Talking to the Apple Technical Engineers

Hi all,

Do you think this is right, or safe...
First I'll explain a little about my issue - basically I can't remove my alternate email address (which is now my primary address) from my old Apple ID's account, so I can't verify my new Apple ID to use iMessage/FaceTime correctly.

I've been emailing Apple, they said that it IS a problem with my account, they can't remove it either... so the Apple Customer Chat guy escalated my case to Customer Support via email...and he couldn't do it either, so he then escalated my case to the Engineering Team, and that was two weeks ago, I haven't heard from them at all....but I did email the customer service guy back and he said to be patient basically...

The first time I contacted Apple back in October, I was ignored 100%, I had my case number and when I went to check back up on it, it said it had been completed.
Second time, in Nov, same thing happened.
This time, I'm actually getting through to people and they 'say' they're doing something about it...... I think because they don't know how to fix it, they're ignoring me 🙂

BUT, they changed my password and gave me a temp one to use...but they told me not to do much with the account... I've just got that thought in the back of my mind that this is some weird scam, you know..? I went through the Apple website (which is very difficult to find just a way to email them...)

Anyway, anybody else had any experiences like this? Been told to "wait" for several weeks?
Like I say, I don't mind waiting, just do you think everything is okay?! 🙂

The emails are coming from a euro.apple.com email address..

Thanks!

Below are extracts from a few of the emails.

Dear Kirk,

Thank you for these informations. I'm sorry to hear you didn't get contacted after your previous contacts to Apple.

I reset the password on your XXXX@gmail.com account. Your IDs are :

- Apple ID : XXXX@gmail.com
- Password : XXXXX

I tried to remove the email "XXXX1@me.com" from the Apple ID account 'XXXX2@gmail.com' and it didn't work. I have submitted a request to our engineering team so the removal can be done. I will get back to you as soon as I have more news.

In the meanwhile it is recommended you don't reset your Apple ID account password or modify datas on it. If you have a special need to do a change, please let us know.

I wish to thank you for your patience and I hope you'll have a sunny Sunday.

Sincerely,

Francois

Senior Advisor

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Hello Kirk,

My sincere apologies for the delay of this reply.

This issue is unfortunately still under investigation. I understand it has been on for a while and you must be eager to have this sorted out.

I can assure you I'm always keeping contact with our engineering team about the issue resolution. I will get back to you as soon as I have more news.

Thanks again for your patience. I wish you a pleasant afternoon.

Sincerely,

Francois

Senior Advisor
iTunes Store/Mac App Store Customer Support


http://www.apple.com/support/itunes/ww/

Thank you for allowing me the opportunity to assist you. Please note that you may receive an AppleCare survey email regarding my service; any feedback you provide would be greatly appreciated.

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