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MacRumors
Jul 5, 2012, 02:43 PM
http://images.macrumors.com/im/macrumorsthreadlogo.gif (http://www.macrumors.com/2012/07/05/apple-working-on-fix-for-corrupted-app-store-downloads/)


http://images.macrumors.com/article-new/2011/05/app_store_icon.jpg

Earlier today, we noted (http://www.macrumors.com/2012/07/05/app-store-pushing-out-corrupted-app-downloads/) that Apple's App Store was experiencing issues with corrupted binaries affecting dozens of newly-updated apps over the past few days. While in many cases the corruption is resolved a few hours after an updated app becomes available, TechCrunch reports (http://techcrunch.com/2012/07/05/apple-responds-to-app-crashing-issues-has-a-dedicated-team-working-on-a-fix/) that Apple has now officially acknowledged the issue in its developer forums and is working on a broader fix.According to our developer sources, Apple has now responded to numerous complaints in its Developer Forums with a brief statement posted by username "iTunesConnect."

The statement reads: "We are aware of the issue related to apps crashing after update. We are currently working on resolving the issue. Stay tuned for updates."Apple is also emailing developers regarding the issue and including contact information for support issues, with one developer who was able to speak to a support representative being told that Apple has a dedicated team working on the issue. More details will be made available as Apple investigates the problems.

Update: Apple has now issued an official statement to AllThingsD (http://allthingsd.com/20120705/apple-says-it-has-fixed-server-bug-led-to-crashing-apps/):"We had a temporary issue that began yesterday with a server that generated DRM code for some apps being downloaded," Apple said in a statement to AllThingsD. Apple said it affected only a small number of users.

"The issue has been rectified and we don't expect it to occur again," Apple said. Those who have an affected app can re-download it from the App Store.Update 2: Macworld reports (http://www.macworld.com/article/1167568/possible_apple_server_bug_leads_to_corrupted_app_store_downloads.html) that Apple will be removing one-star app reviews given by users as a result of the issue.

Update 3: As noted by MacStories (http://www.macstories.net/news/apple-removes-negative-reviews-from-apps-affected-by-drm-bug/), Apple has apparently removed all reviews stemming from the corrupted versions of the apps.

Article Link: Apple Working on Fix for Corrupted App Store Downloads [Update: Fixed] (http://www.macrumors.com/2012/07/05/apple-working-on-fix-for-corrupted-app-store-downloads/)



charlieegan3
Jul 5, 2012, 02:53 PM
At least it wasn't a Sony Phishing Scam all over again. Lets try and put this in perspetive.

marcusj0015
Jul 5, 2012, 03:04 PM
Does anyone have any clue what's causing it? Sounds like packets are being dropped unnoticed and breaking the code signing and binary itself.

BMNB1tch
Jul 5, 2012, 03:06 PM
3 to 4 years of perfect operation

and this is the first hiccup

only on "some" apps

devchris
Jul 5, 2012, 03:11 PM
Does anyone have any clue what's causing it? Sounds like packets are being dropped unnoticed and breaking the code signing and binary itself.

I don't think it is a data hosting problem. If it was, I would think it'd be affecting all apps and not just ones that have been recently updated. I'd imagine the issue lies somewhere between the app approval process and then pushing it live to the AppStore.

NAG
Jul 5, 2012, 03:14 PM
Better, but they should do more. Contacting users and notifying them of the issue would be nice.

coolbreeze
Jul 5, 2012, 03:15 PM
The free version of Angry Birds Space must be affected. Won't launch. Reviews are scathing lol.

TouchMint.com
Jul 5, 2012, 03:20 PM
I don't think it is a data hosting problem. If it was, I would think it'd be affecting all apps and not just ones that have been recently updated. I'd imagine the issue lies somewhere between the app approval process and then pushing it live to the AppStore.

Dev here and I have noticed it happening with some ios 6 devices. At first my app "Bracket Maker" was not working then I learned it might be tied to the device.

I had 3 updates come through and the same ios6 user could not get any of them to correctly download and run without crashing.

