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View Full Version : Canceling an apple store return request




snocaps231
Mar 6, 2012, 07:45 AM
Just wondering if anyone knew how to cancel a return request or what Apple would do if I just don't mail it back. I purchased a refurbished MBA and the day I got it, it had power issues and audio output problems. After a Genius Bar and Store Sales technician phone call, we came up with returning the defective MBA and them sending me another of same value. A few days later I decided I didn't want it anymore and called for a cancellation but now I want to keep it. Do I just call to have the request cancelled or just not send it back?



Ubuntu
Mar 6, 2012, 07:50 AM
Just wondering if anyone knew how to cancel a return request or what Apple would do if I just don't mail it back. I purchased a refurbished MBA and the day I got it, it had power issues and audio output problems. After a Genius Bar and Store Sales technician phone call, we came up with returning the defective MBA and them sending me another of same value. A few days later I decided I didn't want it anymore and called for a cancellation but now I want to keep it. Do I just call to have the request cancelled or just not send it back?

Just call. No harm in doing that to find out the situation. While it's always good to get help from the forums the best idea here is to simply contact Apple.

NutsNGum
Mar 6, 2012, 07:52 AM
A return request will just expire on its own if you leave it a certain length of time. I'd phone them up about it anyway, and they'll cancel your cancellation for you.