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arkmannj
Nov 17, 2011, 08:38 AM
Hopefully this will help some one out there like me who purchased Harry Potter 7 pt 2 and was a bit disappointed that WB had decided to go through some service called UltraViolet (through Flixster) rather than providing a iTunes compatible digital copy, you get stuck with their proprietary player, etc.. etc...

However if you contact their support, they will send you an iTunes code to download the movie through iTunes. Here's what I did:


I submitted a support ticket through: http://support.ultraviolet.flixster.com/ics/support/ticketNew.asp


Filled in Name/Email
Put in a Summary (something to hte effect of the movies not working on iOS devices and needingthem in iTunes)
Put in the Comment/Question that I need the movies in iTunes and that is why I buy didgital copies so that I can watch them on my iOS devices, otherwise I wouldn't buy them... etc...
You may also want to save yourself some back and forth in emails and give them your origional redemption code that came in the DVD/BR sleeve.
Filled in Issue Type as "Playback"
Device as iPhone/iPad (don't remember which I put)
Title as "Harry Potter 7 - Part 2"
Rate your Flixster UV Experience: I put "Poor"
Clicked the Finish Button.


With a couple emails back and forth for the redemption code, etc. (they were polite and understanding I must say) they sent me an iTunes redemption code that has downloaded the following files:


Harry Potter and the Deathly Hallows - Part 2 / David Yates [1.77 GB]
Harry Potter and the Deathly Hallows - Part 2 - iTunes Extras / David Yates [About 0.55 GB]



All in all it was about 30 minutes from the time I submitted the ticket, to when I was starting to downloading the movie in iTunes.

It's dumb that you have to go through this, but at least Flixster was pleasent about it I suppose.



CylonGlitch
Nov 17, 2011, 08:46 AM
I just threw the blu-ray disc into the computer and ended up with a DVD quality and a 720p quality version of the movie. Yeah, it took a few hours, but at least I got it and it's not tied to my account. I've given up on the digital download codes; quality typically isn't the best and they make you jump through too many hoops. Just rip it and be done with it.

arkmannj
Nov 17, 2011, 08:54 AM
I just threw the blu-ray disc into the computer and ended up with a DVD quality and a 720p quality version of the movie. Yeah, it took a few hours, but at least I got it and it's not tied to my account. I've given up on the digital download codes; quality typically isn't the best and they make you jump through too many hoops. Just rip it and be done with it.

While I can appreciate what you are saying, and I can appreciate that it is a valid option for many people. There are people who for one reason or another (Lack of a BR drive on their Mac, some people mare personally have a moral delemma with the idea of ripping becasue they have been told it equates to stealing, may not want to go through the hassle of time/effort, may not know how to rip, etc...) may not want or be able to rip the movie. I have posted the instructions to help those people.

Cuthbert
Nov 17, 2011, 10:34 AM
You just saved me a ton of trouble! Many thanks!

arkmannj
Nov 17, 2011, 12:16 PM
You just saved me a ton of trouble! Many thanks!

Glad to help :) I hope enough people complain, and submit tickets that WB learns they need to at least give people a choice for what kind of digital download works best for them. I'm sure the UltraViolet/Flixster thing works great for some people, but for many others we want it through iTunes, and I'm sure there's even other people that would prefer a Windows Media File. Hollywood doesn't seem to understand that when they heavily restrict their offerings that's when people start copying movies because they (as legal buyers of the movies) get sick of the hassel they get when they are buying the movies. It becomes more appealing for even honest people to pirate movies because they don't have to deal with the hassel and insanity that Hollywood wants to try and impose.

Sorry, that was a bit of a rant huh ? lol

slothrob
Nov 18, 2011, 02:24 PM
I have posted the instructions to help those people.
Thanks, I wasn't aware they would so this. Very helpful information. Too bad they make it such a hassle.

Jefferyd32
Nov 18, 2011, 03:04 PM
I'll do this just to discourge them from using Flixster in the future. I already ripped the dvd, but I'd much rather just have an itunes digital copy and be done with it. I am just glad most Blu-rays are now coming with DVD's as I don't have a BR dirive on my Mac and that at least lets me rip everything.

mlokrongly11
Nov 23, 2011, 02:09 AM
However if you contact their support, they will send you an iTunes code to download the movie through iTunes. Here's what I did:

I made an account on this forum for one specific reason. I cannot thank you enough for posting this thread! I was so disappointed when I paid extra for the Blu-Ray copy of HP 7 Pt 2 when I don't even have a Blu-Ray player and the digital copy didn't even work! It was so much hassle just to get the stupid thing to play on my computer and to even watch it on my iPod Touch was a whole other story. I was getting fed up with the whole "Ultraviolet" thing when I found your thread. You gave precise directions and they were very easy to follow. After about 30 minutes of email exchange, I too was downloading my digital copy to iTunes. This whole "Ultraviolet" thing is stupid in my opinion, but as long as I can have my digital copy, I couldn't care less. Thanks again for your wonderful guidance!

