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View Full Version : Portenzo vs. Treegloo Ipad 2 Cases




tfskora
Apr 12, 2011, 09:31 PM
I just got my Treegloo case and have had my Portenzo case for a couple weeks. I ordered the Portenzo first but then they were taking forever to fill orders so I ordered a Treegloo. Portenzo shipped first so I decided to keep both. I posted my review over in the long Portenzo thread a while ago for the Portenzo. This is a comparison of the two.

I like posting pictures, so i'll do that and talk a bit about it.

http://i978.photobucket.com/albums/ae264/tfskora/IMG_0027.jpg

The Treegloo is a bit bigger than the Portenzo. Portenzo is on the left, Treegloo on the right.

http://i978.photobucket.com/albums/ae264/tfskora/IMG_0024.jpg
http://i978.photobucket.com/albums/ae264/tfskora/IMG_0025.jpg
The Treegloo feels thicker than the Portenzo.




http://i978.photobucket.com/albums/ae264/tfskora/IMG_0033.jpg

http://i978.photobucket.com/albums/ae264/tfskora/IMG_0032.jpg
Treegloo

http://i978.photobucket.com/albums/ae264/tfskora/IMG_0036.jpg
The corners on the Portenzo are much better looking, much more curved. Portenzo left, Treegloo right.
http://i978.photobucket.com/albums/ae264/tfskora/IMG_0035.jpg


http://i978.photobucket.com/albums/ae264/tfskora/IMG_0034.jpg

http://i978.photobucket.com/albums/ae264/tfskora/IMG_0029.jpg

http://i978.photobucket.com/albums/ae264/tfskora/IMG_0037.jpg
The strap on the Portenzo is much tighter than the Treegloo, I don't think the Treegloo strap holds it down enough.

http://i978.photobucket.com/albums/ae264/tfskora/IMG_0038.jpg
The Treegloo is very loose at many points, especially on the bend, it stays like this while sitting on the table. You can move the front cover back and forth very easily. It's very hard to do on a Portenzo.

The Portenzo is stays in this position all the time.
http://i978.photobucket.com/albums/ae264/tfskora/IMG_0039.jpg

Both of them work very well as a smart case.

Overall I think the Portenzo is made with a lot more care and it feels much better.

The Treegloo just feels cheaper with the square corners and the cover feels more patted than the Portenzo. It was cheaper than the Portenzo, so I guess that's fair. It also feels heavier than the Portenzo.

One big issue with the Treegloo is that the iPad 2 doesn't stay in very well. If turned upside down it comes right out. I followed their instruction for putting it in the case, but it still not very sturdy. The Portenzo stays on very well when turned upside down and it's very easy to remove (once Portenzo sent me the correct way to remove it. Just push the back of the case and it comes right out). I would make a video, but I don't have a good camera and tripod.


Treegloo has been known for much better customer service than the Portenzo team in the past couple of weeks. Portenzo has had a lot of issues with not responding to customers right away or ever. Treegloo responds right away.

I had a dodocase for my iPad 1 and enjoyed it. I rate them Portenzo first, dodocase second, and Treegloo third. It's not a fair comparison since I don't have the dodocase for iPad 2.

Edit: I realize I typed Ipad in the title, I wish I could edit it to iPad. I know it doesn't really matter, but I hate making dumb errors. I'm sure there's more than one in this post.



civla
Apr 12, 2011, 09:40 PM
Thanks for the review and great pics. Definitely makes me feel better about my decision to go with Portenzo. I almost ordered a TreeGloo, up to the point of clicking the order button. But I kept coming back to Portenzo due to the better craftmanship.

HazChem
Apr 12, 2011, 09:45 PM
Good write up!

It's interesting that the Treegloo is larger.

glen e
Apr 12, 2011, 09:45 PM
Thanks - this is a great, fair, review. It will only serve to make the companies better as they go forward.

