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cookies4all
Jun 26, 2012, 10:52 AM
I bought a Macbook Air 13 two days ago. I was playing Sims 3 and then the computer froze, with a message to restart the computer. Should I be worried?



GGJstudios
Jun 26, 2012, 10:53 AM
If you get a screen that looks like this:
http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/TS3742/TS3742_01_KP-001-en.jpg
It's called a kernel panic. If it doesn't happen again, or very infrequently, don't worry about it.
In most cases, kernel panics are not caused by an issue with your Mac. They are most likely caused by an issue external to your Mac. If the kernel panic doesn't happen again within a few weeks, you don't need to troubleshoot further.
"You need to restart your computer" (kernel panic) message appears (Mac OS X v10.5, 10.6) (http://support.apple.com/kb/TS3742)
Mac OS X 10.7 Help: If “You need to restart your computer” appears (http://docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp2890.html)
Mac OS X: How to log a kernel panic (http://support.apple.com/kb/ht2546)
Understanding and Debugging Kernel Panics (https://developer.apple.com/library/mac/#technotes/tn2063/_index.html#//apple_ref/doc/uid/DTS10003091)
Resolving Kernel Panics (http://www.thexlab.com/faqs/kernelpanics.html)

rookpsu
Jun 26, 2012, 11:26 AM
If you get a screen that looks like this:
http://km.support.apple.com/library/APPLE/APPLECARE_ALLGEOS/TS3742/TS3742_01_KP-001-en.jpg
It's called a kernel panic. If it doesn't happen again, or very infrequently, don't worry about it.


Except - as noted in a number of threads on MR and Apple's discussion boards - these KP's are becoming uncomfortably common in the 2012 MBA's.

I think a small degree of worry is appropriate.

GGJstudios
Jun 26, 2012, 11:28 AM
Except - as noted in a number of threads on MR and Apple's discussion boards - these KP's are becoming uncomfortably common in the 2012 MBA's.

I think a small degree of worry is appropriate.
Only if it is recurring. A single or infrequent KP isn't cause for concern.

rookpsu
Jun 26, 2012, 11:38 AM
Only if it is recurring. A single or infrequent KP isn't cause for concern.

True, except it seemed that in a majority of cases that I've read the users did, in fact, report repeated crashes and/or a complete system lock-up that required a hard reset. The latter was what I experienced for a while. Switched to Firefox and had one crash over 4 days, switched back to Chrome, and could barely go 2 hours without a KP. I wasn't even doing anything, simply starting a download and walking away. I come back an hour or two later, and the mouse is frozen, system responsive, BSD failure on reboot invariably lists 'Google Chrome HE".

I'm still under 2 weeks, so I'm probably going to swap it out regardless, I was just waiting to see if any official word/acknowledgement/remedy came down from either Apple or Google first.

GGJstudios
Jun 26, 2012, 11:42 AM
True, except it seemed that in a majority of cases that I've read the users did
As I'm staying on the thread topic, I'm not addressing those cases. My response is for the OP, who has only reported one KP. For those with recurring KP's the additional links I posted will help them troubleshoot.

d3l
Jun 27, 2012, 01:30 AM
Im getting the same thing and it seems to be chrome related. Seems to happen every few hours of continous use. Full on system crash.

KPOM
Jun 27, 2012, 06:12 AM
Except - as noted in a number of threads on MR and Apple's discussion boards - these KP's are becoming uncomfortably common in the 2012 MBA's.

I think a small degree of worry is appropriate.

They are common when running Google Chrome as there is a bug somewhere that is causing it. If you get these errors a lot with other software, have it checked out. A bad logic board can cause them, as well. I was getting kernel panics almost weekly with a 2010 MacBook Air. The cause was a bad logic board.

dcorban
Jun 27, 2012, 08:40 AM
I bought a Macbook Air 13 two days ago. I was playing Sims 3 and then the computer froze, with a message to restart the computer. Should I be worried?
Did you also have Google Chrome running?

barjam
Jun 27, 2012, 08:59 AM
The fact that a user level program can bsod errr kp I mean is a bad thing. Since this is happening to many osx machines I would have to guess it is driver related and not hardware.