I had the user download the update and it crashed on all 3 apps during start up. I had them delete the app and redownload and they got the same thing.

It could have something to do with the buggy app store on ios6. I will have them delete and redownload through itunes and see what happens.

NAG
Jul 5, 2012, 03:25 PM
This isn't an iOS 6 problem as far as end user. I'm running iOS 5 and when I updated Instapaper on my iPad last night I had the same issue. Additionally, this seems to be region specific (Instapaper data). Thankfully, I had a backup on my computer and reverted (was able to update late last night without incident, though). This really looks like an Apple server issue and they should let users know that. Devs are getting flooded with 1 star reviews by no fault of their own because of this and those don't go away.

cvaldes
Jul 5, 2012, 03:26 PM
Dev here and I have noticed it happening with some ios 6 devices. At first my app "Bracket Maker" was not working then I learned it might be tied to the device.

...

It could have something to do with the buggy app store on ios6. I will have them delete and redownload through itunes and see what happens.
I doubt it has anything to do with the "buggy app store on ios6" since it is affecting regular users on iOS 5.

As devchris mentions above, there is probably something happening in between the app approval and the push to the App Store since the same bundle is being downloaded by iOS 6 and iOS 5 users. My guess is that the binaries are getting corrupted in the packaging process.

seamer
Jul 5, 2012, 03:33 PM
The Higgs Boson was announced, and due to quarks and being measured it's started to cause the end of the world. Starting with the source of all happiness and love and joy.

TouchMint.com
Jul 5, 2012, 03:38 PM
This isn't an iOS 6 problem as far as end user. I'm running iOS 5 and when I updated Instapaper on my iPad last night I had the same issue. Additionally, this seems to be region specific (Instapaper data). Thankfully, I had a backup on my computer and reverted (was able to update late last night without incident, though). This really looks like an Apple server issue and they should let users know that. Devs are getting flooded with 1 star reviews by no fault of their own because of this and those don't go away.



Yea this is pretty weird and thanks for the heads up on ios5. I dont think its a region specific problem because me and the friend on ios6 both live in phx. we downloaded the updates within mins of eachother.

Another thing that makes me think it is device related is that all 3 apps I updated dont work on their phone. These 3 apps all work on my phone and a friend from des moines phone.

I believe all 3 of us downloaded over 3g.

lilo777
Jul 5, 2012, 03:41 PM
3 to 4 years of perfect operation

and this is the first hiccup

only on "some" apps

Yeah, it's pretty good but not as good as Google's Play Store which never had similar issues.

Mad-B-One
Jul 5, 2012, 03:45 PM
The Higgs Boson was announced, and due to quarks and being measured it's started to cause the end of the world. Starting with the source of all happiness and love and joy.

Actually, it is a "Higgs-like particle" with the weight of a Barium atom, previously being innert since it only has mass but does not interact otherwise with our physical and chemical world. Predicted is that 2/3 of all gravity in the universe consists of higgs-like matter. Quarks are way smaller hand are observed when matter decays because some funny physicists put stuff (protons, neutrons, or whatever) in a tube and accellerate it so they they can see it go boom with something going the other way.

Edit: I realized that wasn't clear: Why "Higgs-like particle?" because they measured different sizes and it could be indeed a whole set of new kind of matter they started to discover. It's very exciting and me as an interrested N00b in the field of Physics, I like to read more about such stuff.

AppleGuesser
Jul 5, 2012, 03:47 PM
Yeah, it's pretty good but not as good as Google's Play Store which never had similar issues.

Oh come on, bring in the Fandroids now.......Really? Care to elaborate? :rolleyes:

BMNB1tch
Jul 5, 2012, 03:51 PM
Yeah, it's pretty good but not as good as Google's Play Store which never had similar issues.

Androids get hacked and turn into bots

http://www.bbc.co.uk/news/technology-18720565

not to mention fake "open" google does not publish its search algorithm...

do no evil

more like

can't do anything right...

bit density
Jul 5, 2012, 03:52 PM
This is almost assuredly an automated process issue. Things have to go through an ABCDE process to get all the way to the store. As time goes by and features are added steps can get lost or transposed which can cause an unexpected problem.