TxMacAddict
Apr 12, 2011, 09:57 PM
Thanks for the write up. I am looking forward to ordering a portenzo soon. Do they charge your card when you order or when it ships?

tfskora
Apr 12, 2011, 10:01 PM
Thanks for the write up. I am looking forward to ordering a portenzo soon. Do they charge your card when you order or when it ships?

charge when shipped when use a credit card. i think if you use paypal they take it out right away.

blueridge
Apr 12, 2011, 10:09 PM
Nice review.. i just got my portenzos today.. i got the pad and quill last week.. so i did the same as you.. compared each.. i will post my findings tomorrow.. but the portenzo is much smaller then the octavo from p&q.. but there are things i like about the octavo compared to the portenzo and vice versa.. so good to see another comparison.. i should have a treegloo by the end of the week.. white one.. to compare to my wife's 23.5

tfskora
Apr 12, 2011, 11:25 PM
Nice review.. i just got my portenzos today.. i got the pad and quill last week.. so i did the same as you.. compared each.. i will post my findings tomorrow.. but the portenzo is much smaller then the octavo from p&q.. but there are things i like about the octavo compared to the portenzo and vice versa.. so good to see another comparison.. i should have a treegloo by the end of the week.. white one.. to compare to my wife's 23.5

Please post the P&Q comparison, would love to see that.

benjayman2
Apr 12, 2011, 11:25 PM
Thanks for the review. I went through the same process as you coincidentally: ordering the portenzo, worrying, then ordering the treegloo. I received my portenzo order much earlier then I expected and still have not received my treegloo yet. With that said I told them to hold off on finishing my order until I saw their new latch design, which I immediately told them to add. I'm thoroughly satisfied my portenzo case, but still hold a bit of excitement for how my custom treegloo will turn out.

bullnz
Apr 12, 2011, 11:31 PM
...pick any two (or one if you want a Portenzo!)

Thanks for taking the time to do these side by sides, can't wait to see how the P&Q stacks up to these - right in the middle I would imagine.

Xultar
Apr 12, 2011, 11:42 PM
Which has the best sound?:confused:

tfskora
Apr 13, 2011, 12:03 AM
Which has the best sound?:confused:

I did mean to talk about this on my review. I think they both sound pretty good. The Portenzo sounds a bit lower than the Treegloo, but overall I don't think there's too much of a difference.

tfskora
Apr 13, 2011, 12:06 AM
I just noticed the back of the Treegloo while opened. Look at the difference between the Portenzo and the Treegloo. The Portenzo is the closest one. It's made with so much more detail.

http://i978.photobucket.com/albums/ae264/tfskora/4bf40287.jpg

EPiD3MiK
Apr 13, 2011, 01:44 AM
Ugh damn I totally regret my order now.. Even tho I went with cloth lining and red frame accents.. I hope the quailty is better, But I feel like everyone who has posted their treegloo's have had completely different builds and quality front the next... So now I don't know what to expect

I ended up paying $80 plus for a customized faux leather mystery case!

jca666us
Apr 13, 2011, 06:29 AM
I did mean to talk about this on my review. I think they both sound pretty good. The Portenzo sounds a bit lower than the Treegloo, but overall I don't think there's too much of a difference.

That's good to hear - btw, it looks like the treegloo you ordered has a paper backing, while the portenza is cloth?

Might explain the softness of the spine.

Steviejobz
Apr 13, 2011, 06:43 AM
Great review. I actually returned my Pad & Quill and I posted pics of both.

One thing I did not mention was that the Portenzo folds back WAY easier than the Octavo. I felt as though folding back the Octavo's cover would break it or cause a crease. Portenzo's spine is such that it is much easier to fold back in typing position.

Corners and overall sanding of the wood between Portenzo and P&Q was not even a comparison - Portenzo won hands down.

This site also had a few pics and reviews of both:

http://stockbox.blogspot.com/2011/04/quest-for-great-looking-ipad-2-case.html

http://stockbox.blogspot.com/2011/04/my-ipad-2-quest-for-case-has-ended.html

mopppish
Apr 13, 2011, 08:47 AM
D'oh!
That's a shame about the build quality differences. I'm awaiting the arrival of my Treegloo.
Though in the end, I ended up saving $20 over the Portenzo with the magnetic latch and at least got to chose my outer color and have a suede accent on the wood. Hopefully mine will be a little better around the spine than yours- that little bit of give on the closed Treegloo will probably prove troublesome for a magnetic latch.

tfskora
Apr 13, 2011, 11:11 AM
That's good to hear - btw, it looks like the treegloo you ordered has a paper backing, while the portenza is cloth?

Might explain the softness of the spine.

Yeah, It is cloth on the portenzo and paper on the treegloo.

tfskora
Apr 13, 2011, 02:29 PM
I was contacted by Treegloo and they told me the bend of the spine is not supposed to be like that and it seems like I have a defective case. They said they will ship a replacement at no charge.

This is what customer service is about, taking care of the customer and they really go out of their way to make sure everyone is happy.

