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MacRumors
Jun 21, 2012, 09:56 AM
http://images.macrumors.com/im/macrumorsthreadlogo.gif (http://www.macrumors.com/2012/06/21/apple-launches-improved-employee-hardware-discount-program-for-mac-and-ipad/)


Back in January, Apple CEO Tim Cook announced (http://www.macrumors.com/2012/01/26/apple-to-give-employees-500-off-macs-and-250-off-ipads/) to employees that the company would begin a new hardware discount program in June, offering employees $500 off a Mac (excluding the Mac mini) or $250 off an iPad.

In line with that schedule, 9to5Mac reports (http://9to5mac.com/2012/06/20/apple-starts-500-off-macs-250-off-ipads-employee-discount-program/) that the new program has now gone live. As had been previously claimed, the discount is available to employees who have worked at Apple for at least 90 days, can be used once every three years, and can be stacked upon existing 25% employee discounts on hardware.

http://images.macrumors.com/article-new/2012/06/apple_retail_staff_overhead.jpg


Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight (http://www.macrumors.com/2012/06/13/retina-macbook-pro-shipping-estimates-slip-to-3-4-weeks-as-initial-shipments-begin/) for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program.

The enhanced hardware purchase program comes as Apple's retail store staff has begun seeing salary increases of as much as 25% (http://www.macrumors.com/2012/06/20/apple-retail-store-staff-set-to-gain-raises-of-up-to-25/) depending on market and performance. Those raises are set to go into effect in mid-July.

Article Link: Apple Launches Improved Employee Hardware Discount Program for Mac and iPad (http://www.macrumors.com/2012/06/21/apple-launches-improved-employee-hardware-discount-program-for-mac-and-ipad/)



ristlin
Jun 21, 2012, 09:58 AM
cool beans

BMNB1tch
Jun 21, 2012, 09:59 AM
good they deserve it!! :)

champ01
Jun 21, 2012, 10:04 AM
"Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program."

Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

EDIT (because some of you don't understand my point)
I don't mean having low stock is BS. A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!

organerito
Jun 21, 2012, 10:04 AM
Tim Cook is doing very well. I like him much better than the former CEO...
By the way, what was his name?:rolleyes:

toshmac
Jun 21, 2012, 10:05 AM
how difficult is it to get a job at an apple retail store?

Bodycalming
Jun 21, 2012, 10:05 AM
It is of no wonder that they are all :)ing

JesseW6889
Jun 21, 2012, 10:07 AM
Good, they won't be stealing my Retina's any more than they already are!

drewc1138
Jun 21, 2012, 10:09 AM
So does that mean that employees could get an iPad 2 for $50? That's a sweet deal.

Daalseth
Jun 21, 2012, 10:10 AM
"Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program ..."

That's just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.
No it's completely understandable. I just checked the AppleStore and they are out to 3-4 weeks delivery. That means that they can't keep up with demand. It makes perfect sense they would hold off opening it to Employees for a month or two until the surge passes. The employee discount will still be there.

KylePowers
Jun 21, 2012, 10:10 AM
Maxed out 13in MBA (2GHz i7, 8GB RAM, 512GB SSD) = $2199

Apple employee would pay $1149.25 :drool:

EDIT - Just in case people don't understand my math, it's inclusive of the 25% discount and $500 savings.

Unggoy Murderer
Jun 21, 2012, 10:10 AM
how difficult is it to get a job at an apple retail store?
I went through the interview process to the stage where they offered me the job, but I turned it down in favour of another position in a different company.

I'll say that it's not an easy process (it was three stages), and it was "different" to other interviews I'd been to in the past. On the whole, it was a brilliant experience, and if you have the opportunity; go for it.

jessea
Jun 21, 2012, 10:12 AM
Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

But Apple is really nowhere without their customers. :)

They're doing the smart move: serve customers first, then serve employees after stock is consistently available.

awer25
Jun 21, 2012, 10:17 AM
Seeking friend. Requirements: Works at Apple and hasn't yet used $500 or 25% discount. PM me if interested ;)

bobob
Jun 21, 2012, 10:20 AM
good they deserve it!! :)

It's just good business.

jaysen
Jun 21, 2012, 10:20 AM
So if I read this correct; Apple gives employees a 25% hardware discount + $500/$250 ?

So Assuming i Get the basic ipad $399 - 250 - 25% = $111.75 ? I'm going to assume the 25% stacks after the initial $250 off?

If so, that's crazy! Very cool incentive to work for Apple, even if only you can purchase one item every three years...

neo666
Jun 21, 2012, 10:22 AM
Just like to clarify that it HAS to be used with the 25% or the friends discount, cant be used by its self

baller1308
Jun 21, 2012, 10:23 AM
Damn, increased wages and increased discounts, good time to be an Apple Employee.

ristlin
Jun 21, 2012, 10:24 AM
So if I read this correct; Apple gives employees a 25% hardware discount + $500/$250 ?

So Assuming i Get the basic ipad $399 - 250 - 25% = $111.75 ? I'm going to assume the 25% stacks after the initial $250 off?

If so, that's crazy! Very cool incentive to work for Apple, even if only you can purchase one item every three years...

1 item every three years isn't so bad. I keep using most of my Apple products at least that long. My first macbook pro lasted 4 years. My iMac is on its way to its second year, and my first iPhone lasted 3-4 years.

Dionte
Jun 21, 2012, 10:24 AM
They deserve it.

ristlin
Jun 21, 2012, 10:25 AM
Damn, increased wages and increased discounts, good time to be an Apple Employee.

Well earned. Glad to see Apple rewarding the people at the front lines.

MacRumorUser
Jun 21, 2012, 10:25 AM
So does that mean that employees could get an iPad 2 for $50? That's a sweet deal.

iPad 2 = $399

iPad staff discount = $250

399 - 250 is not $50 the last time I checked....





I knew they should have put the calculator app on the iPad ;) :p

ghostface147
Jun 21, 2012, 10:27 AM
how difficult is it to get a job at an apple retail store?

It doesn't matter, they're dead end jobs.

Black107
Jun 21, 2012, 10:27 AM
Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal.

*sigh*

Augure
Jun 21, 2012, 10:31 AM
Maxed out 13in MBA (2GHz i7, 8GB RAM, 512GB SSD) = $2199

Apple employee would pay $1149.25 :drool:

No they would pay $1149 on the original price, not the maxed out.

The max out MBA would still be $1650 for employees. Unless they use the $500 they can only use once...

In France, prices are a total rip-off, and I'm waiting for a friend going to the us, or working in an Apple store to get it at the price it should be (the same price as in US stores)

neo666
Jun 21, 2012, 10:32 AM
iPad 2 = $399

iPad staff discount = $250

399 - 250 is not $50 the last time I checked....





I knew they should have put the calculator app on the iPad ;) :p

PLUS 25% off ! Last time i checked you didnt read the article

kyjaotkb
Jun 21, 2012, 10:34 AM
But Apple is really nowhere without their customers. :)

They're doing the smart move: serve customers first, then serve employees after stock is consistently available.

they're doing what most companies with an employee rebate program and industrial product in tight supply do (e.g. carmakers)! Makes totally sense btw.

MacRumorUser
Jun 21, 2012, 10:35 AM
PLUS 25% off ! Last time i checked you didnt read the article

Which would equate to $111.75 minus all the discounts. Normal circumstances, the 25% off is on the total price after the $250 employee discount. ;) Still not $50

neo666
Jun 21, 2012, 10:36 AM
Good, they won't be stealing my Retina's any more than they already are!

If they can't buy them...with the discounts at least, how are they stealing them?

Nielsenius
Jun 21, 2012, 10:36 AM
I'm not sure why anybody thinks that these employees "deserve" this enhanced discount. Working at the Apple Store is like working any other type of retail. The turnover rate is high, the employees know little about the products, and it's a dead-end job. The only ones, in my opinion, who actually deserve this substantial discount are the Geniuses at the Genius Bar. They're very knowledgeable and helpful (most of the time) and it takes significant training and dedication to get to that point. The "Specialists" on the floor don't know a Core i7 from a Core 2 Duo. In fact, they're so ill-informed that much of the information you receive from them is misleading. Any Mac enthusiast who's been to an Apple Store has experienced this first-hand.

CodexMonkey
Jun 21, 2012, 10:38 AM
Iím going to get a job at Apple.

See you all in 91 days.

:))

ngenerator
Jun 21, 2012, 10:39 AM
Which would equate to $111.75 minus all the discounts. Normal circumstances, the 25% off is on the total price after the $250 employee discount. ;) Still not $50

(399*.75)= 299.25
-250=49.25

There you go: it's the discount first, then the $250 credit.

MacGod
Jun 21, 2012, 10:39 AM
I don't get it - this is like posting an internal circulating memorandum - why is this newsworthy? What merit does an employee discount program have on me as a consumer?

Maybe next week we will get to read about the shutdown of the bathrooms in Bldg A...

neo666
Jun 21, 2012, 10:40 AM
Which would equate to $111.75 minus all the discounts. Normal circumstances, the 25% off is on the total price after the $250 employee discount. ;) Still not $50

Well if you want to assume thats how they are applying it :cool: If the do it the other way though....

ngenerator
Jun 21, 2012, 10:41 AM
If they do it the other way though....

