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Confuzzzed
Dec 21, 2011, 11:05 AM
Thought I'd start an international thread given that some in the US have started receiving current generation replacements for their recalled 1st generation nanos. One person from Canada has so far received a current generation replacement. Any more out there?

What's your story line? My repair status (UK) was initiated 12 November, box received 19 November, back with Apple on 21 November, diagnostics ran and issue identified same day. Have been on Step 3 ever since: Produc replacement pending.



iPad-Lover
Dec 21, 2011, 11:58 AM
Just to let you guys know, I spoke to one of the guys on Apple care line and he said all of the units should be dispatched before feb.

TuiSong
Dec 21, 2011, 12:27 PM
I put in my service requests on the 20th november, just got my box yesterday (21st december) and sent it away the same day. I wonder what happens when they start running out of refurbished 6g nanos? will they dive into the stockpile of older refurbs or just send brand new units

ricemonk
Dec 21, 2011, 02:32 PM
So far, I'm not aware of anyone in the UK getting a 6G nano as a replacement? :confused:

My current status is 17th Dec: "Product replacement pending" which I assume is the final stage before sending the replacement.

invincible
Dec 21, 2011, 03:16 PM
I am from UK and returned my ipod nano on 12th November.
Was a 4gb black and worked perfectly but with only about 30 minute battery life.
Service requested : November 12th
Product received : November 16th
Issue identified : November 16th
Product replacement pending : November 16th.

I seem to be one of the first to return and have the problem confirmed but still waiting. :confused:

cambookpro
Dec 21, 2011, 04:22 PM
Product replacing pending since Nov 15. UK.

Hoping for a 6G!

HarmsWay
Dec 21, 2011, 05:33 PM
BC, Canada.
Requested service for two nanos November 12.
Empty boxes from Apple (Pennsylvania?) arrived November 14.
Courier picked up both nanos November 16.
Status changed to 'Product replacement pending' on November 23.
Nothing since.

ATC
Dec 21, 2011, 06:08 PM
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

I'm in Canada (Alberta), service request was Nov 12. Today, finally, I got an email from Apple that my replacement nano has shipped. They even included the serial number of the new nano being shipped to me and the SN ends in "....DCMN" which according to my research online is a 6th gen iPod nano. I'm guessing it'll be the 8GB silver but I'll find out when I get it, hopefully this week.

dmz
Dec 21, 2011, 06:35 PM
Set up my black ipod nano for replacement Nov 12, reached Apple Nov 23rd, been sitting on "replacement pending" ever since.

I got my email yesterday, and my silver, 8 Gb 6th-gen ipod arrived today! Just the nano, no accessories of any kind... not that I expected them.

It registers as having Applecare for a year, and is extendable. Yay!

Thanks Apple! Merry Christmas and Happy Hannukah!

:apple:dmz

MacBiv
Dec 21, 2011, 07:29 PM
Still waiting in Australia. My Service request was on the 12th November and has been Product Replacement Pending since 25th November. Come on Apple I miss my iPod.

seong
Dec 21, 2011, 08:01 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Seoul, Korea.
Going to send mine in today. IDK how long it would take me though. Will update when I get back.

GeniusJon
Dec 21, 2011, 08:19 PM
Markham, Canada. Received silver 6th generation.

Since it was my sister's iPod, she got pretty mad when I told her that there wasn't a click wheel on it. :p

DevixLuvic
Dec 21, 2011, 09:48 PM
Hello from BC Canada.

Apple has received mine on the 22nd of November and it is waiting since then.
I am nervously awaiting that email!

Merry Christmas!
DevixLuvic

am4d
Dec 22, 2011, 01:31 AM
Looks like people in the UK are getting the short end of the stick at the moment. pisses me off a bit that people in the US sent theres off and received a new unit way after I was already on "Product replacement pending" and i'm still waiting!

Service Requested:
November 12, 2011

Step 1 Request

November 19, 2011: Product received

Step 2 Service

November 19, 2011: Issue identified

Step 3 Return

November 19, 2011: Product replacement pending

kinemania
Dec 22, 2011, 02:09 AM
Looks like people in the UK are getting the short end of the stick at the moment. pisses me off a bit that people in the US sent theres off and received a new unit way after I was already on "Product replacement pending" and i'm still waiting!

Service Requested:
November 12, 2011

Step 1 Request

November 19, 2011: Product received

Step 2 Service

November 19, 2011: Issue identified

Step 3 Return

November 19, 2011: Product replacement pending

Hello... Where can I check these steps?

am4d
Dec 22, 2011, 02:24 AM
Hello... Where can I check these steps?

You should have got sent an email with a link to it, otherwise heres a link.
https://selfsolve.apple.com/repairstatus/main.do?isNewLookup=true

Confuzzzed
Dec 22, 2011, 02:34 AM
Hello... Where can I check these steps?

At the bottom of the product replacement request email you received from Apple when you made your initial request there should be a link that you can click and takes you straight to the job sheet. That same email also gives you the 'repair' ID

kinemania
Dec 22, 2011, 02:45 AM
At the bottom of the product replacement request email you received from Apple when you made your initial request there should be a link that you can click and takes you straight to the job sheet. That same email also gives you the 'repair' ID
I’m from Turkey. I send my Nano to Apple by service in Istanbul. So I have no an email or case, repair ID. I have only serial number of my nano.

dedone
Dec 22, 2011, 05:18 AM
Italy

Pending from 15 december....

I've read that for the europe market they will ship regenerated iPod Nano 2nd gen, and the 6 gen. will be only for the US and Canada market.

I really hope that this speculation will be not real!!!!!!!!!:mad:

ne0star
Dec 22, 2011, 05:49 AM
Italy

Pending from 15 december....

I've read that for the europe market they will ship regenerated iPod Nano 2nd gen, and the 6 gen. will be only for the US and Canada market.

I really hope that this speculation will be not real!!!!!!!!!:mad:

I doubt that, besides on the other thread someone from Australia has got despatch confirmation of a 6g

logana
Dec 22, 2011, 07:20 AM
Mine is exactly the same as invincible's - post #5 - also in the UK

Service requested : November 12th
Product received : November 16th
Issue identified : November 16th
Product replacement pending : November 16th.

and also still waiting for a despatch email for a replacement.....

dedone
Dec 22, 2011, 07:20 AM
I doubt that, besides on the other thread someone from Australia has got despatch confirmation of a 6g

I really hope...same peoples said that in europe the 2nd gen iPod sell more and more than in the US, and for this reason they will make this difference.

They also said that the costs for a battery regeneration will be approximately 3 euro and the cost for a 6th gen iPod in 22 euro and for this reason they will prefer the first step....

I really don't know if this speculation is true and i don't know if the person who said this has real information....

Anyway we will wait!!!!

gerry71
Dec 22, 2011, 07:54 AM
Service requested : November 15th
Product received : December 7th
Issue identified : December 7th
Product replacement pending : December 7th
In The Netherlands.

pheebz90
Dec 22, 2011, 05:04 PM
Requested 15th November
Pending replacement 25th November
In Scotland. Hopefully I won't be waiting much longer!

Confuzzzed
Dec 22, 2011, 05:34 PM
I’m from Turkey. I send my Nano to Apple by service in Istanbul. So I have no an email or case, repair ID. I have only serial number of my nano.

Sorry, can't help you if you are going through an authorised reseller (presumably?). Maybe contact them because they'd have a repair ID to give you

MacBiv
Dec 22, 2011, 05:49 PM
I'm in Australia Melbourne and finally got my email with Product Shipped. The serial number confirms it's a New 8Gig nano.

If anyones interested:

Requested 12th November
Sent 14th November
Product Pending 25th November
Shipped 22nd December
Email Today 23rd December.

Thanks :apple::)

ATC
Dec 22, 2011, 07:05 PM
Just got my package and it's a 6th gen 8GB nano (silver). Nothing in the box but the nano and a document explaining the replacement and the fact that it only has a 90 day warranty. Looks new too, with the clear plastic peels on both sides although it may well be a refurb.

http://i903.photobucket.com/albums/ac235/Rob76/th_8a1db186.jpg (http://s903.photobucket.com/albums/ac235/Rob76/8a1db186.jpg)

Confuzzzed
Dec 23, 2011, 02:51 AM
Has anyone had a 6th generation replacement in Europe yet?

logana
Dec 23, 2011, 07:09 AM
Has anyone had a 6th generation replacement in Europe yet?

Does not look like it - bet they are saving up all the repaired 1st generation iPod Nano's especially for the UK and the rest of Europe ....

Zeph74
Dec 23, 2011, 07:20 AM
I'm from the UK also and still waiting.

Step 1 Request

21 November 2011: Product received

Step 2 Service

21 November 2011: Issue identified

Step 3 Return

21 November 2011: Product replacement pending

GeniusJon
Dec 23, 2011, 07:27 AM
My sister really wants the click wheel, so I have to sell it off and then buy her a 4th gen.

ericye
Dec 23, 2011, 10:51 AM
Eric from Toronto Canada. I got a 6th Gen Silver replacement today. Same packaging as above.

Wilt
Dec 23, 2011, 07:34 PM
I've been sat on 'product replacement pending' since the 13th Dec.

dealmaker
Dec 24, 2011, 03:49 AM
I'm in the UK.

