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msq58
Dec 11, 2010, 08:31 PM
Hello, I am about to send back my second 2010 MBA in 3 weeks (both were 2.13 GHZ, 4 GB RAM, 256 GB), after having owned a Gen 1 MBA. I am was hoping to be able to keep this replacement one I just bought, so I want to see if anyone here has solved this. Both MBA's had problems synching Office 2011 Outlook with my contacts on 2007 exchange server. MS is working on this issue now. There is a bug, if you have one corrupt contact Outlook 2011 just stops and thinks it's done and synching is complete and thinks everything is fine, causing many missing contacts. MS will give me a workaround by identifying the corrupt ones supposedly (work in progress, MS working on this for 4 days). The bigger problem I am having is my old MBA (Gen 1 MBA) charges my Blackberry through USB fine, however the new 2010 MBA doesn't charge my bberry. The Blackberry shows it's charging but after a while the "lightning bolt" (that indicates the bberry is charging) just goes away because the 2010 MBA stops charging the bberry. The Gen 1 charges it fine, with both (Gen 1 MBA and this new 2010 MBA) I am using the same USB cable and both have Blackberry Desktop Manger installed (which Mac needs in order to charge Blackberry). Anyone have any idea. I am wondering if they did something to conserve power and messed this up? I am going on trip and need to figure this out as it's the only way I charge my bberry. Besides having no backlit keyboard this new 2010 MBA has been a total hassle (this one and the one I just sent back)



GoCubsGo
Dec 11, 2010, 08:38 PM
Paragraphs, please.

fswmacguy
Dec 11, 2010, 08:47 PM
Both MBA's had problems synching Office 2011 Outlook with my contacts on 2007 exchange server.
That's a software problem and cannot be fixed with a "new" MBA.


the new 2010 MBA doesn't charge my bberry. The Blackberry shows it's charging but after a while the "lightning bolt" (that indicates the bberry is charging) just goes away because the 2010 MBA stops charging the bberry.
The USB ports on the MBA are powered. However, they are limited to the amount of power they can provide. If the system thinks that a USB port is draining power, it will shut the port off. Most devices are fine drawing power directly from the notebook, but it's only once in a while that a device uses a little more power than the port can handle and will trigger a port shutoff to prevent damages to the hardware.

On the flip side, the MBA is capable of putting out ~1.5mA (the last time I checked, at least the 1st gen MBA did). Other notebooks are only going to be putting out 500mA. It could be that the BB is receiving too much power too fast and shuts off its charging port.



Both of these issues (one is software, the other hardware) will both be evident in the MBA until: 1) Microsoft updates it's software, and/or 2) Apple addresses the issue via a firmware update.

robby818
Dec 11, 2010, 08:52 PM
Is the right side port a high power port (superdrive)?

KPOM
Dec 11, 2010, 09:04 PM
Is the right side port a high power port (superdrive)?

Yes, either port will power the Superdrive.

msq58
Dec 11, 2010, 09:09 PM
"That's a software problem and cannot be fixed with a "new" MBA. "

Yes, understood, that is why I have MS (Microsoft) working on it, they know what the problem is.

The USB problem is now the thing that will cause me to send this back.
I didn't have this problem on my Gen 1 MBA. It works fine charging bberry.

Thiol
Dec 11, 2010, 09:47 PM
See if this helps explain how the USB ports work with certain power requirements:

http://support.apple.com/kb/HT4049

neteng101
Dec 11, 2010, 10:09 PM
Are you trying to charge the BB while on battery power, or hooked up to AC power?

msq58
Dec 11, 2010, 10:30 PM
trying it with AC Power (i.e. MBA is plugged into the wall)

neteng101
Dec 12, 2010, 12:15 AM
Might be something with the BB software and the MBA's USB port I suspect given charging up an iPhone isn't any trouble and there's no problem powering up a SuperDrive. Weird they force you to have their software - they must be trying to have the software control the charging somehow.

