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L0giX
Oct 22, 2011, 04:22 PM
Hello all
Since getting my new iphone 4s I have noticed that most (but not all) pictures i transfer over to my computer wont let me rotate/ crop / edit them and save?
haven't had this problem on my ipad1, 2 iphone 3gs, or 4 .. just since i got the 4s it started..
the error I get after trying to rotate or edit in any way then save is "photo can't be saved because there is a problem with the photo's file properties"

Strange that its just some of the pictures and not all?

any ideas? is this a ios5 or iphone 4s problem??



maleko86
Oct 22, 2011, 06:30 PM
I am having the same problem! But have found almost nothing online about it! Please, why is it doing THIS!!!!

SandboxGeneral
Oct 22, 2011, 06:32 PM
Wirelessly posted (iPhone 4S: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

Are you trying to edit them in the Photo Stream? If so you can't do it there. You should right-click them and import them to iPhoto then you can edit them.

drgroove101
Oct 22, 2011, 10:39 PM
I am having the exact same issue! The error is "Windows Photo Viewer can't save the changes to this picture because there's a problem with the picture's file properties". I have photo stream setup on my windows 7 64bit PC, and about 90% of the photos that go into the photo stream directory can not be saved if changes are made to them, such as rotating them. It is extremely annoying as all of the photos are upside down. Copying the photo's out of the photo stream directory into a different directory and trying to edit the copied file yields the same error. I have examined the file properties and have not seen anything unusual. Also bypassing photo stream and copying the photos directly from my iPhone 4S to my computer also gives the same file properties error! I hope some savvy dude figures out a fix or Apple patches this...

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Wirelessly posted (iPhone 4S: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A334 Safari/7534.48.3)

Are you trying to edit them in the Photo Stream? If so you can't do it there. You should right-click them and import them to iPhoto then you can edit them.

You can edit photos that are in the photo stream directory and save the changes (at least on Win 7). Like I said in my previous post though 90% of the photos give this stupid file properties error, the other 10% you can change them as you please no issues.

L0giX
Oct 23, 2011, 07:02 AM
I am having the exact same issue! The error is "Windows Photo Viewer can't save the changes to this picture because there's a problem with the picture's file properties". I have photo stream setup on my windows 7 64bit PC, and about 90% of the photos that go into the photo stream directory can not be saved if changes are made to them, such as rotating them. It is extremely annoying as all of the photos are upside down. Copying the photo's out of the photo stream directory into a different directory and trying to edit the copied file yields the same error. I have examined the file properties and have not seen anything unusual. Also bypassing photo stream and copying the photos directly from my iPhone 4S to my computer also gives the same file properties error! I hope some savvy dude figures out a fix or Apple patches this...

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exactly same as me
strange its not all photos though?

drgroove101
Oct 23, 2011, 10:05 AM
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exactly same as me
strange its not all photos though?

Yes very strange! Also I have not been able to find a correlation between pics you can, and can not edit.

tbruinsma
Oct 24, 2011, 10:03 AM
The metadata that is saved by the 4s is corrupt. The only thing I have been able to do, remove all metadata from the photos. Once that is complete, the photo is editable. An improved camera with damaged data is very frustrating. :mad:

tbruinsma
Oct 24, 2011, 10:14 AM
The metadata that is saved by the 4s is corrupt. The only thing I have been able to do, remove all metadata from the photos. Once that is complete, the photo is editable. An improved camera with damaged data is very frustrating. :mad:

This issues seems to be related to photostream. If photostream is enabled and you take a photo, the resulting image will have corrupt metadata after PS has processed the photo.

Kaiser2012
Oct 24, 2011, 05:11 PM
Ok glad I am not the only one having this problem. What tool did you use to "fix" the photos?

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The metadata that is saved by the 4s is corrupt. The only thing I have been able to do, remove all metadata from the photos. Once that is complete, the photo is editable. An improved camera with damaged data is very frustrating. :mad:

Which tool did you use to do this?

rdoble
Oct 24, 2011, 06:32 PM
I have the same problem ... has anyone resolved it yet?

How do we correct photos already taken? As you indicated not all (but most) are invalid

Many thanks

bcbeatty
Oct 27, 2011, 08:11 AM
I have the same issue not being able to edit.
Whats worse is the even though I edit a photo on the phone (crop/red eye/rotate) the originals are copied to by sync folder.
I have photo stream turned off.

There isn't a way to get the edited photos except to email them to myself, but then its reduced size.
Uploading to flickr sends orig photos

pcdowell
Oct 27, 2011, 12:12 PM
The metadata that is saved by the 4s is corrupt. The only thing I have been able to do, remove all metadata from the photos. Once that is complete, the photo is editable. An improved camera with damaged data is very frustrating. :mad:

How do you remove all metadata?

byulasfjazz
Oct 27, 2011, 05:58 PM
having the same issue!! so annoying! if i right click and edit... i can rotate it, but the thumbnail still stays upside down.. I want to copy my photos into certain folders, but dont want them to be upside down.. annnnnnoyyyyying!