I've been "service requested" since 13th November

And

Product Replacement Pending since 6th December!!

khimbar
Dec 24, 2011, 01:29 PM
Product replacement since 25th November.

Pixellated
Dec 24, 2011, 01:29 PM
In the UK here, requested replacement on the 21/12/11, box shipped on 21/12, got the box 23/12, sent iPod off 23/12. Sooo hoping I get a 6th Gen.

g0odfr1end102
Dec 26, 2011, 04:41 AM
Same here, in France. Strange thing, however, is that the dates on my repair status have completly changed the other day. I sent mine in on November 24 and here's what comes up:
-Step 1 request: December 6th
-Step 2 service: December 6th
-Step 3 return: December 6th

It nearly seems as if Apple is screwing with me (us, European), and I really don't like it—allthough I'll get a new iPod at the end. Still, I find their services rather mediocre. I called the customer service and NO ONE could help me out: two of the guys I spoke to were simply unable to understand my situation (as they probably weren't aware of the first gen recall).
So yeah, I really hope I'll fin a 6th gen iPod in my mail, allthough I haven't had any kind of mail from Apple since I sent it in.
By the way, question: has someone got this famous mail from Apple in Europe?

DevixLuvic
Dec 26, 2011, 08:46 PM
I got my shipping notice today. I am in BC, Canada. I sent mine in on the 22nd. Now, what watch band to get...

metabo
Dec 26, 2011, 09:49 PM
I'm in Japan and my 1st gen nano was purchased from Japan. I requested service on Nov. 18th and the pick-up was scheduled the next day. Delivery guy never came, this was because of a glitch in Apple's system (I had to call them, they were aware of the problem but couldn't be bothered contacting me, instead they waited my call).

Product was finally received on 26th of Nov. and it's been in "Product replacement pending" ever since. It seems that North America is serviced first and the rest of the world, well, who really cares?

All in all I'm pretty disappointed. The service level of Apple seems to be way below the industry standard in Japan, I have product replacement experience with Toshiba and Nikon, they were swift and precise.

obobobobo
Dec 27, 2011, 03:31 AM
I'm in UK and got email that my replacement on the way yesterday. It's a 6th gen.

I requested repair the day this hit the news but they're on their way to the UK at least!

cambookpro
Dec 27, 2011, 04:53 AM
I'm in UK and got email that my replacement on the way yesterday. It's a 6th gen.

I requested repair the day this hit the news but they're on their way to the UK at least!

GTFI. Hope that I get a 6th gen then, requested the repair on the first day as well. No shipping email yet though.

Parkbruce
Dec 27, 2011, 05:02 AM
I have requested two ipod nanos. one i ordered the first day of recall and the other on november 28. The first one i just got an email from apple that they sent the replacement and i checked the serial number and its the 6th gen...the second one i still havnt received the box for...

khimbar
Dec 27, 2011, 05:52 AM
I have requested two ipod nanos. one i ordered the first day of recall and the other on november 28. The first one i just got an email from apple that they sent the replacement and i checked the serial number and its the 6th gen...the second one i still havnt received the box for...

Are you in the US?

MST
Dec 27, 2011, 05:56 AM
I'm in UK and got email that my replacement on the way yesterday. It's a 6th gen.

I requested repair the day this hit the news but they're on their way to the UK at least!

Hmmm...pics/screenshot or it didn't happen!?!?

I requested service on 12/11 and my repair status has been product replacement pending since 18/11 :rolleyes:

khimbar
Dec 27, 2011, 06:13 AM
I'm in UK and got email that my replacement on the way yesterday. It's a 6th gen.

I requested repair the day this hit the news but they're on their way to the UK at least!

Email on Boxing Day?

:rolleyes: :eek:

obobobobo
Dec 27, 2011, 06:32 AM
I doubt I'm the only one that got one. And I doubt Boxing Day is a holiday wherever the nano got shipped from (shipping link isn't active yet).

I'll do a screenshot later if no one else gets an email today. Suspect it won't be needed!

khimbar
Dec 27, 2011, 06:58 AM
I doubt I'm the only one that got one. And I doubt Boxing Day is a holiday wherever the nano got shipped from (shipping link isn't active yet).

I'll do a screenshot later if no one else gets an email today. Suspect it won't be needed!

Unless you're the same guy someone on the Apple support forum got an email yesterday too, and he's also got a 6th gen serial number.

:eek:

obobobobo
Dec 27, 2011, 07:04 AM
Sorry, that was me too. I'll do a screenshot as no one else is posting they've got their email.

http://www.beaubirdie.co.uk/resources/repair.jpg

woaha
Dec 27, 2011, 07:06 AM
Service Requested : November 13, 2011

--------

Step 1 Request : December 6, 2011: Product received

Step 2 Service : December 6, 2011: Issue identified

Step 3 Return : December 6, 2011: Product replacement pending

--------

Still waiting here in France…

Midge3803
Dec 27, 2011, 07:26 AM
In the Netherlands, same as above in France...

khimbar
Dec 27, 2011, 08:08 AM
Sorry, that was me too. I'll do a screenshot as no one else is posting they've got their email.

Image (http://www.beaubirdie.co.uk/resources/repair.jpg)

Woohoo. And definitely 6th gen??

obobobobo
Dec 27, 2011, 09:24 AM
Yes - comes up 6th gen when I put serial number into service link (https://selfsolve.apple.com/GetWarranty.do)

I'll wait till I open the package to be sure though.

My status was 12th Nov service requested, 18th Nov product received in case it's being done in order.

Chlobop
Dec 27, 2011, 09:43 AM
Sent back 12th Nov, received 16th and still pending..... UK :(

MST
Dec 27, 2011, 10:56 AM
Apple received mine on 18/11 and still nothing, think I'm going to give them a call tomorrow.

wordoflife
Dec 27, 2011, 11:53 AM
Sent mine 12 Nov, got an email last night saying that a 6th gen was dispatched to me.

United states

MST
Dec 27, 2011, 12:04 PM
Props to obobobobo for the screenshot ;)

Sent mine 12 Nov, got an email last night saying that a 6th gen was dispatched to me.

United states

I take it you're in the US though?

wordoflife
Dec 27, 2011, 12:49 PM
I take it you're in the US though?

Yeah.

Confuzzzed
Dec 27, 2011, 02:13 PM
Still on product replacement pending and I requested on 12 Nov, next stage (received/investigated on 21st). Seems slow outside North America. But won't really care if I get my new 6th gen nano with 4x the capacity of the recalled one! New watch

MST
Dec 27, 2011, 04:12 PM
^ I to would prefer a 6G replacement to the 1G that I sent back, here's hoping!

According to Apple my service request went from "product received" to "product replacement pending" all on 18/11. With a bit of luck we might start to see some movement this week, but with the coming New Year I can see us not receiving any real updates until the middle of next week.

saraviamd
Dec 27, 2011, 04:20 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Some news for El salvador ?? I went trough an AASP so I'm only waiting

Confuzzzed
Dec 27, 2011, 10:27 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Some news for El salvador ?? I went trough an AASP so I'm only waiting

Sorry, your country narrowly misses making it into North America so you wait over there in line with the rest of us. It'll be alright, I am sure!! :)

ne0star
Dec 28, 2011, 02:01 AM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

I'm in the uk and the website now says replacement shipped :)

I haven't got the email yet so can't confirm the replacement serial but will report back ASAP.

For reference apple received my 1st gen on the 17th of November.

ne0star
Dec 28, 2011, 02:16 AM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Just to update again. I checked repair site on my laptop rather than phone And it has the ups tracking number on it.

It's going to be delivered this morning so I will probably have the replacement before the email.

neilg-uk
Dec 28, 2011, 03:16 AM
Just received my replacement iPod nano this morning.

8GB, 6th generation, silver.

Pleased with that, 4x the capacity of the old one.

gibi87
Dec 28, 2011, 03:40 AM
Just received my replacement iPod nano this morning.

8GB, 6th generation, silver.

Pleased with that, 4x the capacity of the old one.

Me too!
http://s14.postimage.org/j4u45uf31/IMG_0634.jpg (http://postimage.org/image/j4u45uf31/)

I'm from Italy.

MST
Dec 28, 2011, 03:46 AM
^ Nice!

I've just checked the repair status and it confirms that my replacement was shipped on 27/12, though when I click on the UPS tracking number it simply states a shipping label has been created and that it will be updated with the scheduled delivery date.

Oh well at least things are moving along and we have our first confirmed 6G replacement in the UK (neilg-uk) :)

cambookpro
Dec 28, 2011, 04:24 AM
My 6th gen has also been shipped :D (UK)
Can't wait to play around with it!

MST
Dec 28, 2011, 04:42 AM
Woo!...Just had my confirmation email from Apple and there's a silver 6G winging it's way to me (or at least waiting to wing its way to me) as I type, get in :D

ne0star
Dec 28, 2011, 05:45 AM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Mine just arrived. 6th gen 8gb silver.

Really pleased :)

Cursed
Dec 28, 2011, 05:49 AM
I'm so jealous of you guys receiving replacements. Unfortunately I didn't send mine in till the 12th December so I would imagine I've got a bit of a wait ahead of me.

cambookpro
Dec 28, 2011, 06:06 AM
Sorry to add to your misery Cursed, but I just got mine, too :D
8GB Silver 6th gen.

