If you have a question or comment about a specific issue of moderation, such as a thread closing, the appropriate channel is to use the
Contact Us link found at the bottom of every page.
Moderators are not everywhere, all of the time and cannot see every duplicate thread, trolling thread, or so-called useless threads. They rely on post reports by other users and each report is reviewed. If a Moderator sees a thread without a report and feels it warrants, closing, deleting or wastelanding, they can certainly take that action. As a result, threads are not always seen or dealt with according to every user's wishes or criteria.
It is helpful when the community participates by calling attention to such threads for action. Some threads may begin as duplicate issues and take a life on their own which makes merging or deleting more debatable, and not such a cut and dry issue. Threads caught in the earlier stages are much more likely to be closed or merged.
High traffic times before a product release always create high volumes of new users, duplicate threads and more of a desire for a user's individual voice to be heard and not be buried in a thread with hundreds of responses already. There is a delicate balance to maintain between keeping the Forums uncluttered and allowing freedom of expression. Not everyone will be happy with the results. Some will want all threads left alone. Others will want more threads closed. The Moderator Team tries to strike a balance that encourages participation but does not overwhelm the Forums.
Your feedback is appreciated and welcomed and will be no doubt taken into consideration.