...which they do

AR999
Jun 21, 2012, 10:42 AM
Image (http://www.macrumors.com/2012/06/21/apple-launches-improved-employee-hardware-discount-program-for-mac-and-ipad/)


Back in January, Apple CEO Tim Cook announced (http://www.macrumors.com/2012/01/26/apple-to-give-employees-500-off-macs-and-250-off-ipads/) to employees that the company would begin a new hardware discount program in June, offering employees $500 off a Mac (excluding the Mac mini) or $250 off an iPad.

In line with that schedule, 9to5Mac reports (http://9to5mac.com/2012/06/20/apple-starts-500-off-macs-250-off-ipads-employee-discount-program/) that the new program has now gone live. As had been previously claimed, the discount is available to employees who have worked at Apple for at least 90 days, can be used once every three years, and can be stacked upon existing 25% employee discounts on hardware.

Image (http://cdn.macrumors.com/article-new/2012/06/apple_retail_staff_overhead.jpg)


Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight (http://www.macrumors.com/2012/06/13/retina-macbook-pro-shipping-estimates-slip-to-3-4-weeks-as-initial-shipments-begin/) for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program.

The enhanced hardware purchase program comes as Apple's retail store staff has begun seeing salary increases of as much as 25% (http://www.macrumors.com/2012/06/20/apple-retail-store-staff-set-to-gain-raises-of-up-to-25/) depending on market and performance. Those raises are set to go into effect in mid-July.

Article Link: Apple Launches Improved Employee Hardware Discount Program for Mac and iPad (http://www.macrumors.com/2012/06/21/apple-launches-improved-employee-hardware-discount-program-for-mac-and-ipad/)

Every 3 years? Sounds pretty rough.

yagran
Jun 21, 2012, 10:43 AM
Every 3 years? Sounds pretty rough.

How often to you buy a new mac?!

KylePowers
Jun 21, 2012, 10:44 AM
No they would pay $1149 on the original price, not the maxed out.

The max out MBA would still be $1650 for employees. Unless they use the $500 they can only use once...

In France, prices are a total rip-off, and I'm waiting for a friend going to the us, or working in an Apple store to get it at the price it should be (the same price as in US stores)
$2199*.75 = $1649.25 - $500 = $1149.25. This is what I was implying in my original post :)

AustinIllini
Jun 21, 2012, 10:46 AM
They deserve it.

Most certainly. The Apple Store is the best shopping experience you can have. Sucks when I don't have anything I need to buy. Also sucks that the only places I shop are Apple and Guitar Center.

MH01
Jun 21, 2012, 10:47 AM
Good to see them getting some perks

GREEN4U
Jun 21, 2012, 10:49 AM
Does that mean a base model 11" Macbook Air will cost them $250?!?! That's ridiculous!!

I left Apple at the wrong time! Oh well, I'm making more money and have a more relaxed job now. Haha.

Dangerous Theory
Jun 21, 2012, 10:57 AM
"Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program."

Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

EDIT (because some of you don't understand my point)
I don't mean having low stock is BS. A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!

Apple stand to lose more by unimpressing customers. Apple Employees naturally aren't going to shun apple like the public and press can.

nuckinfutz
Jun 21, 2012, 11:01 AM
I'm not sure why anybody thinks that these employees "deserve" this enhanced discount. Working at the Apple Store is like working any other type of retail. The turnover rate is high, the employees know little about the products, and it's a dead-end job. The only ones, in my opinion, who actually deserve this substantial discount are the Geniuses at the Genius Bar. They're very knowledgeable and helpful (most of the time) and it takes significant training and dedication to get to that point. The "Specialists" on the floor don't know a Core i7 from a Core 2 Duo. In fact, they're so ill-informed that much of the information you receive from them is misleading. Any Mac enthusiast who's been to an Apple Store has experienced this first-hand.

Spoke to a friend and he said Apple hires on personality. They often will hire people who are good communicators despite having little computer knowledge. I agree with this because those who still buy computers at retail aren't the most savvy customers so they really don't know a know-it-all talking over their heads.

Also ...Apple stores are busy. I'd hate to be on my feet all day dealing with a throng of people but that's exactly what they do.

jonnysods
Jun 21, 2012, 11:02 AM
Wow that is a great discount on a Mac.

$500 off a Retina? Yum.

neo666
Jun 21, 2012, 11:04 AM
How often to you buy a new mac?!

I wanted the "three years is rough" quote too, but that 500(or)250 is every three years, and is new ontop of the 25%, which is every year so not too rough:apple:

MacFreak2011
Jun 21, 2012, 11:07 AM
Well if you want to assume thats how they are applying it :cool: If the do it the other way though....

I can vouch for it, it's the discount off, then the $500 (or $250).

Diode
Jun 21, 2012, 11:12 AM
"Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program."

Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

EDIT (because some of you don't understand my point)
I don't mean having low stock is BS. A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!

It's not capitalistic - it's customer service. IE The chef eats last mentality.

JAT
Jun 21, 2012, 11:14 AM
EDIT (because some of you don't understand my point)
I don't mean having low stock is BS. A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!
So, you would basically give away the first run of your new flagship product? What will your employees think of you when you shut down permanently with no cashflow?

I think waiting 4 months should be ok, here. (my guess on timing)

When something like the PS3 comes out, retail giants typically block employees from buying at all for the first months. They don't necessarily succeed, but they try. This isn't the same thing.

bunkyoh1
Jun 21, 2012, 11:16 AM
iPad 2 = $399

iPad staff discount = $250

399 - 250 is not $50 the last time I checked....





I knew they should have put the calculator app on the iPad ;) :p

399*.75-250=$49.25

I knew the public education system was failing ;)

calderone
Jun 21, 2012, 11:19 AM
So if I read this correct; Apple gives employees a 25% hardware discount + $500/$250 ?

So Assuming i Get the basic ipad $399 - 250 - 25% = $111.75 ? I'm going to assume the 25% stacks after the initial $250 off?

If so, that's crazy! Very cool incentive to work for Apple, even if only you can purchase one item every three years...

The 25% is every year, the $250/$500 is every 3 years. You can combine.

bunkyoh1
Jun 21, 2012, 11:21 AM
The $500/250 is a secondary option after the 25%.

GREEN4U
Jun 21, 2012, 11:26 AM
The question is when you combine both discounts does the $500 come off first and then the 25% off? That's a different chunk of change!

champ01
Jun 21, 2012, 11:26 AM
Apple stand to lose more by unimpressing customers. Apple Employees naturally aren't going to shun apple like the public and press can.

An employee buying a product (with or without discount) is also a customer.
Why should a employees be any less.

These employees are selling the products so for me as a boss I would love it if my employees would use these products all day long.

foodog
Jun 21, 2012, 11:30 AM
Time to make friends with an Apple store employee

champ01
Jun 21, 2012, 11:31 AM
It's not capitalistic - it's customer service. IE The chef eats last mentality.

You clearly never worked in a restaurant. The chef probably gets his diner for free and he eats all day long because he has to know what he is serving the customers.

It's all about being a capitalist and has nothing to do with customer service.

Dtderry
Jun 21, 2012, 11:32 AM
For a clarification on the prices people are putting here:

Applying the 25% off discount then the $500/$250:

Maxed out air (originally $2199): 2199*.75-500 = $1149.25
iPad 2 (originally $400): 400*.75-250 = $50

Applying the $500/$250 discount then 25% off:

Maxed out air: (2199-500)*.75 = $1274.25
iPad 2: (400-250)*.75 = $112.5

hobo.hopkins
Jun 21, 2012, 11:32 AM
An employee buying a product (with or without discount) is also a customer.
Why should a employees be any less.

These employees are selling the products so for me as a boss I would love it if my employees would use these products all day long.

There are a myriad of reasons why employees should not be permitted to purchase newer items that are in limited supply at discounted pricing. It isn't fair to the ordinary customer, who doesn't have the advantage of grabbing a model before the store opens or when it first arrives. Additionally, this employee discount programme is a bonus offered to employees - it isn't a right. The refrain from newer products is merely temporary, so they aren't denying them anything or treating them as "lesser" customers.

You clearly never worked in a restaurant. The chef probably gets his diner for free and he eats all day long because he has to know what he is serving the customers.

It's all about being a capitalist and has nothing to do with customer service.

Can't you see that further limiting the supply of these items by allowing employees to buy them at substantially discounted prices would damage ordinary customers? Thereby giving them poorer service?

Mr.Mo
Jun 21, 2012, 11:38 AM
I worked for Apple '08-'09 during my final year in Houston. Worked as a school teacher and part-time at Apple. Honestly I loved it there and was sad I couldn't transfer to a Chicago store because it was out of the district.

Honestly it was the best retail job I had: Great staff, mostly great clientele. We were instructed to promote the products and not upsell. That kind of respect turned me into a lifetime customer and supporter. Any place that treated me well as an employee during my teens/early 20s (Target, Apple) has earned THOUSANDS from me as a customer now.

