DealExtreme claim - experiences

Descriptions:
Item ordered Oct 11, 2010 (Unique Transaction ID ***********), delivered cca 1 month later. After a few usage the ext. battery burned my iphone's power management. Iphone was in service corporation MACWELL from 29th Dec 2010 until 26th jan 2011 , but it's not repairable - only to change logicboard. I claim money back for the battery and the iphone. Service report is in attachment (in Czech and EN language). On the ext. battery pack is stick with number **************. My damaged iphone 3GS serial number is *****************.

Thank you for your reply.

M****** N***********;
Czech republic


Request (Responded) from phyllis_cai Customer Service Staff 2/17/2011 11:11:24 AM HKT (UTC+8)

Apologies for the item being defective.

If your products get damaged(only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email) and the return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD),please return the item(s) by cheapest way with tracking number (ordinary mail) to the below Drop Off Box Address, we will cover the actual postage (according to the shipping receipt you provided).

After your shipment, please take a picture of the proof of shipment (shipping receipt, certificate of posting, tracking number stub, etc). We will arrange the replacement and reimbursement for your return postage after the package is received and processed.

But if the product turns out to be defective after 90 days and within 150 days from shipment?Please notice that the defective item will only be replaced, the return shipping costs will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.
Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repair or replacement until the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Repair cost (if any) incurred during the process will be at customer’s expense as well.

Return address:
TO: DealExtreme
RE: ORDER # ______

Room 225-226, Block B, Focal lndustrial Centre
21 Man Lok street
Hung Hom, Kowloon
HONG KONG

PS: Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, Fedex, TNT, DHL etc are NOT eligible for return shipping cost reimbursements


VERY Important: please remember to include a note in your package indicating the following items:

1. Your order number,
2. sku numbers returned and quantity, and
3. a short description of the problem(s) of the defective unit.

This note will help expediting the processing time for you. Thank you.

If you have any questions on the return, please feel free to contact us again at anytime.

Thank you for your patience and understanding.


Response from M********** (Customer) 2/20/2011 5:03:47 PM HKT (UTC+8)

Should I post also the damaged iphone? Cause it'S not working anymore. Then you can attest the damage and verify the cause.

Thanks for your reply.

M********** N.

Request (Responded) from phyllis_cai Customer Service Staff 2/22/2011 4:59:37 PM HKT (UTC+8)

Hello;

In this order, I see only the item 41999 2000mAh Rechargeable External Battery Pack for iPhone 3G/3GS (White).

B/R
Phyllis

Response from M*********** (Customer) 2/25/2011 1:24:38 AM HKT (UTC+8)

Yes, the only purchased item was the battery. But the iphone was burned from it. So I demand the damage price for the battery and the iphone, too. But if you can admit the fault just from the battery, I will send only that.

Request (Responded) from phyllis_cai Customer Service Staff 2/25/2011 5:55:43 PM HKT (UTC+8)

Hello;

Please send back the battery only. We're only responsible for this item.

B/R
Phyllis

Response from M************ (Customer) 2/25/2011 6:18:22 PM HKT (UTC+8)

So it means: even if you will agree, that the external battery is faulty (it burned my iphone), you will only replace the faulty item, not the accurate price of the iphone.

Thanks for your reply.

M**********



Request Response Required to Proceed from phyllis_cai Customer Service Staff 2/26/2011 4:47:49 PM HKT (UTC+8)

Hello;

For the problems of your iphone, you shall contact your seller for this problems, not us!

B/R
Phyllis
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