So I had a 15" MBP that had 4-5 Major hardware repairs and they finally deemed it as defective/lemon and gave me some credit for a new replacement laptop. I opted for a custom 2011 17" MBP and paid a hefty difference out of pocket.
Now that I have received it, I have a few problems. The new laptop is amazing BUT not without problems. The display does NOT turn on when I wake from sleep (keyboard, volume, everything works, but display won't come on), the screen pulls a PC and freezes for a couple seconds on certain windows, applications quit unexpectedly, and most of all, the 17" is much much larger than I expected it to be. Ergonomically it is not as friendly or fitting as the 15" even though I am fairly tall. Like the keyboard's location is too far out for comfortable ergonomics.
So it has been about 25 days since I received it and about 10 days since I actually opened it. and I wanted to see if I could exchange it for a 15" from apple, but they won't even consider it because its technically a replacement unit????? Apple Care on the phone said if it was NOT a replacement, it would be no problem and they could easily take care of it. How is that fair and how could that possibly be the policy? That from now on my laptop will be treated differently. And I can't find any literature on legal terms on replacement units etc. I'm really frustrated.
I paid a pretty large out of pocket difference to get it and I don't understand why it is not treated the same as me buying a brand new laptop. It is not my fault that the last product was defective and nonetheless, I still paid apple for my replacement. Why should I get inferior treatment??
Does anyone know if replacement units are treated differently by policy or anything?!?! I hate the problems I have right out of box with this 2011 MBP and I also don't like the size. Any suggestions?! Thanks in advance.
Thanks a ton.
MS 😕
Now that I have received it, I have a few problems. The new laptop is amazing BUT not without problems. The display does NOT turn on when I wake from sleep (keyboard, volume, everything works, but display won't come on), the screen pulls a PC and freezes for a couple seconds on certain windows, applications quit unexpectedly, and most of all, the 17" is much much larger than I expected it to be. Ergonomically it is not as friendly or fitting as the 15" even though I am fairly tall. Like the keyboard's location is too far out for comfortable ergonomics.
So it has been about 25 days since I received it and about 10 days since I actually opened it. and I wanted to see if I could exchange it for a 15" from apple, but they won't even consider it because its technically a replacement unit????? Apple Care on the phone said if it was NOT a replacement, it would be no problem and they could easily take care of it. How is that fair and how could that possibly be the policy? That from now on my laptop will be treated differently. And I can't find any literature on legal terms on replacement units etc. I'm really frustrated.
I paid a pretty large out of pocket difference to get it and I don't understand why it is not treated the same as me buying a brand new laptop. It is not my fault that the last product was defective and nonetheless, I still paid apple for my replacement. Why should I get inferior treatment??
Does anyone know if replacement units are treated differently by policy or anything?!?! I hate the problems I have right out of box with this 2011 MBP and I also don't like the size. Any suggestions?! Thanks in advance.
Thanks a ton.
MS 😕
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