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View Full Version : First Gen Macbook Air Battery Exploded! Advice Please.




Nipz
May 9, 2011, 05:55 AM
Hi Guys,

So over the weekend my Macbook Air has been asleep on the desk as i have been away. I came back to it yesterday evening so notice the lid wasnt shut, like someone had closed it with a pen or pencil on the keyboard.

After opening it up i noticed their was a massive warping to the left side of the trackpad!

I took the bottom of the laptop off to see what had happened and noticed the battery had split down the side and bent all the case out of shape.

Here are some pictures:

http://i97.photobucket.com/albums/l232/Nipz666/f9322189.jpg
http://i97.photobucket.com/albums/l232/Nipz666/266268bd.jpg
http://i97.photobucket.com/albums/l232/Nipz666/d74cbdc0.jpg

I am at work until 4:15 today so cant ring Apple until then. I understand the laptop is 2 1/2 years old but still cant accept the fact that my 2000 laptop has exploded!! What advice would people give me when ringing Apple tonight?



Oli3000
May 9, 2011, 05:59 AM
http://forums.macrumors.com/showthread.php?t=1001315

Suggests that sometimes they may replace it for free - but if it is out of warranty you may have to pay the replacement fee which is 99 normally (about 129$ - http://www.apple.com/support/macbookair/service/battery/).

More info here:

http://forums.macrumors.com/showpost.php?p=11056539&postcount=11

And here:

http://forums.macrumors.com/showpost.php?p=9875442&postcount=23

Nipz
May 9, 2011, 06:03 AM
http://forums.macrumors.com/showthread.php?t=1001315

Suggests that sometimes they may replace it for free - but if it is out of warranty you may have to pay the replacement fee which is 99 normally (about 129$ - http://www.apple.com/support/macbookair/service/battery/).

More info here:

http://forums.macrumors.com/showpost.php?p=11056539&postcount=11

And here:

http://forums.macrumors.com/showpost.php?p=9875442&postcount=23

Thanks for that.

I will be annoyed if they dont replace the laptop for me. Just replacing the battery wouldnt solve the problems with the case.

miles01110
May 9, 2011, 06:06 AM
You probably shouldn't have opened the bottom case. That's just one more excuse they can use to justify that it was user damage.

OSMac
May 9, 2011, 06:08 AM
Be interesting to hear the outcome.

I suspect the first tech thought will be it was dropped,
And next it was left in a hot environment like in a car in the sun.

If you can convince them that's not the case I'd suspect they might help.
Having opened the case might present a hurdle for you.

Nipz
May 9, 2011, 06:10 AM
You probably shouldn't have opened the bottom case. That's just one more excuse they can use to justify that it was user damage.

Thats very easy to put back on without them knowing. I am sure your are allowed to take it off yourself anyway. You are with the other laptops to do RAM and HDD upgrades.

Nipz
May 9, 2011, 06:11 AM
Be interesting to hear the outcome.

I suspect the first tech thought will be it was dropped,
And next it was left in a hot environment like in a car in the sun.

If you can convince them that's not the case I'd suspect they might help.
Having opened the case might present a hurdle for you.

I live in the UK so its never "hot" here lol

Where does it say i cant undo the case?

Oli3000
May 9, 2011, 06:12 AM
Thanks for that.

I will be annoyed if they dont replace the laptop for me. Just replacing the battery wouldnt solve the problems with the case.

True, having another look at the pictures it does look totally buggered. I would imagine whatever you call and say to Apple, they are going to want you to take it to a Genius bar to fully understood the degree of damage! It might be best to just book an appointment and go there straight away!

And agreed, removing the case probably was not the smartest idea - it is probably best to try and put that back on and make it look as untouched as possible!



"(a) to damage caused by accident, abuse, misuse, misapplication, or non-Apple products; (b) to damage caused by service (including upgrades and expansions) performed by anyone who is not an Apple Authorized Service Provider; (c) to a product or a part that has been modified without the written permission of Apple; or (d) if any Apple serial number has been removed or defaced "

Is the official wording - so it isn't a problem - as long as they believe that you were not trying to upgrade anything - which they shouldn't! But still. Best to put it back on.