They also used a padded faux leather cover, unlike Portenzo who doesn't pad it. I like the feel of the non padded better, but that's just personal preference. I'm going to keep them both and alternate on the case I use. Also, it will be good to keep a back up. When I had the DODOcase for my ipad 1, I dropped it and the frame cracked into pieces (kept the ipad safe).

Thanks Treegloo team!

benjayman2
Apr 13, 2011, 02:56 PM
I was contacted by Treegloo and they told me the bend of the spine is not supposed to be like that and it seems like I have a defective case. They said they will ship a replacement at no charge.

This is what customer service is about, taking care of the customer and they really go out of their way to make sure everyone is happy.

They also used a padded faux leather cover, unlike Portenzo who doesn't pad it. I like the feel of the non padded better, but that's just personal preference. I'm going to keep them both and alternate on the case I use. Also, it will be good to keep a back up. When I had the DODOcase for my ipad 1, I dropped it and the frame cracked into pieces (kept the ipad safe).

Thanks Treegloo team!
Did they email you that offer without you mentioning it to them? Regardless, I'm not surprised, their CS is awesome.

tfskora
Apr 13, 2011, 03:35 PM
Did they email you that offer without you mentioning it to them? Regardless, I'm not surprised, their CS is awesome.

Yup, they said they read the review I posted here and wanted to fix the issue.

benjayman2
Apr 13, 2011, 03:59 PM
I'm glad they're lurking. Keeps them on their toes. I'm trying to not bother them anymore about asking when mine will ship :P Updated my latch monday morning, which I heard would delay my shipping two days so hopefully I get a shipping notification today or tomorrow. I was upgraded to fedex 2 days for the first delay with camera hole so hopefully that holds true.

tfskora
Apr 14, 2011, 07:38 PM
I'm glad they're lurking. Keeps them on their toes. I'm trying to not bother them anymore about asking when mine will ship :P Updated my latch monday morning, which I heard would delay my shipping two days so hopefully I get a shipping notification today or tomorrow. I was upgraded to fedex 2 days for the first delay with camera hole so hopefully that holds true.

Portenzo also posts around here. They posted to my review on the long portenzo thread.

JC5280
Apr 16, 2011, 12:18 PM
Sadly, I posted a reference to this forum on TreeGloo's Facebook page and despite just stating my opinion, it was responded to by TreeGloo with an offer to cancel my order. Thats their awesome customer service? I was impressed up until that point. And interestingly enough, they removed the post shortly thereafter. And I simply stated two things: that my Portenzo order would arrive before my TreeGloo order, which was a surprise to me, and that from reading this review, I was expecting to be happier with the Portenzo order. Their response was that the case in the review was defective and that they would cancel my order if I wish.

Now, what if that review had been done on engadget or Cnet or something? Do you think those editors would have been okay with getting a defective product and held back on their review? Im sorry, but the response I got was not one I expected nor one I would get from a company I would do business with. I am letting the order proceed, but only to compare both products myself as each individual iPad owner has different needs. However, mark my words, I am guessing my order gets delayed a third time and I dont see the case arrive for quite some time now. If this happens, you can expect to see a full review of this here. Hopefully, I will stand corrected with a quality TreeGloo product in hand.

benjayman2
Apr 16, 2011, 12:42 PM
Post have been removed on portenzo, p&q's, and treegloo's fb page when it puts them in a bad light. I'm more surprised that you are surprised. As for offering a cancellation, what did you expect from your dissatisfied post on their fb page?

glen e
Apr 16, 2011, 01:00 PM
Post have been removed on portenzo, p&q's, and treegloo's fb page when it puts them in a bad light. I'm more surprised that you are surprised. As for offering a cancellation, what did you expect from your dissatisfied post on their fb page?

x2..it's their wall page not a "free and open area of discussion" - shout it from the rooftops here, but I'd eliminate it their too - all the vendors do....try and put some crap on an apple support forum page and see what happens....

kschles
Apr 16, 2011, 01:21 PM
Sadly, I posted a reference to this forum on TreeGloo's Facebook page and despite just stating my opinion, it was responded to by TreeGloo with an offer to cancel my order. Thats their awesome customer service? I was impressed up until that point. And interestingly enough, they removed the post shortly thereafter. And I simply stated two things: that my Portenzo order would arrive before my TreeGloo order, which was a surprise to me, and that from reading this review, I was expecting to be happier with the Portenzo order. Their response was that the case in the review was defective and that they would cancel my order if I wish.

