This afternoon I set up a $20 data plan so that I could test-drive the Verizon LTE in my area. Worked great. Then, because I only wanted one month, I went in to cancel my account.
I guess I went one step too far, and de-activated my account and and SIM card. This wiped out my plan and made my SIM card "Invalid", in two taps.
I called Verizon and got passed around to three different departments, got dropped, called back, and talked to a woman who basically said that I couldn't get my $20 back, was out of luck on the data plan, and would have to buy a new SIM card at the Verizon store. ???
It's not like I got any warnings or anything about this...I just went in to cancel and then said "deactivate account". At the time, I didn't know what "deactivate" meant in this context. Has anyone else had this issue? Advice?
I guess I went one step too far, and de-activated my account and and SIM card. This wiped out my plan and made my SIM card "Invalid", in two taps.
I called Verizon and got passed around to three different departments, got dropped, called back, and talked to a woman who basically said that I couldn't get my $20 back, was out of luck on the data plan, and would have to buy a new SIM card at the Verizon store. ???
It's not like I got any warnings or anything about this...I just went in to cancel and then said "deactivate account". At the time, I didn't know what "deactivate" meant in this context. Has anyone else had this issue? Advice?