This is awesome news for employees, especially when you consider how busy the stores are now.

champ01
Jun 21, 2012, 11:40 AM
There are a myriad of reasons why employees should not be permitted to purchase newer items that are in limited supply at discounted pricing. It isn't fair to the ordinary customer, who doesn't have the advantage of grabbing a model before the store opens or when it first arrives. Additionally, this employee discount programme is a bonus offered to employees - it isn't a right. The refrain from newer products is merely temporary, so they aren't denying them anything or treating them as "lesser" customers.

Again, If you're an employee then it makes perfect sense to be in the front row.
If customers don't get that then they are being egoistic.



Can't you see that further limiting the supply of these items by allowing employees to buy them at substantially discounted prices would damage ordinary customers? Thereby giving them poorer service?

Not every employee of Apple is buying the new product so giving the excuse that nobody else can have the new product is lame in my opinion.

admanimal
Jun 21, 2012, 11:42 AM
Can't you see that further limiting the supply of these items by allowing employees to buy them at substantially discounted prices would damage ordinary customers? Thereby giving them poorer service?

Not to mention that it might entice less scrupulous employees to buy the hot new item(s) and then just turn around and sell them for a profit.


Again, If you're an employee then it makes perfect sense to be in the front row.
If customers don't get that then they are being egoistic.


If an Apple employee wants to be first in line for a new product, they are more than welcome to do so. They will just have to pay full price like everybody else.

acslater017
Jun 21, 2012, 11:50 AM
A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!

Any employee worth their salt knows that getting product into the hands of customers is more important than using their employee discount. It's a reasonable clause - if your product is already super constrained, do you really want 50,000 of your own employees snatching up discounted units before actual customers can get them? :rolleyes:

----------

Time to make friends with an Apple store employee

They'd have to be a really good friend to give you their once-every-three-years discount!

Otherwise they can get you a standard 15% on non-constrained items.

----------

iPad 2 = $399

iPad staff discount = $250

399 - 250 is not $50 the last time I checked....

I knew they should have put the calculator app on the iPad ;) :p

Read the article. It is stacked ON TOP of the existing 25% discount. ($399*0.75) - 250 = $49.25.

champ01
Jun 21, 2012, 11:50 AM
Any employee worth their salt knows that getting product into the hands of customers is more important than using their employee discount. It's a reasonable clause - if your product is already super constrained, do you really want 50,000 of your own employees snatching up discounted units before actual customers can get them? :rolleyes:

YES

Again.... Employees buying products are also customers. There's only less profit.
Those that don't agree with me talk about money and nothing else. (or its Apple's PR)
I may come of a little strong but it truly is that simple.

aristobrat
Jun 21, 2012, 11:58 AM
It doesn't matter, they're dead end jobs.
At the store I worked at, these two job paths happened fairly frequently:

Employee starts as a part-time Specialist (sales person).
Employee applies for/gets promoted to full-time Creative position (trainer).
Employee takes a position in training/corporate development at a non-retail company.

Employee starts as a part-time Specialist (sales person).
Employee apples for/gets promoted to full-time Genius position (technical).
Employee takes a position in IT at a non-retail company.

While the in-store career path may be limited by the number of different jobs (sales, technical, training, management), the pay/benefits is outstanding for a retail company, and having it on your resume can be a huge plus.

Rodimus Prime
Jun 21, 2012, 12:04 PM
Nice to see this change. It nice to see how Tim is improving Apple for the better for its employees instead of SJ view that they should just be happy working for Apple.

Diode
Jun 21, 2012, 12:11 PM
You clearly never worked in a restaurant. The chef probably gets his diner for free and he eats all day long because he has to know what he is serving the customers.

It's all about being a capitalist and has nothing to do with customer service.

I guess you clearly missed my point. The policy is there to keep customers from getting angry by employees hoarding products for themselves.

milo
Jun 21, 2012, 12:16 PM
Again.... Employees buying products are also customers.

And again, there's nothing stopping employees from buying the retina macs. They just don't get a discount on it, which makes perfect sense for a product in short supply. I don't know why that's so hard for you to understand.

And once supply catches up and stores have the models in stock, and online orders ship right away, they'll probably add that model to this discount program as well. Having to wait a bit to get the discount really isn't a big deal, this program seems extremely fair and generous.

103617
Jun 21, 2012, 12:25 PM
Just want to clear up a few things. I just left Apple a few months ago and was offered the $500 credit.

The $500 is stacked after the 25%. I won't explain why, but that's how it's done if the employee still has a 25% discount for the year.

Tim Cook has not made conditions better for employees. In fact, many of the people I know are leaving after they buy their computer with the $500 credit. They're tired of the launches, little pay and little hours. It's more than likely an attempt at hedging to keep their employees, which is what they're probably doing with the huge raises. Still, many people are tired of not being able to advance within the company. I'm glad I got out of there quickly.

ShiftyPig
Jun 21, 2012, 12:36 PM
Acquire an iPad for under $200? Yeah, none of those are going to end up on eBay :rolleyes:

AntJon82
Jun 21, 2012, 12:39 PM
id love a job at the apple store thats 1 of my dream jobs besides playing for or owniing the cleveland browns

JesseW6889
Jun 21, 2012, 12:41 PM
If they can't buy them...with the discounts at least, how are they stealing them?

I'm saying 'good' because they can't buy them with the discounts, which would further restrain stock on top of them holding retinas for friends, like they're already doing.

ghostface147
Jun 21, 2012, 12:42 PM
At the store I worked at, these two job paths happened fairly frequently:

Employee starts as a part-time Specialist (sales person).
Employee applies for/gets promoted to full-time Creative position (trainer).
Employee takes a position in training/corporate development at a non-retail company.

Employee starts as a part-time Specialist (sales person).
Employee apples for/gets promoted to full-time Genius position (technical).
Employee takes a position in IT at a non-retail company.

While the in-store career path may be limited by the number of different jobs (sales, technical, training, management), the pay/benefits is outstanding for a retail company, and having it on your resume can be a huge plus.

I still think it's a dead end job because you can't really move up within Apple. In other words, you aren't going from a retail location to something more corporate. That may be the way Apple operates and of course we all have to advance our careers (which means leaving current companies), but that's what I meant.

gnasher729
Jun 21, 2012, 12:43 PM
In France, prices are a total rip-off, and I'm waiting for a friend going to the us, or working in an Apple store to get it at the price it should be (the same price as in US stores)

Once the friend going to the USA pays import duty and all the taxes, how much do you think does it cost? And I don't know Apple's rules, but in many places you can and will be fired if you use your employee discount to buy for someone else.

whooleytoo
Jun 21, 2012, 12:46 PM
Unless things have changed, in addition to 250/500 every 3 years, and 25% every year, they also have the option to buy more Apple kit at 15% discount.

I probably have 90+ days holidays coming to me at this stage.. I wonder... :p

GREEN4U
Jun 21, 2012, 12:48 PM
Just want to clear up a few things. I just left Apple a few months ago and was offered the $500 credit.

The $500 is stacked after the 25%. I won't explain why, but that's how it's done if the employee still has a 25% discount for the year.

Tim Cook has not made conditions better for employees. In fact, many of the people I know are leaving after they buy their computer with the $500 credit. They're tired of the launches, little pay and little hours. It's more than likely an attempt at hedging to keep their employees, which is what they're probably doing with the huge raises. Still, many people are tired of not being able to advance within the company. I'm glad I got out of there quickly.

I agree with this wholehartedly. I left my Specialist position many years ago feeling the same way. As my colleague once told me "just don't make a career out of it." Glad I'm out too. I couldn't get into PhD school in biosciences by working at an Apple Store. Lol.

aristobrat
Jun 21, 2012, 12:54 PM
Acquire an iPad for under $200? Yeah, none of those are going to end up on eBay :rolleyes:
Employees have always been required to prove that they still own the product up to a year after purchase, if requested by management. They can be fired if they can't produce the device.

I still think it's a dead end job because you can't really move up within Apple. In other words, you aren't going from a retail location to something more corporate. That may be the way Apple operates and of course we all have to advance our careers (which means leaving current companies), but that's what I meant.
When I worked for Apple retail, there as a huge yearly program Apple corporate did to pull interns in from Apple retail (for corp positions), many leading to corp hires.

Blueyo
Jun 21, 2012, 01:10 PM
I went through the interview process to the stage where they offered me the job, but I turned it down in favour of another position in a different company.

I'll say that it's not an easy process (it was three stages), and it was "different" to other interviews I'd been to in the past. On the whole, it was a brilliant experience, and if you have the opportunity; go for it.

How much experience in sales or retail did you have? Do you think they hire people with no experience? Thanks

neo666
Jun 21, 2012, 01:11 PM
I'm saying 'good' because they can't buy them with the discounts, which would further restrain stock on top of them holding retinas for friends, like they're already doing.

Already doing? The store I know has sold out every shipment right away and not because anyone was holding them for friends.. Why would you hold one, if the friend could get the 15% if they waited

emaja
Jun 21, 2012, 01:13 PM
Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

This is commonplace in a retail environment. Your employees are a built-in customer base and regular customers have the choice to go elsewhere if you are out of stock.

