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Nahmeanz
Dec 1, 2010, 09:02 AM
Threw my iPhone 4 on my bed and it bounced up at my 11.6" MBA's screen and left a nice little crack. How much is this very stupid mistake going to cost me?



millerb7
Dec 1, 2010, 09:08 AM
Threw my iPhone 4 on my bed and it bounced up at my 11.6" MBA's screen and left a nice little crack. How much is this very stupid mistake going to cost me?

Probably around $200-$400 for a new screen (total guess based off older replacements I've had to do on older apple stuff).

Take it in, tell them your a freaking IDIOT, and bed for forgiveness... not their place to fix it, but they might show kindness in this case.

Nahmeanz
Dec 1, 2010, 09:37 AM
Thank God for American Express Purchase Protection

psirix
Dec 1, 2010, 01:33 PM
Thank God for American Express Purchase Protection

Silly question, but as long as you have an AMEX is the purchase protection included? I have an AMEX card but I'm unfamiliar with the process...

coelacanth
Dec 1, 2010, 01:44 PM
Silly question, but as long as you have an AMEX is the purchase protection included? I have an AMEX card but I'm unfamiliar with the process...

I use Amex for all gadget purchases just for this feature. (never done the claiming process though)

You'll get 90 days of protection against accidental damage and theft. Regular manufacture warranty will be extended by one year. When 90 day protection runs out, I usually consider buying insurance plan with SafeWare or Worth Ave Group to cover theft/damage depending on the item/usage.

Not sure if the condition is different if you have super-duper AMEX cards, but the features I mentioned above are included in any Amex cards, and you don't have to do anything to enroll or add at the time of gadget purchase. Just buy with the card, and the protection is fully automatic.

robby818
Dec 1, 2010, 05:21 PM
I'd really like to hear form someone who used AmEx's claim process for replacing expensive electronics like a laptop. How difficult is it to do? Will they make you repair it or can you just replace it with a new one? How many hoops do you have to jump through? Thanks in advance.

Nahmeanz
Dec 2, 2010, 08:48 PM
Going through the process right now. I have to send them a signed claim submission form, a copy of the receipt for my MacBook Air, the American Express monthly statement on which it was charged, and a picture of the damage. It takes them up to 30 days to review the claim but they said they may or may not ask for a repair estimate once they receive the claim. If they deem it to be a valid claim, they will tell me to go ahead and fix the damages and they will reimburse the cost. If they deem it to be too costly, they will reimburse the whole cost of the laptop. I will let everyone know what happens.

robby818
Dec 2, 2010, 10:12 PM
Going through the process right now. I have to send them a signed claim submission form, a copy of the receipt for my MacBook Air, the American Express monthly statement on which it was charged, and a picture of the damage. It takes them up to 30 days to review the claim but they said they may or may not ask for a repair estimate once they receive the claim. If they deem it to be a valid claim, they will tell me to go ahead and fix the damages and they will reimburse the cost. If they deem it to be too costly, they will reimburse the whole cost of the laptop. I will let everyone know what happens.

Thank you for the details. Good luck.

AlphaDogg
Dec 2, 2010, 10:28 PM
Can you please post a picture of the damage?

Nahmeanz
Dec 3, 2010, 10:38 AM
http://xd0.xanga.com/200f4b0bd1331273563541/w218121105.jpg
http://x59.xanga.com/55ff4705d1331273563540/w218121104.jpg

robby818
Dec 3, 2010, 11:33 AM
Ahh, so sad. If it was my MBA I'd really prefer a replacement of course, but that looks repairable. I assume Apple would need to replace the entire lid unit. Hope it works out quickly.

coelacanth
Dec 3, 2010, 12:06 PM
Sorry again about your trouble, but please keep us posted how the Amex claim goes. I've heard they won't give much of hustle, but we all know how all insurance programs are. I hope you'll get it fixed in no time.

Nahmeanz
Dec 4, 2010, 05:49 PM
Went to the Apple Store today to get an estimate on how much it would cost to repair. AMEX hasn't asked for a this yet and even said they may or may not need it all but I did it anyways. The cost broke down as follows:

Display Module $521.59
HARDWARE REPAIR-LEVEL 1 $39.00
Total: $560.59

Just in case anyone wanted to know how much it would cost to fix a cracked screen. I'm guessing if I had a base model, AMEX would just refund me the cost of the laptop since repairing it would cost more than 50% of a new one but I have an "ultimate" so I think they will pay for the repair instead.

hcho3
Dec 4, 2010, 09:04 PM
560.59? Are they on crack....