MST
Dec 28, 2011, 06:26 AM
Sorry to add to your misery Cursed, but I just got mine, too :D
8GB Silver 6th gen.

When did Apple ship yours?

Chlobop
Dec 28, 2011, 06:27 AM
Must be random sending out, still no update for me. Good news re 6th gen though :)

cambookpro
Dec 28, 2011, 06:43 AM
When did Apple ship yours?

Yesterday (27th). Here's a pic :p :

http://i39.tinypic.com/2wnv8k6.jpg

Edit: Don't know why the pics upside down, was fine on my computer and iPhone lol.

dedone
Dec 28, 2011, 08:41 AM
Me too!
Image (http://postimage.org/image/j4u45uf31/)

I'm from Italy.

Speriamo che la sorpresa arrivi anche a me!!!!

When you made the request?

gibi87
Dec 28, 2011, 09:13 AM
Speriamo che la sorpresa arrivi anche a me!!!!

When you made the request?

I made the request on November 12, Apple received my iPod nano on November 22.

Asc3nsion
Dec 28, 2011, 09:36 AM
Well I was really suprised this morning when I opened up the box for my replaced nano... I had read that they we sending back 1st gen nano so thats what I was expecting, they sent me back a 6th gen nano though.. I sent in a 4gb model and received the 8gb model so I'm pretty happy! I didn't use my nano at all really since I got an iPhone two years ago so i probably won't use this that much either but hey its free so whatever!



317606

317607

wordoflife
Dec 28, 2011, 01:25 PM
Edit: Don't know why the pics upside down, was fine on my computer and iPhone lol.

^^ lol happens to me all the time.

Anyways my ipod is coming tomorrow via fedex. :)

Canon Rock
Dec 28, 2011, 01:42 PM
LOL WTF!!! I sent my ipod nano almost idk over a montho ago (sent right after i saw the recall)

Today out of surprise, it came and i opened and it was the new ipod nano with 8gb!!! 8 GB!!! lololololol. I was soooo surprised, I thought we were getting the old ones back? I sent in an old 1gb black ipod nano and gets this lol sooo happy.

Reason why I'm happy though is because I'll likely sell this thing to get a cowon j3 since it can play flac. However, if this new nano can run rockbox and play flac let me know guys and i might keep it even thought the sound chip isn't as good as the cowon (wolfstein).

I'll post pic soon but the above few post, it was the same packaging :)

Now this is probabaly the first time I've ever been happy with Apple. I'm an Android user and fan of it but +1 to Apple for this!

Thank you!

P.S. I'm from Canada and I don't think I should really post pic unless people want me to as it's same as everyone else's packaging.

Confuzzzed
Dec 28, 2011, 05:15 PM
Reason why I'm happy though is because I'll likely sell this thing to get a cowon j3 since it can play flac.

You wouldn't know what to do with one of these. I'll buy it off you. $70 ok for you? Happy to paypal you or to send you codes for itunes cards :rolleyes:

HarmsWay
Dec 28, 2011, 06:35 PM
Have I mentioned here how much I hate UPS? Their tracking said it would be delivered today. Great, I'm home all day to sign for it. Then an hour later they change it to say tomorrow. Fine, whatever. Then a few hours later again I see them drive away and sure enough there is a first notice delivery sticker on the door. Didn't try knocking or using the doorbell. Probably just ran in with the sticker already written up. I'd give them the benefit of the doubt but every single thing UPS has delivered to me at this address has been the same. I actually saw them try it once. I watched the truck stop on the street and the guy came to the house with the sticker and no package. He obviously never had any intention of delivering it but took back the sticker and went back for the package when I opened the door. What's up? Do they get paid for 'attempted' deliveries? Are they hoping for me to pre-sign so they can just claim they dropped it off next time? Or are they just lazy? Not that getting my iPod a day earlier will save the world, but WTF? I can't be the only UPS customer getting messed with.

Mr. Amiga500
Dec 28, 2011, 07:01 PM
Have I mentioned here how much I hate UPS? Their tracking said it would be delivered today. Great, I'm home all day to sign for it. Then an hour later they change it to say tomorrow. Fine, whatever. Then a few hours later again I see them drive away and sure enough there is a first notice delivery sticker on the door. Didn't try knocking or using the doorbell. Probably just ran in with the sticker already written up. I'd give them the benefit of the doubt but every single thing UPS has delivered to me at this address has been the same. I actually saw them try it once. I watched the truck stop on the street and the guy came to the house with the sticker and no package. He obviously never had any intention of delivering it but took back the sticker and went back for the package when I opened the door. What's up? Do they get paid for 'attempted' deliveries? Are they hoping for me to pre-sign so they can just claim they dropped it off next time? Or are they just lazy? Not that getting my iPod a day earlier will save the world, but WTF? I can't be the only UPS customer getting messed with.

Yes, I've seen this too. They don't even knock. Aren't they supposed to... actually attempt delivery?

One time I waited all day for my package - looked out the window and saw the delivery van starting leave my driveway (no knock at the door or anything). I ran down the driveway and the driver saw me, but kept going. There was an "attempted delivery" notice on the garage side door (not front door) saying I had 5 days to pick up my parcel at their distribution centre. The place was 35km away and they were only open Monday to Friday. I had to take a day off work and make a 70km round trip to get my damn parcel. Nice service.

logana
Dec 29, 2011, 02:51 AM
Email from Apple this morning - my replacement shipped yesterday and is currently in Edinburgh and should arrive today......

Serial number shows a 6th Generation - hopefully the UK replacements are on their way now...

ne0star
Dec 29, 2011, 03:00 AM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

I'm over the moon with mine and can see a real use for it despite owning an iPhone. It's sheer size is just comical.

I can understand folk being gutted if they used their 1st gen all the time, but like a lot of people on here my 1st gen nano had been gathering dust in a draw for years. Space being the major issue for me and the form factor not being of any benefit over the iPhone

8gb of storage is a real jump from my 2gb 1st gen and other bonus's such as the fact it can use the click controls on my iPhone headphones and it works perfectly in my Bose sound dock make is a very cool late Christmas present from apple.

I loved my 1st gen back in the day, but a replacement would have probably gone back in the draw to gather dust again. Thanks apple :)

mike180
Dec 29, 2011, 03:43 AM
I've just taken delivery of a 6th Gen nano here in the UK. The serial i was sent yesterday had indicated it might be, but i was skeptical.

UPS "attempted" delivery yesterday, but as others have noted... attempted seems to mean taking a good look at your door then sticking an info notice on. I had called them immediately with this notice, but it was "unregistered". oh well, cant complain, i have now got my free upgrade, and it was free delivery! :D

random-uk
Dec 29, 2011, 03:59 AM
just to provide another uk data point:
request: nov 17
service: nov 17
return: dec 28

6th gen silver 8 gig. thanks for the christmas present apple!

Jedi26
Dec 29, 2011, 04:04 AM
I live in Melbourne, Australia

I posted my nano in on 13 November. It was received by Apple and set as product replacement pending on 26 November. I received the email today stating that my replacement nano was sent yesterday by Australia Post (with tracking). I checked the serial number and it is a 6th Gen silver ipod nano, current service coverage ends December 27 2012.

HTH :D

Pixellated
Dec 29, 2011, 06:06 AM
In the UK here, requested replacement on the 21/12/11, box shipped on 21/12, got the box 23/12, sent iPod off 23/12. Sooo hoping I get a 6th Gen.

Now received 29/12/11 and 'Product replacement pending' - Anyone have an idea how long this usually takes?

pumazooma
Dec 29, 2011, 06:10 AM
Now received 29/12/11 and 'Product replacement pending' - Anyone have an idea how long this usually takes?

They initially said 6 weeks. Mine's been pending since Nov 20th or so.

Chlobop
Dec 29, 2011, 06:51 AM
Another silver 6g iPod received in the uk. Email this morning and delivered before 12 as stated. :)

khimbar
Dec 29, 2011, 08:37 AM
Pending since 25th Nov...must be getting close now!

;)

Confuzzzed
Dec 29, 2011, 08:58 AM
Pending since 21 November; I don't think they are necessarily doing these in sequence of when they were received. But, I don't really care as it seems the ball is moving outside North America as well. My turn will come!

g0odfr1end102
Dec 29, 2011, 09:39 AM
Service Requested : November 13, 2011

--------

Step 1 Request : December 6, 2011: Product received

Step 2 Service : December 6, 2011: Issue identified

Step 3 Return : December 6, 2011: Product replacement pending

--------

Still waiting here in France…

Heureux de ne pas être le seul Français dans cette situation ;)

MST
Dec 29, 2011, 09:43 AM
Silver 6G 8GB received this morning, Blackout LunaTik ordered from Amazon Warehouse with a nice little discount and without the 1-3 month wait for dispatch :D

wordoflife
Dec 29, 2011, 09:59 AM
just received my nano via fedex about 10 minutes ago

khimbar
Dec 29, 2011, 10:05 AM
just received my nano via fedex about 10 minutes ago

When were your dates?

Chlobop
Dec 29, 2011, 10:09 AM
Silver 6G 8GB received this morning, Blackout LunaTik ordered from Amazon Warehouse with a nice little discount and without the 1-3 month wait for dispatch :D

Can you let me know the details please? Would like one of those for my new toy!

wordoflife
Dec 29, 2011, 10:18 AM
When were your dates?