Madeline

spacepower7
Nov 24, 2011, 01:29 AM
So is ultraviolet a fail? I mean, besides the stupid name and requiring to sign up to another services it sounds inadequate. Most people I know have iTunes but rent from Netflix, and probably won't make it to the next steps of Hulu Plus, then Amazon Prime, then YouTube paid, then ultraWhat?...

So I should sign up for how many services that all together equal a cable monthly bill? Not


Does Hulu Plus still have commercials? I don't know bc I can get the only shows I care about for free with commercials thru the other apps.

JayMysterio
Dec 1, 2011, 04:12 PM
Thanks.

Ultraviolet is a big fail. Making me sign up for two accounts to play a movie I purchased, but can only play for 3 years? Yeah, that's a great idea. It's dumb crap like this that encourages going iTunes only, Netflix only, or worse torrenting.

When will the big companies learn not to punish their paying customers, it just makes even more ill will?

anna catchinger
Dec 1, 2011, 11:33 PM
With a couple emails back and forth for the redemption code, etc. (they were polite and understanding I must say) they sent me an iTunes redemption code that has downloaded the following files:


Harry Potter and the Deathly Hallows - Part 2 / David Yates [1.77 GB]
Harry Potter and the Deathly Hallows - Part 2 - iTunes Extras / David Yates [About 0.55 GB]



All in all it was about 30 minutes from the time I submitted the ticket, to when I was starting to downloading the movie in iTunes.

It's dumb that you have to go through this, but at least Flixster was pleasent about it I suppose.

can you tell me where the itunes extra is located? i can't seem to find it after i redeemed the movie on itunes. :( please answer back soon! ><;

class77
Dec 2, 2011, 03:05 AM
Thanks so much for the instructions on how to get Potter movies on iTunes. I'm getting both Deadly Hallows #1 and #2 for Christmas. Now I'll be able to watch it on the iPad

redboxcar
Dec 4, 2011, 12:43 AM
Just submitted these for Crazy Stupid Love and Horrible Bosses... I'll update you all on if I am successful! Thanks so much! =)

blackjackmark
Dec 4, 2011, 03:42 PM
Thanks so much! Worked like a charm...probably 20 minutes from first email to successful iTunes code! Thanks OP for the insights!

EvanOllie
Dec 10, 2011, 10:00 PM
Thank you so much for posting this! I was so disappointed when the digital copy would not work with my devices. They sent me an iTunes code for HP7 Part2 and are mailing me a disc with a digital copy of green lantern that will work with iTunes. You are currently my hero! :)

arkmannj
Dec 11, 2011, 12:30 PM
can you tell me where the itunes extra is located? i can't seem to find it after i redeemed the movie on itunes. :( please answer back soon! ><;

Hi Anne,

My Apologies for the delayed response I've been away for a little while.

I hope you will still find this information helpful


The Extras show up with the movie, (Not as a separate item)
See the below examples:

A Movie without iTunes Extras (HP7.1 in this example):
http://dl.dropbox.com/u/4335596/MarRumors/HP_NoExtras.jog

A Movie WITH iTunes Extras (HP7.2 in this example):
http://dl.dropbox.com/u/4335596/MarRumors/HP_Extras.jpg
Just click on the little booklet looking thing (I highlighted it in the picture)

Hope that helps, let me know if there's any other help I can provide.

arkmannj
Dec 11, 2011, 12:42 PM
Thanks so much for the instructions on how to get Potter movies on iTunes. I'm getting both Deadly Hallows #1 and #2 for Christmas. Now I'll be able to watch it on the iPad
Glad to help :) !

Just submitted these for Crazy Stupid Love and Horrible Bosses... I'll update you all on if I am successful! Thanks so much! =)
Just curious, where you able to get the iTunes versions for those movies? (I hope so!)

Thanks so much! Worked like a charm...probably 20 minutes from first email to successful iTunes code! Thanks OP for the insights!
You're very welcome!

Thank you so much for posting this! I was so disappointed when the digital copy would not work with my devices. They sent me an iTunes code for HP7 Part2 and are mailing me a disc with a digital copy of green lantern that will work with iTunes. You are currently my hero! :)
:D That's awesome that they're helping you out with the other movie(s) too! glad it worked! I'm not sure I'm deserving of hero worship but maybe just this once I'll accept it LOL !


So is ultraviolet a fail? I mean, besides the stupid name and requiring to sign up to another services it sounds inadequate. Most people I know have iTunes but rent from Netflix, and probably won't make it to the next steps of Hulu Plus, then Amazon Prime, then YouTube paid, then ultraWhat?...

So I should sign up for how many services that all together equal a cable monthly bill? Not


Does Hulu Plus still have commercials? I don't know bc I can get the only shows I care about for free with commercials thru the other apps.
Personally I consider Ultraviolet an Ultra-Fail, it does nothing to serve the customers, and really is quite a pain.