I'd rather have my employees wait then have them scalp a product in short supply therefore making more profit than I would - and at my expense to boot.


How much experience in sales or retail did you have? Do you think they hire people with no experience? Thanks

It is easier to teach people with a personality product knowledge than to teach a new hire with a ton of knowledge to be personable.

Vexed
Jun 21, 2012, 01:13 PM
Just about every Apple employee I've encountered has been pretty damn incompetent, but eh, whatever.

calderone
Jun 21, 2012, 01:19 PM
Just about every Apple employee I've encountered has been pretty damn incompetent, but eh, whatever.

I think this is a pretty gross generalization. Can you quantify this "incompetence?"

ogee
Jun 21, 2012, 01:35 PM
Just about every Apple employee I've encountered has been pretty damn incompetent, but eh, whatever.

and just about every customer Ive encountered has been a pain in the arse :D

macchiato2009
Jun 21, 2012, 01:36 PM
the info/rumor about salary increase up to 25% is BS

mrsir2009
Jun 21, 2012, 01:38 PM
"Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program."

Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

EDIT (because some of you don't understand my point)
I don't mean having low stock is BS. A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!

If they want heavily discounted products they can wait a while - I'd be happy to wait a while for a $500 discount PLUS 25% off! If an Apple employee just has to have it on launch day they can pay full price jus like the rest of us.

bedifferent
Jun 21, 2012, 01:39 PM
Once the friend going to the USA pays import duty and all the taxes, how much do you think does it cost? And I don't know Apple's rules, but in many places you can and will be fired if you use your employee discount to buy for someone else.

If you're taking a laptop, they won't even blink.

As for firing employees for giving friends discounts, while I worked at Apple, before 2006/7, it wasn't an issue. We had 10% off everything, 15% off 3 items and 25% off one item per calendar year. Of course those discounts were meant for friends and family as well. My manager even helped me with getting a friend 15% off his iMac.


Employees have always been required to prove that they still own the product up to a year after purchase, if requested by management. They can be fired if they can't produce the device.


When I worked for Apple retail, there as a huge yearly program Apple corporate did to pull interns in from Apple retail (for corp positions), many leading to corp hires.

Um, no. Never ever have I or anyone I used to work for been asked to prove I own a device. As most had iPhones when I left as it was just released, management got the first model free, the rest of us got a small discount. Never, in two stores in NYC, were we asked to prove we owned an item. Aside from devices you can carry with you, iMac's, Mac Pro's or even MacBook Pro's, you are never asked to prove you own it at any time after your purchase. I'm sorry, it's rare that I am this emphatic, but this is absolutely untrue and I know it still is through my friends still with the company.

As for bringing in retail interns for corporate work, I have never seen such. Apple retail and Apple corp. are too entirely different segments and rarely, if ever, do they bring retail management, etc into their Cupertino/corp. base. Apple was/is notorious for their "glass ceiling", and was well known for keeping that divide.

My good friend worked with Apple corp. years ago, moved to LA then reapplied. She spent a year interviewing with them in a corporate position. After numerous flights up to the Bay Area, phone interviews, etc she was finally re-hired and moved back to the bay area. Many qualified candidates are rejected by Apple, Inc.; they keep a tight ship of multi-talented experts they can move around between departments and unless you have at least a stellar college degree (in which case you're entry level and working your arse off) or a Masters (in which case you're middle tier and, yes, working your arse off), Apple corp/Bay Area is extremely competitive. Google is notorious for their Ivy League loving headhunters/HR, and Apple is extremely difficult to obtain a corporate position, even at the lowest level(s). So no, there is most certainly a glass ceiling with retail vs corporate in Apple, and I can assure you if someone interned at Apple (for pennies if that), they must have been a diamond in the rough.

macchiato2009
Jun 21, 2012, 01:43 PM
I'd rather have my employees wait then have them scalp a product in short supply therefore making more profit than I would - and at my expense to boot.
.

Employees are the best ambassadors and promoters for the company...

not allowing them to get access to the products is just as frustrating as not rewarding them or not recognizing their hard work everyday...

mattopotamus
Jun 21, 2012, 01:43 PM
I still think it's a dead end job because you can't really move up within Apple. In other words, you aren't going from a retail location to something more corporate. That may be the way Apple operates and of course we all have to advance our careers (which means leaving current companies), but that's what I meant.

isn't that the way most retail companies work?...aside from getting to possibly store manager, they typically hire outside for the higher end jobs.

camomac
Jun 21, 2012, 01:45 PM
If all this is true about the 25% salary increase and this discount I'd say now is a good time to work at apple.

macchiato2009
Jun 21, 2012, 01:48 PM
I still think it's a dead end job because you can't really move up within Apple. In other words, you aren't going from a retail location to something more corporate. That may be the way Apple operates and of course we all have to advance our careers (which means leaving current companies), but that's what I meant.

internal promotion is almost non-existent

only 1% are concerned by moving to a better position (from sales to training or leading a team), otherwise one cannot expect to start with an entry-level position and to end up manager even after 2 or 3 years...

ruvil
Jun 21, 2012, 01:48 PM
It doesn't matter, they're dead end jobs.

Oooh someone is a bit jelly :P:D

macchiato2009
Jun 21, 2012, 01:48 PM
If all this is true about the 25% salary increase and this discount I'd say now is a good time to work at apple.

only half of it is true :mad:

happy2000hk
Jun 21, 2012, 01:51 PM
I was at the Apple Store 5th ave yesterday, checking out the new MBA. Blue shirt dude comes up to me and says you have any questions. I asked him, "What new features does the new MBA have"? Dude responds, "The MBA hasn't been updated in over a year. What's new is the new MBP with retina display...check that one out instead...". Sigh, didn't want to bust his chops, so I just said "okay". I had to then google up some site to see what the new changes were.

Apple has very talented people at their retail stores, and they know how to deal with people really well. However, some of them need to work on their base knowledge especially when there are major product launches. Not knowing the MBA was updated a few days ago is simply inexcusable. They also can't just handover these type of questions to other blue shirts or Genuises too, as that can be the case sometimes.

bedifferent
Jun 21, 2012, 01:51 PM
isn't that the way most retail companies work?...aside from getting to possibly store manager, they typically hire outside for the higher end jobs.

Exactly (and see my longer post below)

Apple has very talented people at their retail stores, and they know how to deal with people really well. However, some of them need to work on their base knowledge especially when there are major product launches. Not knowing the MBA was updated a few days ago is simply inexcusable. They also can't just handover these type of questions to other blue shirts or Genuises too, as that can be the case sometimes.

Agreed, but the issue (at least before 2006) was that Apple kept their info even secret from us. We had no future knowledge of product launches or updates, and in fact most new info came from customers/clients/etc. who read MacRumors, etc. We were not allowed to post on any online forums for obvious reasons, although we could read them. It was a shame, no matter how knowledgable and experienced one may be, that we were often sandbagged by loyal Apple fanatics. I recall getting phone calls behind the bar the day the iPhone was announced. Our store was so slammed, even Geniuses had to deal with customers asking when they can pick up the iPhone, does it do a, b, c, etc. We had to admit we had no knowledge, and looked like fools.

This is an instance in which Apple secrecy makes Apple retail look like incompetent retailers.

emaja
Jun 21, 2012, 01:57 PM
Employees are the best ambassadors and promoters for the company...

No. Studies have shown that dissatisfied customers tell on average 9-15 people while satisfied customers average 4-6. Of those 9-15, many will not return and it costs about 5 times more to attract a new customer than to keep an existing one. Therefore, an unhappy customer - one who was unable to buy a product in short supply - will cost your business more than selling that same product to an employee.

SOURCE (http://www.customer1.com/blog/customer-service-statistics)

A good employee will understand that the customer comes first. A good employee will want a customer to be satisfied even if it is at the cost of them waiting.

macchiato2009
Jun 21, 2012, 02:01 PM
No. Studies have shown that dissatisfied customers tell on average 9-15 people while satisfied customers average 4-6. Of those 9-15, many will not return and it costs about 5 times more to attract a new customer than to keep an existing one. Therefore, an unhappy customer - one who was unable to buy a product in short supply - will cost your business more than selling that same product to an employee.

SOURCE (http://www.customer1.com/blog/customer-service-statistics)

A good employee will understand that the customer comes first. A good employee will want a customer to be satisfied even if it is at the cost of them waiting.


i don't care about what studies say, what matters to me is what i can see from my own eyes at work...

at every new product launch, i see my colleagues working the a$$ off, sometimes lining up like any regular customer to buy it full price. No one is asking for free stuff, just not waiting for 6 months to get access to a new toy...

emaja
Jun 21, 2012, 02:04 PM
i don't care about what studies say, what matters to me is what i can see from my own eyes at work...

oh noes! Facts get in the way of my opinions!

mattnotis
Jun 21, 2012, 02:08 PM
Just about every Apple employee I've encountered has been pretty damn incompetent, but eh, whatever.

I'm sure most of the customers they deal with on a daily basis are at least 100 times more incompetent.

cvaldes
Jun 21, 2012, 02:18 PM
Just about every Apple employee I've encountered has been pretty damn incompetent, but eh, whatever.
And yet, Apple Retail Store customers seem to be quite happy as a whole. You are entitled to your opinion (which oddly sounds like a troll), but it does not seem to reflect the majority viewpoint.