Ur screen is cracked, but I don't see how display can cost 500 dollars. Obviously, stupid move by apple.

kfscoll
Dec 4, 2010, 09:47 PM
How about here (http://www.myservice.com/macbookair.html) or here (http://www.powerbookmedic.com/mac-service.php) for the repairs? Looks like around $400 or possibly less...

robby818
Dec 4, 2010, 10:47 PM
560.59? Are they on crack....

Ur screen is cracked, but I don't see how display can cost 500 dollars. Obviously, stupid move by apple.

I thought it would cost that much....mainly bec. this is Apple doing the repair.:apple:

iVoid
Dec 4, 2010, 10:56 PM
Could have been worse, the back and front of the iPhone 4 could have cracked as well.

MikePA
Dec 5, 2010, 04:21 AM
560.59? Are they on crack....

Ur screen is cracked, but I don't see how display can cost 500 dollars. Obviously, stupid move by apple.

Try taking your MBA somewhere else for repair. Oh, that's right, no one else supplies the parts for them.

coelacanth
Dec 5, 2010, 06:57 PM
As long as Amex covering the repair bill, I'd stick with Apple repair. I mean, why not? Of course it's a different story if you can wait till Amex reimburse or even approve the claim though. I wonder how long it will actually take for amex to give a go for the repair work.

JacobHolmes
Dec 5, 2010, 08:18 PM
Go in on Christmas day and maybe they'll be more generous ;)

But in all seriousness I hope all goes well and hopefully you learned a lesson! :rolleyes:

wordoflife
Dec 5, 2010, 08:26 PM
Ouch bro.
Thats probably going to cost you a bit. I think Apple quoted me $400 for my Macbook Pro screen?
Whops just saw the post about you going to the APple Store.

So what are you going to do?

Synchromesh
Dec 5, 2010, 08:53 PM
On the older machines it was possible to swap the screen for about $250-300 all by yourself by purchasing the upper part on eBay. Sadly since this has only been out for less than 2 months it's very unlikely there will be any on eBay. That implies that most likely parts will have to be bought from Apple directly which means major $$$ even if you were able to swap it yourself.

HLdan
Dec 5, 2010, 09:19 PM
Go in on Christmas day and maybe they'll be more generous ;)


LOL, yeah, excellent idea, go the Apple store on Christmas day. I'm sure they'll be waiting at the front door. Or maybe they'll be at home opening up xmas gifts like most other retailer's employees are doing. :p

MikePA
Dec 6, 2010, 03:39 AM
Apple charging what they do for a replacement screen is not an indication they are on crack or stupid. However, others who think they are, are incorrect.

ZenErik
Dec 6, 2010, 07:02 AM
What a ridiculous price. If you lived in MA, my shop could probably do it for half that amount. To be fair, the LCD for that MBA is probably fairly expensive to purchase.

Good luck!

Gen
Dec 6, 2010, 03:06 PM
What a ridiculous price. If you lived in MA, my shop could probably do it for half that amount. To be fair, the LCD for that MBA is probably fairly expensive to purchase.

Good luck!

It's not that the cost of labor is expensive, it's the actual part.

MikePA
Dec 6, 2010, 03:58 PM
What a ridiculous price. If you lived in MA, my shop could probably do it for half that amount. To be fair, the LCD for that MBA is probably fairly expensive to purchase.
The OP was quoted the following from Apple;

Display Module $521.59
HARDWARE REPAIR-LEVEL 1 $39.00
Total: $560.59

So you'd do it for

Display Module $521.59
HARDWARE REPAIR-LEVEL 1 $19.50
Total: $541.09

3.5% less.

kellen
Dec 6, 2010, 04:29 PM
If American Express is footing the bill, who cares how much it costs?

molala
Dec 6, 2010, 04:31 PM
Good old Amex. That's why I also buy my gadgets with them. Keep us updated. I wonder if they will have Apple handle the repair.