Yes Hulu Plus still has commercials, that's the one reason we cancelled our subscription, I didn't like the idea of paying to watch the shows with money, then again paying for it by watching advertisements, my personal opinion is they should pick one model or the other (an advertising based model, or a subscription based model) not try and make me pay for it twice (My time, mindshare and extra bandwidth used for the advertisements are forms of payment)

I made an account on this forum for one specific reason. I cannot thank you enough for posting this thread! I was so disappointed when I paid extra for the Blu-Ray copy of HP 7 Pt 2 when I don't even have a Blu-Ray player and the digital copy didn't even work! It was so much hassle just to get the stupid thing to play on my computer and to even watch it on my iPod Touch was a whole other story. I was getting fed up with the whole "Ultraviolet" thing when I found your thread. You gave precise directions and they were very easy to follow. After about 30 minutes of email exchange, I too was downloading my digital copy to iTunes. This whole "Ultraviolet" thing is stupid in my opinion, but as long as I can have my digital copy, I couldn't care less. Thanks again for your wonderful guidance!

Madeline

Thanks, that means a lot that it was helpful enough for you to create an account just to say thanks ! :) and I'm very happy to have been of assistance. If you have the time you should poke around MacRumors a bit, there are a lot of really great people with helpful information on all kinds of topics.

MrTregs
Dec 26, 2011, 07:09 PM
Just put the Flixter Free App on your phone and either download to keep or watch via internet.

arkmannj
Dec 26, 2011, 08:04 PM
Just put the Flixter Free App on your phone and either download to keep or watch via internet.

Your opinion, and you're welcome to it. But I think most people want to manage their media how they want to manage it, through their regular media management program (be it iTunes, or Windows Media player or whatever) not through an extra application and not just how the studios want to try and force it on us. for me the purpose of a digital copy is not to be tied to an internet connection, but to be able to watch it where I want when I want without using up extra bandwidth, without pauses and glitches, and without needing to be sure there's a bandwidth connection available. And to have it with all my other movies (in my case iTunes) anything else is less than adequate.

just curious, why did you sign up for an account today and why is this your only post? I highly doubt it is because you are a Mac fan....

kaielement
Dec 28, 2011, 08:08 PM
The thing I hate is I used to buy the Blu-rays with the digital copy to watch on my iPod classic 160gb now I am not given a choice. I was given an option to download a copy and thought that I would be able to import that to my ipod but no such luck. I can only watch the movie in the flixter app on my computer. And as we know this ipod has no wifi, and to make matters worse I don't really want use my iphone to watch it because I have a caped data plan and I don't want to drain my battery and not be able to text or make a phone call. Plus I am at times with out single ie: flying or at my mom's house where no cell phone gets single.This whole thing is bull. I travel and would love to be able to watch my movies that I paid for legally. YES LEGALLY!!! But thanks for the suggestion, I will try that. When will they get a clue and give us a choice. Those who want to stream should be allowed to and for people like me should be able to download a file that can play on my device. :( :(

spacepower7
Dec 29, 2011, 12:44 AM
This all reminds me of a recent article on theverge website about Samsung dissing customers on android updates and they are now reconsidering.

The thing is that most electronics companies and in this situation Movie studios never delt with customers, bestbuy and al always did. The movie studios don't know a thing about customer support or after purchase servicing. This is all new to them. I can't excuse them but they seem to be doing ok for people in this thread but the average consumer won't know how to deal with them.

It's an example of them entering a business that they have no experience in, and would be better off letting Apple or someone else operate. Microsoft Plays for Sure (not really) come to mind.

Pirates will pirate, DRM will always be cracked, people who don't want to pay will get the movies for free, so why make things a pain in the ass for people willing to pay. The studios are making things difficult for their only customers, the people not willing to pay are not customers or even potential customers until prices are lowered, but that's from economics 101.

joeklrc
Feb 22, 2012, 03:37 PM
i just submitted my email and hopefully they will cooperate! thank you so much for your help!:)

jtgreen86
Feb 27, 2012, 06:57 PM
First, Thank you for posting this for everyone.

Secondly, I just did this for both Harry Potter 7: Part 2 and Crazy, Stupid, Love. I did it as one ticket and attached an image with both codes to it. I got 2 emails back within 5 minutes. The first was a digital copy code for HP7p2 for iTunes. The second email was a request for my physical address. They are going to mail me a digital copy disc that contains an "iTunes compatible file" for Crazy, Stupid, Love.

The requests work great, and I don't really mind having to wait a couple of weeks to get the digital copy of CSL

Thanks again!

propita
Mar 11, 2012, 01:45 PM
Downloading now!