Nipz
May 9, 2011, 06:14 AM
True, having another look at the pictures it does look totally buggered. I would imagine whatever you call and say to Apple, they are going to want you to take it to a Genius bar to fully understood the degree of damage! It might be best to just book an appointment and go there straight away!

And agreed, removing the case probably was not the smartest idea - it is probably best to try and put that back on and make it look as untouched as possible!

No love for taking the case off lol

I can get that back on no problem - they will take it off within 2 minutes anyway i am guessing so wont know the difference.

I live about an hour away from the nearest Apple store so makes it a pain to travel their after work. I will ring them after work and get the ball rolling.

OllyW
May 9, 2011, 06:20 AM
Thanks for that.

I will be annoyed if they dont replace the laptop for me. Just replacing the battery wouldnt solve the problems with the case.

You should be able to get it repaired, the Sale of Goods Act (http://whatconsumer.co.uk/how-long-should-it-last/) offers customer protection outside of the manufacturers warranty.

But...

You probably shouldn't have opened the bottom case. That's just one more excuse they can use to justify that it was user damage.

Miles is correct, you should have left it in one piece. You should try and put it back together before you return it back to Apple. If it won't go back together, at least you've got photographic evidence of it's state before you dismantled it.

Nipz
May 9, 2011, 06:22 AM
You should be able to get it repaired, the Sale of Goods Act (http://whatconsumer.co.uk/how-long-should-it-last/) offers customer protection outside of the manufacturers warranty.

But...



Miles is correct, you should have left it in one piece. You should try and put it back together before you return it back to Apple. If it won't go back together, at least you've got photographic evidence of it's state before you dismantled it.

Thanks very much for the advice with sales of good act! Was going to pull that out when they tell me to get lost :) I will get the case back on tonight no problem and tell from what i have read online the battery has gone.

iStudentUK
May 9, 2011, 06:26 AM
Thanks for that.

I will be annoyed if they dont replace the laptop for me. Just replacing the battery wouldnt solve the problems with the case.

No way should you pay for this. Stand your ground if they play up, the law is probably on your side. However, I expect a genius will take one look at this and replace it.

Even if they make you pay make sure you write "paid under protest" on your bill/receipt before you pay, the you can carry on chasing it up later.

I'd be interested to know how this pans out.

Nipz
May 9, 2011, 06:28 AM
No way should you pay for this. Stand your ground if they play up, the law is probably on your side. However, I expect a genius will take one look at this and replace it.

Even if they make you pay make sure you write "paid under protest" on your bill/receipt before you pay, the you can carry on chasing it up later.

I'd be interested to know how this pans out.

Thanks for your support :D

I wont be handing over any money. I am sure they will understand that this is not expectable.

OSMac
May 9, 2011, 06:28 AM
Just did a quick search on google and your not alone.

Seems many others have had the same issue with expanding batteries and case damage.

http://www.dolphinstreet.com/blog/macbook-battery-exploded.php

http://www.macnn.com/articles/09/09/29/incident.matches.reports.from.apple.online.store/

http://www.macusersguide.com/2009/04/the-ever-expanding-macbook-battery/

Nipz
May 9, 2011, 06:31 AM
Just did a quick search on google and your not alone.

Seems many others have had the same issue with expanding batteries and case damage.

http://www.dolphinstreet.com/blog/macbook-battery-exploded.php

http://www.macnn.com/articles/09/09/29/incident.matches.reports.from.apple.online.store/

http://www.macusersguide.com/2009/04/the-ever-expanding-macbook-battery/

Yea i noticed there was other but nothing for a Macbook Air.

iStudentUK
May 9, 2011, 06:35 AM
Thanks for your support :D

I wont be handing over any money. I am sure they will understand that this is not expectable.

Good attitude! Apple don't have a leg to stand on, so long as you don't have a habit of putting your MBA in the oven.

Just did a quick search on google and your not alone.

