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AT&T is clearly overcharging on data.

H

hcho3

macrumors 68030
Original poster
I don't understand how my iphone 4 uses the data during the middle of night. It used over 300MB of data on downloading. Called AT&T for explanation, but they could not explain it. Ridiculous. Maybe it could be apps running on the background, but 300MB of data???

I use my iphone 4 barely, but this kind of explanation is ridiculous.
 
hcho3 said:
I don't understand how my iphone 4 uses the data during the middle of night. It used over 300MB of data on downloading. Called AT&T for explanation, but they could not explain it. Ridiculous. Maybe it could be apps running on the background, but 300MB of data???

I use my iphone 4 barely, but this kind of explanation is ridiculous.
Click to expand...

It may be your background apps. Because I know someone who *only* uses it as a phone and occasional text messaging and they use about 100MB of incidental data a month (like voicemail etc.)
 
hcho3 said:
I don't understand how my iphone 4 uses the data during the middle of night. It used over 300MB of data on downloading. Called AT&T for explanation, but they could not explain it. Ridiculous. Maybe it could be apps running on the background, but 300MB of data???

I use my iphone 4 barely, but this kind of explanation is ridiculous.
Click to expand...

Sounds like you have an app running in the backround, close all apps before going to sleep and see if that fixes it, if that doesn't fix it a restore+set up as new is in order here.
 
hcho3 said:
I don't understand how my iphone 4 uses the data during the middle of night. It used over 300MB of data on downloading. Called AT&T for explanation, but they could not explain it. Ridiculous. Maybe it could be apps running on the background, but 300MB of data???

I use my iphone 4 barely, but this kind of explanation is ridiculous.
Click to expand...

Turn on wifi at night or airplane mode.

Do you happen to have push turned on?
 
I hate ATT, but have them for a wonderful phone. I will be jumping ship to sprint if they ever get it...
 
Born Again said:
Again - there is something screwed on their end - u should get credit If u go over - ask
Click to expand...

I'm not convinced it is on their end
There are too many variables to just blame AT&T for trying to screw the customer by cheating on their data usage
 
MSNBC just did a huge story about this. Some scientist (or someone who plays on on TV) bought a brand new iPhone 4, turned everything off, put it in a drawer, and STILL got charged for downloading data from AT&T.

What really kills me -- AT&T is consistently rated as having the worst carrier service in the U.S. -- and now we find out they've been overcharging for it.

I suspect we'll hear a lot more about this in the coming days.
 
likethesoup2 said:
MSNBC just did a huge story about this. Some scientist (or someone who plays on on TV) bought a brand new iPhone 4, turned everything off, put it in a drawer, and STILL got charged for downloading data from AT&T.

What really kills me -- AT&T is consistently rated as having the worst carrier service in the U.S. -- and now we find out they've been overcharging for it.

I suspect we'll hear a lot more about this in the coming days.
Click to expand...

I know the iPhone (or any phone) sends packets of data to and from the cell tower to operate, but that should NOT count towards user data when it is charged by the MB.
 
We will continue to see issues like this as long as Att has the bulk of its customers on capped data plans. 200 MB for data is a joke as most people will go over that easily. Even the 2 Gig data plan will have some folks going over several times a year. 500MB, 2Gig, 5Gig, and unlimited options should be available at $10, $20, $30, $35 a month for data usage respectively. But then again why should I complain right? I pay well under $70 a month for unlimited data with 450 anytime minutes, luckily I kept my unlimited data plan and have a discount as well. Yet I still think I pay too much and others who are less fortunate are clearly being raped by ATT rates.
 
Keep in mind - what seems to happen is that AT&T bills a day's usage in one big chunk during their batch process at night. Notice that you have a couple small charges during the day then one huge one? Most likely that's what the sequential updates missing during the realtime billing during the day.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_3_3 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8J2 Safari/6533.18.5)

It could be an app but most likely the fact that AT&T does their data tally early morning between 1-4 am. So if you surf and download all day long about 90% will show up at 2 am on your bill. It's been this way for several years.
 
Not for nothing, but how is your phone being aggressive on data usage AT&T's fault?
As for 300mb showing up over night, where were you seeing this? IIRC the AT&T site has a delay for when data is used before it shows up. The data could be for any time in the prior 24 hours. Also the data usage meter on the iPhone itself has been very inaccurate in the past.
 
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