View Full Version : Can't Locate new External Hard Drive
Apr 23, 2011, 10:58 AM
I just bought a Hitachi USB 2.0 XL1000 external hard drive. The first time I plugged it in, it showed up and opened with time machine. But then Time Machine suddenly quit, so I unplugged the drive and now it won't show up when I connect it-the drive makes the sound that it is working, but then after a while it just turns off again. I am new to this, any help would be greatly appreciated.
Apr 23, 2011, 11:02 AM
does disk utility see the drive ?
Apr 23, 2011, 11:05 AM
No, I went to disk utility and it didn't show up.
Apr 23, 2011, 11:30 AM
are you connecting the drive to your Mac directly or via a USB hub ? have you tried a different USB port and/or cable ?
is the drive showing up in system profiler ?
Apr 23, 2011, 11:52 AM
Yes, I'm using a usb port and a usb cable. I have not checked in system profiler.
Apr 23, 2011, 11:58 AM
What specific machine are you using? a powermac?
Apr 23, 2011, 12:00 PM
Yes, I'm using a usb port and a usb cable.
have you tried a different cable ? have you tried another USB port ?
Apr 23, 2011, 12:10 PM
I checked in system profiler, it says there is no devices in the computer.
Apr 23, 2011, 12:12 PM
Try resetting the PRAM.
Apr 23, 2011, 12:29 PM
additional troubleshooting steps can be found in this support article: USB and FireWire Quick Assist (http://support.apple.com/kb/HT1151?viewlocale=en_US).
also here: If a USB device isnít working (http://docs.info.apple.com/article.html?path=Mac/10.6/en/8261.html)
Apr 23, 2011, 04:21 PM
Make sure it's plugged in and restart the computer, see if it shows up again.