Seems many others have had the same issue with expanding batteries and case damage.

http://www.dolphinstreet.com/blog/macbook-battery-exploded.php

http://www.macnn.com/articles/09/09/29/incident.matches.reports.from.apple.online.store/

http://www.macusersguide.com/2009/04/the-ever-expanding-macbook-battery/

Seriously, s.14(2) Sale of Goods Act 1979. Really strong case! (Not legal advice! :D)

Nipz
May 9, 2011, 06:38 AM
Good attitude! Apple don't have a leg to stand on, so long as you don't have a habit of putting your MBA in the oven.



Seriously, s.14(2) Sale of Goods Act 1979. Really strong case! (Not legal advice! :D)

My girlfriend is a law student so the legal side is covered :) but i will do some reading myself!

I know Apple will just say to bring it in before they can make any decisions which means i cant sort it until the end of the week!

iStudentUK
May 9, 2011, 06:45 AM
My girlfriend is a law student so the legal side is covered :) but i will do some reading myself!

As I said, they should repair/replace on sight if they have half a brain!

If not it isn't a hard area of law at all. Your gf will know all about SOGA (http://www.legislation.gov.uk/ukpga/1979/54/data.pdf)

Give 'em hell! :D

Nipz
May 9, 2011, 06:47 AM
As I said, they should repair/replace on sight if they have half a brain!

If not it isn't a hard area of law at all. Your gf will know all about SOGA (http://www.legislation.gov.uk/ukpga/1979/54/data.pdf)

Give 'em hell! :D

I will report back after i speak to them tonight on over the phone!

I dont think they will want to replace a 3 year old laptop with a brand new 2011 model, but hey we can try!

torbjoern
May 9, 2011, 07:20 AM
I live in the UK so its never "hot" here lol

Where does it say i cant undo the case?

In the UK? Then they'll say that it's water damage from all the rain.
Sorry to hear about your computer.

Oli3000
May 9, 2011, 07:35 AM
In the UK? Then they'll say that it's water damage from all the rain.
Sorry to hear about your computer.

The majority of the UK actually rains very little. It's just ALWAYS overcast, and then it dumps it all in the channel. We could probably deal with it if it did rain all the time, but it just sits in the crappy bit in-between!

I think it is likely Apple will offer you some sort of refurbed Rev A, or maybe let you pay the difference? (Although maybe not as the new ones are cheaper). But, they surely do not have to replace it. If you buy a car, and the engine blows up after 5 years and the car catches fire, I doubt you'd see the car company giving you a replacement... BUT, then again, if it was due to a faulty component produced by the car company, then they probably would?! So it could swing either way, I guess! It would be down to Apple to prove that that battery isn't faulty and it was user caused. There we go, long winded way to the solution.

Beaverman3001
May 9, 2011, 07:37 AM
I'd refuse anything but a replacement machine in this situation. I think the odds are in your favor, I can't imagine a genius looking at that and not being able to justify a replacement.

iStudentUK
May 9, 2011, 07:45 AM
But, they surely do not have to replace it. If you buy a car, and the engine blows up after 5 years and the car catches fire, I doubt you'd see the car company giving you a replacement...

If the laptop is found to be faulty (which I think it is clear it is!) the buyer is entitled to ask for a repair or a replacement. However, if one remedy is much more onerous on the seller they can choose the less onerous one. So Apple can elect to do a repair if it is much cheaper for them; however, it must be completed in a reasonable time and without undue inconvenience to the buyer. If they can't do that then the buyer can ask for a replacement or a refund (less a reasonable amount to reflect the age of the goods and the nature of the fault), again with regards to how onerous each one is on the seller.

The vast majority of complaints are settled without the courts getting involved. But whenever I have a problem in a shop I always ensure whatever I get is at least what the law says I am entitled to.

It would be down to Apple to prove that that battery isn't faulty and it was user caused. There we go, long winded way to the solution.

No, it is down to the OP (it's only the seller's job in the first 6 months). However, in this case it would probably be quite easy!

It's worth learning this stuff. Consumer rights aren't that hard, you don't need to be a lawyer.

Nipz
May 9, 2011, 07:45 AM
The majority of the UK actually rains very little. It's just ALWAYS overcast, and then it dumps it all in the channel. We could probably deal with it if it did rain all the time, but it just sits in the crappy bit in-between!

