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urkel
Aug 17, 2011, 12:10 PM
Im not sure if Netflix on AppleTV has any controls, but my Netflix movies don't always play in widescreen. Sometimes they do, but sometimes they just switch to 4:3 stretched and theres no way to restore it.

Any hints on how to do this because on the PS3 and the app built into the TV then its always widescreen.



btbrossard
Aug 17, 2011, 01:43 PM
I've had the same problem with my Apple TV and Netflix since the last software update.

Some widescreen shows and movies get smushed down to fit in the 4:3 area, so the picture is distorted. This happens randomly, and some tv shows and movies will switch halfway through the episode.

My kids were watching Good Luck Charlie (which is widescreen HD) and about 5 minutes into the show, it switched from 16:9 to smushed 4:3.

Another movie I noticed it on was Airport (I know, a fantastic movie). On my Mac, Xbox 360, and iPad the movie is widescreen. On the ATV, it's picture is smushed and distorted into 4:3.

On another thread, I mentioned that Santa Clause 2 was distorted. I went back and checked a few days later, and it was again widescreen - for a few minutes, then it went back to 4:3.

I've reset the ATV and restored the ATV without change.

Hopefully a software update will address this. In the meantime, we've been using the xbox to watch Netflix.

slothrob
Aug 18, 2011, 05:56 AM
I had this problem last night, for the first time. The movie started at 16:9, then dropped to 4:3 anamorphic after 15 minutes. I stopped and resumed and it went back to 16:9, for a couple minutes, then went back to 4:3 anamorphic.

I wonder if it was trying to make an adjustment based on my variable network speed...

tbayrgs
Aug 18, 2011, 10:43 AM
I would hazard a guess that picture quality is based upon available bandwidth. And before you say it doesn't happen on another device on the same network, I'd also suggest that parameters may be device specific. Can't quote you anything specific, just my $0.02.

Operator7G
Aug 18, 2011, 10:53 AM
I, too, have had the problem with the aspect ratio switching mid-movie on a couple of titles. When I play it on my Xbox360, it looks just fine. I suspect that this has to do with Netflix's encoding since there aren't any settings on the AppleTV or my HDTV that will correct it.

krburrell
Aug 18, 2011, 11:01 AM
Same problem as well.

Mr. McMac
Aug 18, 2011, 11:06 AM
Same here on occasions since the update. I hope they address this issue quickly.

MrXiro
Aug 20, 2011, 06:39 PM
Same here on occasions since the update. I hope they address this issue quickly.

Me as well today... was trying to watch the epic "Hobo with a Shotgun"

waw74
Aug 20, 2011, 09:01 PM
out of curiosity how are you guys connected?
directly through the TV? or through an A/V receiver?

what brand?
i've seen some weirdness with going through my receiver, occasionally it gets a little confused.

Damitri
Aug 20, 2011, 11:04 PM
I started having the same problem lately. Noticed it the first time about a week ago. When was the latest update again? I don't remember when I last agreed to an update but if it was in August the timing makes sense.

My Apple TV is connected straight to my Samsung plasma with an HDMI cable. Never had any problems like this before...

MrXiro
Aug 21, 2011, 06:56 PM
out of curiosity how are you guys connected?
directly through the TV? or through an A/V receiver?

what brand?
i've seen some weirdness with going through my receiver, occasionally it gets a little confused.

I'm connected to my Sony Bravia via HDMI directly... nothing in between... it's clearly the Atv2 doing it... :(

----------

It seems to be only certain shows though... maybe it's the encode... watching Life on Mars (US) and it's staying 1:85 widescreen. Just did Hobo with a Shotgun and it's still messed up.

MrXiro
Aug 21, 2011, 07:27 PM
Hmm... it seems to work now. I held down the Down key and menu and reset my Atv2... maybe as long as I don't watch anything else in 4:3 it'll stay 16X9

btbrossard
Aug 21, 2011, 09:11 PM
Our ATV is connected directly to a Samsung Plasma.

jlevi
Aug 21, 2011, 09:37 PM
Same. Subscribing for a fix.

Mr. McMac
Aug 21, 2011, 09:55 PM
out of curiosity how are you guys connected?
directly through the TV? or through an A/V receiver?

what brand?
i've seen some weirdness with going through my receiver, occasionally it gets a little confused.

I have one directly connected to a Samsung 61" DLP, the other to a 40" Samsung LCD. Both TV's are a few years old. The problem seemed to start right after the last update..

Sedulous
Aug 21, 2011, 10:00 PM
Same problem here. First noticed Netflix switching to the wrong playback perspective two days ago. Really is annoying. Also, sometimes instead of filling the screen, it is centered and only maybe 75% screen size.

slapppy
Aug 21, 2011, 11:26 PM
Same problem here. First noticed Netflix switching to the wrong playback perspective two days ago. Really is annoying. Also, sometimes instead of filling the screen, it is centered and only maybe 75% screen size.

Just got an update notice for Apple TV. Still wrong aspect ratio for Netflix.

Mr. McMac
Aug 21, 2011, 11:50 PM
Just got an update notice for Apple TV. Still wrong aspect ratio for Netflix.

I just checked mine and there's no update. What's your software version? Mine's 4.3

slapppy
Aug 22, 2011, 12:23 AM
I just checked mine and there's no update. What's your software version? Mine's 4.3

Oh crap. I forgot I replaced the previos ATV that locked up. Sorry.

GregBe
Aug 22, 2011, 10:20 AM
I just bought one on Friday and it is doing the same thing. I am also noticing the picture quality on Netflix isn't as good as on my Roku XD (previous generation, not the Roku2).

Mr. McMac
Aug 22, 2011, 10:32 AM
I just bought one on Friday and it is doing the same thing. I am also noticing the picture quality on Netflix isn't as good as on my Roku XD (previous generation, not the Roku2).

I find the picture quality anywhere from fair to very good depending on movie I'm watching. My biggest complaint, besides the obvious firmware glitch, is choppy camera panning. Anyone else notice when a camera pans in a scene, it's a bit choppy?

I'm connected via Verizon Fios 25/25 service using ethernet..

Che Castro
Aug 24, 2011, 03:00 PM
Same problem

With the movie usual suspects

It goes from full widescreen to short box

Che Castro
Aug 24, 2011, 03:34 PM
I found a fix

At first everything was running slow

Movie pictures did not load fast

And Netflix had the widescreen problem

After a reboot via nitotv all is well

You can reboot by unplugging the apple tv

somniferous
Aug 27, 2011, 12:20 AM
Same problem here. Doesn't seem to happen with slightly old movies, just rewatched the new Star Trek last night with no problems. Sometimes going back to the menu and logging back into netflix will fix it, as will putting the ATV to sleep/rebooting. Will always come back though.

Philinator
Aug 30, 2011, 09:19 AM
I'm also having this issue, ATV2, updated. Started same time-frame (couple of weeks ago), really seems to be related to the latest update. Happens on several programs, but so far seems to be most prominent in Starz Play movies. But it happened on Secretariat, which streams in SD Widescreen, and it also happened on Giant, which streams HD widescreen. But TV shows like Mad Men play with no errors.

When it happens, I switch over to my BluRay to stream the movie and it works fine, so for me it really is limited to ATV and Netflix. Something's not talking nice.