Fortunately, we don’t have many flixster movies, just this and Green Lantern. Well, that’s my brother-in-law’s, but he doesn’t do computers so he needed our help. Once he gives us the reference code, we can get him a downloaded copy.

iParis
Mar 11, 2012, 02:03 PM
Thank you so much! The way Ultravoilet works is really stupid, especially since it's pretty much two companies working together and the whole thing could be a lot better if they just gave you an iTunes redemption code from start.

EDIT: In the email should we state we want an iTunes redemption code?

EDIT 2: The first email I sent them was about Harry Potter and the Deathly Hallows: Part 2. The second was about season 8 of One Tree Hill, a TV show. I wonder if they'll actually send me an iTunes code for the whole season. Haha.

babens
Mar 11, 2012, 02:24 PM
I don't know if this change has occurred for all new UltraViolet releases or not, but the UV copy with the new release of Footloose is iTunes compatible right from the get go, no messing around with having to open service tickets and deal with back and forth emails.

melanied
Apr 2, 2012, 07:52 AM
I emailed flixster for an iTunes code for Happy Feet 2 and received the response "Unfortunately, iTunes is not available for this particular offer, but we want to make sure you know that you can stream and download your UltraViolet™ movies and TV shows to compatible Apple devices including iPhone, iPad, and iPod Touch. Although UltraViolet™ titles will not show up in iTunes, you can build a collection in Flixster of all your UltraViolet™ movies and TV shows. Additionally, you can stream and download your UltraViolet™ titles to your PC or Mac, as well as compatible Android mobile devices." :mad:

dmcwally
Apr 2, 2012, 04:45 PM
Once I found out it wasn't iTunes compatible I knew things were only downhill from there. I redeemed 2 movies horrible bosses and hang over 2. I have 2 more movies to redeem but can't remember my password. So after trying to log in it locked my account. I've since then sent them 5 emails to their customer service and it's been over 3 weeks I check my mail and bulk mail folder daily so I haven't missed there email. But they've only emailed me back once since then with a ticket number.

mkjj
Apr 5, 2012, 07:24 AM
I emailed flixster for an iTunes code for Happy Feet 2 and received the response "Unfortunately, iTunes is not available for this particular offer, but we want to make sure you know that you can stream and download your UltraViolet™ movies and TV shows to compatible Apple devices including iPhone, iPad, and iPod Touch. Although UltraViolet™ titles will not show up in iTunes, you can build a collection in Flixster of all your UltraViolet™ movies and TV shows. Additionally, you can stream and download your UltraViolet™ titles to your PC or Mac, as well as compatible Android mobile devices." :mad:

Exactly what I got back from them, ended up ripping the DVD instead.
First and last time...:mad:

KSpider
May 5, 2012, 10:37 AM
Dang, I had redeemed a couple UV codes for itunes easily before purchasing Happy Feet Two... It is too bad it doesnt convert for all the codes/movies.

stargirld
Jun 1, 2012, 02:50 PM
Thank you so, so much! I contacted them as you suggested. Within 15 minutes, I had a reply exactly like yours with the necessary iTunes code. Hooray! :apple:

brentsg
Jun 1, 2012, 07:17 PM
I've had some pretty bad luck trying to get any iTunes codes for Ultraviolet junk.

Sony Pictures in particular demonstrated what a terrible customer un-friendly company they are via e-mail response. Heck, they even refused to help me with an iTunes code that expired a bit before I tried to redeem it.

GarrettL1979
Jun 2, 2012, 08:09 AM
I've had some pretty bad luck trying to get any iTunes codes for Ultraviolet junk.

Sony Pictures in particular demonstrated what a terrible customer un-friendly company they are via e-mail response. Heck, they even refused to help me with an iTunes code that expired a bit before I tried to redeem it.

Sony treated me very poorly as well. I ordered a new blu-ray from amazon that unfortunately came with an expired code. They refused to help me too.

arkmannj
Jun 2, 2012, 08:55 AM
I've had some pretty bad luck trying to get any iTunes codes for Ultraviolet junk.

Sony Pictures in particular demonstrated what a terrible customer un-friendly company they are via e-mail response. Heck, they even refused to help me with an iTunes code that expired a bit before I tried to redeem it.

Sony treated me very poorly as well. I ordered a new blu-ray from amazon that unfortunately came with an expired code. They refused to help me too.

I don't condone Piracy, but when I hear stories like this I always think to my self, that I can understand why people download media illegally. Especially if you've paid for it and the studios are being sticks in the mud.

crzdcolombian
Jun 12, 2012, 09:18 AM
I want to rebuy Batman Begins and Spiderman 1-3 so I can get get the digital copies of them. They are all ultraviolet copies if I do the convert will they show up in the cloud?