MacModMachine
Dec 12, 2010, 07:00 AM
Is the right side port a high power port (superdrive)?

yup,

either port can supply 1.5Ah = 1500Mah

you can charge a ipad and power a super drive at the same time, running one of either will drastically decrease battery life though.

msq58
Dec 12, 2010, 08:29 AM
Might be something with the BB software and the MBA's USB port I suspect given charging up an iPhone isn't any trouble and there's no problem powering up a SuperDrive. Weird they force you to have their software - they must be trying to have the software control the charging somehow.

I left it charging all night and extended the "sleep time" on the MBA to see if that had anything to do with it. The bberry was charging when I left it and this morning it has less(!) charge than last night even though it stayed plugged into to the MBA USB all night. To be clear the same blackberry with the same cable with the same Blackberry Desktop Manager charge fine on my Gen 1 MBA. Apple must have done something with power mgt and USB on this new 2010 MBA's. Out of the 4 things involved Blackberry, Cable, Blacberry Desktop Manager, MBA, the only variable that has changed is the new 2010 MBA. Everything works fine on Gen 1 and not on 2010 MBA. Can't believe I have to send a second 2010 MBA back. WHat a disappointment:
- USB charging not properly working
- No backlit keyboard
- MS Outlook 2011 not working properly (this is MS problem and they know that)

BigBeast
Dec 12, 2010, 08:56 AM
I left it charging all night and extended the "sleep time" on the MBA to see if that had anything to do with it. The bberry was charging when I left it and this morning it has less(!) charge than last night even though it stayed plugged into to the MBA USB all night. To be clear the same blackberry with the same cable with the same Blackberry Desktop Manager charge fine on my Gen 1 MBA. Apple must have done something with power mgt and USB on this new 2010 MBA's. Out of the 4 things involved Blackberry, Cable, Blacberry Desktop Manager, MBA, the only variable that has changed is the new 2010 MBA. Everything works fine on Gen 1 and not on 2010 MBA. Can't believe I have to send a second 2010 MBA back. WHat a disappointment:
- USB charging not properly working
- No backlit keyboard
- MS Outlook 2011 not working properly (this is MS problem and they know that)

Why did you even state the M$ problem when you knew it was not related to the MBA hardware?

Also, why state that the lack of backlit keyboard is a part of your hassle? It's not like there is a backlit keyboard to begin with. If it was included and it kept going out, I would understand, but you knew there was no backlighting before you bought it- so that "hassle" makes no sense.

Lastly, your true problem- the charging of the BB using your MBA is so insignificant I can't believe you made a post about it and have already sent one MBA back because of it. It's most likely a firmware update that's needed from either Apple or RIM. Apple may have changed USB vendors, controllers, etc. or RIM doesn't support it etc.

To say that you're so disappointed in the new MBA because you can't charge a lousy peripheral is quite lame. Clearly the USB port works just fine. Just charge your BB with a wall charger until a fix comes. Geeze.

fswmacguy
Dec 12, 2010, 09:00 AM
Why did you even state the M$ problem when you knew it was not related to the MBA hardware?

Also, why state that the lack of backlit keyboard is a part of your hassle? It's not like there is a backlit keyboard to begin with. If it was included and it kept going out, I would understand, but you knew there was no backlighting before you bought it- so that "hassle" makes no sense.

Lastly, your true problem- the charging of the BB using your MBA is so insignificant I can't believe you made a post about it and have already sent one MBA back because of it. It's most likely a firmware update that's needed from either Apple or RIM. Apple may have changed USB vendors, controllers, etc. or RIM doesn't support it etc.

To say that you're so disappointed in the new MBA because you can't charge a lousy peripheral is quite lame. Clearly the USB port works just fine. Just charge your BB with a wall charger until a fix comes. Geeze.

Best post here.

Two of his three problems are completely unrelated to the MBA. The lack of backlit keyboard is no surprise, and the software problem is an issue with Microsoft's software, not the MBA's hardware.

