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View Full Version : Apps no longer found on App Store - despite long been "Ready for Sale"




Danneman101
Jan 28, 2011, 06:33 AM
As discovered yesterday, all our paid apps have been "lost" from the iOS App Store.

An alert saying:
"Your request could not be completed. The item you've requested is not currently available in the US store."
...appears instead.

Nowhere are they to be found, either by navigating directly to their urls in a browser, or by searching via iTunes on computer, iPhone or iPad.

Not even when clicking the link from within:
[ my developers account > iTunes Connect > Manage your account > [particular app] > View in app store ]
...will they appear, despite them being marked as "Ready for Sale".

This has been confirmed for the Swedish and US app stores so far, on different computers/locations.

All these apps were approved between mid 2009 and mid 2010, and all have long had (and still have) the status "Ready for Sale" and are distributed worldwide.

At the same time, only our FREE-apps are still to be found on the App Store.

I've submitted a report to their support, but receiving a reply could take a while and in the meantime I'm loosing income.
Does anybody know what's going on?
Is this happening for others, or is it just our apps? Has this happened to others before?

Thanks.



dejo
Jan 28, 2011, 09:30 AM
Check your contracts in iTunes Connect! We recently experienced the same thing, and they had expired with no heads-up from Apple to renew them.

Danneman101
Jan 29, 2011, 06:37 AM
Thanks Dejo, that was it. What a load off my chest :P

I'm pretty sure no contract ever expires without having received a notification from apple way before that happens, so I guess that's why I did not think of it at once.

This malfunction seems to coincide with us updating our account to include the Mac OS X Developer licence. Was that the case with your, that your iOS-contract expired at the same time you added the Mac OS X Dev licence?