WStory
Jul 1, 2012, 03:57 PM
I emailed Flixster this morning and received a response about three hours later. I was just having trouble with the website not allowing me to redeem codes. They are sending me the code for HP7P2 and a digital copy disc for Hangover 2 and Green Lantern that are supposedly iTunes compatible. They didn't, however, resolve my problem with the website and told me the other two titles are UltraViolet only and went through the whole spill that was on a previous post in this forum. I'm happy to get codes for 3 of 5 movies but the underlying problem still exists and not having the other two digital copies is unacceptable. I have requested codes again so we'll see how it goes. I definitely DO NOT like the whole UltraViolet thing.

cjt3007
Sep 9, 2012, 06:14 PM
If you have a new Apple TV, a simple workaround is to use AirPlay Mirroring, then you can stream or download via the flixster app.

donrsd
Sep 10, 2012, 08:31 AM
I use my Apple TV to play my iTunes digital copies.
I also use my PS3 to stream via VUDU all of my UV copies.

I wish Apple TV would incorporate VUDU into the menu so I wouldnt have to use 2 different devices.

Googlyhead
Oct 6, 2012, 08:15 PM
Load of absolute junk this uv thing is!
Unfortunately, I doubt there's any chance we can send the code back to them for a partial refund!

DP812
Oct 7, 2012, 06:09 PM
I don't condone Piracy, but when I hear stories like this I always think to my self, that I can understand why people download media illegally. Especially if you've paid for it and the studios are being sticks in the mud.

This is my feeling on it, too. When the studios make their content more frustrating to deal with and access with all this DRM and exclusivity nonsense, it only makes piracy seem like a more attractive option.

The easier you make things on your customers, the more willing they are to buy your product. It's that simple, yet the media companies don't get it. They're so paranoid that all their customers are thieves.

darcyjames
Nov 10, 2012, 11:57 PM
There is, in my opinion, no way to use UV in any way that is close to the convenience of my iTunes digital copies in the cloud (1080P). Really? I'm not going to go back to watching movies on my freaking laptop...and don't suggest airplay, it is not the same...

The TV & movie studios are their own worst enemies...I just ran into a string of blurays that came with UV digital copies, so I didn't buy them. Suck that. The record companies learned a hard lesson and they still resisted Jobs in the beginning; they are so lucky iTunes almost singlehandedly saved the revenue stream for that industry.

ZmyDust
Jan 5, 2013, 02:05 PM
I just bought a DVD copy of "The Dark Knight Rises" and was happy that it included a digital copy, now I read about this crap. Does anybody know if the email from the OP still results in a redemption code for a digital copy through iTunes?

lunaoso
Jan 5, 2013, 02:52 PM
I just bought a DVD copy of "The Dark Knight Rises" and was happy that it included a digital copy, now I read about this crap. Does anybody know if the email from the OP still results in a redemption code for a digital copy through iTunes?

I'm pretty sure it does. Might as well try it and see what happens.

ZmyDust
Jan 5, 2013, 10:25 PM
Even if I did want to use the free flixster service, I can't watch it on my jailbroken Iphone. Gives an error and says to restore to use the service. Lame.

Yoohoo1231
Jan 7, 2013, 11:36 PM
I just bought a DVD copy of "The Dark Knight Rises" and was happy that it included a digital copy, now I read about this crap. Does anybody know if the email from the OP still results in a redemption code for a digital copy through iTunes?

For what it's worth, I tried maybe a week ago or so and I still haven't heard back from my original request.

silver8ack
Jan 8, 2013, 06:21 AM
Ultraviolet is the worst idea to date for digital distribution. The only success it has had is creating more pirates.

Also the whole digital download is pure crap. I just got a blu-ray drive ($55). Best money I ever spent. It amazing how many digital downloads aren't even HD. I have about 20 digital downloads, one of them is HD. Wtf are these movie companies thinking.

mrholder
Jan 8, 2013, 04:29 PM
I don't have an ATV yet, but got a blu ray player with vudu. I have a small collection of ultraviolet copies through vudu. All of the uv files from the blu ray combo packs turned out to be hd. I've rarely downloaded an hd digital copy from itunes from a combo pack. It's a hassle to fool with ultraviolet/flixter/vudu and all of the movie companies you have to sign up with, but once you get them to show up, the quality is amazing for a stream.

cjt3007
Jan 10, 2013, 08:59 AM
Doesn't it kinda of defeat the purpose of buying the bluray and then streaming it from vudu on your bluray player? It will never be the same quality as the disc, and definitely won't have surround sound.

starkmj
Jan 10, 2013, 09:26 AM
Doesn't it kinda of defeat the purpose of buying the bluray and then streaming it from vudu on your bluray player? It will never be the same quality as the disc, and definitely won't have surround sound.

Not true. I've played the VUDU versions and they are in 5.1 dolby digital.

I agree, I hate the whole UV system. I'd rather play them from my apple tv, but at least I have the option to stream from my Blu Ray player, if I need to.

randy98mtu
Jan 17, 2013, 12:06 PM
I just entered a ticket with Sony on Looper. I tried getting the UV copy of Dark Knight Rises and never even got it in my library. This thing is a complete nightmare. I asked Sony to "please please please" stop using Ultraviolet. I explained to them how frustrating it is to need 3 accounts just to try to get the thing on my phone. What a disaster.

