Help!!! Just updated my new 4S and Camera Roll says its LOCKED!!!

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cheapa55

macrumors 6502a

Original poster

• Oct 15, 2011

• #1

I just restored my wife's new phone with the old backup file and it now shows this picture when I try to enter the camera roll. Please help!!! Thanks in advance.

 

mickbab

macrumors 65816

• Oct 15, 2011

• #2

Are you trying to get to Camera Roll from the lock screen? If so then this is the way it should work. Go back to the lock screen and properly unlock the phone, then access Camera Roll from your home screen and it should work.

 

steveza

macrumors 68000

• Oct 15, 2011

• #3

I'm guessing that you didn't access the camera from the lock screen?

 

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cheapa55

macrumors 6502a

Original poster

• Oct 15, 2011

• #4

Correct. I didn't access from the lock screen. I just unlock the phone like normal and then try to access the camera roll and I get this.

 

cambookpro

macrumors 604

• Oct 15, 2011

• #5

cheapa55 said:

Correct. I didn't access from the lock screen. I just unlock the phone like normal and then try to access the camera roll and I get this.

Click to expand...

Reboot?
If not, backup, restore and then restore from backup.

 

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cheapa55

macrumors 6502a

Original poster

• Oct 15, 2011

• #6

Thanks, yes, I'm going to have my wife restore the phone. I tried rebooting but got the same thing.

 

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AML225

macrumors regular

• Oct 15, 2011

• #7

cheapa55 said:

Thanks, yes, I'm going to have my wife restore the phone. I tried rebooting but got the same thing.

Click to expand...

Shot in the dark but try turning on passcode lock, doing a hard reset, turn off passcode lock, do another hard reset for good measure... Again I might be grasping at straws...

 

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spencers

macrumors 68020

• Oct 15, 2011

• #8

It may seem silly, but did you try accessing the multitasking bar, and close out the Photos and Camera apps?

 

KentuckyHouse

macrumors 68030

• Oct 15, 2011

• #9

Are you sure when you restored from backup that it actually backed up pictures to the phone? I know when I first picked up my 4S yesterday and the camera roll was empty, this is the exact same screen I got. I think it's there to indicate there aren't any pictures present.

 

steveza

macrumors 68000

• Oct 15, 2011

• #10

KentuckyHouse said:

Are you sure when you restored from backup that it actually backed up pictures to the phone? I know when I first picked up my 4S yesterday and the camera roll was empty, this is the exact same screen I got. I think it's there to indicate there aren't any pictures present.

Click to expand...

It's a bit of a rubbish error message if that is the cause. Another restore might fix the missing photos if though.

 

big samm

macrumors 68000

• Oct 15, 2011

• #11

Just set it up as a new phone !! Backups of previous versions always tend to give problems... Ex going from ios 4 to iOS 5 and use ios 4 backups to restore on iOS 5 not good my friend!