Service requested: 12 nov
nano received by Apple: 22 Nov
Replacement shipped 26 dec

Chlobop
Dec 29, 2011, 10:22 AM
New iPod delivered.....now my daughter drops and cracks her iPhone :(

MST
Dec 29, 2011, 10:58 AM
Can you let me know the details please? Would like one of those for my new toy!

http://www.amazon.co.uk/Minimal-LunaTik-Watch-iPod-Nano/dp/B004UIC948/ref=sr_1_1?ie=UTF8&qid=1325177748&sr=8-1

£57.75 shipped, I'm well chuffed! Unfortunately [for you that is :p] Amazon Warehouse only had one in stock, sorry.

khimbar
Dec 29, 2011, 11:04 AM
Service requested: 12 nov
nano received by Apple: 22 Nov
Replacement shipped 26 dec

Thanks, just a couple of days before me. ;)

wordoflife
Dec 29, 2011, 03:24 PM
Plugged it in and it automatically defaulted into Japanese(?). (I'm in the US)

http://f.cl.ly/items/3w0N2x0M3I2k0H3v181s/-3.jpg

Wonder if this means that my device was originally for the Japanese(?) market before being refurbished.

That's cool!

HarmsWay
Dec 29, 2011, 10:52 PM
Nov 12 - request service for two nanos
Nov 14 - empty boxes arrive
Nov 16 - courier picks up both nanos
Nov 23 - Apple gets my nanos & status goes to ...pending
Dec 26 - Apple ships replacement nanos
Dec 29 - courier delivers nanos (no duty or other charges)

Originals were 4GB 1G models in perfect working order. Replacements are silver 6G as everyone else in North America seems to be getting. They work well so far. Mine already has 7.2GB of 7.3GB of music filled. I'm surprised how good the radio sounds although I'm not sure how often I'll use it as the iPod has lived in my car for the past 3 years. BTW, it works as it should in the car through the iPod interface. Some people were wondering if the charging would work the same and it seems to.

Does anyone know what the replacement is for people who originally bought and registered their 1g in Canada but now live in the UK and will do the recall in the UK?

Confuzzzed
Dec 30, 2011, 03:15 AM
Does anyone know what the replacement is for people who originally bought and registered their 1g in Canada but now live in the UK and will do the recall in the UK?

I don't think it matters where you registered or purchased your nanos. At least I hope it doesn't because I originally purchased my from the US and returned then to the UK, and have been on pending replacement since Nov 21st. Penny drops!!! Maybe that's why my replacement is behind some many others out there? It wasn't bought in the country where it was returned.

logana
Dec 30, 2011, 03:59 AM
I don't think it matters where you registered or purchased your nanos. At least I hope it doesn't because I originally purchased my from the US and returned then to the UK, and have been on pending replacement since Nov 21st. Penny drops!!! Maybe that's why my replacement is behind some many others out there? It wasn't bought in the country where it was returned.

I seriously doubt that the fact that it was purchased in the US is causing a problem since Apple warranty on portable products has always been international anyway.

After 5 or 6 years a lot of iPods will have found their way to very different countries from where they were originally purchased. The replacement programme is designed to make the replacement easier by dealing with it in the country where the iPod currently happens to be.....

Confuzzzed
Dec 30, 2011, 04:10 AM
The replacement programme is designed to make the replacement easier by dealing with it in the country where the iPod currently happens to be.....

I suspect you are right! Just finding more reasons to worry why my replacement hasn't arrived yet when so many others have!!! And cash burning a hole in my pocket for an iWatchz Leather watch kit!

Pixellated
Dec 30, 2011, 01:48 PM
People in the UK, if you want a watch strap to try out, you can't really go wrong with this strap (http://www.amazon.co.uk/gp/product/B004BLTVU4) for 30p delivered (next day too, if you have Amazon Prime). :P

khimbar
Dec 30, 2011, 02:02 PM
I'm getting pi$$ed off now. People in the US who sent them in a month after I did are getting replacements back already.

:mad:

pheebz90
Dec 30, 2011, 02:34 PM
I am getting annoyed too but they did say 6 weeks!

Mat246
Dec 30, 2011, 02:37 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Still waiting here in the UK, was hoping to get it before the new year but il just have to wait

Confuzzzed
Dec 31, 2011, 02:24 AM
Maybe now Jony Ive's been knighted, they'll get a move on here in the UK also. Not that it really bothers me as the old one was gathering dust

GoodWatch
Dec 31, 2011, 04:47 AM
Received an e-mail yesterday that the replacement product had shipped, complete with mentioning of both the old and new serial#. When I was at work, my wife called me to say that a small and light cardboard box had been delivered. It was indeed a new, silver, 8GB Nano 6th gen! Mind you, completely bare, not even the plastic retail container. BTW: my original 1st gen was received by Apple on the 18th of November.

dmchapman
Dec 31, 2011, 12:52 PM
Hmm... this is all a bit worrying...

My repair status appears stuck at:

"November 14, 2011: Empty box shipped"

I rang apple and when I eventually managed to speak to someone they said it was probably fine, and just the status hadn't been updated.

Anyone else stuck in this state? I sent the ipod back on Nov 17th IIRC - a few days after they sent me the box anyway.

I have royal mail proof of posting, but that's worthless as it's apparantly not traced postage that apple used for their prepaid returns label :-/ Apple can't tell me if it's been received or not.

Will be mighty annoyed if the post office has lost it - I can't even make a claim as I didn't pay for the postage, apple would have to (and anyway, the insurance is only for 35 quid or something as it was standard post :mad: )

So, anyone else stuck in this status? Also, anyone have a decent phone number to contact apple on - when I tried before it was endless hassle with automatic voice recognition etc etc that just kept telling me my warranty had expired when given the serial number!

Don't care what gen I get back, I just want an ipod!

Cheers

Darren

dann e b
Jan 3, 2012, 05:13 AM
We sent ours off around November 17th in the UK.

Just got 2 of 3 back, both 8GB 6G Nanos silver.

Great news.

omegaman3009
Jan 3, 2012, 06:02 AM
Sent my working Nano back 13th Nov. No email as yet, really missing my tunes. :(

Tigerdaly
Jan 3, 2012, 08:42 AM
UPS parcels have just delivered.
Sent off a 4 gb 1st generation Nano in black in perfect working order.
Received a 8 gb 6th generation Nano in silver.

Well Happy.
p.s I sent my old one away on 12th November 2011.

dijonemon
Jan 3, 2012, 10:57 AM
Still waiting for mine, though it says it was received on December 13th, despite me sending it back to them in November.

Anyhow, it was only used sparingly, so I'm in no rush. Would definitely use a 6th Gen a lot more, though, as it'd fit my whole music collection + podcasts.

borisiii
Jan 3, 2012, 05:59 PM
Mine has been at product replacement pending since November 22 -- six weeks to the day. I'm in the UK.

Sace
Jan 4, 2012, 03:17 AM
Just got my email from apple. They shipped a 6th gen replacement yesterday 03/01.

Nov 12 - Request service
Nov 23 - Empty box arrives
Nov 23 - Old Nano shipped
Nov 24 - Apple gets my nano & status goes to pending
Jan 03 - Apple ships replacement nano

I'm from Denmark.

adambaz
Jan 4, 2012, 04:28 AM
Replacement requested 13/11/2011
Received replacement today, 04/01/2011.

Sent 1GB White 1st Gen, received 8GB silver 6th Gen.

In UK.

BBCMMCXI
Jan 4, 2012, 06:23 AM
Service requested: November 13
Replacement pending: December 31

Now, do the 6 weeks refer to the request date or to the day Apple received my iPod? Anybody?

I used my iPod every day and I already miss it! :( I'm from Austria, btw.

pilot25dmc
Jan 4, 2012, 08:24 AM
Sent mine off a week after the announcement, just had a call from my wife to say that a new 6th Gen 8GB Nano has been delivered. I am in Northern Ireland.

Great call by Apple, the Nano I sent them had been in a drawer for the last 3 years.

pheebz90
Jan 4, 2012, 09:36 AM
Finally got my email to say replacement is on its way! Been waiting since 25th November. In UK too.

How do I check which generation I have been sent?

Sace
Jan 4, 2012, 10:28 AM
How do I check which generation I have been sent?

Apple sends you an email.

I got the tracking number but no clue where to check the status. They did not provide any information about the carrier, and the tracking link is dead :(

dealmaker
Jan 4, 2012, 11:14 AM
UPS delivered mine today (UK) - had been pending since 13th December. Sent it in 6 weeks ago.

Looks like a refurb - in that it doesn't look like a brand new one to me??

4 hours after it arrived I got an e-mail from Apple saying it was being despatched - with a tracking number! (fail!)

pheebz90
Jan 4, 2012, 12:01 PM
UPS delivered mine today (UK) - had been pending since 13th December. Sent it in 6 weeks ago.

Looks like a refurb - in that it doesn't look like a brand new one to me??

4 hours after it arrived I got an e-mail from Apple saying it was being despatched - with a tracking number! (fail!)

Mine was despatched according to ups yesterday but I am apparently in a remote area so its scheduled for delivery tomorrow.

