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Justinm59
Jan 27, 2011, 11:14 PM
I am using the Netflix app to try and watch a show instanlty and when I hit play it takes me to a page that says Instant Watching System Compatibility which just lists system requirements for a Mac or pc. Says nothing about an iPad, I've never had any problems before but this has been unsolvable for two days now. I haven't done a full reset/restore but i'm trying to avoid it. Any tips? Thanks!



Justinm59
Jan 27, 2011, 11:16 PM
I have tried deleting/redownloading the app a few times, logging in and out and restarting my iPad. I also have no problems playing Netflix on my xbox so the service is working.

utl768
Jan 28, 2011, 12:19 AM
restore the ipad and see if it works

rmitchell248
Jan 28, 2011, 05:12 AM
i downloaded netflix but its blocked here....

GfulDedFan
Jan 28, 2011, 08:11 AM
I am using the Netflix app to try and watch a show instanlty and when I hit play it takes me to a page that says Instant Watching System Compatibility which just lists system requirements for a Mac or pc. Says nothing about an iPad, I've never had any problems before but this has been unsolvable for two days now. I haven't done a full reset/restore but i'm trying to avoid it. Any tips? Thanks!

Have you ever been able to watch instantly on your iPad?

If you're using iOS4, doubletap the home button and delete the stored session of NetFlix in the bar at the bottom. Next open Netflix "fresh" and try to watch a show instantly.

Justinm59
Jan 28, 2011, 08:42 PM
Netflix had worked on my iPad but just stopped. I had tried force quitting and deleting none of that worked. I finally gave in and refreshed and that solved the problem.

Srfergrl66
Jan 30, 2011, 12:56 AM
I'm having the same issue. Hoping that someone has the answer. I did erase app and redownloaded. Same problem about compatibility
Issues. Don't know how to fix it! Help

Srfergrl66
Jan 30, 2011, 01:06 AM
Netflix had worked on my iPad but just stopped. I had tried force quitting and deleting none of that worked. I finally gave in and refreshed and that solved the problem.

How did you do that?

afireintonto
Jan 30, 2011, 07:28 AM
How did you do that?

I think he means restored.

adevia
Jan 30, 2011, 07:17 PM
I have the same problem with my iPad. I watched a movie just fine last Monday, but when I tried it on Thursday, I got the described error. Called Netflix tech support, and they referred me to Apple. Spoke to apple tech support, and they told me that it was highly unlikely that it was the OS, but asked me if I wanted, I could restore my iPad to factory settings. I restored it, and just installed the Netflix app. It made no difference. I called Nexflix support yesterday, and after an hour on the phone, they just told me to check that I met the requirements. I tried to explain to the rep that it seemed that the app was attempting to function as if it was running in the browser (because a couple of times I tried to run the netflix app, I just got the same content I had in the browser's netflix tab), but he just kept insisting that I had to be running Safari v 3 or higher and a Macintosh OS.

This is very frustrating.

Cha
Jan 30, 2011, 08:07 PM
I restored it, and just installed the Netflix app.

Just to make sure.... when you restored, did you set up the iPad as a new iPad or restored from a backup? Because restoring from a backup is probably copying the problem back on to the iPad.

Did you install any programs from the last time the app worked?

SFStateStudent
Jan 31, 2011, 09:46 PM
Haven't had the described problems with Netflix, but a bit of buffering going on with George Carlin movie download....:(

adevia
Feb 1, 2011, 08:53 AM
Just to make sure.... when you restored, did you set up the iPad as a new iPad or restored from a backup? Because restoring from a backup is probably copying the problem back on to the iPad.

Did you install any programs from the last time the app worked?

I did set it as a new iPad. I did install one app from the last time Netflix worked, but after restoring iPad, only installed Netflix.

Epic
Feb 2, 2011, 08:33 AM
I had the same issue yesterday. It drove me bananas as it was a snow day and I was trapped in my house.

I logged out, logged back in. I logged out, logged in as my sister's account. I closed all other applications. I deleted the app, re-installed the app. Same problems.

THIS FIXED IT:
I am not sure if this will work for you or not; but I closed all applications except netflix. Then I went to the netflix site on my browser (atomic) on the ipad. I searched for titles on the streaming. When I clicked 'play' the web browser launched the iPad netflix app and the movie loaded just like normal.

