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View Full Version : No more restocking fee




4406mike
Jan 14, 2011, 07:55 PM
Bought a new Macbook Air 13 inch a few days ago and ultimately decided I did not need it. Went back to the Apple store and was expecting a 10% restocking fee since I had open and used it, but to my surprise, they refunded the entire amount. They told me that Apple dropped the fee just a few days ago. Gotta admit, great customer service!



Buck987
Jan 14, 2011, 07:58 PM
yes...well reported here earlier in the week

skiltrip
Jan 14, 2011, 08:05 PM
This is very good news. Not that people should start abusing it. But it's always nice to know if something happens that you're not hosed out of a big chunk of money. 10% is a lot of money on a Mac.

How steadfast were they about it before though? I returned two iPod touches back in September, they were a day or two out of the return window even, and they waived the restock charge, as well as let me return outside of the window. I was very pleased, as I was expected to have to swallow a restocking fee on two iPods.

MacDawg
Jan 14, 2011, 08:09 PM
The story on the elimination of the restocking fee can be found here (http://forums.macrumors.com/showthread.php?t=1077358)
Lots of additional information