View Full Version : Secondary Family Pack email addresses disappear

Oct 12, 2011, 05:08 PM
I updated to iCloud today from our Family Pack MobileMe account. Going through the steps it told me I had to disassociate the other addresses on the account and they would be available to the others to use. NOT TRUE! Now BOTH of my wife's email addresses are lost in the ether. I cannot access them. I get error messages when trying to get email. The main account works fine as the iTunes login. What do I do? The wife will be none too happy if the emails she's had for the last 7 years are gone permanently.

Oct 12, 2011, 06:25 PM
As an update - her main email still works as her iTunes login, but does not function as her email anymore. Tried sending her an email, but the smtp server rejects the address. This is bad.

Oct 12, 2011, 06:31 PM
I believe the message said that if you "NEED" to do any account maintenance (as the master account) you need to do it before you move to iCloud because you would no longer have access to MobileMe to manage the family accounts. I.E. Delete or add new ones. It went on to say that if you do nothing then the other accounts can switch at the convenience. I recommend you call customer support.