I found a website to put the serial in. It's a 6gen. Hopefully they are better than some reviews suggest. The more I read about it the more I wanted my original back.

gerry71
Jan 4, 2012, 12:40 PM
Service requested : November 15th
Product received : December 7th
Issue identified : December 7th
Product replacement pending : December 7th
In The Netherlands.
Today, January 4th, the status changed to:
Replacement product shipped.
No e-mail with serial number or tracking number.

saraviamd
Jan 4, 2012, 12:53 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

Post Back when received ;-)

Zeph74
Jan 4, 2012, 01:40 PM
Still waiting here !

Service requested : November 12th
Product received : November 21st
Issue identified : November 21st
Product replacement pending : November 21st

gerry71
Jan 4, 2012, 01:48 PM
Today, January 4th, the status changed to:
Replacement product shipped.
No e-mail with serial number or tracking number.
Just received the e-mail.
It's a 6th gen silver (as always).
Production year 2011, production week 51 according to chipmunk . nl
The tracking number does not give any information (yet).
I suppose that UPS ships the nano?

g0odfr1end102
Jan 4, 2012, 01:56 PM
Just got a mail from Apple, getting my 6th gen iPod Nano in 2 days! Thought I'd let you guys informed, as I am one of the only french in this forum! I sent my Ipod Nano 1st gen on November 24th, so expect yours hitting soon I guess! Overjoyed right now! :p

steveLONDON
Jan 4, 2012, 03:19 PM
UK here. I just opened my package to discover a 6th gen nano (verified by serial)!

I'm surprised and pleased!

woaha
Jan 4, 2012, 05:16 PM
Heureux de ne pas être le seul Français dans cette situation ;)

iPod nano 6th generation sent today :). It seems like most people are getting 6th gens in France : http://www.igeneration.fr/ipod/ipod-nano-les-6g-remplacent-les-1g-en-france-72392

nrushforth
Jan 4, 2012, 06:10 PM
Still waiting here !

Service requested : November 12th
Product received : November 21st
Issue identified : November 21st
Product replacement pending : November 21st

Mine has been at Product Replacement Pending since 22nd November, and still no email or change. Will have to call them as now past 6 weeks. (UK iPod Nano replacement programme)

Mat246
Jan 5, 2012, 02:28 AM
My status changed today to "product replacement shipped" but havnt got the email yet anyone know how long it takes to get it?

daveuk1
Jan 5, 2012, 03:21 AM
According to my last email from Apple UK my replacement was shipped on 28/12/2011. Unfortunately, as of today 05/01/2012, UPS doesn't have any record of the parcel being in their system apart from 'a shipping label has been created'.

Does anyone know how I can get in contact with Apple UK regarding the replacement?

scoobdriver
Jan 5, 2012, 04:07 AM
I've just checked my repair status, and I have a Nano out for delivery today (not received the email as yet)
I'm UK

Step 1 Request - 12 November 2011

19 November 2011: Product received

Step 2 Service

19 November 2011: Issue identified

Step 3 Return

4 January 2012: Replacement Product Shipped

I'll update once received..

lomby
Jan 5, 2012, 04:11 AM
I live in Sydney Australia, i rang the flagship apple store today and they are replacing the recalled iPods with the current ones, instead of sending mine off, i booked a genius bar appointment and they said they will replace it then. i can't wait till monday even though i have an iPhone, new apple products are and smell great, I'm going to use it as a watch for school!

TastyCocoa
Jan 5, 2012, 05:23 AM
Just thought I'd chime in and confirm I got an 8gb gen 6 nano in the post today.

Confuzzzed
Jan 5, 2012, 05:44 AM
Just thought I'd chime in and confirm I got an 8gb gen 6 nano in the post today.

Could you please let us know where you are from so people in your region that may be looking in can get an idea when things get moving

disben
Jan 5, 2012, 05:48 AM
My new 6gb arrived today at 9.19 - the email to tell me it was on its way arrived at 11.38 - either UPS are ultra efficient or Apple forgot to send the email! Anyway - very pleased!

Arrived in London UK

scoobdriver
Jan 5, 2012, 06:07 AM
Its arrived, 8GB 6G silver nano as expected.. email arrived shortly after..

Brill :)

I've just checked my repair status, and I have a Nano out for delivery today (not received the email as yet)
I'm UK

Step 1 Request - 12 November 2011

19 November 2011: Product received

Step 2 Service

19 November 2011: Issue identified

Step 3 Return

4 January 2012: Replacement Product Shipped

I'll update once received..

Random hero
Jan 5, 2012, 06:11 AM
Another UK Confirmation from me....

Received my 6th Gen Silver this morning,

Got an email from apple about an hour after,

Seems like they are rushing them out now :D

marvo32
Jan 5, 2012, 06:36 AM
Just recieved an email from Apple to say that my replacement has been shipped, UPS have also attempted to deliver but I am at work so missed them, the email also gave the serial number which I have registered and it is a Silver 6th generation Nano (8Gig) I am also in the UK

Step 1 Request
November 24, 2011: Product received
Step 2 Service
November 24, 2011: Issue identified
Step 3 Return
January 4, 2012: Replacement Product Shipped
Shipped via UPS with tracking number XXXXXXXXXXXXXXXXXXX

For the record the nano was completely trashed with a cracked/leaking screen, I had also taken it apart but managed to stuff everything back in and closed the case together prior to sending it back.

Thajtodad
Jan 5, 2012, 06:45 AM
Has anybody in the US recieved a replacement via Genius bar appointment and swap? It would save me alot of time seeing as to how there are 3 Apple stores in a 20 mile radius of my home.

Confuzzzed
Jan 5, 2012, 08:23 AM
UK calling...having made the request on 12 November and been on product replacement pending since 21 November, a CHANGE AT LONG LAST!

Just checked status on the apple website and was given UPS tracking number, email shortly thereafter! Checked the serial number and can confirm another silver 6th Gen iPod nano although according to powerbookmedic.com, this is a 16GB product. Surely a mistake? In fact checked with appleserialnumberinfo.com and it's stated as 8GB. Either way it's an upgrade on 2GB first gen that was sent in.

Here's the UPS saga timeline as I see it on the UPS tracking website:

Manchester, United Kingdom 05/01/2012 11:32 The customer was not available on the 1st attempt. A 2nd attempt will be made.
05/01/2012 6:50 Out for Delivery
05/01/2012 3:15 Arrival Scan
Tamworth, United Kingdom 05/01/2012 1:17 Departure Scan
Tamworth, United Kingdom 04/01/2012 21:02 Origin Scan

MrGangstaQ
Jan 5, 2012, 08:31 AM
Just received the e-mail.
It's a 6th gen silver (as always).
Production year 2011, production week 51 according to chipmunk . nl
The tracking number does not give any information (yet).
I suppose that UPS ships the nano?

Who ships the iPod? I also received yesterday the email! But I don't received my iPod yet? I live in The Netherlands.

Mat246
Jan 5, 2012, 09:30 AM
Mine has Been delivered :)

MrGangstaQ
Jan 5, 2012, 09:46 AM
Mine has Been delivered :)

Where do you live?

mkjj
Jan 5, 2012, 10:05 AM
Could you please let us know where you are from so people in your region that may be looking in can get an idea when things get moving

Two in waiting from 14 and 23 November, still pending.

Liverpool also :)

pheebz90
Jan 5, 2012, 10:25 AM
Finally got mine back today. 6th gen 8gb.

Actually like it a lot more than I thought I would. I am so used to a first gen (loved the thing!) that features like video and camera don't bother me. So I am more than happy without them. :)

g0odfr1end102
Jan 5, 2012, 10:50 AM
iPod nano 6th generation sent today :). It seems like most people are getting 6th gens in France : http://www.igeneration.fr/ipod/ipod-nano-les-6g-remplacent-les-1g-en-france-72392
yu'p, getting mine tomorrow! :D The iWatchz is all ready for it!

----------

UK calling...having made the request on 12 November and been on product replacement pending since 21 November, a CHANGE AT LONG LAST!

Just checked status on the apple website and was given UPS tracking number, email shortly thereafter! Checked the serial number and can confirm another silver 6th Gen iPod nano although according to powerbookmedic.com, this is a 16GB product. Surely a mistake? In fact checked with appleserialnumberinfo.com and it's stated as 8GB. Either way it's an upgrade on 2GB first gen that was sent in.

Here's the UPS saga timeline as I see it on the UPS tracking website:

Manchester, United Kingdom 05/01/2012 11:32 The customer was not available on the 1st attempt. A 2nd attempt will be made.
05/01/2012 6:50 Out for Delivery
05/01/2012 3:15 Arrival Scan
Tamworth, United Kingdom 05/01/2012 1:17 Departure Scan
Tamworth, United Kingdom 04/01/2012 21:02 Origin Scan

Not sure of what I'm advancing but I'll give it a shot anyways!
My iPod Nano 1st gen was 1gB and there sending in a 8gB 6th gen model. Surely, if your model was a 2gB version, it's reasonnable for you to hope getting a 16gB 6th gen model.
Guess you'll just have to wait and see! :o

Mat246
Jan 5, 2012, 12:56 PM
Where do you live?