SamanS2000
Oct 28, 2011, 08:42 PM
I have the same problem. Still no real fix. I found one thing that maybe helpful but time consuming.

TIP: If you 1) edit the pictures on the iPhone 4s (just click edit) and Only Rotate them one to any direction. 2) Then transfer them to your PC 3) Problem solved and now you can rotate and edit the picture on your computer.

But it is time consuming doing this for every picture. Second thing I noticed is the picture orienttion is completely off.

1) I you take the a normal Photo with iPhone vertical --> the transfered pictures are no longer in Portrait when transfered to PC (They are rotate 90 deg and look side ways)

2) If you take the picture using the phone in a side way orientation (Landscape) with the volume buttons up --> once transfered to PC they will be in Landscape but Upside Down

and vive versa for the other two positions.

So if you take a picture with your iPhone like a camera with the convinience of the Volume Button then all your pictures are save upside down. (Its like buying a digital camera and having to hold it upside down to get a right side up picture)

Apple needs to fix the orientation and tag problem soon. As if this awful battery life wasn't pissing me off enough already.

PS. I never even turned on Photo Stream so I don't think photo stream being on or not has anything to do with it.

emeadows88
Oct 29, 2011, 07:50 PM
I have the same problem. I have worked around the issue by opening the image in Windows Paint and rotating the image. So far, the only difference I can see in the image is the file size. All of the information in the Details tab in the file Properties seems to be the same as before. I guess I'll keep doing this until a real solution has been found.

PPSH-41
Oct 29, 2011, 09:06 PM
Add a me to this problem/issue.

Apple says take photos with the volume keys at the top (landscape mode) but the photos are then upside down on my computer. I can flip them but that is a pita. Videos too are wrong and you can't flip them in windows media player but VLC media player will flip if you go into the proper settings.

Big PITA and this should be a top priority for Apple.

Sobchak99
Oct 30, 2011, 10:17 PM
Same problem here. iPhone 4s, Windows 7 x64.

I found that if I open the photos in Photoshop, they magically show up with the proper rotation. Then I select File|Save and save the photos and the rotation issue seems to be fixed.

theemptyhead
Oct 31, 2011, 07:25 AM
Today for the first time i took pictures from my new iphone 4s. I was out with my friends and I took more than 50 pics. and after returning my home i tried to watch those pics on my windows vista. but almost all of those pics were needed to be rotated. When i rotate those pic it rotates normally but when i try to watch the next pic the message pop up saying this photo cannot be saved. It is annoying. I googled for the solution i ended up on this page, and the closest solution i found was to use photoshop, but when i tried photoshop it help me save the pictures after rotaion but there was no thumbnail of the pic.
Then i tried using "microsoft office picture manger" and finally i was relieved. you can open your pic with this software and rotate and go for next pic. The only problem is it will not auto-save your rotated pic. You'll have to click on the save button after rotating your pic. Or you can rotate all the pic of your album and at last close the program then a message will pop up saying there's unsaved pictures. Then click on save. This way you can save all the pic with one click.
Hope it helps you all.

Tonecrafter
Nov 1, 2011, 01:53 PM
You can add me to this list. I was just about to phone Verizon and tell them to send me a new iPhone. I've only had this one for two days and noticed the picture issue. I really hope this gets worked out.

pixelchild
Nov 1, 2011, 02:37 PM
uh... WTF? this started happening to me too. i'm glad i'm not the only person.

iphone 4s.
windows 7 x64.

pixelchild
Nov 1, 2011, 03:55 PM
update: i just spoke with apple about this. they said there are no known issues regarding this.

can everyone at least fill this out so we make it a known issue?

http://www.apple.com/feedback/iphone.html

Tonecrafter
Nov 1, 2011, 05:20 PM
update: i just spoke with apple about this. they said there are no known issues regarding this.

can everyone at least fill this out so we make it a known issue?

http://www.apple.com/feedback/iphone.html

I submitted the info as well.

PPFee
Nov 2, 2011, 12:22 AM
I submitted the info as well.

This appears to be just a windows issue right? By that I'm not saying its windows fault I'm just saying i haven't seen anyone with this issue in os x or am i wrong about that? For me at least its working fine with all my macs, and window 7 x64 through boot camp at least.