I think it is likely Apple will offer you some sort of refurbed Rev A, or maybe let you pay the difference? (Although maybe not as the new ones are cheaper). But, they surely do not have to replace it. If you buy a car, and the engine blows up after 5 years and the car catches fire, I doubt you'd see the car company giving you a replacement... BUT, then again, if it was due to a faulty component produced by the car company, then they probably would?! So it could swing either way, I guess! It would be down to Apple to prove that that battery isn't faulty and it was user caused. There we go, long winded way to the solution.

Yea i do know what you mean. I just dont think anyone would expect to buy a laptop and it die well explode after just 3 years. Maybe a Dell but not at 2000! We will see :)

I'd refuse anything but a replacement machine in this situation. I think the odds are in your favor, I can't imagine a genius looking at that and not being able to justify a replacement.

I think a genius would but that might have to wait until the end of the week :(

OSMac
May 10, 2011, 08:08 AM
Any update ?

Nipz
May 11, 2011, 06:55 AM
Sorry its taken me a little while to update people.

I rang Apple and all they said was to take it to a store. So i managed to get an appointment yesterday. Showed the guy and he was shocked! Said it was unacceptable that this had happened. He went and took the case and came back explained the battery was broken and that he had a new one and should he swap it out for me for free. I said yes and 10 mins later it was all fixed!

He said he would run through it to show it was still working and we found that the wireless was broken (wouldnt connect to anything) and also the screen had lots of vertical dark lines where it looked like parts of it werent being lit.

He said to leave it with him and he would get it 100% checked today and would fix it all back to working 100%. Couldnt be happier!!!

I will report back when its back in my hands :)

iStudentUK
May 11, 2011, 06:58 AM
Couldnt be happier!!!

Don't want to rain on your parade, but I'm pretty sure you could be. :D

Glad it's being sorted.

Nipz
May 11, 2011, 07:37 AM
Don't want to rain on your parade, but I'm pretty sure you could be. :D

Glad it's being sorted.

Ok true. I would be happier if they gave me a new one :)

I am ringing them later today to find out an update on what is broken.

Oli3000
May 11, 2011, 07:48 AM
Good that they were so understanding - surprised they were willing to replace all the bits rather than offer a refurb model - perhaps that shows just how cheap the components are to them...

Nipz
May 11, 2011, 07:50 AM
Good that they were so understanding - surprised they were willing to replace all the bits rather than offer a refurb model - perhaps that shows just how cheap the components are to them...

Yea they must be. I will let you know what they are replacing after i have spoke to them tonight.

I am worried the trackpad might be a little funny as of where it bulged up.

Oli3000
May 11, 2011, 08:04 AM
Yea they must be. I will let you know what they are replacing after i have spoke to them tonight.

I am worried the trackpad might be a little funny as of where it bulged up.

Wouldn't be surprised if they keep replacing bits, and eventually give up as it looks like about the only salvageable bits are the logic board and the HDD!

Nipz
May 11, 2011, 08:30 AM
Wouldn't be surprised if they keep replacing bits, and eventually give up as it looks like about the only salvageable bits are the logic board and the HDD!

I hope they swap it out for a new one. Wouldnt mind a new 11 inch! :rolleyes:

tallyho
May 11, 2011, 08:48 AM
I hope they swap it out for a new one. Wouldnt mind a new 11 inch! :rolleyes:
That's what she said :D





(Sorry, that was totally unnecessary, but I couldn't resist... Good to see Apple's customer service performing well though. I've only ever had good service when I've had to take something to the genius bar).

Nipz
May 11, 2011, 08:50 AM
That's what she said :D

(Sorry, that was totally unnecessary, but I couldn't resist... Good to see Apple's customer service performing well though. I've only ever had good service when I've had to take something to the genius bar).

lol i fell into that one!

hfg
May 11, 2011, 09:36 AM
Whether in-warranty, or not, I have found that any issue such as this with the battery or power adapter is a "hot button" with Apple (and probably other laptop makers as well). Anything that results in fire, corrosion, or explosion in a portable computer generates an enormous amount of press coverage which they really don't want!:rolleyes:

Within my family I have had several instances of bulging batteries and damaged power connectors which sparked or smoked. Apple has always quickly taken care of the problem even though they were out of the warranty period. I have always received great customer service from Apple!:cool:

-howard

Big-TDI-Guy
May 11, 2011, 09:52 AM
While that sucks your laptop asploded - it could have been FAR WORSE. You were very lucky, it looks like the pack vent failed or plugged up, and it physically just popped from overpressure.