I have no interest in having a Flixster app on my phone just so I can download it every time I want to watch it. What a joke.

Edit: Sony told me to pound sand. Ultraviolet copies are included as a "bonus." This will be a consideration in future purchases advertising "Ultraviolet"

wknapp0924
Jan 17, 2013, 02:07 PM
I was just like everyone in here until I bought a Samsung Smart TV with Vudu built in. I linked my flixster and vudu account and could not be happier with it.

I still use my ATV2, but since it is only 720p I usually end up watching all of my content using VUDU and I have a library of 45 movies and only 1 of them came with a standard copy. One time I tried to watch Ted on my appletv and it said I had to wait 38 minutes to watch?!?!? Went to Vudu and it started instantly and I think it sounds better too...

The flixster app for my phone and ipad allow for streaming the movies which makes it way more useful than my cloud itunes movies that I have to download to watch them.

A little note: some digital copies will not say itunes compatible anywhere, but if you goto your itunes and click redeem many of them still redeem in itunes.

----------

I just entered a ticket with Sony on Looper. I tried getting the UV copy of Dark Knight Rises and never even got it in my library. This thing is a complete nightmare. I asked Sony to "please please please" stop using Ultraviolet. I explained to them how frustrating it is to need 3 accounts just to try to get the thing on my phone. What a disaster.

I have no interest in having a Flixster app on my phone just so I can download it every time I want to watch it. What a joke.

Edit: Sony told me to pound sand. Ultraviolet copies are included as a "bonus." This will be a consideration in future purchases advertising "Ultraviolet"

Flixster is not a bad app, you should check it out. Everything is cloud based and you can stream unlike with the default itunes movies. I even got 11 free movies from them just for doing a few simple tasks.

DP812
Jan 17, 2013, 04:36 PM
Ultraviolet copies are included as a "bonus." This will be a consideration in future purchases advertising "Ultraviolet"

And they wonder why they can't stop piracy with boneheaded moves like this that don't make a lick of sense. It's the equivalent of each studio releasing DVDs/Blu-rays, but ones that will ONLY play on a player made by those studios. Trying to lock your customers into an ecosystem they don't want to be locked into is only going to piss them off and encourage them to turn to other methods.

randy98mtu
Jan 17, 2013, 07:38 PM
And they wonder why they can't stop piracy with boneheaded moves like this that don't make a lick of sense. It's the equivalent of each studio releasing DVDs/Blu-rays, but ones that will ONLY play on a player made by those studios. Trying to lock your customers into an ecosystem they don't want to be locked into is only going to piss them off and encourage them to turn to other methods.

My thoughts exactly. They sent a long email explaining all the ways I could play the movie on my iDevices. None of them answered my desire to just have them in iTunes. As someone else said, I don't care to go here for this movie, there for that movie, where was that other movie again? Forget it. They are all in iTunes.

DP812
Jan 18, 2013, 01:03 AM
My biggest hope is for this entire misguided UltraViolet experiment to end up the Betamax of digital movies—nothing more than a historical footnote.

Nightarchaon
Jan 18, 2013, 02:55 AM
with iTunes digital copies i bought the bluray of most films on release day, even ones i would normally have waited months, for bargain binning , no question, now , with ultraviolet, i will probably only buy 2 or three this year, the rest, torrented, then bought when in the bargain bin.

I still have my 1st gen apple TV which i like to load up with films and take to the cabin, no internet, and not a good enough mobile signal for streaming anything.

I like a copy of the file, that plays, without needing to be connected to anything, and that wont expire, or be pulled years from now.

ToddJ
Mar 14, 2013, 02:15 PM
Has anyone found a solution for this other than emailing them? i tried for several movies, but they all said no.

JoeBlow74
Mar 14, 2013, 02:31 PM
Glad to help :) I hope enough people complain, and submit tickets that WB learns they need to at least give people a choice for what kind of digital download works best for them. I'm sure the UltraViolet/Flixster thing works great for some people, but for many others we want it through iTunes, and I'm sure there's even other people that would prefer a Windows Media File. Hollywood doesn't seem to understand that when they heavily restrict their offerings that's when people start copying movies because they (as legal buyers of the movies) get sick of the hassel they get when they are buying the movies. It becomes more appealing for even honest people to pirate movies because they don't have to deal with the hassel and insanity that Hollywood wants to try and impose.

Sorry, that was a bit of a rant huh ? lol



This is a perfect example of voting with your $$$. If enough people complain and avoid buying that digital download crap, the content providers will be forced to comply with what the people want.

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I just entered a ticket with Sony on Looper. I tried getting the UV copy of Dark Knight Rises and never even got it in my library. This thing is a complete nightmare. I asked Sony to "please please please" stop using Ultraviolet. I explained to them how frustrating it is to need 3 accounts just to try to get the thing on my phone. What a disaster.