dyn
Jun 27, 2012, 09:16 AM
Chrome is a bit of a strange application. It has a different design, it uses it's own Flash player, etc. I wouldn't be surprised if it did something strange which in turn causes a driver to do something strange and kernel panic the system eventually. Could be Chrome, could be the driver in question. Have you seen anybody file such a bug with the Chrome devs?

rookpsu
Jun 27, 2012, 12:43 PM
Cnet & Gizmodo: Google Chrome Crashing New MacBook Airs

http://reviews.cnet.com/8301-13727_7-57461768-263/google-chrome-crashing-new-macbook-airs/

http://gizmodo.com/5921609/new-macbook-air-crashing-blame-google-chrome-probably

Also... Chrome released version 20.0.1132.43 on the stable channel last night. Nothing regarding the HD4K was listed in the release notes though.

cookies4all
Jun 27, 2012, 01:33 PM
No I only had Sims 3 and Safari open.

Here is the log:
Interval Since Last Panic Report: 68432 sec
Panics Since Last Report: 1
Anonymous UUID: 03AC8706-DB6B-4D48-A6AA-B5562A65F72A

Tue Jun 26 07:25:32 2012
panic(cpu 3 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8166d9b1, type 14=page fault, registers:
CR0: 0x0000000080010033, CR2: 0x0000000000000088, CR3: 0x0000000128df503e, CR4: 0x00000000001606e0
RAX: 0xffffff7f8166da84, RBX: 0x0000000000000077, RCX: 0x0000000000000080, RDX: 0x0000000004de7419
RSP: 0xffffff807f51b9b0, RBP: 0xffffff807f51b9c0, RSI: 0xffffff800f151a00, RDI: 0xffffff800b0b4000
R8: 0x0000000000000000, R9: 0xffffff807f51b940, R10: 0xffffff807f51b92c, R11: 0xffffff807f51b930
R12: 0xffffff8012c1b588, R13: 0xffffff800b0b4000, R14: 0xffffff800b0b4000, R15: 0xffffff806a579000
RFL: 0x0000000000010282, RIP: 0xffffff7f8166d9b1, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x0000000000000088, Error code: 0x0000000000000002, Faulting CPU: 0x3

Backtrace (CPU 3), Frame : Return Address
0xffffff807f51b660 : 0xffffff8000220792
0xffffff807f51b6e0 : 0xffffff80002c4794
0xffffff807f51b890 : 0xffffff80002da55d
0xffffff807f51b8b0 : 0xffffff7f8166d9b1
0xffffff807f51b9c0 : 0xffffff7f81671f7d
0xffffff807f51bb00 : 0xffffff7f8166eed4
0xffffff807f51bb60 : 0xffffff800065593e
0xffffff807f51bb80 : 0xffffff800065621a
0xffffff807f51bbe0 : 0xffffff80006569bb
0xffffff807f51bd20 : 0xffffff80002a3f08
0xffffff807f51be20 : 0xffffff8000223096
0xffffff807f51be50 : 0xffffff80002148a9
0xffffff807f51beb0 : 0xffffff800021bbd8
0xffffff807f51bf10 : 0xffffff80002af140
0xffffff807f51bfb0 : 0xffffff80002dab5e
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBFF2AB81]@0xffffff7f81665000->0xffffff7f816cbfff
dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff7f80829000
dependency: com.apple.iokit.IONDRVSupport(2.3.4)[A004D087-8FB7-3630-AD65-18DC2A9B2EEA]@0xffffff7f80c8c000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2E0BAC50-C4B6-3353-BADA-0168305F3D06]@0xffffff7f80c53000

BSD process name corresponding to current thread: cider

Mac OS version:
11E2705

Kernel version:
Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755
System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)