CBR900RR
Nov 2, 2011, 12:54 AM
I had the same problem since the lanuch days on my ip4s, my work around is using the JPEG Lossless Rotator (http://annystudio.com/software/jpeglosslessrotator/#jpegr-download), it is build into the right click context menu.

http://annystudio.com/software/jpeglosslessrotator/shell2.gif

pixelchild
Nov 3, 2011, 01:44 PM
I had the same problem since the lanuch days on my ip4s, my work around is using the JPEG Lossless Rotator (http://annystudio.com/software/jpeglosslessrotator/#jpegr-download), it is build into the right click context menu.

Image (http://annystudio.com/software/jpeglosslessrotator/shell2.gif)

thanks. this does work as a fix. it's sad that it even needs a 3rd party.

com'on apple! hope to see it in the next update!

TheHiGuy
Nov 5, 2011, 03:52 PM
http://support.microsoft.com/kb/951173/en-us

The resolution isn't going to come from Apple. On your Windows computer, any Apple product will read the metadata correctly and orient the pics properly (Quicktime, RealPlayer).

This fixed picture rotations, not my video rotations. Those should be just taken in landscape mode always.

I am also now able to edit the pictures in Windows Live and not have the error.

Tonecrafter
Nov 7, 2011, 05:44 PM
Anymore solutions for this issue? I'm running Vista and still get the issue.

y4ku8u23
Nov 9, 2011, 12:56 PM
Hey people i had the same problem and found the solution if you open the picture in paint and then click rotate image and then save it should save and rotate it, btw im using windows 7 and the version of paint that comes with it.

Hope it helps thanks

samual123
Nov 9, 2011, 01:51 PM
Are you trying to edit their photos streams? If so, you can not have done so. You should right-click them, import them into iPhoto, then you can edit them.I had the same problem, because I ip4s lanuch day, my workaround is to use lossless JPEG rotation device, which is built into right click context menu.

pixelchild
Nov 9, 2011, 04:21 PM
wonder if this will get resolved in an update. i'm also using lossless rotator integrated into the shell for now.

hgmvelador
Nov 16, 2011, 07:45 PM
The method that was described a couple of posts above worked for me..."open the picture in paint and then click rotate image and then save it should save and rotate it."

CBR900RR
Nov 18, 2011, 01:36 AM
Actualy, if you open the photo in any photo program, ms office picture manager, paint, picasa etc...., you can rotate it and save.

I like the ease of just open the folder in thumbnail view, highlight the photo in batch, right click and rotate.

Both method works fine, except one is easy than the other.

rlondiscio
Nov 20, 2011, 01:28 PM
I am having the same problem.I have found a work-around, but it isn't as quick as I'd like. right-click on the image...open with...paint...image...flip/rotate...click on rotate 90...close and save.

jmoo2
Nov 25, 2011, 07:24 PM
I'm having the exact same problem. Like others using Paint to rotate the image worked.

Hope there is a fix for this soon.

James

eddwithers
Jan 25, 2012, 06:17 AM
Opened problem file with GIMP and it says 'According to the EXIF data, this image is rotated' It will then give you the option to rotate it back and save it.

harleygrandma
Jun 15, 2012, 06:03 PM
Ok here goes to all iphone 4s users i am about to tell how to fix your upload picture problems so you can work with photos, flip, etc. First of you will notice this does not happen to all pics upload.
The problem is this apple knows about it and so does mircrosoft that deals with windows live photo program, but they willnot amit it and are working on a solution. I had three days of grief and phone calls and monies spend to get this temporary solution until apple fixes,even talked with a apple senior advisor, ha. Ok after uploading photos, will have to click on pic, right click, see if can rotate if not, r click send to paint and hit top save icon corner left looks like a disc, close out, can now work with pic. I had 153 pic to do, the ones that i could not flip were head shots, strange but maybe something to this, but anyway this will help all of you on a temporary basis until the big boys fix the problem. This problems is with windows program not sure if apple has the same. But only the 4s. Hope this helps all and cuts down on all your grief.

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Be sure when taking videos new users to use camera horizontal no fliping after upload

sjakiez
Jul 4, 2012, 09:00 AM
Opening in Paint is too much work if you have many pics. This tool does the trick perfectly, and fast: http://www.steelbytes.com/?mid=30&cmd=download&pid=15&lang=eng

For video's though I still have the same problem. Would be nice if there was such a toll for that too

luckydogtoo
Jan 2, 2013, 12:30 AM
iphone5 still has the same problem, Apple you ought to be embarrassed.

Stallance
Sep 20, 2013, 04:20 AM
Yes, it's another delightful quirk of the 4S

I've noticed that the location data on my images is corrupted somewhere between my 4S and Photostream.

The data is correct on the original images - and on most of those transferred to Photostream. However on a number of images I've taken recently, the location on Photostream has been out by around 40 miles!

This doesn't happen on my iPad 4 images, or on my old iPhone 3GS.