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View Full Version : My 11.6 MBA ultimate came with a chip on the aluminium!




Cerano
Jan 14, 2011, 08:09 PM
Guys anyone encountered this issue? It came out of the box this way :(
went to the store told them i wanted an exchange but they're still looking into it



2IS
Jan 14, 2011, 08:18 PM
I would think if there was an actual chunk of aluminum missing there would be no question that it would be replaced. So i've got to ask, is the chip visible by the average human eye? Sorry, but given some of the silly complaining i've read on here from a select few, it's a legitimate question.

Cerano
Jan 14, 2011, 09:10 PM
I would think if there was an actual chunk of aluminum missing there would be no question that it would be replaced. So i've got to ask, is the chip visible by the average human eye? Sorry, but given some of the silly complaining i've read on here from a select few, it's a legitimate question.

its visible but its not very big. its a spot of black where the side has been blunted off. you can feel it too

the store told me they sent it up to their hq to see what they can do as mine is a CTO set.

If they refuse to replace it what should i do

iRun26.2
Jan 14, 2011, 09:49 PM
its visible but its not very big. its a spot of black where the side has been blunted off. you can feel it too

the store told me they sent it up to their hq to see what they can do as mine is a CTO set.

If they refuse to replace it what should i do

I think if you insist on it being a problem (if it bothers you that much) I'm sure they will exchange it. Many people change between 13.3" and 11.6" units without hassle. Why should you have to settle for a unit that you aren't happy with?

Cerano
Jan 14, 2011, 10:19 PM
yes its bothering me alot and its 1 day old

2IS
Jan 14, 2011, 10:22 PM
If it's an actual chip that you can see and feel it would bother me too, especially if it wasn't caused by myself. If they don't replace it you ask to speak with a manager, if you can't get anywhere you can dispute the charge. At that point it MIGHT be more trouble than it's worth, but that's for you to decide.

iRun26.2
Jan 14, 2011, 10:25 PM
yes its bothering me alot and its 1 day old

No question about it...bring it back, try different stores, do whatever you need to do. You paid good money for it, you deserve to be 100% satisfied!

Cerano
Jan 14, 2011, 10:42 PM
No question about it...bring it back, try different stores, do whatever you need to do. You paid good money for it, you deserve to be 100% satisfied!

thanks for the advice mate.

i bought mine from an apple premium reseller since there isnt a single apple store in my country

klover
Jan 15, 2011, 12:29 AM
Exchange it.

Cerano
Jan 15, 2011, 03:22 AM
Exchange it.

i would love to but its not so simple in my country... wish i were in america

MikePA
Jan 15, 2011, 03:37 AM
i would love to but its not so simple in my country... wish i were in america
Go to Mexico, walk across the border, exchange it at an Apple store, reverse these steps.:D

Cerano
Jan 15, 2011, 03:49 AM
Go to Mexico, walk across the border, exchange it at an Apple store, reverse these steps.:D

well im about as far as you can get from mexico in the world

besides there isnt an apple store in my whole country :D