And the BB is probably turning off by itself, the MBA is still giving it juice. The BB is likely receiving too much power from the USB port and turns itself off.

BigPrince
Dec 12, 2010, 10:12 AM
I heard you can charge BB's through the wall! You dont have to use the MBA for that!

msq58
Dec 12, 2010, 11:46 AM
Why did you even state the M$ problem when you knew it was not related to the MBA hardware?

Also, why state that the lack of backlit keyboard is a part of your hassle? It's not like there is a backlit keyboard to begin with. If it was included and it kept going out, I would understand, but you knew there was no backlighting before you bought it- so that "hassle" makes no sense.

Lastly, your true problem- the charging of the BB using your MBA is so insignificant I can't believe you made a post about it and have already sent one MBA back because of it. It's most likely a firmware update that's needed from either Apple or RIM. Apple may have changed USB vendors, controllers, etc. or RIM doesn't support it etc.

To say that you're so disappointed in the new MBA because you can't charge a lousy peripheral is quite lame. Clearly the USB port works just fine. Just charge your BB with a wall charger until a fix comes. Geeze.



First 2010 MBA was sent back due to MS office problem and keyboard backlit. Did not know the problem existed. Apple had me send it back and suggested trying another and then after trying another they (and MS) discovered it's an MS problem. MS is still working on that problem.
This second 2010 MBA is going back due to Blackberry charging problem, which I did not know on the first 2010 MBA, since I had not tried it on that one. Yes, sure I could get a wall charger for my blackberry, but part of the purpose of getting such a light notebook is to travel "light", having to carry yet another wall charger does not make sense since being able to charge my bberry from my USB worked on my Gen 1 MBA. It does not work properly on the 2010 MBA. It's a reasonable expectation to assume USB charging on bberry would work on 2010 MBA since it worked on Gen 1 MBA, just as it was a reasonable expectation to expect keyboard would be backlit on 2010 MBA (and have option to shut backlighting off) when that's what Gen 1 MBA had. I was hoping someone here had seen and or solved the bberry charging problem before I sent it back.

neteng101
Dec 12, 2010, 12:14 PM
I left it charging all night and extended the "sleep time" on the MBA to see if that had anything to do with it.

That could be it - did you try turning off sleep completely while on AC power?

Btw - iPhones charge up just great on the MBA. You could just ditch the BB too.

msq58
Dec 12, 2010, 12:25 PM
That could be it - did you try turning off sleep completely while on AC power?

Btw - iPhones charge up just great on the MBA. You could just ditch the BB too.

First, thanks for the constructive suggestion. It's something that I did in fact try today (earlier....I had thought of same thing), and still the same problem. It shows it charging for a while and then just stops.
While I would like to ditch the bberry :), the integration with corp exchange server and the fact that I do "one handed typing" a lot, and the fact I travel internationally a lot (T-Mobile is better in general in Europe) makes the bberry very useful.
I'm going to call Apple tomorrow to see of they know about the USB/Bberry thing and have any ideas. I suspect not since it's too new.

neteng101
Dec 12, 2010, 01:16 PM
I'm going to call Apple tomorrow to see of they know about the USB/Bberry thing and have any ideas. I suspect not since it's too new.

Might be your best bet - you might want to try seeing if RIM has any answers too. Most devices just draw the power they need without needing the software, so there might be some added complication from it.

iPhone charging is really nice - the ability to draw 2x the power from one USB port enables it to be charged pretty quickly. Can't do the same when I hook it up to my work laptop (PC).

poobear
Dec 12, 2010, 01:40 PM
just as it was a reasonable expectation to expect keyboard would be backlit on 2010 MBA (and have option to shut backlighting off) when that's what Gen 1 MBA had.
Well the 2010 MBA don't have backlight keyboard in its specifications so I don't understand how it is a reasonable expectation that it has it.

msq58
Dec 12, 2010, 04:24 PM
Well the 2010 MBA don't have backlight keyboard in its specifications so I don't understand how it is a reasonable expectation that it has it.