Now, what if that review had been done on engadget or Cnet or something? Do you think those editors would have been okay with getting a defective product and held back on their review? Im sorry, but the response I got was not one I expected nor one I would get from a company I would do business with. I am letting the order proceed, but only to compare both products myself as each individual iPad owner has different needs. However, mark my words, I am guessing my order gets delayed a third time and I dont see the case arrive for quite some time now. If this happens, you can expect to see a full review of this here. Hopefully, I will stand corrected with a quality TreeGloo product in hand.

Sorry, I have to disagree with you. I saw your post on the Treegloo Facebook page, and was pretty surprised by it. You said, according to a MacRumor Forum review, that the Portenzo was much better than the Treegloo, and there was no comparison. That's a little stronger than your characterization of your post. If you think that, fine; but what kind of response do you expect from Treegloo on their Facebook page?

I'm still waiting for both cases (expect my Treegloo on Monday). I'll probably prefer one over the other; but wouldn't think of going on either's Facebook page to bash their product.

jca666us
Apr 17, 2011, 12:20 AM
Sorry, I have to disagree with you. I saw your post on the Treegloo Facebook page, and was pretty surprised by it. You said, according to a MacRumor Forum review, that the Portenzo was much better than the Treegloo, and there was no comparison. That's a little stronger than your characterization of your post. If you think that, fine; but what kind of response do you expect from Treegloo on their Facebook page?

I'm still waiting for both cases (expect my Treegloo on Monday). I'll probably prefer one over the other; but wouldn't think of going on either's Facebook page to bash their product.

Regardless, I think Treegloo deleting any comments is short-sighted.

I do a search from google for "Treegloo Portenzo" and these forums come up as the first or second link.

Treegloo should be using these negative comments as an opportunity to improve their build quality. I love the options they provide and the customer service is stellar, but (IMHO) the build quality looks average.

Once you customize a Treegloo or Portenzo case, they will cost about the same. Treegloo should be focusing on making the build quality of their cases comparable to Portenzo instead of deleting messages.

glen e
Apr 17, 2011, 08:00 AM
Regardless, I think Treegloo deleting any comments is short-sighted.

I do a search from google for "Treegloo Portenzo" and these forums come up as the first or second link.

Treegloo should be using these negative comments as an opportunity to improve their build quality. I love the options they provide and the customer service is stellar, but (IMHO) the build quality looks average.

Once you customize a Treegloo or Portenzo case, they will cost about the same. Treegloo should be focusing on making the build quality of their cases comparable to Portenzo instead of deleting messages.


a couple things you're still wrong on.... - just because they delete posts on their home commercial page at FB does not mean they are not making improvements based on feedback - see my post here:

http://forums.macrumors.com/showthread.php?t=1132242

a std black TG vs std black Port is $35 vs 60 - close to 50% cheaper.

In the internet industry FB is known (or was) as the "myspace for business" - everyone dumps posts that are deemed bad for business. Macrumors and other non-partial forums are the spot for negative comments and I can assure you they read everything here - every case mfr does.

jca666us
Apr 17, 2011, 09:41 AM
Glen,

I know Treegloo is steadily improving their cases based complaints and customer feedback.

However, I think for a company that prides itself on customer service, removing customer comments is wrong.

Deleting that comment shows that Treegloo agrees with the poster.

If you have a superior product, it will always stand in the face of criticism.

a couple things you're still wrong on.... - just because they delete posts on their home commercial page at FB does not mean they are not making improvements based on feedback - see my post here:

http://forums.macrumors.com/showthread.php?t=1132242

a std black TG vs std black Port is $35 vs 60 - close to 50% cheaper.

In the internet industry FB is known (or was) as the "myspace for business" - everyone dumps posts that are deemed bad for business. Macrumors and other non-partial forums are the spot for negative comments and I can assure you they read everything here - every case mfr does.

glen e
Apr 17, 2011, 10:07 AM
I'll end this tennis match by repeating my post:

In the internet industry FB is known (or was) as the "myspace for business" - everyone dumps posts that are deemed bad for business. Macrumors and other non-partial forums are the spot for negative comments and I can assure you they read everything here - every case mfr does.

kschles
Apr 17, 2011, 12:17 PM
Glen,

I know Treegloo is steadily improving their cases based complaints and customer feedback.

However, I think for a company that prides itself on customer service, removing customer comments is wrong.

Deleting that comment shows that Treegloo agrees with the poster.

If you have a superior product, it will always stand in the face of criticism.

