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View Full Version : 2011 MBA screen issue




ckyoon
Mar 5, 2012, 06:29 AM
Anyone know if this is screen defective issue?

I installed the backdrop and found that this only happened on a black background, can I go to Genius bar to get it replace?



miles01110
Mar 5, 2012, 06:32 AM
Take it in and see if they'll replace it, although the picture doesn't really make it obvious what you're talking about IMO. Just looks like a reflection to me.

ckyoon
Mar 5, 2012, 06:36 AM
Can you see the "M" look a like and the 2 white lines in the middle of the screen? I thought it was dirt or something else on the screen but not, looks alike light leakage.

miles01110
Mar 5, 2012, 06:38 AM
Can you see the "M" look a like and the 2 white lines in the middle of the screen? I thought it was dirt or something else on the screen but not, looks alike light leakage.

Oh. I thought it was a reflection.

MBHockey
Mar 5, 2012, 06:39 AM
It's from the screen pressing against the keyboard/trackpad when it's closed. Do you put it in a backpack with books in it?

I had the same problem and they replaced mine. It was only 5 weeks old when I brought it in. How long have you had it?

You should make a genius bar appointment ASAP.

ckyoon
Mar 5, 2012, 06:56 AM
It's from the screen pressing against the keyboard/trackpad when it's closed. Do you put it in a backpack with books in it?

I had the same problem and they replaced mine. It was only 5 weeks old when I brought it in. How long have you had it?

You should make a genius bar appointment ASAP.

I only put into bag once a week and no books in my coteetciel messenger. I don't think this is caused by pressing because I really handled it properly. Do you get this replaced on the spot at genius bar? Or they ask you to come another day to replace it?

miles01110
Mar 5, 2012, 07:05 AM
You'll likely have to leave it with them for a few days while it's fixed. I've never seen them do a screen replacement on the spot.

ckyoon
Mar 5, 2012, 07:14 AM
You'll likely have to leave it with them for a few days while it's fixed. I've never seen them do a screen replacement on the spot.

I see, thanks.

Are they going to wipe out the data inside the SSD?

MBHockey
Mar 5, 2012, 07:17 AM
I only put into bag once a week and no books in my coteetciel messenger. I don't think this is caused by pressing because I really handled it properly. Do you get this replaced on the spot at genius bar? Or they ask you to come another day to replace it?

They just gave me a brand new MBA but mine was only a few weeks old. I think it entirely depends on the genius. They may tell you it's user damage.

I handled mine very gently also. It only took it being in a bag, in its own compartment, with one or two books just a handful of times. It looked exactly like your screen.

Any kind of pressure will do that.

Edit: see these two threads on this issue:

http://forums.macrumors.com/showthread.php?t=1324635

http://forums.macrumors.com/showthread.php?t=1234731

MBHockey
Mar 12, 2012, 06:16 AM
Any luck with Apple, OP?

Rami98
Mar 15, 2012, 06:41 PM
Had the same thing happen to my 2011 13" MBA. Just went back to best buy and showed it to them and they returned it and gave me a new one in box from the shelves, with the same 250 dollars off black friday deal that i got for it and it was 3 months old, but they had that 14 days after christmas return thing, so i had them switch it out. I ordered a radtech screensavrz (recommended to me by other macrumors posters) and used the stock white thin sheet until the screenzavrz shipped. Got it in blue for 15 dollars (including shipping because of a coupon), and all i do now is put the screensavrz in between the keyboard and the screen before i close it. Very easy to do, and i carry it around just like i did before i got the screensavrz, and after 3 months, no scratches. I put it in a thin incase sleeve to protect it from scratches, then stick it in my book bag with multiple, thick, textbooks. It's a great buy.

http://www.radtech.us/Products/NotebookScreensavrz.aspx

hear are the coupon code(s)

http://www.retailmenot.com/view/radtech.us

Well worth it IMO. Got the blue one, and it looks striking, and I use it as a cleaning cloth when my screen gets dirty because it is made from microfiber.

Attached a picture.

ckyoon
Apr 3, 2012, 12:26 AM
Any luck with Apple, OP?

I brought to Genius Bar and I left my MBA with them for 1 working days, they replaced the whole screen for me without any charge. They never said anything but it took a while for the Genius to find the leakage. Maybe the whole store is too bright so they couldn't see it.

ckyoon
Apr 8, 2012, 09:21 PM
Had the same thing happen to my 2011 13" MBA. Just went back to best buy and showed it to them and they returned it and gave me a new one in box from the shelves, with the same 250 dollars off black friday deal that i got for it and it was 3 months old, but they had that 14 days after christmas return thing, so i had them switch it out. I ordered a radtech screensavrz (recommended to me by other macrumors posters) and used the stock white thin sheet until the screenzavrz shipped. Got it in blue for 15 dollars (including shipping because of a coupon), and all i do now is put the screensavrz in between the keyboard and the screen before i close it. Very easy to do, and i carry it around just like i did before i got the screensavrz, and after 3 months, no scratches. I put it in a thin incase sleeve to protect it from scratches, then stick it in my book bag with multiple, thick, textbooks. It's a great buy.

http://www.radtech.us/Products/NotebookScreensavrz.aspx

hear are the coupon code(s)

http://www.retailmenot.com/view/radtech.us

Well worth it IMO. Got the blue one, and it looks striking, and I use it as a cleaning cloth when my screen gets dirty because it is made from microfiber.

Attached a picture.

After you put this, can the lid closed without gap in between?