Yes, that is what Apple told me when I called them after I rec'd my first MBA 2010. I explained to the Apple person that if my previous car had a spare tire and I bought the new model year of the same car I wouldn't have to expect to look through the car specs to see if the new model was missing a spare tire, and then call the dealer when I discovered it and have him tell me it wasn't in the spec. Turns out me (and apparently many others before it became well know "missing feature") expected this and were not aware resulting in people returning just for this reason. Anyway, I was prepared to bring a "USB powered light" on my flights but having to carry a usb light and now a bberry wall charger, kind of reduces the "portable" part for me since I didn't have to do either on Gen 1 MBA

BigPrince
Dec 12, 2010, 04:35 PM
Yes, that is what Apple told me when I called them after I rec'd my first MBA 2010. I explained to the Apple person that if my previous car had a spare tire and I bought the new model year of the same car I wouldn't have to expect to look through the car specs to see if the new model was missing a spare tire, and then call the dealer when I discovered it and have him tell me it wasn't in the spec. Turns out me (and apparently many others before it became well know "missing feature") expected this and were not aware resulting in people returning just for this reason. Anyway, I was prepared to bring a "USB powered light" on my flights but having to carry a usb light and now a bberry wall charger, kind of reduces the "portable" part for me since I didn't have to do either on Gen 1 MBA


Would you buy a new car without a test drive at the dealer[store]?

Would you buy a new model car without seeing what was DIFFERENT about it from the prior models?

If so, foolish. The fact there wasnt a backlit keyboard was part of almost every single initial news story and every reviewer makes note of this missing feature, every reviewer.

HLdan
Dec 12, 2010, 04:59 PM
would you buy a new car without a test drive at the dealer[store]?

Would you buy a new model car without seeing what was different about it from the prior models?

If so, foolish. The fact there wasnt a backlit keyboard was part of almost every single initial news story and every reviewer makes note of this missing feature, every reviewer.

This☝☝☝☝☝☝. It's the consumer's responsibility to check out what's important to them before buying. It's a bad idea to assume. You can't fault a company if you didn't do your homework. Excellent reply on his car analogy. :)

Colonel-Panic
Dec 12, 2010, 05:29 PM
Apparently the OP buys new cars for the spare tires...:rolleyes:

hcho3
Dec 12, 2010, 06:11 PM
I see. It is Apple's fault because MS software is not working on Apple computer and you decided to post it on MBA forum. Now, you are just crying out loud about backlit keyboard.

MiBook84
Dec 12, 2010, 06:20 PM
Is this for real? Do you send back your computers because Outlook doesnt sync?

And did you send it back because of the lack of keyboard backlight? It doesnt even have it and you should have known before you bought it!

I don't have a blackberry but I would try other things first, like charging it with a charger or another USB-cable. If there really would be a problem it would be the same with another MacBook Air of the same generation and perhaps Apple would release a firmware update. (And if outlook doesnt work correctly I would wait for Microsoft to fix it.)

I don't know why you started this thread but if everyone sent back their computer for software that doesnt work, pheripherals that doesnt work or because they bought something else than they thought and thought it was the computers fault I think we would have alot of threads like this.

The thread-title makes the MacBook Air sound bad but I can't see anything that was wrong with your computers. I can tell you right now that you'll probably keep sending back computers if you dont try to fix the problems instead.

msq58
Dec 13, 2010, 04:16 AM
Is this for real? Do you send back your computers because Outlook doesnt sync?

And did you send it back because of the lack of keyboard backlight? It doesnt even have it and you should have known before you bought it!

I don't have a blackberry but I would try other things first, like charging it with a charger or another USB-cable. If there really would be a problem it would be the same with another MacBook Air of the same generation and perhaps Apple would release a firmware update. (And if outlook doesnt work correctly I would wait for Microsoft to fix it.)