Maybe Treegloo should have left the post up. Why I was surprised by the original post, was because the poster had no first-hand knowledge of either case (Portenzo or Treegloo), but was stating as fact that the Portenzo was way better than the Treegloo case. Treegloo responded that the poster could always cancel his order if he wished.

I've seen posts on all Facebook pages (Treegloo, Portenzo, Pad & Quill) about folks who have gotten cases with problems. The company rep vows to make things right. This, however, seemed to be a wise-guy who was intentionally baiting Treegloo.

glen e
Apr 17, 2011, 12:33 PM
The reason that most business kill the bad posts is you have no idea of the validity of the post. It could be vaild, it could be a 12 year old kid in Nebraska, or it could be a competitor employee trolling and creating problems. You just don't know. Watch here, like every site, there are people shilling their wares by posting - "look at this new case! I like it" - and posting a link to ebay or whatever. Does he really like it? or is he a kid from china trying to free advertise? who knows? It's the nameless, faceless internet!

route42nj
Apr 17, 2011, 12:39 PM
The reason that most business kill the bad posts is you have no idea of the validity of the post. It could be vaild, it could be a 12 year old kid in Nebraska, or it could be a competitor employee trolling and creating problems. You just don't know. Watch here, like every site, there are people shilling their wares by posting - "look at this new case! I like it" - and posting a link to ebay or whatever. Does he really like it? or is he a kid from china trying to free advertise? who knows? It's the nameless, faceless internet!

Bingo.

If you have an issue with a product, send them a professionally worded e-mail or give them a call and explain your situation to them. Most companies are much more receptive to an attempt to communicate your issues with them on an adult level rather than flaming them on a marketing tool they use (FB, Myspace).

benjayman2
Apr 17, 2011, 01:15 PM
Bingo.

If you have an issue with a product, send them a professionally worded e-mail or give them a call and explain your situation to them. Most companies are much more receptive to an attempt to communicate your issues with them on an adult level rather than flaming them on a marketing tool they use (FB, Myspace).

hear hear just send them an email. From my experience they reply even if it's 3am :p

KapteinJuan
Apr 17, 2011, 01:28 PM
Yeah dude, with all due respect, you were just being a dick. I totally understand why they removed it, and they were being much more respectful in their reply to you than they needed to be.

Why the hell would you post (something similar to) 'omg your competitor's product is so much better' on a company's facebook? It's just lame and disrespectful.

As can be read on this forum, there are people that prefer the Treegloo to the Portenzo. To each his own. No need to be an ass about it.

TheUndertow
Apr 17, 2011, 07:48 PM
I delete annoying posts on my page as well...who doesn't?

Still trying to decide what's the best case for my 2...

jca666us
Apr 17, 2011, 09:02 PM
I'll end this tennis match by repeating my post:

In the internet industry FB is known (or was) as the "myspace for business" - everyone dumps posts that are deemed bad for business. Macrumors and other non-partial forums are the spot for negative comments and I can assure you they read everything here - every case mfr does.

And I'll reiterate - what's bad for business is deleting posts containing information that can be easily gleaned from elsewhere on the Internet.

No one gives a crap what the "Internet Industry" thinks of Facebook. Really.

A company either answers criticism honestly, or not. By deleting posts, a company makes it appear as if they have something to hide.

tfskora
Apr 18, 2011, 01:46 PM
And I'll reiterate - what's bad for business is deleting posts containing information that can be easily gleaned from elsewhere on the Internet.

No one gives a crap what the "Internet Industry" thinks of Facebook. Really.

A company either answers criticism honestly, or not. By deleting posts, a company makes it appear as if they have something to hide.

I don't know how i feel about this issue. On one hand I understand why they would delete it, but on the other hand, it's not like it was something flat out calling it a piece of ****. If you go on their facebook and write a bunch of crap with no basis, that's one thing to delete. When it's a review of the product, good or bad, it should be left on there.

I posted my review of portenzo on their facebook page. They didn't delete it, they actually went on macrumors and commented on the issues i had.

JC5280
Apr 19, 2011, 11:22 PM
I delete annoying posts on my page as well...who doesn't?




Companies that are secure with their product. If you sold something and FB was one of your marketing tools, you would make wise PR decisions. Unfortunately, not all companies do.


And I wasn't being a dick. Here is what I wrote:

"Just saw the Portenzo and TreeGloo side by side comparison on MacRumors and am very happy I kept my Portenzo order! Now if I can just get them to ship my 3/20 order (that was not custom or modified after the fact)"

I then added that based on this review, the Portenzo was the better product.