System uptime in nanoseconds: 63596183084440
last loaded kext at 59942499659931: com.apple.driver.AppleUSBTCKeyEventDriver 227.6 (addr 0xffffff7f807cc000, size 12288)
last unloaded kext at 60052106597177: com.apple.driver.AppleUSBCDC 4.1.19 (addr 0xffffff7f807c9000, size 12288)
loaded kexts:
com.apple.filesystems.udf 2.2
com.apple.filesystems.smbfs 1.7.2
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AGPM 100.12.69
com.apple.driver.ApplePlatformEnabler 2.0.5d3
com.apple.driver.X86PlatformShim 5.0.0d8
com.apple.driver.AppleHDA 2.2.3f13
com.apple.driver.AppleMikeyDriver 2.2.3f13
com.apple.driver.AppleUpstreamUserClient 3.5.9
com.apple.driver.AudioAUUC 1.59
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleSMCPDRC 5.0.0d8
com.apple.iokit.IOBluetoothSerialManager 4.0.7f2
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.2.3
com.apple.driver.AppleSMCLMU 2.0.1d2
com.apple.driver.ApplePolicyControl 3.1.32
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleBacklight 170.2.2
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.driver.AppleIntelHD4000Graphics 7.2.8
com.apple.driver.AppleIntelFramebufferCapri 7.2.8
com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2
com.apple.driver.AppleUSBTCButtons 227.6
com.apple.driver.AppleUSBTCKeyboard 227.6
com.apple.driver.AppleUSBCardReader 3.0.6
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 33
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.0.4
com.apple.driver.AppleUSBHub 5.0.7
com.apple.driver.AirPort.Brcm4331 560.7.21
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleAHCIPort 2.3.0
com.apple.driver.AppleUSBEHCI 5.0.7
com.apple.driver.AppleUSBXHCI 1.0.7
com.apple.driver.AppleACPIButtons 1.5
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.5
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
com.apple.nke.applicationfirewall 3.2.30
com.apple.security.quarantine 1.3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.2.3f13
com.apple.iokit.IOSurface 80.0.2
com.apple.iokit.IOSerialFamily 10.0.5
com.apple.iokit.IOAudioFamily 1.8.6fc18
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleSMBusPCI 1.0.10d0
com.apple.driver.AppleHDAController 2.2.3f13
com.apple.iokit.IOHDAFamily 2.2.3f13
com.apple.driver.X86PlatformPlugin 5.1.1d6
com.apple.driver.AppleSMC 3.1.3d10
com.apple.driver.IOPlatformPluginFamily 5.1.1d6
com.apple.driver.AppleGraphicsControl 3.1.32
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2
com.apple.iokit.IOBluetoothFamily 4.0.7f2
com.apple.driver.AppleUSBMultitouch 230.5
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.driver.AppleThunderboltDPInAdapter 1.8.4
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice 3.2.1
com.apple.iokit.IOUSBMassStorageClass 3.0.3
com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
com.apple.driver.AppleUSBMergeNub 5.0.7
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.driver.AppleThunderboltNHI 1.6.0
com.apple.iokit.IOThunderboltFamily 2.0.3
com.apple.iokit.IO80211Family 420.3
com.apple.iokit.IONetworkingFamily 2.1
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOAHCIFamily 2.0.8
com.apple.iokit.IOUSBFamily 5.0.7
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.7.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 177.5
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 331.7
com.apple.iokit.IOStorageFamily 1.7.2
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.5
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
System Profile:
Model: MacBookAir5,2, BootROM MBA51.00EF.B00, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f4
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D594B302020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D594B302020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.21)
Bluetooth: Version 4.0.7f2, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128E, 121.33 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0x1d182000 / 6
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 4
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

DVD9
Jun 28, 2012, 10:38 PM
The fact that a user level program can bsod errr kp I mean is a bad thing. Since this is happening to many osx machines I would have to guess it is driver related and not hardware.

BSOD?

That's Windows and disappeared about ten years ago.

This problem is a Gray Screen of Death.

Nychot
Jun 28, 2012, 10:44 PM
Kernel panics should NOT happen. My past experience with them are usually related to BAD RAM or motherboard issues. If you can xchange it do so.

Mjmar
Jun 28, 2012, 10:44 PM
I had something similar happen to me yesterday, except I didn't get any warning message... The screen just froze and I was unable to do anything. I tried closing the lid, but the screen stayed on. Then I just did a hard reset. Chrome was not running at the time of the incident.