Midlands UK

Zeph74
Jan 5, 2012, 01:13 PM
Mine turned up today ! Silver 8gb :D


Mine has been at Product Replacement Pending since 22nd November, and still no email or change. Will have to call them as now past 6 weeks. (UK iPod Nano replacement programme)

khimbar
Jan 6, 2012, 03:55 AM
My other 2 just turned up.

I can't believe Apple replaced old dead ones with shiny brand new models. :eek:

And now I have 3! :D

They're ok actually, maybe they don't sound as good but will be great for the gym or running.

Thank you Apple.

AJ72
Jan 6, 2012, 05:10 AM
Just for another point of reference - received my replacement (silver 6th Gen) this morning in UK - delivered by UPS.

No e-mail received and status of repair on apple site STILL showing replacement pending as at 25th November.

so maybe now they are just shipping them without even bothering to change the repair statuses!.

gerry71
Jan 6, 2012, 05:30 AM
Who ships the iPod? I also received yesterday the email! But I don't received my iPod yet? I live in The Netherlands.

I don't know yet.... It is not specified in the mail. My tracking code is a sequence of 10 numbers and no letters. UPS does not seem to recognize the tracking number. :(

Summez
Jan 6, 2012, 05:31 AM
Just Received a 6th Gen 8GB Silver, sent a 2GB White Nano.
I had no email

gerry71
Jan 6, 2012, 05:40 AM
I don't know yet.... It is not specified in the mail. My tracking code is a sequence of 10 numbers and no letters. UPS does not seem to recognize the tracking number. :(

The replacement just arrived with selektvracht. :)
Silver 8gb 6th gen. It seems to be new.
My old iPod was in mint condition.

sisley zworkin
Jan 6, 2012, 05:44 AM
Hello from Germany,

I finally received the confirmation email with serial number and tracking information.
Seems as well to be a 6. Ipod.

Midge3803
Jan 6, 2012, 10:56 AM
NL replacement, Silver 8gb 6th gen, just arrived via Selektvracht.

Sace
Jan 6, 2012, 11:10 AM
Got mine today delivered by the danish postal service

crazee928
Jan 6, 2012, 01:37 PM
it seems like everyone's getting an 8gb silver nano - i wonder if there's any way to swap it out for a different color at the apple store? the free upgrade is already nice, but being able to get the color you want instead of a default silver is icing on the cake =)

g0odfr1end102
Jan 6, 2012, 01:46 PM
it seems like everyone's getting an 8gb silver nano - i wonder if there's any way to swap it out for a different color at the apple store? the free upgrade is already nice, but being able to get the color you want instead of a default silver is icing on the cake =)

I'd say sell the silver one and use the money to purchase a Nano with the color of your choice ;)

Sniv
Jan 7, 2012, 03:39 AM
Got mine today delivered by the danish postal service

Me too!

December 9, 2011: Product received
December 9, 2011: Issue identified
January 4, 2012: Replacement Product Shipped


Btw did yours have a french sticker on the back?...saying something about the danger of listening to music for too long...

Summez
Jan 7, 2012, 03:49 AM
Yes mine had that sticker.

Sniv
Jan 7, 2012, 03:58 AM
Yes mine had that sticker.

Okay. Thanks for the reply.

pumazooma
Jan 7, 2012, 05:23 AM
I'm in the UK and got my 8Gb grey 6th gen nano today.

Service requested Nov 12th
Received Nov 24th
Nano replacement arrived Jan 7th

Thank you Apple. It's not often you get something for nothing!

Sace
Jan 7, 2012, 06:11 AM
Btw did yours have a french sticker on the back?...saying something about the danger of listening to music for too long...

Yes mine did have that sticker too..

Wilt
Jan 7, 2012, 06:14 AM
A silver 6th gen nano was dispatched to me today.

batch
Jan 7, 2012, 07:05 AM
Something was shipped to me (UK, requested service 15 Nov, Replacement Pend since 12 Dec).

I assume you need the serial from the email to work out if its a 6th gen? No email yet, and the "repair status" gives my original serial number.

sisley zworkin
Jan 7, 2012, 10:55 AM
I received it: 6th gen. silver, 8G. in Germany.

radug
Jan 7, 2012, 01:11 PM
Service requested 12 Nov.
iPod received by apple on 24 Nov and pending since.
Replacement shipped yesterday, serial number shows an 8Gb Silver 6G Nano. (Original iPod was a working 4Gb white).

Missed the delivery, will be attempted again on Monday. In case anyone was interested, it was shipped using UPS.

g0odfr1end102
Jan 8, 2012, 08:54 AM
Anybody else got a wrong tracking number from Apple? It's been 4 days now and still no sign of my iPod—getting worried...

Confuzzzed
Jan 8, 2012, 09:40 AM
Consipiracy theory alert on UPS just running in and dropping non-delivery notes without even knocking on doors...if you are not there 3 times, you have to pay to have it delivered a 4th time...so it they get 1 and 2 for without knocking, there's more of a chance of extra revenues for the courrier!

batch
Jan 8, 2012, 09:45 AM
Replacements seem to be coming thick and fast in the UK. This is me, but a few other people I know have similar experiences. Some only sent in a couple of weeks ago:

Service requested 15 Nov, 12th December status changed to pending.
Replacement shipped yesterday (Sat 8th Jan), serial number shows an 8Gb Silver 6G Nano. (Original iPod was a working 2Gb black). Warranty shows expiry in 5 Jan 2012.

And I laughed when The Mail said we'd get the latest generation nano back. Turns out they were actually right!

supra92
Jan 8, 2012, 05:31 PM
I HAVE 3 old nano 1 with battery problem and 2 more with the display and battery problem , can i send all 3 or just one under warranty ?
thank you

g0odfr1end102
Jan 9, 2012, 01:18 AM
Consipiracy theory alert on UPS just running in and dropping non-delivery notes without even knocking on doors...if you are not there 3 times, you have to pay to have it delivered a 4th time...so it they get 1 and 2 for without knocking, there's more of a chance of extra revenues for the courrier!

excuse my language, but what a band of jerks seriously...

dedone
Jan 9, 2012, 02:12 AM
Anybody else got a wrong tracking number from Apple? It's been 4 days now and still no sign of my iPod—getting worried...

I've receive the mail with the confirmation of the shipment, but i can't get the tracking... i don't know which courier they use and the link in the email can't help me...

Anybody can help me?!

Italy

mcaddict
Jan 9, 2012, 04:51 AM
I've receive the mail with the confirmation of the shipment, but i can't get the tracking... i don't know which courier they use and the link in the email can't help me...

Anybody can help me?!

Italy

Same here (Switzerland). The provided tracking number/link is useless. Maybe our ipods haven't left the warehouse and the tracking number isn't active yet.

neilkachu
Jan 9, 2012, 05:02 AM
UK

Sent 1Gb 1st gen with knackered battery 9/12

Received new 8Gb 6th Gen silver today, result!

Confuzzzed
Jan 9, 2012, 05:04 AM
excuse my language, but what a band of suckers seriously...

I'm onto them though! Once they give you a Delivery failure card, take the UPS InfoNotice number (as distinct from the tracking number) above the bar code and rang them straight away and changed the delivery address to my work address.

Happy to say just taken delivery of my brand new 6th Gen iPod nano 8GB that replaces:


1st generation iPod nano that was unable to hold more than 10 minutes worth of charge and was becoming very unstable on iTunes updates etc. Very happy to get another 6 years worth of iPod with 4x the memory I originally purchased. Thank you Apple.

The details being, Based in the UK, request made on 12 November and been on product replacement pending since 21 November. Received email on 5th January, delivery finally on 9th January

dedone
Jan 9, 2012, 05:13 AM
i read that with the new year they start to ship with normal post instead UPS.

This is the reason of the no working link of the tracking number in the email.

Anyone can confirm, it?

MonkeySee....
Jan 9, 2012, 05:15 AM
OoOo got my email today. :D

Confuzzzed
Jan 9, 2012, 05:42 AM
i read that with the new year they start to ship with normal post instead UPS.
Anyone can confirm, it?

Doubt this. Spoke to UPS and they said being Apple, they were not able to leave the package with a neighbour, whilst normally once you receive your first delivery failure note, you can use the UPS InfoNotice number to change delivery to anyone. Also, they need a signature from an adult.

If you are able to, best choice, IMHO is to get hold of the UPS InfoNotice number and change delivery to a work address where someone will be there during working hours to take delivery of stuff.

dedone
Jan 9, 2012, 06:36 AM
Doubt this. Spoke to UPS and they said being Apple, they were not able to leave the package with a neighbour, whilst normally once you receive your first delivery failure note, you can use the UPS InfoNotice number to change delivery to anyone. Also, they need a signature from an adult.

If you are able to, best choice, IMHO is to get hold of the UPS InfoNotice number and change delivery to a work address where someone will be there during working hours to take delivery of stuff.

The problem is that the number in shipment confirmation from apple is not UPS tracking code, and the don't say nothing about it!

run-run
Jan 9, 2012, 06:36 AM
It seems we got massively confirmation emails last friday in Spain and some people starting to report units being delivered using standard post service (correos), anyway my two tracking # are not working on their web site.
All units are 6th Gen, 8Gb silver.

Spain

JRoDDz
Jan 9, 2012, 04:36 PM
Sent Apple a 1st gen nano 1GB and got a current generation 8gb replacement! Thanks Apple :)

davidjearly
Jan 10, 2012, 01:40 PM
Just received mine today (10/01/12). Had to go and collect it as I won't be around for deliveries.

