I wasn't sure where to post this so I tried a couple places. Please excuse me for the duplicate thread.
Let me start by saying that I am not a "MAC Person". I am the admin for our company and I am trying to install a new MAC for our communications department. She installed Office X and is using Entourage as her e-mail client. We set up her Internet options in system preferences and went into Entourage to set up an account. I need to set it up to connect to an Exchange server. I set up an IMAP account and was having trouble connecting to the IMAP server. I then replaced the IMAP server name with the IP address and was able to connect. The problem is the user is stil receiving error messagessaying things such as "enexpected data encountered" with an error code 17997. She can then receive the e-mail but it is sometimes seeveral minutes after it has arrived.
I also know that there is a way to set up a schedule for mail to be sent and delivered. It seems as she can send e-mail and I will receive it almost instantly but e-mail sent to her address takes a while and sometimes does not appear until she goes to send and receive. I would like to bypass that step if possible.
If anyone can help I would appreciate it. Or point me in the direction where I can get my question answered.
Thanks.
Let me start by saying that I am not a "MAC Person". I am the admin for our company and I am trying to install a new MAC for our communications department. She installed Office X and is using Entourage as her e-mail client. We set up her Internet options in system preferences and went into Entourage to set up an account. I need to set it up to connect to an Exchange server. I set up an IMAP account and was having trouble connecting to the IMAP server. I then replaced the IMAP server name with the IP address and was able to connect. The problem is the user is stil receiving error messagessaying things such as "enexpected data encountered" with an error code 17997. She can then receive the e-mail but it is sometimes seeveral minutes after it has arrived.
I also know that there is a way to set up a schedule for mail to be sent and delivered. It seems as she can send e-mail and I will receive it almost instantly but e-mail sent to her address takes a while and sometimes does not appear until she goes to send and receive. I would like to bypass that step if possible.
If anyone can help I would appreciate it. Or point me in the direction where I can get my question answered.
Thanks.