Apple routine rates the highest in retail store customer satisfaction and the sales numbers reflect this. They have the highest revenue per square foot in the retail industry.

neo666
Jun 21, 2012, 02:25 PM
If you're taking a laptop, they won't even blink.

As for firing employees for giving friends discounts, while I worked at Apple, before 2006/7, it wasn't an issue. We had 10% off everything, 15% off 3 items and 25% off one item per calendar year. Of course those discounts were meant for friends and family as well. My manager even helped me with getting a friend 15% off his iMac.




Um, no. Never ever have I or anyone I used to work for been asked to prove I own a device. As most had iPhones when I left as it was just released, management got the first model free, the rest of us got a small discount. Never, in two stores in NYC, were we asked to prove we owned an item. Aside from devices you can carry with you, iMac's, Mac Pro's or even MacBook Pro's, you are never asked to prove you own it at any time after your purchase. I'm sorry, it's rare that I am this emphatic, but this is absolutely untrue and I know it still is through my friends still with the company.

So you worked at apple 5 years ago but have the balls to talk about currently apple policy ? You HAVE to be able to account for the location of products bought with the discounts for a year. Failure to do so can result in termination. That's that. No question.

mankar4
Jun 21, 2012, 02:26 PM
That looks less like a group of Apple employees and more like a Benetton ad.

TurnTronics
Jun 21, 2012, 02:30 PM
That is great! Glad to hear Tim Cooke is adding more perks and incentives. They all work hard and deserve a good deal on products they sell and work on :)

Unggoy Murderer
Jun 21, 2012, 02:35 PM
How much experience in sales or retail did you have? Do you think they hire people with no experience? Thanks
I worked for three years in a few of my local supermarkets, one of which targeted "people with deeper pockets". Great customer service is what they're looking for, but if you're like me (going for a Genius position) you'll need past experience with OS X/Apple hardware maintenance or other relevant qualification. Windows experience is a plus too.

Overall, be good and confortable talking to customers (like starting conversations, know when to stop) and know your Apple gear inside out. (Also, they're not looking for fanboys, "I just love Apple" isn't enough, you'll need to demonstrate your ability).

Hope this helps, and if you go for it, dress smart and relax. Best of luck =]

ghostface147
Jun 21, 2012, 02:43 PM
isn't that the way most retail companies work?...aside from getting to possibly store manager, they typically hire outside for the higher end jobs.

Wouldn't know. I've never worked retail. Been white collar since graduating high school.

mattopotamus
Jun 21, 2012, 02:47 PM
Wouldn't know. I've never worked retail. Been white collar since graduating high school.

i worked at petsmart all through high school and college. Really fun job haha, but no one, no matter if they had a degree and experience goes from the retail end to the corporate end...that is all outside hiring

Bheleu
Jun 21, 2012, 03:05 PM
Maxed out 13in MBA (2GHz i7, 8GB RAM, 512GB SSD) = $2199

Apple employee would pay $1149.25 :drool:

EDIT - Just in case people don't understand my math, it's inclusive of the 25% discount and $500 savings.

That is good, just keep in mind that 3yr rule for the $500 off. Really becomes an employee only discount, vs friends and family with that limitation.

AbyssImpact
Jun 21, 2012, 03:06 PM
What kind of degree in Apple technology do you have to hold in order to get a job at an Apple store?

happy2000hk
Jun 21, 2012, 03:12 PM
Exactly (and see my longer post below)



Agreed, but the issue (at least before 2006) was that Apple kept their info even secret from us. We had no future knowledge of product launches or updates, and in fact most new info came from customers/clients/etc. who read MacRumors, etc. We were not allowed to post on any online forums for obvious reasons, although we could read them. It was a shame, no matter how knowledgable and experienced one may be, that we were often sandbagged by loyal Apple fanatics. I recall getting phone calls behind the bar the day the iPhone was announced. Our store was so slammed, even Geniuses had to deal with customers asking when they can pick up the iPhone, does it do a, b, c, etc. We had to admit we had no knowledge, and looked like fools.

This is an instance in which Apple secrecy makes Apple retail look like incompetent retailers.


If you read my post closely, you'll notice that the time frame b/w me visiting the apple store and the new MBA announcement/release was a full 9 days. This has nothing to do with fanatics. That is more than enough time for any employee to learn of the new updates. In fact, all they had to do was go to the Apple.com homepage and see that there's a new MBA. I just think Apple retail store managers need to ensure their staff, including themselves, to be fully aware what their own company is doing.

aristobrat
Jun 21, 2012, 03:23 PM
As most had iPhones when I left as it was just released, management got the first model free, the rest of us got a small discount.
Wait, what? Steve Jobs notoriously gave EVERY full-time Apple employee the first iPhone for free. Actually, he even gave it free to all part-timers that had worked more than a year, too. This included all employees of Apple retail, not just management. So you're saying that your store, only the managers somehow got the original iPhone for free, employees only got a small discount?

Never, in two stores in NYC, were we asked to prove we owned an item. Aside from devices you can carry with you, iMac's, Mac Pro's or even MacBook Pro's, you are never asked to prove you own it at any time after your purchase. I'm sorry, it's rare that I am this emphatic, but this is absolutely untrue and I know it still is through my friends still with the company.
It was done twice at the store I worked at, resulting in two terminations (of employees that didn't exactly keep quiet about the fact they flipped their 25% purchases for profit right after buying it).

As for bringing in retail interns for corporate work, I have never seen such. Apple retail and Apple corp. are too entirely different segments and rarely, if ever, do they bring retail management, etc into their Cupertino/corp. base.
The program is called ARC -- "Apple Retail to Corporate", and is targeted at the retail employees currently attending college. You know, finance/design/marketing/logistics majors. Why would you think they would design a program to target their own retail management?

britboyj
Jun 21, 2012, 03:34 PM
The program is called ARC -- "Apple Retail to Corporate", and is targeted at the retail employees currently attending college. You know, finance/design/marketing/logistics majors. Why would you think they would design a program to target their own retail management?

Having BEEN one of the VERY few Apple Retail employees to get promoted to corporate, I can tell you this program is nothing worth talking about. Like Apple Store Leader Program and the GYO program before it, it's designed to have a large number of employees do work they're not appropriately compensated for in the hopes of getting promoted later, which 99% of the time NEVER comes.

I went to corporate because I said "screw this" and went outside the program and applied directly. Surprise surprise, they thought I was awesome and hired me after my first interview, with the included point that "Yeah, we prefer to do our own hiring, rather than rely on retail initiatives."

alexiszorba
Jun 21, 2012, 03:37 PM
No they would pay $1149 on the original price, not the maxed out.

The max out MBA would still be $1650 for employees. Unless they use the $500 they can only use once...

In France, prices are a total rip-off, and I'm waiting for a friend going to the us, or working in an Apple store to get it at the price it should be (the same price as in US stores)

Price of retina mbp in France : 2279 EUR including 19.6% tax
Price of retina mbp in USA : 2199 USD before tax
Price of retina mbp in France excluding tax : 1905 EUR = 2397 USD
So the price in France is less than 10% more than in the USA which I would not call at total "rip-off" considering the costs to address a local market. Unless you take into account the extravagant 19.6% tax that is forced on the customers by your government, but then, don't imply that apple is ripping of french customers when in fact it is only your tax system that does.

DMCY22
Jun 21, 2012, 04:00 PM
Has anyone here successfully asked a specialist for a 10-15% discount on a laptop and gotten it?

aristobrat
Jun 21, 2012, 04:01 PM
Having BEEN one of the VERY few Apple Retail employees to get promoted to corporate, I can tell you this program is nothing worth talking about. Like Apple Store Leader Program and the GYO program before it, it's designed to have a large number of employees do work they're not appropriately compensated for in the hopes of getting promoted later, which 99% of the time NEVER comes.

I went to corporate because I said "screw this" and went outside the program and applied directly. Surprise surprise, they thought I was awesome and hired me after my first interview, with the included point that "Yeah, we prefer to do our own hiring, rather than rely on retail initiatives."
I still thought it's cool that Apple would pay travel and housing for a group of retail employees to intern in the various departments at Apple corporate.

Even if it only resulted in 1% of the folks picking up a job at Apple corporate, it was still a pretty awesome thing that 100% could add to their resume!

polaris20
Jun 21, 2012, 04:09 PM
I'm not sure why anybody thinks that these employees "deserve" this enhanced discount. Working at the Apple Store is like working any other type of retail. The turnover rate is high, the employees know little about the products, and it's a dead-end job. The only ones, in my opinion, who actually deserve this substantial discount are the Geniuses at the Genius Bar. They're very knowledgeable and helpful (most of the time) and it takes significant training and dedication to get to that point. The "Specialists" on the floor don't know a Core i7 from a Core 2 Duo. In fact, they're so ill-informed that much of the information you receive from them is misleading. Any Mac enthusiast who's been to an Apple Store has experienced this first-hand.