Clearly opinion, and I wasn't basing it off of rubbish, and i wasn't slandering or being a troll. Just stating opinion, something that forums such as MR are the better forum to do so in. Do I agree with TG's right to take it off? Sure, I was surprised that they did so though. Did I think their response that the case reviewed was a defect and that I could cancel my order was a good one? Not a great response in my mind, could have been handled differently, and certainly factors in to future business they will not see from me. But again, my opinion. If I had been told this in a retail store, I would have walked out.

Seems there is a lot opinion shared on their wall and here that is worse. They had just around 150 fans on their page at the time. The reason many companies will remove negative comments is that they fear the numbers of viewers that may see a comment. In the "old days", a simple email can be ignored and with social media sites, the message is spread regardless. If I was truly trying to make them look bad (which that wasn't my intention) they couldn't stop me from creating a page devoted to slandering a product. Of course, I just vote with my money as I explain in a minute. Keep in mind, the negative reaction to filtering opinions on a page can sometimes be worse than counteracting by responding to it. Thats PR 101. But I am not expecting them to follow the norm, they are a small company that is focused on one thing right now. Fulfilling orders.

Additionally, I think they started off with some great customer service. I saw some great response times from them and really was surprised that I am likely getting my Portenzo before the TreeGloo. My comments were centered around the review that was done on both products. With shipping times that have been misquoted to numerous people on here including myself, its frustrating. But no, its just an iPad case. My iPad is sitting in another case right now, and I am not stressing about it. Seriously, its a case for a tablet. Some people get really worked up by their case not getting to them right away. But for me, I am done sending them any of my comments or feedback. I vote with my $70 (TG has already taken this but has offered to give it back). I am not satisfied with the experience and unless the TG case is far better quality than the Portenzo, I will likely not be a return customer.

So be it right? We are all consumers, and the benefit of online forums like this is that companies can listen to their customers. Most, they will never hear from. But these forums filled with opinions, good and bad, are tools that they can use to strategize their product offerings. Good companies that plan to be around for a long time will listen. Others will not. Thats business.

tr1age
Apr 20, 2011, 07:22 PM
Companies that are secure with their product. If you sold something and FB was one of your marketing tools, you would make wise PR decisions. Unfortunately, not all companies do.


And I wasn't being a dick. Here is what I wrote:

"Just saw the Portenzo and TreeGloo side by side comparison on MacRumors and am very happy I kept my Portenzo order! Now if I can just get them to ship my 3/20 order (that was not custom or modified after the fact)"

I then added that based on this review, the Portenzo was the better product.

Clearly opinion, and I wasn't basing it off of rubbish, and i wasn't slandering or being a troll. Just stating opinion, something that forums such as MR are the better forum to do so in. Do I agree with TG's right to take it off? Sure, I was surprised that they did so though. Did I think their response that the case reviewed was a defect and that I could cancel my order was a good one? Not a great response in my mind, could have been handled differently, and certainly factors in to future business they will not see from me. But again, my opinion. If I had been told this in a retail store, I would have walked out.

Seems there is a lot opinion shared on their wall and here that is worse. They had just around 150 fans on their page at the time. The reason many companies will remove negative comments is that they fear the numbers of viewers that may see a comment. In the "old days", a simple email can be ignored and with social media sites, the message is spread regardless. If I was truly trying to make them look bad (which that wasn't my intention) they couldn't stop me from creating a page devoted to slandering a product. Of course, I just vote with my money as I explain in a minute. Keep in mind, the negative reaction to filtering opinions on a page can sometimes be worse than counteracting by responding to it. Thats PR 101. But I am not expecting them to follow the norm, they are a small company that is focused on one thing right now. Fulfilling orders.

Additionally, I think they started off with some great customer service. I saw some great response times from them and really was surprised that I am likely getting my Portenzo before the TreeGloo. My comments were centered around the review that was done on both products. With shipping times that have been misquoted to numerous people on here including myself, its frustrating. But no, its just an iPad case. My iPad is sitting in another case right now, and I am not stressing about it. Seriously, its a case for a tablet. Some people get really worked up by their case not getting to them right away. But for me, I am done sending them any of my comments or feedback. I vote with my $70 (TG has already taken this but has offered to give it back). I am not satisfied with the experience and unless the TG case is far better quality than the Portenzo, I will likely not be a return customer.