I don't know why you started this thread but if everyone sent back their computer for software that doesnt work, pheripherals that doesnt work or because they bought something else than they thought and thought it was the computers fault I think we would have alot of threads like this.

The thread-title makes the MacBook Air sound bad but I can't see anything that was wrong with your computers. I can tell you right now that you'll probably keep sending back computers if you dont try to fix the problems instead.

Not quite....
Last time I looked every computer I bought has O/S and H/W and other S/W. On this MBA 2010 I have

1. USB charging problem with Blackberry (no clue if it's firmware)
2. MS Synch Problem - s/w problem
3. Keyboard backlit thing - h/w

All non-issues on Gen 1 MBA (didn't use MS Office 2011 however). 1 & 2 are deal breakers for me if they can't be fixed. Was hoping at minimum someone had seen and had fix for Blackberry issue. MS is working on synch issue (as sev 1) now. And yea, if I bought a new PC and Outlook together from the same vendor and Outlook didn't work with it properly (when the PC vendor represented it would) then I would send the PC & Outlook back.
And yea, I did try different USB cables for bberry charging, they all worked on Gen 1 MBA and not on 2010 MBA

Was not looking for apologists for Apple (or MS), just a fix to the bberry problem since I am sure MS will fix the synch bug. Spent hours on the phone with Apple & MS (and they had no explanation for #1 & #2 ) and spent 1700+ bucks and went backwards, doesn't work for me, it may work for others. No need to defend Apple in this case.

Nothing personal, just need the same functionality I had in my GEN 1 MBA (and was hoping for a more powerful version of that). They'll maybe get it sorted out over time, I'll check back in the future......good luck

Abstract
Dec 13, 2010, 07:08 AM
That's a software problem and cannot be fixed with a "new" MBA.

It's not even a software "bug", to be honest. It's just how the program acts when it comes across corrupt data. Some would give you the option to continue on, while some may bail.

I never noticed anything wrong with Office syncing, but that's because my contacts aren't corrupt and are OK. It shouldn't matter what computer you're on, either.

And your expectation of a backlit keyboard on your MBA even though it's not in the specs is absurd. Check the specs before purchasing. I don't know how you can spend so much money on something and not even know what you're getting. It's not like you're buying some obscure product. It's a computer, with computer specs. You're probably familiar enough with a computer that you can read and understand the Keyboard section in the specs page, where it doesn't mention a backlight.

ditosou
Dec 13, 2010, 07:25 AM
This thread is pure nonsense.

BigPrince
Dec 13, 2010, 07:30 AM
1. USB charging problem with Blackberry (no clue if it's firmware)
2. MS Synch Problem - s/w problem
3. Keyboard backlit thing - h/w



Stop building and knocking down your straw man...

1. What trouble shooting steps have you taken? How old/model is this blackberry?

2. Not Apple's Problem/Fault

3. Not Apple's Problem/Fault


Perhaps you have a singular issue here...and that issue alone is not bringing you a lot of sympathy...

shootingstar64
Dec 13, 2010, 07:35 AM
Not quite....
Last time I looked every computer I bought has O/S and H/W and other S/W. On this MBA 2010 I have

1. USB charging problem with Blackberry (no clue if it's firmware)
2. MS Synch Problem - s/w problem
3. Keyboard backlit thing - h/w


LOL,...... when i read your first post, i nearly spilled my coffee over the keyboard,..... and thought to myself that this guy must have a good sense of humor.

but coming back to this thread i could not believe you are not kidding in any way? are you?

sorry, no offense but if you managed to somehow "overread" the specs on a new product you are willing to spend a "grand" or even more, i highly doubt you are understanding any technical thing related to your "so-called" hard- or software issues, do you?

1. what model of bb are you trying to charge? i asked a co-worker to hand me over his "bb bold" and we hooked it to my mba and it just started to charge,..... anothers co-workerīs bb (older version, do not no how this model is called) did not do anything,... so it seems this must be a rimīs bb problem?

