Problem logging in to Netflix
For the last few days, some users may be getting a login problem with Netflix stating the account and password are incorrect and displaying an error code 117.
After an exhaustive iterative process with Apple's tech support resetting and updating the Apple TV, resetting my router and modem, and explaining multiple times that no ports were blocked, and that the account settings were fine and that the Netflix apps on my iPhone, computer, Roku box, and Samsung BlueRay player were all successfully working with the same router, I was told to do a complete refresh of the Apple TV through iTunes.
Before going down that path, I placed a call to Netflix who confirmed that there is a known issue with the Netflix protocol stack on some updated Apple TV's. They are working on a resolution.
I think my future first call will be to Netflix, before calling Apple. The Netflix tech was immediately aware of the problem. Could have saved a lot of time.