So be it right? We are all consumers, and the benefit of online forums like this is that companies can listen to their customers. Most, they will never hear from. But these forums filled with opinions, good and bad, are tools that they can use to strategize their product offerings. Good companies that plan to be around for a long time will listen. Others will not. Thats business.

Sigh... >.> Does anyone else think this person is stuck at the good ole age of 14 when even if your logic was flawed you were right because you could say it over and over again =P

Hun, take a deep breath, stop posting irrelevant items on facebook walls in the hopes for free ****.

Carry on.

Austin512
Apr 21, 2011, 01:43 PM
Has any one else been getting really bad information and commits from both of these companies? Don't mean to complain, but it appears a competitor that can deliver to commit, with a quality product, is needed and will dominaten the market.

Austin512
Apr 21, 2011, 01:52 PM
Companies that are secure with their product. If you sold something and FB was one of your marketing tools, you would make wise PR decisions. Unfortunately, not all companies do.


And I wasn't being a dick. Here is what I wrote:

"Just saw the Portenzo and TreeGloo side by side comparison on MacRumors and am very happy I kept my Portenzo order! Now if I can just get them to ship my 3/20 order (that was not custom or modified after the fact)"

I then added that based on this review, the Portenzo was the better product.

Clearly opinion, and I wasn't basing it off of rubbish, and i wasn't slandering or being a troll. Just stating opinion, something that forums such as MR are the better forum to do so in. Do I agree with TG's right to take it off? Sure, I was surprised that they did so though. Did I think their response that the case reviewed was a defect and that I could cancel my order was a good one? Not a great response in my mind, could have been handled differently, and certainly factors in to future business they will not see from me. But again, my opinion. If I had been told this in a retail store, I would have walked out.

Seems there is a lot opinion shared on their wall and here that is worse. They had just around 150 fans on their page at the time. The reason many companies will remove negative comments is that they fear the numbers of viewers that may see a comment. In the "old days", a simple email can be ignored and with social media sites, the message is spread regardless. If I was truly trying to make them look bad (which that wasn't my intention) they couldn't stop me from creating a page devoted to slandering a product. Of course, I just vote with my money as I explain in a minute. Keep in mind, the negative reaction to filtering opinions on a page can sometimes be worse than counteracting by responding to it. Thats PR 101. But I am not expecting them to follow the norm, they are a small company that is focused on one thing right now. Fulfilling orders.

Additionally, I think they started off with some great customer service. I saw some great response times from them and really was surprised that I am likely getting my Portenzo before the TreeGloo. My comments were centered around the review that was done on both products. With shipping times that have been misquoted to numerous people on here including myself, its frustrating. But no, its just an iPad case. My iPad is sitting in another case right now, and I am not stressing about it. Seriously, its a case for a tablet. Some people get really worked up by their case not getting to them right away. But for me, I am done sending them any of my comments or feedback. I vote with my $70 (TG has already taken this but has offered to give it back). I am not satisfied with the experience and unless the TG case is far better quality than the Portenzo, I will likely not be a return customer.

So be it right? We are all consumers, and the benefit of online forums like this is that companies can listen to their customers. Most, they will never hear from. But these forums filled with opinions, good and bad, are tools that they can use to strategize their product offerings. Good companies that plan to be around for a long time will listen. Others will not. Thats business.


Could not agree with you more and having a similar experience.

What's amazing to watch and listen - when other companies take business based on a better product that hits commits and they can't understand why.....

glen e
Apr 21, 2011, 02:13 PM
You guys can whine and complain all you want that sites owned/sponsored by a company should be free and open but it does not work that way. Not for Portenzo, Treegloo, Apple or Ford. But that 's why Macrumors and others are here - so you can bi**ch up a storm. But you're not gonna protest on the lawn in front of the building that they own.. That's business - except in the Obama "everything is equal world"....

route42nj
Apr 21, 2011, 06:14 PM
My Treegloo case had a minor defect with the wood frame holding the iPad in place and I shot them and e-mail with a few pictures to help them identify the issue and they were more than receptive and offered to ship me a replacement with a return shipping label for the defective one.

I understand when you order a custom handmade case there are bound to be a few with some flaws. I sent Treegloo a very courteous e-mail and they replied in kind. Wasn't difficult.

Aqua Bliss
Apr 21, 2011, 07:42 PM
My Treegloo case had a minor defect with the wood frame holding the iPad in place and I shot them and e-mail with a few pictures to help them identify the issue and they were more than receptive and offered to ship me a replacement with a return shipping label for the defective one.