I love your hyperbole, but that's really all it is. Sure, you're going to find Apple Stores staffed by idiots; just like any retail chain. But please realize that's not the case at every store. The one my company deals with on a regular basis is fantastic, both the "regular" blue shirts, the geniuses, and the business unit.

aristobrat
Jun 21, 2012, 04:10 PM
Has anyone here successfully asked a specialist for a 10-15% discount on a laptop and gotten it?
FWIW, employee discounts (either their 25% personal, or 15% Friends and Family) aren't good for in-store stock. To use those discounts, employees have to order the Mac from a special online Apple store, and the Mac is shipped (to the address they enter).

I'm sure some Specialists have hooked up random customers before, but when you're getting shipping addresses, telephone numbers, credit card#s, that can get a little creepy when it's not someone you really know.

Hoppesangen
Jun 21, 2012, 04:16 PM
the info/rumor about salary increase up to 25% is BS

I can tell you it's not. :apple:

msm859
Jun 21, 2012, 04:16 PM
Spoke to a friend and he said Apple hires on personality. They often will hire people who are good communicators despite having little computer knowledge. I agree with this because those who still buy computers at retail aren't the most savvy customers so they really don't know a know-it-all talking over their heads.

Also ...Apple stores are busy. I'd hate to be on my feet all day dealing with a throng of people but that's exactly what they do.

It is also not true that none of the sales reps have any knowledge of Mac computers etc. Apple is one of the most profitable companies in the world. If they can afford to pay their CEO $400 million in stock options they can afford to pay their workers a living wage. $12.50 per hour in LA is Not a living wage. This is the systemic problem with our country. Too much of the profit in a company is being sucked up by a select few (CEO's making 500 x's the average salary) while the rank and file try to scrape by. This is a good "start" in the right direction.

aristobrat
Jun 21, 2012, 04:19 PM
It is also not true that none of the sales reps have any knowledge of Mac computers etc.
I think the point nuckinfutz was trying to make is that Apple retail would prefer to hire someone that has great people skills and little Mac experience (or prior retail experience) vs. hiring a Mac technical guru that has little people skills.

Apple can (and does) spend the money to train the first person so that they will have knowledge of Mac/Apple products, whereas it's next to impossible to train someone without people skills to have people skills.

ngenerator
Jun 21, 2012, 04:32 PM
FWIW, employee discounts (either their 25% personal, or 15% Friends and Family) aren't good for in-store stock. To use those discounts, employees have to order the Mac from a special online Apple store, and the Mac is shipped (to the address they enter).


Those who know, don't say.
Those who say, don't know.

nuckinfutz
Jun 21, 2012, 04:33 PM
It is also not true that none of the sales reps have any knowledge of Mac computers etc. Apple is one of the most profitable companies in the world. If they can afford to pay their CEO $400 million in stock options they can afford to pay their workers a living wage. $12.50 per hour in LA is Not a living wage. This is the systemic problem with our country. Too much of the profit in a company is being sucked up by a select few (CEO's making 500 x's the average salary) while the rank and file try to scrape by. This is a good "start" in the right direction.

Exactly

The high turnover is because

A. A lot of students work part time for Apple Retail and eventually move on.

B. Anyone that knows their stuff eventually gets poached by another company.

aristobrat
Jun 21, 2012, 04:33 PM
Those who know, don't tell.
Those who tell, don't know.
Those who worked there, don't all really care anymore.

ngenerator
Jun 21, 2012, 04:42 PM
Those who worked there, don't all really care anymore.

makes sense, just figured i'd help you out since your statement was incorrect.

aristobrat
Jun 21, 2012, 05:11 PM
makes sense, just figured i'd help you out since your statement was incorrect.
;)

laserbeam273
Jun 21, 2012, 05:47 PM
"Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program."

Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

EDIT (because some of you don't understand my point)
I don't mean having low stock is BS. A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!

They'd face a substantial reselling risk if they gave discounts on new products.. if they allowed it, employees could shave over $1000 on the retina then resell it near RRP. I imagine you'd have quite a few doing it.

user418
Jun 21, 2012, 05:57 PM
So you worked at apple 5 years ago but have the balls to talk about currently apple policy ? You HAVE to be able to account for the location of products bought with the discounts for a year. Failure to do so can result in termination. That's that. No question.

You seem pretty adamant with your position. Are you a current Apple employee? Are you relying on information from someone else?
Just asking....

britboyj
Jun 21, 2012, 05:58 PM
Even if it only resulted in 1% of the folks picking up a job at Apple corporate, it was still a pretty awesome thing that 100% could add to their resume!

A few years ago, there were 120 or so folks who went. Apple does not pay housing or living expenses for this program, or at least they didn't. It was like 5 to a 1 bedroom.

No one from that group got hired after they graduated. Not one.

user418
Jun 21, 2012, 06:04 PM
It doesn't matter, they're dead end jobs.

That dead end job can teach a young person working their way through college a lot about retail, about people, and about life. That experience can also lead to bigger and better things than may not necessarily involve Apple.

dra
Jun 21, 2012, 07:08 PM
fingers cross i get the apple job :-)

ixodes
Jun 21, 2012, 07:39 PM
This is further proof of Tim Cook's great attitude, appreciation for employees, and a man who knows the value of good moral within the workplace.

Tim Cook is one of the best things to happen to Apple in a long time. :)

smallnshort247
Jun 21, 2012, 08:40 PM
Spoke to a friend and he said Apple hires on personality. They often will hire people who are good communicators despite having little computer knowledge. I agree with this because those who still buy computers at retail aren't the most savvy customers so they really don't know a know-it-all talking over their heads.

Also ...Apple stores are busy. I'd hate to be on my feet all day dealing with a throng of people but that's exactly what they do.

Well said!

brdeveloper
Jun 21, 2012, 09:09 PM
I'd wait a little before buying until Apple launches the 13" Retina MBP.

Glassed Silver
Jun 21, 2012, 09:54 PM
"Unfortunately for those Apple employees looking to apply the discount to the new Retina MacBook Pro, the model is not included in the program and is not even available through the employee purchasing portal. This is typical for new Apple products, and with supplies remaining tight for consumers it may be some time before availability loosens up enough for Apple to add it to the employee purchasing program."

Thats just lame.
Apple is nowhere without their employees so everything should be included. :(

Not having enough stock is just BS.

EDIT (because some of you don't understand my point)
I don't mean having low stock is BS. A new product is always low on stock. I mean not including your own employees on new products is BS.
I own a store and would never treat my employees with this capitalistic nonsense. Doesn't Apple earn enough. Tjees!

Being a guest in your house seems like tough luck then.

Imagine there was only one cup of lemonade left and you'd have to run down the street to get new lemonade... Now you still have other drinks, but the little rest of lemonade your guest seems to be so eager about trying.
Would you drink it?
Or would you wait a little more till you can have your sip, too, bringing home the bottle of demand.

Glassed Silver:mac

thats nice
Jun 21, 2012, 11:08 PM
It's more of a business strategy than Tim Cook being a nice guy.

When you lose an employee, you'll have to train someone to refill his position.

That can cost more than $500 depending on the new employee.

Giving incentives will retain employees, quite simple really.

BTW - is the $500 off a one time thing, or yearly?

plumosa
Jun 21, 2012, 11:11 PM
That dead end job can teach a young person working their way through college a lot about retail, about people, and about life. That experience can also lead to bigger and better things than may not necessarily involve Apple.

I agree. There is no such thing as a dead end job, every job will teach you skills that can apply to something else. The challenge is taking that leap to something out of your comfort zone and not sticking with a job just because it's easy.

G5isAlive
Jun 22, 2012, 06:01 AM
I'm not sure why anybody thinks that these employees "deserve" this enhanced discount. Working at the Apple Store is like working any other type of retail. The turnover rate is high, the employees know little about the products, and it's a dead-end job. The only ones, in my opinion, who actually deserve this substantial discount are the Geniuses at the Genius Bar. They're very knowledgeable and helpful (most of the time) and it takes significant training and dedication to get to that point. The "Specialists" on the floor don't know a Core i7 from a Core 2 Duo. In fact, they're so ill-informed that much of the information you receive from them is misleading. Any Mac enthusiast who's been to an Apple Store has experienced this first-hand.

There's this thing called the internet that makes research really easy. And even some web sites with experts that are full of opinions. I don't expect any store employee to do all the work for me because they can't know exactly what I do and want.

Having said that, my experience with Apple store employees is that they are courteous, friendly, and do indeed answer my questions regarding availability, returns, and inventory quite well. If they don't know an answer they go find out from someone who does. I am informed and have never felt that I was given some sort of misleading answer.

sorry, my 2 cents worth. The Apple store experience is much better than your average retail experience.

nylonsteel
Jun 22, 2012, 08:45 AM
re original article

oh how nice - the picture of the employees waving

not one gang sign being thrown with these fine group of young people

MacSince1990
Jun 22, 2012, 10:19 AM
how difficult is it to get a job at an apple retail store?

Much harder now I'd reckon, and I think that might be the point ;) Better employees with only a small (relative to profits) wage increase = more sales.