2. having to deal with ms office, outlook, exchange server and such all the day, let me asure you, that your problem comes from a corrupt database within YOUR system! try to repair permissions (if you know what that means,....) or rebuild your database. Period.

3. i leave this point uncommented as i really had to slap my forehead. :D

BigPrince
Dec 13, 2010, 07:39 AM
LOL,...... when i read your first post, i nearly spilled my coffee over the keyboard,..... and thought to myself that this guy must have a good sense of humor.


I wish this was satire...

shootingstar64
Dec 13, 2010, 07:40 AM
I wish this was satire...

for sure it was :D

BigPrince
Dec 13, 2010, 07:42 AM
for sure it was :D

I meant the thread lol

shootingstar64
Dec 13, 2010, 07:45 AM
I meant the thread lol

NOW,... this thread, gets some quality,... :D:D:D

ntrigue
Dec 13, 2010, 08:02 AM
Get rid of Blackberry. Problem solved.

Why do I feel if you hadn't been using a Blackberry all of your contacts would be UNcorrupted?

danjames99
Dec 13, 2010, 08:04 AM
On the upside, it seems like a couple of perfectly fine MBAs should be available as refurbished.

elvismac
Dec 13, 2010, 01:03 PM
Stop building and knocking down your straw man...

1. What trouble shooting steps have you taken? How old/model is this blackberry?

...

read earlier part of thread, it tells this. also the age of blackberry has nothing to do with it in this case, if the same device works on gen 1 and not the new Mac Air.


1. what model of bb are you trying to charge? i asked a co-worker to hand me over his "bb bold" and we hooked it to my mba and it just started to charge,..... anothers co-workerīs bb (older version, do not no how this model is called) did not do anything,... so it seems this must be a rimīs bb problem?

2. having to deal with ms office, outlook, exchange server and such all the day, let me asure you, that your problem comes from a corrupt database within YOUR system! try to repair permissions (if you know what that means,....) or rebuild your database. Period.



1. same as above, model is probably not a factor if same device works on
gen 1 and not on 2010 Mac Air.

2. probably right, but Outlook on PC does not stop synching, it skips over corrupt entries and does not just stop. i guess on a MAC they call this a "feature"


Get rid of Blackberry. Problem solved.



read earlier part of thread.


the strange thing in this thread is how unobjective, personal and in denial some on this thread are in defense of Mac. "RIMs problem", "Get rid of Blackberry", "Not Apple's Problem", "M$".

a bunch of people offered constructive input and seem to want to help.

In this case the new Mac Air clearly is not doing things that worked on gen 1.

Weird to get personal over a computer.

BigPrince
Dec 13, 2010, 03:42 PM
read earlier part of thread, it tells this. also the age of blackberry has nothing to do with it in this case, if the same device works on gen 1 and not the new Mac Air.

[snip]

the strange thing in this thread is how unobjective, personal and in denial some on this thread are in defense of Mac. "RIMs problem", "Get rid of Blackberry", "Not Apple's Problem", "M$".

a bunch of people offered constructive input and seem to want to help.

In this case the new Mac Air clearly is not doing things that worked on gen 1.

Weird to get personal over a computer.


No where does he specify model and age in this thread. The original poster is ASSUMING the MBA is at fault. I want the specific model so that I could RESEARCH if this a common general problem or just his SPECIFIC phone that is causing trouble.

Also, the original poster does not really specify the steps other then "the only thing that is different is the MBA."

I wanted to know if he tried other troubleshooting steps such as trying a different cable or trying a co-workers same model BB on his MBA (since he works in a corporate environment this should be easy) or making sure his software was up to date.



It has already been covered in this thread that his GEN 1 met his needs and this current GEN has not. Just because something works on an old model, does not imply it will work in the same fashion on a new model. (which was already stated)

What is frustrating the people who have replied here is that the Original Poster is making a mountain out of an anthill and when this is pointed out to him he continues to list the same concerns concerning him with little regard for what has been said against his claims.

