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View Full Version : Switcheasy Canvas warranty replacement and hardware revision




JaredVegas
May 18, 2011, 09:21 PM
My previos Switcheasy canvas had cracking in the corners and the latch was difficult to close. I emailed them pictures of the damage and got the replacement today. The new case seems to be revised to fix these issues. I can now easily close the case now and no visible cracks in the corners. Just thought I would post this to elevate any concerns people might have. It is an amazing case and the warranty replacement was easy and fast.



gigemzach
May 18, 2011, 10:00 PM
My previos Switcheasy canvas had cracking in the corners and the latch was difficult to close. I emailed them pictures of the damage and got the replacement today. The new case seems to be revised to fix these issues. I can now easily close the case now and no visible cracks in the corners. Just thought I would post this to elevate any concerns people might have. It is an amazing case and the warranty replacement was easy and fast.

Does the material feel different?

JaredVegas
May 18, 2011, 10:18 PM
Does the material feel different?

The material feels the same. The iPad is not as tight of a fit as the previos one. I love being able to close it one hand now and not having to fight with it.

Born Again
May 19, 2011, 12:56 AM
My previos Switcheasy canvas had cracking in the corners and the latch was difficult to close. I emailed them pictures of the damage and got the replacement today. The new case seems to be revised to fix these issues. I can now easily close the case now and no visible cracks in the corners. Just thought I would post this to elevate any concerns people might have. It is an amazing case and the warranty replacement was easy and fast.

can you please post your photos and your email ?

thank you - i am still fighting the latch :(

Mac7
May 19, 2011, 01:11 AM
When were the revisions sent? Ordered mines last Thursday and they just arrived today. Latch is a little tough

JaredVegas
May 19, 2011, 09:15 AM
When were the revisions sent? Ordered mines last Thursday and they just arrived today. Latch is a little tough

I received mine on 5/18/2011

Video of the latch
http://www.youtube.com/watch?v=EUGBw0jLVVs

JaredVegas
May 19, 2011, 09:33 AM
can you please post your photos and your email ?

thank you - i am still fighting the latch :(
Here was my previous one that was cracking

rgarjr
May 19, 2011, 10:58 AM
Huge crack right there brah. Glad they revised them.

madat42
May 19, 2011, 11:57 AM
I ordered mine the week they announced the Canvas and have used it quite thoroughly for the past month - on a trip, and everyday in its different stand configurations. The velcro has started to lose its stick. I emailed SE this past Monday about it, and after a couple of emails to each other to forward/gather info, they said they were going to send me a new one when they had stock. Yesterday I received two notices, one from SE customer service that a shipment came in and they were going to send me my replacement, and second, a shipment notice from stamps.com. No fuss, fretting or frustration. Excellent customer service all the way around.

Awjvail
May 19, 2011, 02:53 PM
I received mine today as well... Amazing case, however yes, the latch is the issue.

It is a huge fight to get the latch to close.. it doesn't just click into place like the one in your video - you have to literally stick your finger inside it and pull it out. If you don't, and you continue to press down, the latch gets stuck on the inside of the plastic shell and starts to pull it off.

touchmonkey
May 19, 2011, 03:26 PM
I received mine today as well... Amazing case, however yes, the latch is the issue.

It is a huge fight to get the latch to close.. it doesn't just click into place like the one in your video - you have to literally stick your finger inside it and pull it out. If you don't, and you continue to press down, the latch gets stuck on the inside of the plastic shell and starts to pull it off.

I haven't gotten one because of the latch.
Is it even necessary?
If not it shouldn't be there.
Also I hate the logo tag sticking out.
Both of these things ruin the otherwise clean lines of it.
Close, but no cigar.

madat42
May 19, 2011, 03:46 PM
I haven't gotten one because of the latch.
Is it even necessary?
If not it shouldn't be there.
Also I hate the logo tag sticking out.
Both of these things ruin the otherwise clean lines of it.
Close, but no cigar.

Well, if you like making judgement calls going on two-dimensional photos only, it'll be hard to ever find a great case. In my experience, the logo tag is trivial and is never intrusive in everyday use. In fact, I forgot it was there until you pointed it out. The clasp is necessary to keep the cover closed. Too bad it can't stay shut with magnets. It is tight to begin with but loosens over time. Apparently there were some that were too tight and SwitchEasy has sent out replacements. Just my opinion from real-world use.

JaredVegas
May 19, 2011, 04:46 PM
I received mine today as well... Amazing case, however yes, the latch is the issue.

It is a huge fight to get the latch to close.. it doesn't just click into place like the one in your video - you have to literally stick your finger inside it and pull it out. If you don't, and you continue to press down, the latch gets stuck on the inside of the plastic shell and starts to pull it off.


My first case was like that

Xeanor
May 19, 2011, 05:35 PM
I received mine today as well... Amazing case, however yes, the latch is the issue.

It is a huge fight to get the latch to close.. it doesn't just click into place like the one in your video - you have to literally stick your finger inside it and pull it out. If you don't, and you continue to press down, the latch gets stuck on the inside of the plastic shell and starts to pull it off.

Mine was like that too. Try to stretch it up a bit with your thumbs from the inside. It's a million times better already now after a week.