After this happened once, I could no longer use the web browser to 'launch' videos in to the netflix app, but the netflix app works like it is supposed to (I can view lists and click play, movies load just like it should).

I hope this works for my fellow mates struggling to be entertained. Please let me know if this works for you.

adevia
Feb 2, 2011, 10:58 AM
I had the same issue yesterday. It drove me bananas as it was a snow day and I was trapped in my house.

I logged out, logged back in. I logged out, logged in as my sister's account. I closed all other applications. I deleted the app, re-installed the app. Same problems.

THIS FIXED IT:
I am not sure if this will work for you or not; but I closed all applications except netflix. Then I went to the netflix site on my browser (atomic) on the ipad. I searched for titles on the streaming. When I clicked 'play' the web browser launched the iPad netflix app and the movie loaded just like normal.

After this happened once, I could no longer use the web browser to 'launch' videos in to the netflix app, but the netflix app works like it is supposed to (I can view lists and click play, movies load just like it should).

I hope this works for my fellow mates struggling to be entertained. Please let me know if this works for you.

Thanks Epic. This pointed me in the right direction. I first tried what you suggested, but it didn't work. Then after messing around for a bit I FIXED it. If Epic's suggestion does not work for you, try the following. It did for me.

1) Make sure that the date and time in your iPad are correct.
2) Close all your running applications
3) Launch Safari
4) In the address bar, type the following : http://www.netflix.com/clearcookies This should take you back to the netflix login page.
5) Close all active safari windows.
6) double click on the Home button, and stop all apps listed.
7) Power "Off" your iPad
8) Wait a minute or so, and power it back on
9) Launch Netflix app and Login.
10) Launch Safari, go to Netflix home page and login.
11) In the browser tap on a movie from your instant queue. This should open the Nexflix app and your movie should start.

I hope this work for you.

Epic
Feb 4, 2011, 05:56 PM
well, I had it working again, but the problem came back and now I can't get it to work at all. I tried my original fix, I tried the steps adevia provided, and I am still not able to use netflix on the ipad.

I called netflix, and they said they were aware of the problem. The rep directed me to apple, stating that Apple had a fix. Apple had no idea what was going on and just tried to hustle apple care for phone support. The apple tech recommended:
1) deleting the app from my ipad and from my computer
2) deauthorizing my computer, then reauthorizing it
3) redownload the app to my computer
4) sync my applications

This didn't work either.

I'm not sure what is more disappointing: apple or netflix.

msflo
Feb 5, 2011, 12:30 PM
We have 2 iPads, one for the kids, one for us. BOTH iPads had said problem at the same exact time near the end of January. This leads me to believe it is a Netflix problem and not an Apple issue.
I called Netflix and had no luck in fixing it. They suggested I call Apple, since the Netflix support guy could pull it up on his iPad through my account. I did not call Apple because I truly think it is a Netflix problem.
However, the instant play from the same account works on our iPods.

msflo
Feb 7, 2011, 01:02 PM
Fixed it with a restore.

johnwagnerjr
Feb 9, 2011, 08:39 PM
1) Connect iPad to iTunes (PC or Mac)
2) Disconnect iPad from iTunes

I actually had this problem tonight (Netflix working last night and not working tonight). I tried everything posted here and nothing worked. My last effort was to to restore my iPad. I had to cancel my restore because I'm at a hotel and using VPN to my work network and my computer could not connect to the Apple server. Anyway, I disconnect my iPad from my computer and tried Netflix again for the heck of it and it's now working again. The restore did not actually occur.

I'm not sure if the act of simply connecting the iPad to iTunes corrected the issue or the attempt to restore did it. Unfortunately, I think the either the Netflix App or the iTunes got out of sync with something.

SpankDungz
Feb 11, 2011, 12:04 AM
I had this problem for 2 days now. I just corrected it by checking my date and time. Somehow my date was a full 24hrs ahead. I simply corrected it and went back to netflix and it worked. Hopefully this will help you all.

1) Connect iPad to iTunes (PC or Mac)
2) Disconnect iPad from iTunes

I actually had this problem tonight (Netflix working last night and not working tonight). I tried everything posted here and nothing worked. My last effort was to to restore my iPad. I had to cancel my restore because I'm at a hotel and using VPN to my work network and my computer could not connect to the Apple server. Anyway, I disconnect my iPad from my computer and tried Netflix again for the heck of it and it's now working again. The restore did not actually occur.