Step 1 Request
December 13, 2011: Product received

Step 2 Service
December 13, 2011: Issue identified

Step 3 Return
January 7, 2012: Replacement Product Shipped
Shipped via UPS with tracking number 1ZW9V*************

Completely delighted with it. It is in flawless cosmetic condition, and I don't think Apple can be commended enough for this.

radug
Jan 10, 2012, 04:04 PM
Received mine today (after re-routing UPS to a work address).

8Gb Silver iPod Nano replacing the working white 4Gb Nano i sent in.

Curiously, the sticker on the back warning about listening to high volume audio for prolonged periods of time is in french, though i live in the UK and sent this to Apple UK.

Bottom line, good job Apple :)

g0odfr1end102
Jan 10, 2012, 04:15 PM
Received mine today (after re-routing UPS to a work address).

8Gb Silver iPod Nano replacing the working white 4Gb Nano i sent in.

Curiously, the sticker on the back warning about listening to high volume audio for prolonged periods of time is in french, though i live in the UK and sent this to Apple UK.

Bottom line, good job Apple :)

Hey, did you have a valid tracking number :confused:

radug
Jan 10, 2012, 05:17 PM
yes, i had a UPS InfoNotice 12 digit tracking number that worked perfectly on UPS's website.

However, i could not re-route the delivery to a new address using the online tools and had to call. (word of advice here, use the 020 7949 0190 number instead of 0845 787 7877, much cheaper. Also, if you keep selecting 'other' in the switchboard options you will eventually reach a human being, who can redirect you delivery to an alternative address).

g0odfr1end102
Jan 11, 2012, 12:28 AM
yes, i had a UPS InfoNotice 12 digit tracking number that worked perfectly on UPS's website.

However, i could not re-route the delivery to a new address using the online tools and had to call. (word of advice here, use the 020 7949 0190 number instead of 0845 787 7877, much cheaper. Also, if you keep selecting 'other' in the switchboard options you will eventually reach a human being, who can redirect you delivery to an alternative address).

Thanks a lot for your reply, my problem is that the tracking number they have sent me isn't valid, so I can't track the iPod nor re-route it...

dijonemon
Jan 11, 2012, 09:42 AM
Received mine the other day, but . UPS guy actually told me it was an empty box to send the iPod back (which confused me no end!) Forgot about it until this morning as I was on my way out the door at the time. Anyway, opened it today and there's an 8GB 6th Gen  iPod nano in there.

mkjj
Jan 11, 2012, 11:20 AM
Got mine the other day as well, waiting for the second one!!

entropi
Jan 11, 2012, 03:02 PM
November 14, 2011: Service Requested
December 7, 2011: Product received
December 7, 2011: Issue identified
January 4, 2012: Replacement Product Shipped
...and January 11, 2012 - got it!

it's nice and all, on the bright orange sticker on the back it says among other things: "236 of 3000" and "12/26" - so is there 3000 made, and mine was made on the 26th of december?

tomorrow I will get a new iPhone 4 after the hold button on my nearly one year old phone died... so my tech stuff starts 2012 quite fresh I must say... now, where's that ivy bridge mba 11"? :D

yorkshire
Jan 14, 2012, 05:15 AM
Step 1 Request

December 24, 2011: Product received

Step 2 Service

December 24, 2011: Issue identified

Step 3 Return

January 12, 2012: Replacement Product Shipped

I think they're getting a bit quicker now, that is a 3 week turnaround time, not to mention the iPod was sent during the Christmas period.

reini1305
Jan 14, 2012, 06:11 AM
http://www.abload.de/img/fast41ogk.png
Yeah, that was fast!

cambookpro
Jan 14, 2012, 06:28 AM
Second iPod nano, sent at different times as I thought I'd lost the other one but now just found it lol... :p

6 Jan Product Received

6 Jan Issue Identified

6 Jan Product Replacement Pending

UK.

TheBritishBloke
Jan 14, 2012, 08:01 AM
From UK:

Product Replacement Pending since 7th January :(

Pixellated
Jan 15, 2012, 12:02 AM
Step 1 Request

December 24, 2011: Product received

Step 2 Service

December 24, 2011: Issue identified

Step 3 Return

January 12, 2012: Replacement Product Shipped

I think they're getting a bit quicker now, that is a 3 week turnaround time, not to mention the iPod was sent during the Christmas period.
Nice, mine has been pending since the 29th so should be sent soon, hopefully. :P

TuiSong
Jan 15, 2012, 12:12 AM
I requested service on the 12th of november according to my service request, I received my box to post it out on the 22nd of december and sent it away the same day.

My service request page is still sitting at service requested, no indication that they have received the iPod or assessing it. How long did it take for others between sending it back in and seeing some indication that it had been received? I used the correct mailer and followed the instructions of having the courier call to pick it up etc. Should I be worried that my iPod has got lost somewhere?

Two months in, and I'm not even past step 1 | request, yet

Nlkkl
Jan 15, 2012, 06:44 AM
Here's mine, hopefully getting it soon now! :)


Step 1 Request

December 24, 2011: Product received

Step 2 Service

December 24, 2011: Issue identified

Step 3 Return

January 14, 2012: Replacement Product Shipped
Shipped via UPS with tracking number xxxxxxxxxxxxxxxx

saraviamd
Jan 15, 2012, 12:19 PM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

I requested service on the 12th of november according to my service request, I received my box to post it out on the 22nd of december and sent it away the same day.

My service request page is still sitting at service requested, no indication that they have received the iPod or assessing it. How long did it take for others between sending it back in and seeing some indication that it had been received? I used the correct mailer and followed the instructions of having the courier call to pick it up etc. Should I be worried that my iPod has got lost somewhere?

Two months in, and I'm not even past step 1 | request, yet

Same here, from el Salvador, and two months waiting and still no news.

javjamoll
Jan 15, 2012, 08:36 PM
Mines was serviced on the 30th Dec.

Still pending replacement, but I'm not too desperate for it yet.

EvanLugh
Jan 17, 2012, 05:11 AM
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)



Same here, from el Salvador, and two months waiting and still no news.

I requested service on the 12th of november according to my service request, I received my box to post it out on the 22nd of december and sent it away the same day.

My service request page is still sitting at service requested, no indication that they have received the iPod or assessing it. How long did it take for others between sending it back in and seeing some indication that it had been received? I used the correct mailer and followed the instructions of having the courier call to pick it up etc. Should I be worried that my iPod has got lost somewhere?

Two months in, and I'm not even past step 1 | request, yet

Same here, too. Hopefully it's not that the posties have caught on.

SAFC2403
Jan 17, 2012, 07:11 AM
My status has been at "Product replacement pending" since 21 December :confused:

boy-better-know
Jan 17, 2012, 07:15 AM
My status has been at "Product replacement pending" since 21 December :confused:
Mine has since Dec 22nd, and by the looks of it, people are getting theirs before us when they sent it in after. Have they forgotten about us :'(

SAFC2403
Jan 17, 2012, 07:23 AM
Mine has since Dec 22nd, and by the looks of it, people are getting theirs before us when they sent it in after. Have they forgotten about us :'(

Hope not:(

EvanLugh
Jan 17, 2012, 08:04 AM
Mines November 26th..

Frosticus
Jan 17, 2012, 08:19 AM
Give it 6 weeks from the day Apple confirmed receiving your old Nano.

My replacement arrived 6 weeks to that day - They received it on November 17th, I got my replacement on December 29th.

6 weeks is the time period that was originally stated by Apple (somewhere...) for replacement. Your patience will be rewarded! :D

Thajtodad
Jan 17, 2012, 11:14 AM
Mine just went into status that says "replacement product shipped" is there any way to check the serial number, or get a tracking number?

limesmoothie
Jan 17, 2012, 02:49 PM
Mine has since Dec 22nd, and by the looks of it, people are getting theirs before us when they sent it in after. Have they forgotten about us :'(

Mine was the same date and I got my replacement today. Stay strong :D

boy-better-know
Jan 17, 2012, 03:13 PM
Mine was the same date and I got my replacement today. Stay strong :D
Damn, well I am glad for you, what did you get mate?

TuiSong
Jan 17, 2012, 06:15 PM
Give it 6 weeks from the day Apple confirmed receiving your old Nano.


My problem is they haven't confirmed receiving it yet. That is the bit worrying me, how do I know it hasn't fallen into a crack somewhere

limesmoothie
Jan 18, 2012, 04:15 AM
Damn, well I am glad for you, what did you get mate?

Silver 6th Gen Nano 8gb. Very pleased. :)

kinemania
Jan 18, 2012, 07:22 AM
We have been expecting new nano’s for two months in Turkey :( There is no news about how long will it take...

reini1305
Jan 18, 2012, 07:40 AM
http://www.abload.de/img/fast41ogk.png


Received it today. Unfortunately I haven't been at home, so I'll get it tomorrow.

Confuzzzed
Jan 19, 2012, 05:11 AM
Received it today. Unfortunately I haven't been at home, so I'll get it tomorrow.

Good for you! Where are you based?

