My previos Switcheasy canvas had cracking in the corners and the latch was difficult to close. I emailed them pictures of the damage and got the replacement today. The new case seems to be revised to fix these issues. I can now easily close the case now and no visible cracks in the corners. Just thought I would post this to elevate any concerns people might have. It is an amazing case and the warranty replacement was easy and fast.
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Switcheasy Canvas warranty replacement and hardware revision
- Thread starter JaredVegas
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The material feels the same. The iPad is not as tight of a fit as the previos one. I love being able to close it one hand now and not having to fight with it.
can you please post your photos and your email ?
thank you - i am still fighting the latch
Here was my previous one that was crackingcan you please post your photos and your email ?
thank you - i am still fighting the latch
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I ordered mine the week they announced the Canvas and have used it quite thoroughly for the past month - on a trip, and everyday in its different stand configurations. The velcro has started to lose its stick. I emailed SE this past Monday about it, and after a couple of emails to each other to forward/gather info, they said they were going to send me a new one when they had stock. Yesterday I received two notices, one from SE customer service that a shipment came in and they were going to send me my replacement, and second, a shipment notice from stamps.com. No fuss, fretting or frustration. Excellent customer service all the way around.
I received mine today as well... Amazing case, however yes, the latch is the issue.
It is a huge fight to get the latch to close.. it doesn't just click into place like the one in your video - you have to literally stick your finger inside it and pull it out. If you don't, and you continue to press down, the latch gets stuck on the inside of the plastic shell and starts to pull it off.
It is a huge fight to get the latch to close.. it doesn't just click into place like the one in your video - you have to literally stick your finger inside it and pull it out. If you don't, and you continue to press down, the latch gets stuck on the inside of the plastic shell and starts to pull it off.
I haven't gotten one because of the latch.
Is it even necessary?
If not it shouldn't be there.
Also I hate the logo tag sticking out.
Both of these things ruin the otherwise clean lines of it.
Close, but no cigar.
Well, if you like making judgement calls going on two-dimensional photos only, it'll be hard to ever find a great case. In my experience, the logo tag is trivial and is never intrusive in everyday use. In fact, I forgot it was there until you pointed it out. The clasp is necessary to keep the cover closed. Too bad it can't stay shut with magnets. It is tight to begin with but loosens over time. Apparently there were some that were too tight and SwitchEasy has sent out replacements. Just my opinion from real-world use.
Mine was like that too. Try to stretch it up a bit with your thumbs from the inside. It's a million times better already now after a week.
Another great tip: push on the left side of the case with your left hand so that the whole "foldable" cover will be as far to the right as possible, making closing the latch a lot easier. (when I didnt in the start, the latch was basically like, on the glass of my iPad, pushing the latch down would've done nothing but damage my iPad, but if you push the whole cover to the right the latch actually goes next to the iPad, then you can push it down and it slips accross the edge.)
Same here really... I've been fiddling around with some magnets and it actually seems like the ipad 2 has some pretty strong magnets in it. Put a few small neodymium magnets in this thing and it should probably stay closed with ease... I don't get it either why they used the latch. With a magnetic closure this case would be 100% perfect.
well thank you OP for letting me know about the customer service is
i went ahead and sent them all the requested info - pictures, issues, etc.
my case's latch unfortunately never broke in and it's been a struggle every time.
my velcro also doesnt do much holding.
what is the purpose of the velcro anyways?
i went ahead and sent them all the requested info - pictures, issues, etc.
my case's latch unfortunately never broke in and it's been a struggle every time.
my velcro also doesnt do much holding.
what is the purpose of the velcro anyways?
Don't bother with a switcheasy. Check out the STM Skinny...hands down the best iPad 2 case.
I didn't like the logo either so i just pulled it out. There was some of it stuck inside but I got it out with a needle I think.
Fairly happy with switch easy customer service. My canvas had an issue with the latch and magnet wasnt working right. They asked for a photo or video. I made a short video to demonstrate the magnet not working and they sent me a replacement right away. The replacement is much better the latch seems to be much easier to close and no issues with the magnet now.
I want refund not replacement.
How is Switcheasy about refunding instead of replacing??? My Canvas case broke in two corners. I sent them a email with pix and copy of my Pay Pal invoice requesting refund NOT replacement.
Anyone else request a refund and got it???
How is Switcheasy about refunding instead of replacing??? My Canvas case broke in two corners. I sent them a email with pix and copy of my Pay Pal invoice requesting refund NOT replacement.
Anyone else request a refund and got it???