ZenErik
Dec 6, 2010, 04:32 PM
The price Apple gives you does not necessarily reflect the actual price it would cost a shop like ours to purchase the part. In this case it may since they are using very high resolution LCDs. But usually, not even close.

MikePA
Dec 6, 2010, 06:26 PM
The price Apple gives you does not necessarily reflect the actual price it would cost a shop like ours to purchase the part. In this case it may since they are using very high resolution LCDs.

So, the MBA screen might cost you less or the same. Thanks for clearing that up. Why don't you quote what your cost is for the screen?

ZenErik
Dec 6, 2010, 07:09 PM
So, the MBA screen might cost you less or the same. Thanks for clearing that up. Why don't you quote what your cost is for the screen?
I will have to look up pricing. I am just going by past experience with LCDs for Apple laptops. Most can be had in the range of 70 to 150 with some exceptions. And apple would still likely charge upwards of 400 for those.

Perhaps this new MBA is a big exception. I haven't researched because we have yet to get one in for repairs. At the very least, i expect it to be a bit less than 520 dollars if it is available yet.

MikePA
Dec 7, 2010, 03:46 AM
I will have to look up pricing. I am just going by past experience with LCDs for Apple laptops. Most can be had in the range of 70 to 150 with some exceptions. And apple would still likely charge upwards of 400 for those.

Perhaps this new MBA is a big exception. I haven't researched because we have yet to get one in for repairs. At the very least, i expect it to be a bit less than 520 dollars if it is available yet.

IOW, you have no idea what you'd charge to do this same repair and your bold statement that 'If you lived in MA, my shop could probably do it for half that amount' was based on no facts.

Nahmeanz
Dec 15, 2010, 10:41 PM
What a ridiculous price. If you lived in MA, my shop could probably do it for half that amount. To be fair, the LCD for that MBA is probably fairly expensive to purchase.

Good luck!

I do live in MA, I'm in Boston. Please look up the price for the part and give me a quote. Thank you.

Continuing on with my story. AmEx called me today and told me that my claim has been approved, send in my laptop and they will credit my account $1,000 (the maximum protection amount). NICE!!! MY CLAIM HAS BEEN APPROVED!!! wait, what??? Send in my laptop that I paid $1,486.44 for and get back $1,000? That makes no sense whatsoever. The claim examiner says that's how the program works, I send them my laptop and they reimburse me the maximum amount of $1,000 - they don't pay for repairs. I reasoned that this is completely different from what the first rep I was dealing with told me. Even the AmEx website says: "The program administrator will decide whether to have the item repaired or replaced, or to reimburse you up to the amount charged to the Card, and not to exceed the original purchase price." I also said it works out for both sides that I be reimbursed for the repair instead of sending in my laptop for $1,000 when the repair is only $560.59. She immediately agreed and told me to fax over the repair estimate and we'll continue from there. I am going to fax over the repair estimate tomorrow. I will let you know how it goes from here. I think the claim examiner made an honest mistake and immediately corrected herself, she was very helpful.

Nahmeanz
Dec 23, 2010, 08:01 AM
Got a Purchase Protection Benefit Payment of $595.63 applied to my card which is even more than what Apple said it would cost to repair. I don't know why they did that but I'm not going to complain. The whole process was great, I love American Express.

farmermac
Dec 23, 2010, 09:06 AM
I dealt with Amex for an iPhone malfunctioning claim and they were absolutely great.

Apple most likely doesn't just replace the LCD. On my 13 Mbp they replaced the entire lid because the hinges were creaking despite the LCD being perfect.

I bet the air also has a glued border and apple just replaces the entire lid. So you're paying for the antennas, metal lid, camera, lcd, hinges, etc.

jwei
Jan 3, 2011, 08:17 PM
Sigh... I just pretty much cracked my screen similar to yours, except my whole screen has no image. I know that the actual mobo and stuff are fine though.

$600~ is going to kill me..... Hopefully a local authorized retailer can do it for cheaper:confused:

Otherwise I dont know if I can foot that bill lol, used most of my savings at my student wage to buy this:( Completely my fault though. Life lesson learned.

Anyone know reputable locations to buy the actual LCD? I've built my own PC, fixed screen on many cells before and have all the torx screws ready to disassemble this badboy. Just wondering if it's worth it to go the home route or authorized!?!