SAFC2403
Jan 19, 2012, 05:13 AM
My status has been at "Product replacement pending" since 21 December :confused:

Mine has been sent!! Should be here today :cool: Just needed to be patient :)

Nlkkl
Jan 19, 2012, 06:43 AM
Mines been delivered to the house just need to get home and see if its a 1st gen or 6 gen! :)

reini1305
Jan 19, 2012, 08:19 AM
Good for you! Where are you based?

Austria. Got it, now wearing it as a watch with a TikTok wristband. I like it very much, maybe I'm going to listen to music more often now.

g0odfr1end102
Jan 25, 2012, 04:24 PM
Mine was shipped on January 2nd, still waiting for it— Im based in France.


Oh, did I mention I was getting pissed off as the tracking number doesn't exist?

Tired of all this crap, excuse my language, but if I knew this whole thing was going to happen, I doubt I would've sent my iPod in the first place, no one was able to help me out...

archre
Jan 26, 2012, 06:40 AM
Mine was sent today. From the serial number it's a 6th gen nano.

I went to Amazon and ordered a TikTok armband so I can wear it as a watch.

pablofg94
Jan 26, 2012, 07:55 AM
you can still send a nano if your country is no listed in the online service. I'm from Chile. I went to the apple reseller and they received my first gen nano. They (explicitly) told me that I would receive a 6 gen nano in about two months. They'll care about sending and receiving it :)

EvanLugh
Jan 26, 2012, 01:40 PM
I'm still waiting for them to acknowledge they received it :(

BigSte
Jan 26, 2012, 01:52 PM
Mines been at "Product Replacement Pending" since 26th December.

Shouldn't be impatient as I never used to use it, but still!

mattyu007
Jan 26, 2012, 05:28 PM
The Apple status updates augmented with my own little notes :)

Step 1: Request
Dec 20, 2011 — Service Requested
Dec 24, 2011 — Empty Box Sent from Apple
Dec 28, 2011 — Empty Box Delivered
Jan 03, 2012 — iPod Left at UPS
Jan 04, 2012 — iPod Arrived at Apple (According to UPS)
Jan 24, 2012 — iPod Received by Apple (According to Apple)

Step 2: Service
Jan 25, 2012 — Issue Identified

Step 3: Return
Jan 25, 2012 — Product Replacement Pending


I'm from Canada. Hope it gets here soon! :D

TuiSong
Jan 27, 2012, 04:10 AM
Anyone from New Zealand had any word on their replacement yet? I sent mine away before christmas last year and they still haven't even acknowledged receipt of it. I am wondering if there is a big stash of iPods collecting in Auckland or something waiting to be shipped out in one hit. I don't know if I ought to be contacting Apple yet or not. My original request was over two months ago now and I am sure I read somewhere that you had to send the iPod in within four weeks of them sending out the box or you would have to restart the process. Kind of difficult to do without having the iPod in my possession

archre
Jan 30, 2012, 10:45 AM
My replacement Nano 6g arrived today.

December 20, 2011: Service Requested
January 12, 2012: Product received
January 12, 2012: Issue identified
January 25, 2012: Replacement Product Shipped
January 30, 2012: Replacement Product Arrived

EvanLugh
Jan 30, 2012, 11:48 AM
Anyone from New Zealand had any word on their replacement yet? I sent mine away before christmas last year and they still haven't even acknowledged receipt of it. I am wondering if there is a big stash of iPods collecting in Auckland or something waiting to be shipped out in one hit. I don't know if I ought to be contacting Apple yet or not. My original request was over two months ago now and I am sure I read somewhere that you had to send the iPod in within four weeks of them sending out the box or you would have to restart the process. Kind of difficult to do without having the iPod in my possession

I'm the same but UK

Larouche
Jan 30, 2012, 01:08 PM
HI,
here's where I'm at:

November 26, 2011: Service Requested
December 23, 2011: Received box
December 29, 2011: Shipped box
January 14, 2012: Product received
January 15, 2012: Issue identified
January 15, 2012: Product replacement pending

I'm in Montreal.

It starting to take a lot of time I must say
It's not my main iPod so that's not that big of a deal, but still...

TuiSong
Jan 30, 2012, 06:38 PM
I'm the same but UK

I got an email from them and update to my status! they finally have the iPod marked down s received and replacement pending. I can relax about it now. It pretty much took 5 weeks from my sending the parcel back for them to receive. Must have gone the paddle boat up the congo, camels across the desert and elephants across the Pyrenees route

EvanLugh
Jan 31, 2012, 04:49 AM
I got an email from them and update to my status! they finally have the iPod marked down s received and replacement pending. I can relax about it now. It pretty much took 5 weeks from my sending the parcel back for them to receive. Must have gone the paddle boat up the congo, camels across the desert and elephants across the Pyrenees route

Excellent. Hope mines soon :D

Alinoe
Jan 31, 2012, 05:51 AM
I'm in Norway. Requested service january 2, sendt it inn a few days later, it's been on "product placement pending" since january 19th.

warghh
Feb 2, 2012, 01:13 AM
I'm curious if anyone's sent in an iPod that doesn't work anymore, and received a replacement.

seong
Feb 2, 2012, 02:37 AM
I'm curious if anyone's sent in an iPod that doesn't work anymore, and received a replacement.

For me, they didn't care if my iPod wasn't working or not. As long as it was eligible and the right model, anyone can send it in. It really depends on the policy in your country

blackslayer
Feb 2, 2012, 07:19 AM
From Singapore here. Sent in my ipod nano before christmas. just received a call from them that i will be getting a new ipod nano 6th gen in a few days! woohoo:o

tjmrpm04
Feb 2, 2012, 09:50 AM
I'm curious if anyone's sent in an iPod that doesn't work anymore, and received a replacement.

I sent one in that had a broken screen, bent back casing, water dammage, and would make a static buzzing when plugged in and would not play music anymore. They sent me a fully functioning 6th gen that is working great in my car right now!

goneeuro
Feb 2, 2012, 06:11 PM
I got an emai jan 15th that they were sending an empty box. I still have not received it. How can I send in my nano for replacement. Im in Germany by the way.

TuiSong
Feb 3, 2012, 03:50 AM
Excellent. Hope mines soon :D

my replacement arrived here today, so hopefully once yours does actually hit the next stage it will all happen much faster

EvanLugh
Feb 3, 2012, 04:27 AM
Still on step 1: request. Probably got lost..:( well over 6wks now

seong
Feb 3, 2012, 04:41 AM
This week's Saturday will be exactly 6 weeks for me.
Not a single word about replacement shipped. Yet.

bigjobby
Feb 3, 2012, 06:51 AM
Still on step 1: request. Probably got lost..:( well over 6wks now

Its difficult muddling to the right department but give them a call. Hope you got your proof of dispatch from the P.O. just in case.

hateapple
Feb 3, 2012, 06:09 PM
Maybe you misread. I haven't gotten an upgrade, I haven't gotten anything, not even an email saying the diagnosing process has begun, never mind an email about one being shipped.

kbfr08
Feb 3, 2012, 06:12 PM
Maybe you misread. I haven't gotten an upgrade, I haven't gotten anything, not even an email saying the diagnosing process has begun, never mind an email about one being shipped.
.
I like your username. I guess you registered just to post about the issues you had. How about you give apple a call instead of whining on macrumors?

EvanLugh
Feb 4, 2012, 05:05 AM
Maybe you misread. I haven't gotten an upgrade, I haven't gotten anything, not even an email saying the diagnosing process has begun, never mind an email about one being shipped.

F you'd read, you see you're nt the only one in this position (I am). Aside from ringing them, there's nothing you can (or I) do

bigjobby
Feb 4, 2012, 09:27 AM
So I am in Canada, I requested service for the recall on Nov 22. It took one month to the day to get a box to send the iPod back. Of course then Christmas happened. According to the tracking number the box was signed for by Andre in the first week of Jan. Jan 17 repair status updated saying product received, it has now said replacement pending since Jan 18. Can it really take this long to put a new one in a box and ship it, as they are apparently doing? I understand that this is a huge undertaking but, really? I must admit that due to the service I've gotten, as well as some other people I know have gotten in the past, among other issues, I'll likely never give crApple any of my money ever again.:mad:

Maybe you misread. I haven't gotten an upgrade, I haven't gotten anything, not even an email saying the diagnosing process has begun, never mind an email about one being shipped.

I applied on the first day in mid-November and box/packaging never arrived. Not that I was in much hurry but I gave them a bell on Jan 5th, and packaging arrived the next day. Been stuck on 'Product replacement pending' since the 10th so looking relatively good so far.

Anyway, make some noise in the right direction and the right people might hear you. i.e. give them a call. Simple.

Don't see what your fuss is about tbh; just be patient.

BigSte
Feb 6, 2012, 01:15 PM
So horrible of them to upgrade you for nothing.

They're not doing it out of the goodness of the heart, they've recalled them because they supplied a potentially dangerous product.

Now, they don't have to replace them with the newer model, they could refurb the returned nanos and use those as replacements, but I'm guessing its simpler and quicker (and so cheaper) for them to send out the newer ones.

Maybe the reason people are getting impatient is because they've spent their hard-earned money on a product they haven't got at the moment.

Maybe apple should use some of the huge stockpile of cash they have and hire some more temporary staff to speed up the process.

rocklnder
Feb 7, 2012, 01:43 AM
I have been waiting since mid november 2011 for my replacement. What is the delay?:(