Tim's a better businessman than Steve, in my estimation... and a better person.

bedifferent
Jun 22, 2012, 11:03 AM
Wait, what? Steve Jobs notoriously gave EVERY full-time Apple employee the first iPhone for free. Actually, he even gave it free to all part-timers that had worked more than a year, too. This included all employees of Apple retail, not just management. So you're saying that your store, only the managers somehow got the original iPhone for free, employees only got a small discount?


It was done twice at the store I worked at, resulting in two terminations (of employees that didn't exactly keep quiet about the fact they flipped their 25% purchases for profit right after buying it).


The program is called ARC -- "Apple Retail to Corporate", and is targeted at the retail employees currently attending college. You know, finance/design/marketing/logistics majors. Why would you think they would design a program to target their own retail management?

1 Yes, every full-time employee who worked over a year at Apple received a free iPhone, I believe I stated such. Some part-time employees who worked over a year with the company were LATER given an iPhone for a discount. Perhaps this was specific to flagship/NYC stores, but that is how it went down.

2. So one store checked employees AGAINST Apple, corp policy for proof of purchase (which, in some states, is also illegal), thus you assume is it the case across all Apple retail? Therefore, the employee(s) denying individuals who spoke Farsi because they may have been from Iran purchase of Apple products means it's also Apple policy?

3. You're making blanket statements again. You didn't clearly state in your comment those details, you made a general statement claiming Apple regularly brings retail employees as interns into their corporate place which is untrue. Now you respond with more specific claims, and A.R.C. is well known to be a charity for charity's sake than an actual program Apple regularly utilizes. Sometimes, making general claims results in general responses, and sometimes such claims are just incorrect. :)

A few years ago, there were 120 or so folks who went. Apple does not pay housing or living expenses for this program, or at least they didn't. It was like 5 to a 1 bedroom.

No one from that group got hired after they graduated. Not one.

Exactly. Interesting fact, the program is a great tax write off for Apple. About it.

FWIW, employee discounts (either their 25% personal, or 15% Friends and Family) aren't good for in-store stock. To use those discounts, employees have to order the Mac from a special online Apple store, and the Mac is shipped (to the address they enter).

I'm sure some Specialists have hooked up random customers before, but when you're getting shipping addresses, telephone numbers, credit card#s, that can get a little creepy when it's not someone you really know.

Absolutely correct. You had to complete the purchase in back of house through Apple systems. I used one of my 15% discounts on a few friends for their iMac's. The first few times, as a then new hire, my MANAGER helped me. This is THE way Apple verifies and tracks purchases, however with only 1 25% and 3 15% per year, you don't make much of a profit with 10% sales and even then if you're buying 10+ Mac's a year you're being tracked ONLINE through your Apple employee account. This is how Apple tracks theft.

So you worked at apple 5 years ago but have the balls to talk about currently apple policy ? You HAVE to be able to account for the location of products bought with the discounts for a year. Failure to do so can result in termination. That's that. No question.

That is false. Simple. Plain. I'll gladly have you speak with my current friends I worked with who, well, still work in Apple retail. Such policy is not stipulated in our contracts, and in many states can be challenged for false termination. What if an employee has an iPhone before they were hired, doesn't have the receipt yet has it with them, and not purchased through an Apple ID or email? By your terms they can be fired for not having proof of purchase on the spot. Employees are subject to search before and after work. All bags and lockers. You are not required to register your devices and the registration portal (until recently) wasn't the easiest to find and maintain. I still had Mac's I haven't owned in years listed as registered in my name/ID. The registration/UDID always follows the device and as such that personal information needs to be changed with selling such devices. Of course if someone has 10+ iPhones in their bag, they're done. You're giving an example that is covered by ALL retail. However, an opened and used iPhone or iDevice is completely different. As someone who trained employees at my former store in SoHo, this question of searching personal effects was discussed at great length as some had concerns. No, never can we have terminated an employee for failure to provide proof of purchase for their device. You are using an extreme example of huge employee theft when you first stated someone selling AN item after purchasing it with their employee discount. As we only had 1 25%, 3 15%'s and 10% off everything per calendar year, if someone used their 25% or 15% discounts on a friend, family member or even oneself, sold it for profit, Apple DOESN'T CARE. Period. End.

I'll give you an example. Whether you sell it for yourself or someone else. One huge benefit to being an Apple employee is being able to sell your old Mac and buying a new one with your 25% discount. It was and still is common practice to sell your iMac or Mac Pro or whatever on eBay then use that money to purchase a new model with your 25% discount as you can practically MAKE money with the difference in sale (Mac's have high resale value, and if sold on eBay or such with AppleCare you can upgrade to a new model without breaking the bank).

So in this regard, this is not against corporate policy. Apple never asks whether you still one a system at home, ever. Whether you sell your Mac the next day, year, whatever. Now someone taking dozens of iPhones is a different story, but proving you still own a Mac or such within a year time frame is just incorrect. If that were the case, then half the store employees, including management, would have been terminated a long time ago.

Yes, I do have "the balls" because I know better.

/done here, moving on, this debate is silly :)

macchiato2009
Jun 22, 2012, 11:09 AM
Much harder now I'd reckon, and I think that might be the point ;) Better employees with only a small (relative to profits) wage increase = more sales.

Tim's a better businessman than Steve, in my estimation... and a better person.

i agree

aristobrat
Jun 22, 2012, 01:09 PM
1 Yes, every full-time employee who worked over a year at Apple received a free iPhone, I believe I stated such.
No, you didn't mention anything about full-time/part-time, or non-management retail employees getting the iPhone for free. Your statement was simply: "management got the first model free, the rest of us got a small discount."

2. So one store checked employees AGAINST Apple, corp policy for proof of purchase (which, in some states, is also illegal), thus you assume is it the case across all Apple retail?
No, I never said that a store checked for proof of purchase.

What I did say, which was in reply to the 25% EPP discount, was "Employees have always been required to prove that they still own the product up to a year after purchase, if requested by management. They can be fired if they can't produce the device."

3. You're making blanket statements again. You didn't clearly state in your comment those details, you made a general statement claiming Apple regularly brings retail employees as interns into their corporate place which is untrue.
I was specific that when I worked for Apple, it was a yearly program. My statement was "When I worked for Apple retail, there as a huge yearly program Apple corporate did to pull interns in from Apple retail (for corp positions), many leading to corp hires."

Now you respond with more specific claims, and A.R.C. is well known to be a charity for charity's sake than an actual program Apple regularly utilizes. Sometimes, making general claims results in general responses, and sometimes such claims are just incorrect. :)
The well-known ARC charity (for people with intellectual and developmental disabilities) that you're referring to has absolutely nothing to do with the "Apple Retail to Corporate" program that I was referring to. :eek:

Absolutely correct. You had to complete the purchase in back of house through Apple systems. I used one of my 15% discounts on a few friends for their iMac's. The first few times, as a then new hire, my MANAGER helped me.
How is "my MANAGER helped me" relevant? The process of placing an EPP or Friends and Family discount order is as easy as ordering from the online Apple Store (from a back of house computer). It doesn't require a manager. :confused:

What if an employee has an iPhone before they were hired, doesn't have the receipt yet has it with them, and not purchased through an Apple ID or email? By your terms they can be fired for not having proof of purchase on the spot.
You went off on this proof of purchase tangent. My statement was that management can demand proof that you still own the equipment you bought with your 25% EPP. I didn't say anything about them being able to demand proof of purchase (which is stupid, because they can see all EPP orders that you've placed).

if someone used their 25% or 15% discounts on a friend, family member or even oneself, sold it for profit, Apple DOESN'T CARE. Period. End.
When I worked there, that was one of the terms for orders placed with a discount. The store I worked for enforced those terms. The store you worked for apparently didn't. I highly doubt those terms were only applicable for the store I worked at.

bedifferent
Jun 22, 2012, 01:21 PM
snip

Let it gooooooo

There are better things to do. Didn't even bother reading because, honestly, it just becomes another pissing contest between two people on an online forum. Why bother? Life's too short, enjoy :)

Have a great Friday and weekend everyone !!! :)

calderone
Jun 22, 2012, 01:27 PM
Okay, okay. I got owned and despite the fact that I wrote long replies previously, I am now going to criticize you for wasting your time arguing with me as an attempt to take the higher ground and appear right, despite the fact that I was owned.

Have a great Friday and weekend everyone !!! :)

Fixed that for you.

neo666
Jun 22, 2012, 11:29 PM
1 Yes, every full-time employee who worked over a year at Apple received a free iPhone, I believe I stated such. Some part-time employees who worked over a year with the company were LATER given an iPhone for a discount. Perhaps this was specific to flagship/NYC stores, but that is how it went down.

2. So one store checked employees AGAINST Apple, corp policy for proof of purchase (which, in some states, is also illegal), thus you assume is it the case across all Apple retail? Therefore, the employee(s) denying individuals who spoke Farsi because they may have been from Iran purchase of Apple products means it's also Apple policy?

3. You're making blanket statements again. You didn't clearly state in your comment those details, you made a general statement claiming Apple regularly brings retail employees as interns into their corporate place which is untrue. Now you respond with more specific claims, and A.R.C. is well known to be a charity for charity's sake than an actual program Apple regularly utilizes. Sometimes, making general claims results in general responses, and sometimes such claims are just incorrect. :)



Exactly. Interesting fact, the program is a great tax write off for Apple. About it.