I understand when you order a custom handmade case there are bound to be a few with some flaws. I sent Treegloo a very courteous e-mail and they replied in kind. Wasn't difficult.

Too many people with this same problem - I'm getting worried. They need to put an iPad2 in each case, turn it upside down, and shake it before they ship them out. If it comes loose then they need to fix it.

Mine should ship next week - hoping it doesn't have this issue.

JC5280
Apr 22, 2011, 12:52 AM
Too many people with this same problem - I'm getting worried. They need to put an iPad2 in each case, turn it upside down, and shake it before they ship them out. If it comes loose then they need to fix it.

Mine should ship next week - hoping it doesn't have this issue.


Agreed. And I don't think it is a coincidence that their shipping has fallen weeks behind and numerous defective cases have been going out. Those replacement cases are likely moved to the front of the queue.

benjayman2
Apr 23, 2011, 01:22 PM
Just received my TG case. Please refer to this thread http://forums.macrumors.com/showpost.php?p=12446925&postcount=194

JC5280
Apr 23, 2011, 11:45 PM
Sigh... >.> Does anyone else think this person is stuck at the good ole age of 14 when even if your logic was flawed you were right because you could say it over and over again =P

Hun, take a deep breath, stop posting irrelevant items on facebook walls in the hopes for free ****.

Carry on.

Why does a conversation have to degrade into personal attacks? Is anyone moderating this forum? :confused:

JC5280
Apr 23, 2011, 11:47 PM
I gotta say, my Portenzo is an amazing case. Everything fits beautifully, and it just looks classy. Its shipping was much faster than the TreeGloo case (which hasn't even shipped yet) but I still use the word "faster" very loosely. I am very satisfied with the Portenzo product.

Funny to hear people say that Facebook is not the proper place to post comments about a product. Go look at some major brand pages on FB and you will see both positive and negative comments. Thats the way the internet works. How the company chooses to respond to it is what can make the difference in companies. But many companies have PR knowledge and will handle appropriately.

Sadly though, when these forums are reduced from a mature conversation into personal attacks, just by some folks to get the last word in, thats when I realize I am dealing with someone who is not at the maturity level of most others on here. So I refuse to respond to such nonsense and politely leave these forums.

glen e
Apr 24, 2011, 12:44 AM
Funny to hear people say that Facebook is not the proper place to post comments about a product. Go look at some major brand pages on FB and you will see both positive and negative comments. Thats the way the internet works.

. So I refuse to respond to such nonsense and politely leave these forums.

Wait! before you slink off, could you explain why Portenzo seems to be deleting stuff too?
http://i67.photobucket.com/albums/h307/gersly123/port.jpg

JC5280
Apr 24, 2011, 01:08 AM
I never implied that they didn't.

guntings
Apr 29, 2011, 04:40 PM
Man, I ordered my Treegloo case on March 22 and still have yet to receive a shipping confirm even after they said they would send it off last week.

I email them this week and they said that "They'd look into it". Really???? Just you'll look into it??? At least give me a realtime status..... That was two days ago. Today I email them and they still have yet to respond.

So I posted all of this up on their FB wall and you know what they did next? They blocked me and erased all my messages on FB.

The guys sure aren't the most honest people out there.

When I ordered my case, they said that it would take 7-10 business days.

It has now been a month and a half.

When they had explained to me that it was taking them now 4-6 weeks to ship, why did I have to actively pursue them for that info and why does it still explicitly state that it would only take 7-14 business days on their website?

kschles
Apr 29, 2011, 08:23 PM
Man, I ordered my Treegloo case on March 22 and still have yet to receive a shipping confirm even after they said they would send it off last week.

I email them this week and they said that "They'd look into it". Really???? Just you'll look into it??? At least give me a realtime status..... That was two days ago. Today I email them and they still have yet to respond.

So I posted all of this up on their FB wall and you know what they did next? They blocked me and erased all my messages on FB.

The guys sure aren't the most honest people out there.

When I ordered my case, they said that it would take 7-10 business days.

It has now been a month and a half.

When they had explained to me that it was taking them now 4-6 weeks to ship, why did I have to actively pursue them for that info and why does it still explicitly state that it would only take 7-14 business days on their website?

You also posted this same rant on the Treegloo thread. I have the same question I posted there - what did you order on March 22nd? It couldn't have been an Ipad 2 case, since the Treegloo website wasn't accepting orders for the new cases until March 28th (which is when I ordered my Ipad 2 case).