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View Full Version : Returning Macbook Air with two issues - one covered and one not




gustav531
Dec 2, 2010, 03:28 AM
I accidently spilled some liquid on my Macbook Air. It didnt really cause any issues besides that the trackpad click is a little bit more sticky...
I also have the annoying wobbling. The left foot is raised on most surfaces..

What would happen if I would to return my MBA because of the wobbling.
Would they notice the stickiness of the trackpad? And what would they do if they noticed??

Help please!



halledise
Dec 2, 2010, 05:56 AM
I accidently spilled some liquid on my Macbook Air. It didnt really cause any issues besides that the trackpad click is a little bit more sticky...
I also have the annoying wobbling. The left foot is raised on most surfaces..

What would happen if I would to return my MBA because of the wobbling.
Would they notice the stickiness of the trackpad? And what would they do if they noticed??

Help please!

thoroughly clean the keyboard area - damp cloth and buff with soft dry cloth and go for your life - you should be fine.

if they notice anything, just say that's how it's been from to get-go

gnasher729
Dec 2, 2010, 06:09 AM
thoroughly clean the keyboard area - damp cloth and buff with soft dry cloth and go for your life - you should be fine.

if they notice anything, just say that's how it's been from to get-go

Consider this: The wobbling will be fixed by Apple, and the MBA will turn into a refurbished MBA. If nobody at Apple will spot the water damage, some poor sod will buy a refurbished MBA with water damage. I'd say major loss of Karma for the original poster. And I'd hope that Apple checks returned Macs very carefully, in which case they'd fix the wobbling and return the MBA to its original owner.

hcho3
Dec 2, 2010, 09:53 AM
With all due respect, what you are trying to do is really not fair to apple or other users who will be buying refurbished MBA in the future. Unless you get a dumb genius, they will most likely going to catch you for it. If the liquid was spilled, then it really avoids warranty.

truncj
Dec 2, 2010, 10:30 AM
Water damage is one of the first things that the genius bar will check out.

Consultant
Dec 2, 2010, 10:35 AM
Liquid damage = no return.

a2applegirl
Dec 2, 2010, 10:56 AM
A sticky track pad is a definite sign of water damage and it voids the warranty. Returning a self-damaged machine for a free replacement, only passes your problem onto another user who will end up with that damaged machine.

You might get away with it, but again you might not if you have a capable genius at the genius bar. In any case I agree with the poster who said it is "bad karma" to dump your problem onto the buyer of your "refurbished" damaged mac.

wirelessmacuser
Dec 2, 2010, 11:01 AM
I accidently spilled some liquid on my Macbook Air. It didnt really cause any issues besides that the trackpad click is a little bit more sticky...
I also have the annoying wobbling. The left foot is raised on most surfaces..

What would happen if I would to return my MBA because of the wobbling.
Would they notice the stickiness of the trackpad? And what would they do if they noticed??

Help please!

It's this line of thinking that ruins it for the rest of us.

It results in higher prices.
Less willingness to trust customers.
Erosion of ethics.
Extra expense to Apple.

See the pattern?

BeyondtheTech
Dec 2, 2010, 11:06 AM
If I was a Genius at the bar and found the trackpad was sticky, I'd check your Safari browser history for some PornHub links...

teski
Dec 2, 2010, 11:09 AM
It's this line of thinking that ruins it for the rest of us.

It results in higher prices.
Less willingness to trust customers.
Erosion of ethics.
Extra expense to Apple.

See the pattern?

Agreed. The crazy thing is that someone posted thinking they'd get sympathy for trying to cheat a company with great customer service for something that wasn't a manufacturer defect. The suck part is that the machine should be replaced due to the wobbling.

Honestly, I'd take it to a Genius and explain what happened with the trackpad, but show them the wobbling of the machine and see what they'll do. Since you'd have been honest about your mistake, they may swap it out due to the wobbling defect.

I find if you're straight up with them and polite about it, they are so good at doing whatever they can for the customer.

T4R06
Dec 2, 2010, 12:58 PM
what a post by OP.. be honest and tell the truth! its your fault..

gustav531
Dec 2, 2010, 01:00 PM
Well I still want my wobbling fixed. That is not something I caused. My concern is that I cant get that fixed because of a sticky trackpad.

hcho3
Dec 2, 2010, 01:19 PM
unbelievable...

Go to apple store and try it, then. Let us know how it goes. Apple genius will see the water damage and they will try to say it was caused by water. You will be charged one way or the other. Good luck.

teski
Dec 2, 2010, 01:22 PM
Well I still want my wobbling fixed. That is not something I caused. My concern is that I cant get that fixed because of a sticky trackpad.

See my post above (#10). Be honest about both. Let them know what happened with the water but that the wobbling is a manufacturing defect. See what they say.

gustav531
Dec 2, 2010, 01:46 PM
See my post above (#10). Be honest about both. Let them know what happened with the water but that the wobbling is a manufacturing defect. See what they say.

Yeah I will! Thank you.
Maybe they fix the stickiness too. Its probably just a matter of opening and cleaning the trackpad from underneath..

lixuelai
Dec 2, 2010, 01:58 PM
I would just go into the Apple store and ask them to fix the wobbling. If they catch you on the water damage, too bad. If not lucky for you. Exchanging it is a different matter however.

potentpotable
Dec 2, 2010, 02:19 PM
Isn't the wobbling completely unrelated to water damage? It's stupid for Apple to connect the two and refuse support, unless you were trying to claim a replacement.

Teski's right:

See my post above (#10). Be honest about both. Let them know what happened with the water but that the wobbling is a manufacturing defect. See what they say.

halledise
Dec 3, 2010, 01:27 PM
I'd say major loss of Karma for the original poster.

fuzzy logic :D

T4R06
Dec 3, 2010, 02:41 PM
poor next owner... im sure you will escape with your trouble but apple will going to sell you MBA as refurbed...