Another great tip: push on the left side of the case with your left hand so that the whole "foldable" cover will be as far to the right as possible, making closing the latch a lot easier. (when I didnt in the start, the latch was basically like, on the glass of my iPad, pushing the latch down would've done nothing but damage my iPad, but if you push the whole cover to the right the latch actually goes next to the iPad, then you can push it down and it slips accross the edge.)

touchmonkey
May 19, 2011, 05:50 PM
I don't like how it sticks out.
My preference would be a magnetic closure.

Xeanor
May 19, 2011, 05:58 PM
I don't like how it sticks out.
My preference would be a magnetic closure.

Same here really... I've been fiddling around with some magnets and it actually seems like the ipad 2 has some pretty strong magnets in it. Put a few small neodymium magnets in this thing and it should probably stay closed with ease... I don't get it either why they used the latch. With a magnetic closure this case would be 100% perfect.

JaredVegas
May 19, 2011, 07:28 PM
Same here really... I've been fiddling around with some magnets and it actually seems like the ipad 2 has some pretty strong magnets in it. Put a few small neodymium magnets in this thing and it should probably stay closed with ease... I don't get it either why they used the latch. With a magnetic closure this case would be 100% perfect.

Agreed

Born Again
May 20, 2011, 06:56 PM
well thank you OP for letting me know about the customer service is

i went ahead and sent them all the requested info - pictures, issues, etc.

my case's latch unfortunately never broke in and it's been a struggle every time.

my velcro also doesnt do much holding.

what is the purpose of the velcro anyways?

syclick
May 23, 2011, 11:08 PM
Finally got my iPad 2 delivered. Immediately went to put it in my Switcheasy Canvas, which fit fine and looks great... But it is an absolute bear to close! Guess I will be sending an email their way soon.

Blorzoga
May 23, 2011, 11:53 PM
Finally got my iPad 2 delivered. Immediately went to put it in my Switcheasy Canvas, which fit fine and looks great... But it is an absolute bear to close! Guess I will be sending an email their way soon.

Don't bother with a switcheasy. Check out the STM Skinny...hands down the best iPad 2 case.

syclick
May 24, 2011, 12:05 AM
No thanks. The Skinny looks fine, but I much prefer the Switcheasy. I'd rather wait around for a replacement.

DnA111207
May 30, 2011, 11:10 AM
I haven't gotten one because of the latch.
Is it even necessary?
If not it shouldn't be there.
Also I hate the logo tag sticking out.
Both of these things ruin the otherwise clean lines of it.
Close, but no cigar.

I didn't like the logo either so i just pulled it out. There was some of it stuck inside but I got it out with a needle I think.

Ipadlover29
May 31, 2011, 01:52 AM
Fairly happy with switch easy customer service. My canvas had an issue with the latch and magnet wasnt working right. They asked for a photo or video. I made a short video to demonstrate the magnet not working and they sent me a replacement right away. The replacement is much better the latch seems to be much easier to close and no issues with the magnet now.

jmdaniel
May 31, 2011, 02:04 PM
Sent in an email this am, stating that my latch wasn't correct. They replied back, asking for a pic, which I provided, and just got the notice of the replacement being sent. Bravo, SwitchEasy! ;)

Lindalou
May 31, 2011, 02:51 PM
How is Switcheasy about refunding instead of replacing??? My Canvas case broke in two corners. I sent them a email with pix and copy of my Pay Pal invoice requesting refund NOT replacement.

Anyone else request a refund and got it???

Ifti
Jul 6, 2011, 03:05 AM
The cracking issues and the clasp has put me off of this case.
Back to searching for a similar solution, but with no clasp and magnets instead.

firoze
Jul 6, 2011, 04:32 AM
The cracking issues and the clasp has put me off of this case.
Back to searching for a similar solution, but with no clasp and magnets instead.

Maybe this might suit your requirements:

http://www.tucanousa.com/ProductDetails.asp?ProductCode=IPDSC2

Or this:

http://www.tucanousa.com/ProductDetails.asp?ProductCode=IPDCO%2DR

Nice thing about the second one is that it has a magnet on the back to hold the lid flat against the back. I would have bought it myself except that I dislike that edge around the rim.

Then there is the Joby Ori. A little more expensive at $70 but approx the same weight and bulk as the Canvas. Watch the video if you're not familiar with it's functions:

http://joby.com/gorillamobile/ori-2/features

Digidesign
Jul 6, 2011, 01:14 PM
I just sent back my Canvas case this morning, after both lower right and left corners cracked. I don't think the "revised" version are any better, since this was a recent order of just a week or so ago.

I'm asking for a refund instead of an exchange so we'll see how it goes. It's disappointing since the case was otherwise really good, and there aren't any comparable cases out there for the same price.

I own a switcheasy case for my iphone and the material while stiff, seems a little more flexible while the Canvas plastic is VERY brittle. Don't know why they didn't use the same material for the Canvas. Maybe it was to cut down costs? If so, whatever money they gained from the cheaper plastic, is going to be offset by upset customers.

jmdaniel
Jul 6, 2011, 10:05 PM
The cracking issues and the clasp has put me off of this case.
Back to searching for a similar solution, but with no clasp and magnets instead.

iFrogz Summit, but it's not as good as the Canvas, and I've had both.

sexytabitha
Jul 6, 2011, 10:16 PM
Got to love a case that has a thread on how good it is and a thread on how the get replacements? Wow