Mac air doesn't have a CD drive so using the included cd drive would be problematic.

boomboom316
Nov 8, 2010, 07:37 PM
I ordered my ultimate mac air today and sprung for parallels. 2 questions for you. 1) Did they send you an actual box with the Key. 2) Can i download the demo online and use the provided Key on the box? The Mac air doesn't have a CD drive so using the included cd drive would be problematic.

I got the box with the license key. Haven't installed it yet though as I'm too busy learning and loving OSX.

As far as issues with Macmall - they don't have a good visibility on current stock levels. That said, the sales rep I bought my MBA 13" from said he might have one and the next day I had it waiting on my front door.:D

VespaMatt
Nov 8, 2010, 07:58 PM
Can i download the demo online and use the provided Key on the box? The Mac air doesn't have a CD drive so using the included cd drive would be problematic.

Yup, I never even removed the provided CD from the sleeve - just used the CD key with the version you download off their site.

wirelessmacuser
Nov 8, 2010, 08:03 PM
I am only ordering from macmall because it is cheaper. I could order from apple, but macmall was like 180 dollars cheaper because they weren't charging taxes and etc. And apple wouldn't price match.

So, I pulled the trigger with macmall.
You'll be very happy.

I've had very good service from them, with fast shipping times and accurate orders.

In addition, I've used Apples Online Store a lot and they too, do a fantastic job.

ks-man
Nov 8, 2010, 08:04 PM
I haven't received mine yet but I ordered it today and they confirmed they had it available and I do see FedEx saying it will be delivered tomorrow.

My opinion of MacMall took a big hit a little bit ago. When I placed the order the sales guy asked if I wanted AppleCare. I explained I didn't since I can wait up to a year for the purchase of it and I will decide before the end of the first year. He said that was fine.

I then called back and spoke to a different sales guy to see if they had a tracking number yet. He gave it to me and said that he sees I didn't buy AppleCare. I told him the same thing as I told the first guy about waiting until the end of the first year. He told me that the standard Apple warranty will only cover the RAM and Processor since those are more prone to failure and AppleCare will cover the entire computer for three years. I told him that he was completely wrong and that the 1 year standard warranty is identical to what Apple will cover (didn't mention the phone support) and AppleCare will just extend it. He continued to try and tell me that standard will only cover Ram and processor and that I should buy AppleCare. I said whatever and I didn't want it now. He said OK but I should really get it and if I change my mind make sure to call his extension and he will get it for me.

So this guy is spouting complete misinformation to try and sell what is obviously a high commission item for him. Very poor performance by this sales guy. Thankfully he didn't get any commission off of me as he didn't take the computer order. Hopefully I won't have any other issues with MacMall.

peapody
Nov 8, 2010, 11:26 PM
of all the machines ive purchased, ive always purchased from the store or online store, utilizing some form of discount or another. I was told buying anywhere aside from apple or a store with an apple account (i.e. Bestbuy) voids any type of official warranty.

Aside from that, even if i did have an option of ordering somewhere else and keeping the same warranty, i wouldnt sacrifice the customer service and piece of mind i have from knowing i have never had any problems ordering directly from apple to save a few dollars. But thats just my opinion and you can go about ordering however youd like.

/resume discussion.

wrong.