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View Full Version : What exactly is Apple Care ?




yly3
Jan 9, 2011, 08:18 AM
First I would like to say hello to everyone and soon I will (finally) enter the Mac world. I've been a 50-50 type of guy (Apple/Microsoft) and I had the majority of the multimedia Apple products without actual Macs though.
I was tempted to buy a MacBook before but I always wanted something sleek, sexy yet with a good sauce of performance since I am not a heavy usage type of guy and for gaming I will be getting a 360 Slim later on. Finally that day has come and I will be buying the ultimate 11".
Question is, is it worth the extended Apple Care plan? I searched for answers on the official Apple site, googled up for a couple of days but I didn't find exactly what I wanted.

Does it cover (for example) accidental damage? Or what are the real advantages of having an extended Apple Care plan?
Since it will be my first Mac I will want to take extra care with it.



MacDawg
Jan 9, 2011, 08:20 AM
AC is just an extended warranty against manufacturers defects
No, it does NOT protect against accidental damage at all

There are insurance programs available if that is something you desire

miles01110
Jan 9, 2011, 08:21 AM
Does it cover (for example) accidental damage? Or what are the real advantages of having an extended Apple Care plan?

Doesn't cover accidental damage. It covers faulty parts- malfunctioning screens, batteries, logic boards, hard drives that die, etc. Replacement parts and service are free for such incidents. You also get 3 years of phone support.

yly3
Jan 9, 2011, 08:24 AM
Thanks for the fast answer guys. I heard of this "award-winning" Apple warranty before. For example in this period of 3 years if for any reason the notebook needs a replacement (new one) will I get one ? Besides the care, I am sure this adds to the resale value, although I think I won't sell mine anytime soon it will help for peace of mind.

miles01110
Jan 9, 2011, 08:25 AM
For example in this period of 3 years if I for any reason the notebook needs a replacement (new one) will I get one ?

Usually the same problem has to be fixed three times before they replace the entire laptop. If the machine needs replacement due to user damage... no.

yly3
Jan 9, 2011, 08:28 AM
No, it's ok. I understood the part with the user damage. It was to be expected anyway..
So it's basically just an extended warranty + that call line.

firemedicmark
Jan 9, 2011, 09:06 AM
No, it's ok. I understood the part with the user damage. It was to be expected anyway..
So it's basically just an extended warranty + that call line.

exactly

GGJstudios
Jan 9, 2011, 01:00 PM
You can find out exactly what AppleCare is and isn't by reading the information Apple has provided on their site:

AppleCare Protection Plan (http://www.apple.com/support/products/)
AppleCare Protection Plan for Mac and Apple Display (http://www.apple.com/support/products/mac.html)
AppleCare Protection Plan Terms and Conditions (http://images.apple.com/legal/applecare/docs/NA_APP_English_v5.3.pdf)

Squadleader
Jan 9, 2011, 01:09 PM
Not accidental damage, but great for anything else...Check the links offered above...^^^^^^^^^