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View Full Version : Emails send from wrong address - Mail version 5.2 (1257)




brasskey
May 14, 2012, 08:10 PM
I hope this is not too confusing. I am not new to OSX, but I finally decided to use the Mail app for the first time. Setup was easy and I have been on it for about a month. I have the following accounts on it:

Microsoft Exchange Account
Gmail Account #1
Gmail Account #2
Yahoo Account #1
Yahoo Account #2

Today I sent an email to ~30 recipients from Gmail account #1. The email shows up in my sent folder as being sent from Gmail account #1. But, when people started replying, it came to Gmail account #2. I verified with people I sent it to that it came from Gmail account #2. Any ideas what the problem could be?



Carlanga
May 14, 2012, 08:21 PM
I think you just sent the msjs w/ Gmail 2 instead of 1. Check again your sent folder on G1 to see if they are in there or if they are in the G2 sent folder.

Not posible to be replied to G2 if sent from G1, did you check the google accounts in your phone or using the web, maybe the mail app itself is messed up.

brasskey
May 14, 2012, 08:42 PM
I think you just sent the msjs w/ Gmail 2 instead of 1. Check again your sent folder on G1 to see if they are in there or if they are in the G2 sent folder.

Not posible to be replied to G2 if sent from G1, did you check the google accounts in your phone or using the web, maybe the mail app itself is messed up.


May sound not possible but it's exactly what happened. I just tested again. I sent a test email from Gmail Account #1 to my Yahoo Account #1. First picture below is what I see when I am sending the email. Second picture under that is my sent folder after the email went through.

Draft Email

http://i193.photobucket.com/albums/z221/brasskey/ScreenShot2012-05-14at82715PM.png


Sent Folder

http://i193.photobucket.com/albums/z221/brasskey/ScreenShot2012-05-14at83656PM-1.png





When the email was received from Yahoo Account #1, it was shown as sent from Gmail Account #2.

Received Email

http://i193.photobucket.com/albums/z221/brasskey/ScreenShot2012-05-14at82914PM.png

Carlanga
May 14, 2012, 09:26 PM
Again, did you check/test the google accounts in your phone or using the website, maybe the mail app itself is messed up in where the msj appear and not necessarily on the server side.

brasskey
May 14, 2012, 09:47 PM
Again, did you check/test the google accounts in your phone or using the website, maybe the mail app itself is messed up in where the msj appear and not necessarily on the server side.

Sorry, didn't check that initially. Yes, the mail app on the website is showing something different (shows email from Gmail Account #2). What does that mean? I don't understand.

Carlanga
May 14, 2012, 10:57 PM
Sorry, didn't check that initially. Yes, the mail app on the website is showing something different (shows email from Gmail Account #2). What does that mean? I don't understand.

that something is wrong w/ the mail app (try reinstalling it) or something w/ the OS itself.

eugenem
May 22, 2012, 08:41 AM
I am having an exact same issue.

I reply to emails from one email address. It shows that this is the address the emails is being sent from. The emails show up in the correct sent folder BUT whenever someone replies, the email goes to another inbox...

I have checked and rechecked everything. Nothing seems to be working. Any advice would be appreciated.

It started a while ago; however it was only happening sporadically. I would reply from one email address and the reply from the recipient would go to another mailbox but then it would stop and not happen again for a while. Now it happens with every email I send...

eugenem
May 22, 2012, 09:29 AM
I figured it out!

Go into preferences and check the outgoing mail server for the address that you've having issues with. It will be shown as offline. Put a checkmark next to it where it says use only this server only. It will ask you to confirm the password for this account and take it back online.

It seems that something happened and the outgoing server was taken offline so the mail client has been using other outgoing servers from other accounts to send your messages which is why the replies were going to the wrong place.

Now that it's using the correct server and you're forcing it to use it, it should work just fine!

PWS
May 22, 2012, 04:38 PM
This is happening in a client's Mail app as well in Lion. Very frustrating. I thought I had it licked last week doing something similar with editing the smtp servers but it didn't stick: today it is back to doing the wrong reply to address...it even changed an email address in the sig file from the one it should have been to the one it was using as a reply to! That behaviour is very bizarre!

Any other ideas?

Thanks, Peter

claidheamdanns
Jul 30, 2012, 10:09 PM
I am getting the same problem with Mountain Lion.

Even though I have my personal website's email address set to reply with only that SMTP, all accounts are still replying with my gmail account in the Mountain Lion version of the Mail App.

I was able to resolve it by deleting the Gmail account from the Mail app's accounts list (in preferences) and rebuilding it. Since mine was initially set up using the older POP Gmail setup, I made sure to save all of my emails from that account that were still in the Inbox into a separate folder within Mail (probably an unnecessary step, but better safe than sorry). When I reset up the Gmail account it automatically configured as an IMAP account, and I have had no trouble since.

brayhite
Aug 7, 2012, 03:06 PM
I too was having this issue. I migrated to Postbox to test it out, and noticed it was doing the same thing. So I deleted the account and rebuilt it as one person suggested, and all is working fine.

One thing I think was different was the Outgoing mail Port. However, I can't find how to change it again in Postbox to see what it was and update it on Mail and see if that's the case.

FWIW, deleting the account and rebuilding it will probably solve your problem.

UPDATE: Using this:


Go into preferences and check the outgoing mail server for the address that you've having issues with. It will be shown as offline. Put a checkmark next to it where it says use only this server only. It will ask you to confirm the password for this account and take it back online.

and adding on to it, I went to Preferences>Accounts>(account that IS NOT being replied to) and clicked the Outgoing Mail Server and clicked Edit from the drop down.

This brings up a box showing the servers being used to send mail. If you're having issues, you'll probably see all email accounts on one line next to a single server. To check it, click that server and look at the User Name under Advanced. The User Name should be the email that all replies are being sent to.

To fix this, follow eugenem's directions. Most likely the account it's supposed to be using is offline, like he said. By default, I think, if you're using Gmail accounts they're all named Gmail. Change that in the Edit menu and match the server name with the email addy to avoid confusion.

Designandgrace
Apr 16, 2013, 09:15 AM
I figured it out!

Go into preferences and check the outgoing mail server for the address that you've having issues with. It will be shown as offline. Put a checkmark next to it where it says use only this server only. It will ask you to confirm the password for this account and take it back online.

It seems that something happened and the outgoing server was taken offline so the mail client has been using other outgoing servers from other accounts to send your messages which is why the replies were going to the wrong place.

Now that it's using the correct server and you're forcing it to use it, it should work just fine!

Thanks for that advice. I was having the same issues as in this thread and your solution worked perfectly!

joec1101
Apr 17, 2013, 02:59 PM
I had the same problem and this solution worked for me as well.

To take it a step further, I don't believe there is a setting for this in ios mail.app; so, if I sync my mail accounts to iPhone and iPad, will the ios mail.app function the same way (restrict the outgoing smtp server)?