I'm not sure if the act of simply connecting the iPad to iTunes corrected the issue or the attempt to restore did it. Unfortunately, I think the either the Netflix App or the iTunes got out of sync with something.

We have 2 iPads, one for the kids, one for us. BOTH iPads had said problem at the same exact time near the end of January. This leads me to believe it is a Netflix problem and not an Apple issue.
I called Netflix and had no luck in fixing it. They suggested I call Apple, since the Netflix support guy could pull it up on his iPad through my account. I did not call Apple because I truly think it is a Netflix problem.
However, the instant play from the same account works on our iPods.

SpankDungz
Feb 11, 2011, 12:08 AM
We have 2 iPads, one for the kids, one for us. BOTH iPads had said problem at the same exact time near the end of January. This leads me to believe it is a Netflix problem and not an Apple issue.
I called Netflix and had no luck in fixing it. They suggested I call Apple, since the Netflix support guy could pull it up on his iPad through my account. I did not call Apple because I truly think it is a Netflix problem.
However, the instant play from the same account works on our iPods.

Check your date and time to make sure it corresponds to your timezone. Somehow my settings had messed up. After correcting my date, which was a full day ahead, and went back to netflix it worked.

anyjah
Feb 15, 2011, 10:46 AM
I had this problem for 2 days now. I just corrected it by checking my date and time. Somehow my date was a full 24hrs ahead. I simply corrected it and went back to netflix and it worked. Hopefully this will help you all.


+1 - This worked for me as well

Kathi T
Mar 6, 2011, 01:49 AM
I tried all this after restoring in settings and still not getting streaming. I can stream netflix video at home on my macbook, mac mini and partner's dell but not ipad... And can view streaming from netflix at work any more suggestions?

Kathi

Thanks Epic. This pointed me in the right direction. I first tried what you suggested, but it didn't work. Then after messing around for a bit I FIXED it. If Epic's suggestion does not work for you, try the following. It did for me.

1) Make sure that the date and time in your iPad are correct.
2) Close all your running applications
3) Launch Safari
4) In the address bar, type the following : http://www.netflix.com/clearcookies This should take you back to the netflix login page.
5) Close all active safari windows.
6) double click on the Home button, and stop all apps listed.
7) Power "Off" your iPad
8) Wait a minute or so, and power it back on
9) Launch Netflix app and Login.
10) Launch Safari, go to Netflix home page and login.
11) In the browser tap on a movie from your instant queue. This should open the Nexflix app and your movie should start.

I hope this work for you.

hermanski
Mar 12, 2011, 11:06 AM
My problem is different: I can connect and start a movie on Netflix, but all I get is the audio, no video. Anyone have suggestions for this? I have tried other fixes suggested above with no success.

hermanski
Mar 25, 2011, 10:37 AM
My problem is different: I can connect and start a movie on Netflix, but all I get is the audio, no video. Anyone have suggestions for this? I have tried other fixes suggested above with no success.

Realized this only happens when I have iPad in Jensen Rocker Docking Station, when I took it out, iPad video works fine with Netflix. Anyone know why this happens with the docking station?

Zariok
Apr 23, 2011, 09:07 PM
I also had this problem and nothing here fixed it, however the following did:

If your network is using dnsmasq, for most of you behind personal firewalls at home this would apply, apparently the app fails at connecting to Netflix servers this way and fails. Open your network settings and manually add or change your dns server to an opendns server or google dns at 8.8.8.8. This fixed things up for me.

Referenced: http://jpwhiteblog.net/2011/02/09/netflix-stalls-on-ipad-problem-resolved/

acleary8955
Jul 1, 2011, 06:07 PM
I tried all these things and none worked. Went to app store and installed netflix update....all good, back to Lost

Dubalo
Aug 28, 2011, 08:09 AM
For some reason, the date and time on your iPad need to match that on the server. So make sure your date and time are correct. This might be why a lot of you had problems for a little bit, but then the problem corrected itself (if you crossed time zones or your iPad took a little while to refresh the time and date). This was all I had to do to fix the problem