It's shameful for you to enable that and promote dishonest discourse. And I find it strange that you joined this board specifically to make this comment.

elvismac
Dec 13, 2010, 04:13 PM
No where does he specify model and age in this thread. The original poster is ASSUMING the MBA is at fault. I want the specific model so that I could RESEARCH if this a common general problem or just his SPECIFIC phone that is causing trouble.

Also, the original poster does not really specify the steps other then "the only thing that is different is the MBA."

I wanted to know if he tried other troubleshooting steps such as trying a different cable or trying a co-workers same model BB on his MBA (since he works in a corporate environment this should be easy) or making sure his software was up to date.



It has already been covered in this thread that his GEN 1 met his needs and this current GEN has not. Just because something works on an old model, does not imply it will work in the same fashion on a new model. (which was already stated)

What is frustrating the people who have replied here is that the Original Poster is making a mountain out of an anthill and when this is pointed out to him he continues to list the same concerns concerning him with little regard for what has been said against his claims.

It's shameful for you to enable that and promote dishonest discourse. And I find it strange that you joined this board specifically to make this comment.

it is clear that your real motivations were to help and that you were being objective and soliciting information to help....yes that is obvious.

BigPrince
Dec 13, 2010, 04:25 PM
How about responding to the statements made [specifically on how the Original Poster keeps listing the same concerns, some of which have been completely refuted] instead of attacking my intentions or motivations.

wirelessness
Dec 13, 2010, 07:10 PM
I explained to the Apple person that if my previous car had a spare tire and I bought the new model year of the same car I wouldn't have to expect to look through the car specs to see if the new model was missing a spare tire

Well, if the 'new model' was 40% thinner and lighter I might wonder if it came with a full size spare or one of those little toy wheels...In other words...buyer beware.

If you haven't figured out by now that Apple dictates all of these decisions for you without regard for what was included in a previous model or what might be popular with the majority of users you probably shouldn't be complaining out loud.

KnightWRX
Dec 13, 2010, 08:14 PM
2. probably right, but Outlook on PC does not stop synching, it skips over corrupt entries and does not just stop. i guess on a MAC they call this a "feature"

This has nothing to do with the MacBook Air or Apple in general. Microsoft are free to write their software differently for different platforms. Your beef is with a bug in their software. Returning your Mac for that is ridiculous.

Also, I'm puzzled why you returned the first MBA because of the backlit keyboard, yet you got a second one. Did you think a backlight was going to appear by magic ?

MrMacNasty
Dec 13, 2010, 08:41 PM
He probably is having a hard time finding the return key due to the lack of a backlit keyboard. If a backlit keyboard will help with his writing ability, which in turn makes his writing more legible for us, then by all means he should return the MBA to get a macbook pro with a backlit keyboard.

Paragraphs, please.

KPOM
Dec 13, 2010, 08:54 PM
Well, if the 'new model' was 40% thinner and lighter I might wonder if it came with a full size spare or one of those little toy wheels...In other words...buyer beware.

If you haven't figured out by now that Apple dictates all of these decisions for you without regard for what was included in a previous model or what might be popular with the majority of users you probably shouldn't be complaining out loud.

True. Plus, car companies "de-content" all the time. For instance, the 2010 VW Jetta had a nice interior with lots of felt cushioning and a soft dash. The 2011 Jetta has a cheaper interior with more plastic. The upside is that the 2011 Jetta costs less. I can repeat this example with lots of other cars.

The old MacBook Air started at $1,499 and didn't come with a standard SSD. The new one starts at $999 and the most expensive model clocks in at $1,799 (the same as the previous version), but added a larger SSD, more RAM, an SD card slot, a second USB port, a higher resolution screen, better GPU, and a thinner chassis. True, it's technology, which always gets cheaper, but a reasonable person might conclude that there is no such thing as a free lunch and look to see what was taken out (in this case, the backlit keyboard, ambient light sensor, and infrared port).