I have no interest in having a Flixster app on my phone just so I can download it every time I want to watch it. What a joke.

Edit: Sony told me to pound sand. Ultraviolet copies are included as a "bonus." This will be a consideration in future purchases advertising "Ultraviolet"

That is why I put the DVD in my Mac and ripped it. Ultraviolet is total garbage.

brentsg
Mar 16, 2013, 10:18 AM
Has anyone found a solution for this other than emailing them? i tried for several movies, but they all said no.

Yes, buy the most inexpensive version and rip them.

KOZO
Apr 6, 2013, 11:16 AM
Well Ultraviolet is no longer giving out iTunes codes. I suggest avoiding all Ultraviolet purchases as they cannot be transferred to iTunes!!

"Dear Valued Consumer,

Your Ultraviolet titles may be downloaded to your devices via a Flixster or a Cinema Now application. An account will need to be created with Flixster or Cinema Now and linked with your UltraViolet account. You should see your UltraViolet titles in your Flixster or Cinema Now collection. Once you are able to see your UltraViolet titles in your Flixster or Cinema Now collection, you will need to install the Flixster or Cinema Now application onto your device. This application will allow you to download your UltraViolet titles onto your device. You must be connected via WIFI or 3G/4G to download/stream. If you have any questions or concerns while creating your account or streaming and downloading your UltraViolet titles with the application on your device, please contact the below Support Teams at:

Flixster Support
http://support.ultraviolet.flixster.com

Cinema Now Support
1-877-793-7485 (6AM until midnight PT)
http://ressupport.rovicorp.com/support/cinemanow/support.jsp
You can stream and download as long as your device meets these requirements:
Connected (WiFi or 3G) devices (iOS4+, iPod Touch, iPhone 3GS+, iPad 1/2) Connected PC, Windows XP, Windows 7, latest versions of Firefox, IE, Chrome, SafariConnected Mac, OS 10.4+, Intel-based only, latest versions of Firefox, Safari, Chrome

Sony’s Ultraviolet titles include a digital version of the movie to stream or download on to your PC or laptop. The Ultraviolet offer is a bonus for purchasing select Bluray and DVD titles. While this title is available as a separate purchase through iTunes, we currently do not have iTunes codes to distribute as a part of the Ultraviolet offer. Please note the system requirements for information to assist you in viewing your Ultraviolet movie.


Regards,
Michael Pheasant

SPHE Consumer Affairs
800-860-2878"

KOZO
Apr 6, 2013, 11:55 AM
I started a facebook page so we can all show our support!!


"Ban Ultraviolet Purchases"

chillywilly
Dec 4, 2013, 11:21 PM
Using the OP steps, I submitted a ticket to Flickster and got the basic response:

"iTunes codes are not available from us for this particular offer, but we want to make sure you know that you can stream and download your UltraViolet™ movies and TV shows to compatible Apple devices including iPhone, iPad, and iPod Touch."

This was for the Blu-ray for Argo.

The goal is to watch it via Apple TV and on my PS3. While I know there is a VUDU app for the PS3, and there is an AirPlay workaround for Apple TV, this doesn't solve the real issue.

I really don't want to sign up for a Flickster account just for this movie. I don't have any other titles that are UV. Every thing else I get has a digital copy (like Django Unchained, which worked flawlessly)

Guess some titles they do send iTunes codes and others they send physical discs for the digital copy.. and others like Argo, there are not other options other than UV.

Rigby
Dec 5, 2013, 09:13 PM
I prefer iTunes too (because the ecosystem is much more mature), but most of the big studios seem to be moving to UV for digital copies. But I found that you can usually redeem the codes directly at Vudu, even if the leaflets included with the discs will usually try to send you to a site affiliated with the studio (e.g. Flixster belongs to Warner). At least so far I was able to avoid creating any other accounts besides Vudu. Their iPad app works reasonably well and Vudu runs on many other devices like BD players, Roku, the Playstation etc.

Batt
Dec 6, 2013, 07:56 AM
It depends on the studio making the movie. Some will give you an iTunes code, some won't. Don't ask me who's who, because I don't remember now. I've had both responses, and I finally just gave up on UV altogether. Now I only buy Blu-Rays that include an iTunes copy.

alent1234
Dec 6, 2013, 02:35 PM
what's wrong with UV?
i like itunes but UV is nice too. lots of stores always having sales where you can buy cheaper than itunes. the other day i bought 4 movies for $22

chillywilly
Dec 6, 2013, 02:51 PM
what's wrong with UV?
i like itunes but UV is nice too. lots of stores always having sales where you can buy cheaper than itunes. the other day i bought 4 movies for $22

For me, it's yet another app/site/location for movies. I would prefer one place (iTunes) which also allows me to watch via Apple TV (without the AirPlay workaround)

jeff92k7
Dec 6, 2013, 03:00 PM
what's wrong with UV?