Had that caught fire - or experienced my variant of explosion - you'd be less concerned with the laptop, and more concerned with your lack of home.

High energy density batteries are awesome - but as densities go up, the dangers are usually in tow...

toddybody
May 11, 2011, 09:55 AM
Crossing my fingers that they give you a new model. Cheers!

Poisoned1
May 11, 2011, 12:45 PM
Good it all got sorted out. But, you gotta admit that those pics of what happened to your laptop are pretty cool lol

Nipz
May 11, 2011, 01:28 PM
Spoke to Apple. They said they are replacing the display, log board and airport/bluetooth card. So basically everything lol should have parts tomorrow hopefully!

iStudentUK
May 11, 2011, 01:35 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3 like Mac OS X; en-gb) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8F190 Safari/6533.18.5)

Good stuff!

Basically a new laptop, not bad as you said it was a couple of years old.

ritmomundo
May 11, 2011, 01:39 PM
Hopefully they'll put in all new parts, but since its a Rev A, they'll prob use refurbished parts....

GreyMatta
May 11, 2011, 01:52 PM
Glad you got it sorted :D

mayhone1
May 11, 2011, 02:12 PM
Glad you got it sorted :D

Kind of makes me wonder how often this happens, if apple was so quick to fix it? :apple:

Silverbird0000
May 11, 2011, 02:20 PM
I will report back after i speak to them tonight on over the phone!

I dont think they will want to replace a 3 year old laptop with a brand new 2011 model, but hey we can try!

Apple replaced my 2008 MacBook Pro with a brand new 2010 model last year because of a defective audio card that they tried to fix 3 times, as well as a trackpad issue and defective video card. I DID have AppleCare and they just took my old MBP back and handed me a new in box model.

Nipz
May 12, 2011, 08:13 AM
Kind of makes me wonder how often this
happens, if apple was so quick to fix it? :apple:

I think they just happened to have a spare battery in stock so was easy to fix. They dont have the other parts that needed doing so having to wait for them.

Apple replaced my 2008 MacBook Pro with a brand new 2010 model last year because of a defective audio card that they tried to fix 3 times, as well as a trackpad issue and defective video card. I DID have AppleCare and they just took my old MBP back and handed me a new in box model.

That is great news! Yea i didnt have Apple care on this on - do on my MacBook Pro as i got it as a student so got it for 50 instead of 200 odd. This Air has already gone in once or twice before because of heat issues and the laptop freezing so hopefully its close to being replaced!

Nipz
May 15, 2011, 09:07 AM
Got my Air back today. Working loving!

Checked the receipt that came with it to show the work etc and it would of cost me just under 500 for all the work they did! Its 300 just for the screen!

Very happy :)

JuMpMaN6235
Nov 5, 2011, 01:42 PM
Sorry for reviving this thread... but I had this happen to my macbook air also.

Last week i went to the nearest Apple store.
Him: its out of warranty, i have to pay $280...
Me: no way im paying that
him: ok let me take a look at it (he takes it in the back)
He comes back and shows me he put a new battery in it and says look the case doesnt need to be replaced because it went back to normal. We charge $129 for new battery.
I keep saying i shouldnt have to pay that its a manufacturer defect, blah blah.. He will not budge, Keeps telling me i have to pay. I finally said, look all i have is $85 in my pocket....he goes, ummm let me talk to my boss... comes back and says its ok.

Now im reading you guys got it replaced for free? How should i contact apple?

jenzjen
Nov 5, 2011, 01:58 PM
So, you already paid the 85 and got it fixed? Call Apple and explain the battery issue, but don't expect much since you already agreed that 85 was ok to fix it.

JuMpMaN6235
Nov 5, 2011, 02:00 PM
yep, stupid me paid the $85 already.
I was just waiting there for almost 2 HOURS!! and was frustrated and just wanted to get it over with.
I will see if calling apple will help.