Absolutely correct. You had to complete the purchase in back of house through Apple systems. I used one of my 15% discounts on a few friends for their iMac's. The first few times, as a then new hire, my MANAGER helped me. This is THE way Apple verifies and tracks purchases, however with only 1 25% and 3 15% per year, you don't make much of a profit with 10% sales and even then if you're buying 10+ Mac's a year you're being tracked ONLINE through your Apple employee account. This is how Apple tracks theft.



That is false. Simple. Plain. I'll gladly have you speak with my current friends I worked with who, well, still work in Apple retail. Such policy is not stipulated in our contracts, and in many states can be challenged for false termination. What if an employee has an iPhone before they were hired, doesn't have the receipt yet has it with them, and not purchased through an Apple ID or email? By your terms they can be fired for not having proof of purchase on the spot. Employees are subject to search before and after work. All bags and lockers. You are not required to register your devices and the registration portal (until recently) wasn't the easiest to find and maintain. I still had Mac's I haven't owned in years listed as registered in my name/ID. The registration/UDID always follows the device and as such that personal information needs to be changed with selling such devices. Of course if someone has 10+ iPhones in their bag, they're done. You're giving an example that is covered by ALL retail. However, an opened and used iPhone or iDevice is completely different. As someone who trained employees at my former store in SoHo, this question of searching personal effects was discussed at great length as some had concerns. No, never can we have terminated an employee for failure to provide proof of purchase for their device. You are using an extreme example of huge employee theft when you first stated someone selling AN item after purchasing it with their employee discount. As we only had 1 25%, 3 15%'s and 10% off everything per calendar year, if someone used their 25% or 15% discounts on a friend, family member or even oneself, sold it for profit, Apple DOESN'T CARE. Period. End.

I'll give you an example. Whether you sell it for yourself or someone else. One huge benefit to being an Apple employee is being able to sell your old Mac and buying a new one with your 25% discount. It was and still is common practice to sell your iMac or Mac Pro or whatever on eBay then use that money to purchase a new model with your 25% discount as you can practically MAKE money with the difference in sale (Mac's have high resale value, and if sold on eBay or such with AppleCare you can upgrade to a new model without breaking the bank).

So in this regard, this is not against corporate policy. Apple never asks whether you still one a system at home, ever. Whether you sell your Mac the next day, year, whatever. Now someone taking dozens of iPhones is a different story, but proving you still own a Mac or such within a year time frame is just incorrect. If that were the case, then half the store employees, including management, would have been terminated a long time ago.

Yes, I do have "the balls" because I know better.

/done here, moving on, this debate is silly :)

Mister mister, you talk about contracts and proof of purchase. I am talking about the guidelines, terms, policies, what have you, you agree to when buying an item with one of the two discounts. If you click the learn more button on the source, go check out that HR page you'll see what I'm talking about.

casalban
Jun 23, 2012, 12:23 AM
Which would equate to $111.75 minus all the discounts. Normal circumstances, the 25% off is on the total price after the $250 employee discount. ;) Still not $50

The 25% is off the regular price. Then the $500 or $250 discount is applied to that. 25% off the iPad 2 would be 299.25. Apply the $250 discount and you have $49.25.

macchiato2009
Jun 23, 2012, 06:49 AM
fingers cross i get the apple job :-)

unless it was your dream, i hope that you'd get a better job somewhere

otherwise, you'll be quite disappointed if it's just to get some discounts on Apple products

my previous salary was much higher than my actual one and will never be compensated by the discounts even with the extra given granted

bedifferent
Jun 23, 2012, 08:11 AM
Fixed that for you.

you showed me. I've conceded when and where I am wrong, but I also know when to throw in the towel as more often than not, it becomes a pissing contest based on ego and less on merit(s). Sometimes, you have to know when to pack it up.

As for you, I didn't resort to personally attacking anyone or degrading someone for their opinions. In fact, I agreed with some points of one individuals comments and didn't with his others.

Of course I had a witty little retort, but I realized I just gave into your bait, so I changed it and decided it best not to lower myself to the same level. That would be an example of taking the high road. :)

Have a good one, enjoy life, it really is too short. (and this is what I get for checking my quote notifications, lesson learned :) )

macchiato2009
Jun 23, 2012, 05:54 PM
a great article from NY Times about Apple Retail salaries

http://www.nytimes.com/2012/06/24/business/apple-store-workers-loyal-but-short-on-pay.html?_r=1&pagewanted=all

ikelite
Jun 24, 2012, 12:15 AM
Having BEEN one of the VERY few Apple Retail employees to get promoted to corporate, I can tell you this program is nothing worth talking about. Like Apple Store Leader Program and the GYO program before it, it's designed to have a large number of employees do work they're not appropriately compensated for in the hopes of getting promoted later, which 99% of the time NEVER comes.

I went to corporate because I said "screw this" and went outside the program and applied directly. Surprise surprise, they thought I was awesome and hired me after my first interview, with the included point that "Yeah, we prefer to do our own hiring, rather than rely on retail initiatives."

What do you know about the ASLP and what makes you think that? Isn't the pay better than a job of a specialist or even an expert ? It seems like a good program although I agree with you that it probably won't get you to corporate. Would you say it is a dead end?

ixodes
Jun 24, 2012, 10:07 AM
a great article from NY Times about Apple Retail salaries

http://www.nytimes.com/2012/06/24/business/apple-store-workers-loyal-but-short-on-pay.html?_r=1&pagewanted=all

This is a very revealing article, that contains not one surprise when it comes to my perspective on how Apple treats their minions. Sad, but true.

Apple is very effective at manipulating both customers and employees. No matter what one thinks of Apples practices, you've got to give them credit for pulling off what many companies could not.

Bragging about their wealth is so well accepted, that the minions chime in and brag as though they are the ones who benefit.

Apple is one FAT & Happy Company.

----------

fingers cross i get the apple job :-)
Respectfully, for your sake I hope you don't.

There's employers out there that truly appreciate their employees, rather than just blowing smoke up their _ _ _ _.

emaja
Jun 24, 2012, 12:34 PM
Working at an Apple store is no different from any other retail job. The pay is low in comparison to the sales you make. The hours are long and the customers can be unreasonably demanding.

That said, I enjoy working retail. I like the interactions with my customers and I love being able to turn an upset customer into a loyal and happy customer. My customers come back and ask for me by name. That's a great feeling.

dukebound85
Jun 24, 2012, 12:45 PM
Which would equate to $111.75 minus all the discounts. Normal circumstances, the 25% off is on the total price after the $250 employee discount. ;) Still not $50

399*.75 = ~300

300-250=50

50 is what they would pay

janderson0719
Jun 26, 2012, 02:17 AM
399*.75 = ~300

300-250=50

50 is what they would pay


Geez.

The whole $50 iPad price tag that a lot keep arguing is highly unlikely, IMO. Yes, it does equate to $50 when you apply the 25% discount first - BUT working in retail and knowing how discounts work in my field, and true for most - the 500/250 discounts are taking off first THEN the 25% after the TOTAL ENDING value of the product, resulting in $111.75.

BUT if the whole $50 iPad is true, that's insanely good.

----------

For a clarification on the prices people are putting here:

Applying the 25% off discount then the $500/$250:

Maxed out air (originally $2199): 2199*.75-500 = $1149.25
iPad 2 (originally $400): 400*.75-250 = $50

Applying the $500/$250 discount then 25% off:

Maxed out air: (2199-500)*.75 = $1274.25
iPad 2: (400-250)*.75 = $112.5

This.

Typically in retail, dollar amounts come off the product first then percentage off the total value.

liamodonnell
Jun 26, 2012, 07:25 PM
It doesn't matter, they're dead end jobs.

You'd like to think that wouldn't you? It's a pity you're wrong.

britboyj
Jul 1, 2012, 01:17 AM
What do you know about the ASLP and what makes you think that? Isn't the pay better than a job of a specialist or even an expert ? It seems like a good program although I agree with you that it probably won't get you to corporate. Would you say it is a dead end?

ASLP's goal was to bring in as many fresh recruits for management as possible Apple knew the people they had in GYOM would keep the stores too customer-centric (swapping iPhones to keep customers happy, CS-coding issues) and generally keeping it like it was from launch to mid-2008.

By bringing in new talent and not hiring those who had been identified as managerial candidates as ASLP candidates, then giving preferential treatment, assignments and hiring policies to give preference to those who went through ASLP for 2 years (rather than those who had worked for Apple for 5+ years and been in GYOM for 2+ years with no "open" positions) it let them set the tone for the next generation of Apple Retail managers.

Most of the ASLP candidates were straight out of college. Most were 22-24. 85% had never worked for Apple before. Of the internal candidates who interviewed, less than 10% were actually chosen for the program and less than that actually finished it.

ASLP was a smart business move, but gave the shaft to the employees who built Apple Retail.

AppleScruff1
Jul 1, 2012, 10:37 PM
And even with these big discounts Apple is probably still making a profit.