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View Full Version : Help! Ipod won't mount but is recognised by System Profiler




sunlikeblood
Jul 24, 2005, 09:08 PM
I dropped my 3G iPod the other day (from a small height on to carpet, nothing too nasty) but now it won't mount when slotted into the dock or via direct firewire cable connection. I can see that it is attached in System Profiler, including the name I have given the disk, but there is no mount point listed which I think is the problem.

I have tried everything I can think of to get it to mount including the following:

Using Disk Utility to mount/unmount and verify or repair disk -

Repairing disk for “James's iPOD”
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Invalid extent entry
Volume check failed.

Error: The underlying task reported failure on exit (-9972)

Repair attempted on 1 volume
0 HFS volumes repaired
1 volume could not be repaired


DiskWarrior 3.0 failed to rebuild the disk

Tried hard reset, iPod's scan disk was fine (though it keeps going back to it and rescanning often).

Tried booting into disk mode, again it doesn't mount in the Finder or iTunes though it is recognised by the System Profiler. Power is getting through fine.

Tried several of the diagnostic tests accessed by pressing Previus Next and Select when the Apple logo comes up - appears to be fine.

My next step is to do a restore using the iPod updater. It recognises an iPod is attached but only gives the option to restore, not update. I am hoping I can at least mount the iPod once though to retrieve some files I had stored on there before erasing the disk completely, which I am hoping will fix the problem.

Any other ideas??



taeclee99
Jul 24, 2005, 09:30 PM
When my secondary drive failed to mount, data rescue x was able to recover my files.

http://www.prosofteng.com/

mj_1903
Jul 24, 2005, 09:55 PM
Is the iPod mounted in /Volumes/? I have had drives refuse to mount but I have been able to copy files out that way. If it isn't then your only option is to restore the iPod which should return all functionality.

sunlikeblood
Jul 24, 2005, 09:59 PM
When my secondary drive failed to mount, data rescue x was able to recover my files.

http://www.prosofteng.com/

Thanks, I have that app already but didn't think to try it. Trying it now!

sunlikeblood
Jul 24, 2005, 10:01 PM
Is the iPod mounted in /Volumes/? I have had drives refuse to mount but I have been able to copy files out that way.

Not sure what you mean by this part, where do I find that? I'm actually a total novice when it comes to anything involving Terminal or programming languages.

Mitthrawnuruodo
Jul 24, 2005, 10:06 PM
Any help in iPod doesn't appear in iTunes or on my Mac desktop (http://docs.info.apple.com/article.html?artnum=60950)?

sunlikeblood
Jul 24, 2005, 10:09 PM
Any help in iPod doesn't appear in iTunes or on my Mac desktop (http://docs.info.apple.com/article.html?artnum=60950)?


Nope. Tried all of those already, but thanks for the reply anyway! :)

Sedulous
Jul 25, 2005, 01:04 AM
I think with all the advice already given, if your iPod still won't cooperate, then iPod restore is the next best step.

sunlikeblood
Jul 25, 2005, 01:22 AM
I've successfully recovered the files I needed with Data Rescue X, now I will do a restore on the iPod and hopefully everything will be fine again. Thanks to everyone who posted suggestions!

sphereboy
Sep 19, 2005, 06:17 PM
My 4G iPod [click wheel] also doesn't get recognized when using the Firewire cable. It works fine with the USB cable but that's not what i want.

I've done it all:
Reset
Restore
Reset & Restart
Reset, Restore, Restart
Turn On/Off
Disconnect, Turn On/Off, Restart, Reset, Restore

Nothing seems to work.
I wonder why some of us are having this issue.
Any new suggestions?

G5Unit
Sep 19, 2005, 06:19 PM
This has happend to me before only it was with a first gen. I just used the updater and it was fine.