One word: Travelling.

If my kids are in the back of the car on a long trip, a UV copy is pointless. If I'm on an airplane, a UV copy is pointless. If I'm at home, I have my blu-ray player to watch the movies in better quality so...a UV copy is pointless.

To me, the whole purpose of a Digital Copy is portability - ESPECIALLY when an internet connection is not available.

With an iTunes copy, I can have it on my laptop, or iPad, or iPhone, or whatever. I can watch it when and where I want without an internet connection. Streaming UV copies are pointless.

I hate UV.

UV is pointless.

(...for me. YMMV).

brentsg
Dec 6, 2013, 03:26 PM
If my kids are in the back of the car on a long trip, a UV copy is pointless. If I'm on an airplane, a UV copy is pointless. If I'm at home, I have my blu-ray player to watch the movies in better quality so...a UV copy is pointless.

To me, the whole purpose of a Digital Copy is portability - ESPECIALLY when an internet connection is not available.

Vudu's iPad app lets you download and watch UV movies offline. It's not really a whole lot different than syncing iTunes movies to your device before a trip.

jeff92k7
Dec 6, 2013, 03:35 PM
Vudu's iPad app lets you download and watch UV movies offline. It's not really a whole lot different than syncing iTunes movies to your device before a trip.

Well, that does sound like they're making improvements, but for me it's too late. I don't want yet another app to deal with and a completely different library to sync with. I've already settled on iTunes stuff and it's nice keeping it all in one place.

I'm glad it works for others, but the whole UV thing left a really bad impression on me when I first tried it. It was a big hassle to even get the movies registered. I had to sign up at three different sites before I could ever get to that first movie. Subsequent attempts haven't been much better.

I wish the studios would give consumers the option on every movie they sell of either iTunes or UV. That way, people with large iTunes libraries can continue to use one program, and the anti-apple people have their option too.

brentsg
Dec 6, 2013, 03:42 PM
It's definitely rounded into something that's pretty useful. The best part to me is that the UV redemption is almost exclusively HD where iTunes is often SD even using a code from Blu-ray.

alent1234
Dec 6, 2013, 05:23 PM
One word: Travelling.

If my kids are in the back of the car on a long trip, a UV copy is pointless. If I'm on an airplane, a UV copy is pointless. If I'm at home, I have my blu-ray player to watch the movies in better quality so...a UV copy is pointless.

To me, the whole purpose of a Digital Copy is portability - ESPECIALLY when an internet connection is not available.

With an iTunes copy, I can have it on my laptop, or iPad, or iPhone, or whatever. I can watch it when and where I want without an internet connection. Streaming UV copies are pointless.

I hate UV.

UV is pointless.

(...for me. YMMV).

easier with itunes, but you can download VUDU to watch offline


what i like about UV is a lot of times they have sales on classic movies i might want to own for the price of a rental. or any movie i might watch sometimes for the price of a rental. and no clutter of having a lot of blu rays i rarely watch

Rigby
Dec 6, 2013, 06:34 PM
easier with itunes, but you can download VUDU to watch offlineYes, what UV is missing is an iTunes equivalent. I primarily use digital copies on my iPad while traveling. The best way to pass a 12-hour flight is to binge-watch half a season of a good TV show. ;) With iTunes I just quickly sync the episodes from my computer to the iPad, and it also keeps track for me which ones I have watched. With UV it is not possible to download copies and then move them from device to device; downloading directly to the iPad takes a long time.
what i like about UV is a lot of times they have sales on classic movies i might want to own for the price of a rental. or any movie i might watch sometimes for the price of a rental. and no clutter of having a lot of blu rays i rarely watchWhere are you seeing these sales?

alent1234
Dec 6, 2013, 06:50 PM
Yes, what UV is missing is an iTunes equivalent. I primarily use digital copies on my iPad while traveling. The best way to pass a 12-hour flight is to binge-watch half a season of a good TV show. ;) With iTunes I just quickly sync the episodes from my computer to the iPad, and it also keeps track for me which ones I have watched. With UV it is not possible to download copies and then move them from device to device; downloading directly to the iPad takes a long time.
Where are you seeing these sales?

sign up for the newsletters for target ticket, vudu, cinema now and all the others. doesn't matter who you buy from since they will be watchable on any UV service.

right now cinemanow is having kids animation sale. $7.95 for despicable me. last week i bought moneyball, kingdom of heaven, fight club and reservoir dogs for $22 from target ticket. all HD versions and i watched them through Vudu which gives me HDX versions of them. I think vudu is also having a sale with some movies as low as $3.95 for HDX versions

a lot of these you even get free movies when you sign up. i think have almost 40 movies in my UV collection, most of which i got for free.

itunes is my favorite, but the movies are too expensive. especially the older ones. and no way to catch a sale