Testing sometimes can't find it because live and test are simply not the same. And identifying the lost or missing step can be difficult because the human knowledge becomes diminished over time and critical documentation may be sketchy or unavailable.

Expect this more not less as time goes on. This happens in all systems and bureaucracies and trying to prevent it can cause all sorts of problems. Anyone who has worked in a stodgy and scared IT department knows this.

AppleGuesser
Jul 5, 2012, 03:53 PM
Androids get hacked and turn into bots

http://www.bbc.co.uk/news/technology-18720565

not to mention fake "open" google does not publish its search algorithm...

do no evil

more like

can't do anything right...

Pretty much spot on, my point exactly!:D Google Play is better...what planet are you from? :D:apple:

acidblue
Jul 5, 2012, 03:58 PM
If this were the 90's I'd guess someone uploaded the files to an FTP server in ASCII mode, :D

schmitt
Jul 5, 2012, 04:04 PM
Edited by author.

Mad-B-One
Jul 5, 2012, 04:10 PM
Androids get hacked and turn into bots

http://www.bbc.co.uk/news/technology-18720565

not to mention fake "open" google does not publish its search algorithm...

do no evil

more like

can't do anything right...

Funny part is, most likely, its the same App the App Store pulled after Kaspersky Labs found that it automatically sent messages and emails to contacts. At least, it sounds like it. It would have used Yahoo Mail for sure...

Edit: Article here: http://www.macrumors.com/2012/07/05/apple-pulls-russian-sms-spam-app-from-app-store/

AppleGuesser
Jul 5, 2012, 04:11 PM
I had a problem with the first-generation iPad -- it kept restarting. So, I went to the Apple Store and talked to a Genius at the Genius Bar. He couldn't find a fix so he gave me a reconditioned iPad. I asked him what was causing the iPad to keep restarting and he said I probably downloaded a corrupted App from the App Store. This was a couple of years ago.

Really now, thats crazy, but hey, you got a newer iPad :) Thats always a good thing :)

lilo777
Jul 5, 2012, 04:37 PM
Androids get hacked and turn into bots

http://www.bbc.co.uk/news/technology-18720565

not to mention fake "open" google does not publish its search algorithm...

do no evil

more like

can't do anything right...

Well, obviously you are trying to use misdirection here. Those are totally different problems that have nothing in common with the store corrupting the apps. As we learned today (not really a revelation - just a confirmation), malware can get into App Store just as easily as it can to Play Store. So, let's compare two ecosystems.

With Apple, you get lucky if the app you like gets approved in a first place. And if it does get approved, then you should pray that App Store does not corrupt it. And if it does not corrupt the app, you should pray that it's not a malware.

With Android you have just one of these three problems.

bobobenobi
Jul 5, 2012, 04:53 PM
I realize I'm feeding a troll here, so apologies up front.

As we learned today (not really a revelation - just a confirmation), malware can get into App Store just as easily as it can to Play Store. So, let's compare two ecosystems.

This is the first instance of malware in the app store in over five years. How many apps are in Apple's app store? How many apps are in Google's app store, how long has it been in existence, and how many instances of malware have there been? We're talking an order of magnitude difference here!

With Apple, you get lucky if the app you like gets approved in a first place.

How would one know if they like an app before it's released?

And if it does get approved, then you should pray that App Store does not corrupt it.

Yeah, I can see how people would pray for something not to happen that hasn't happened in over five years.

And if it does not corrupt the app, you should pray that it's not a malware.

Again, we're talking about the first occurrence in millions of cases. No need for prayer here.

TouchMint.com
Jul 5, 2012, 04:55 PM
Well, obviously you are trying to use misdirection here. Those are totally different problems that have nothing in common with the store corrupting the apps. As we learned today (not really a revelation - just a confirmation), malware can get into App Store just as easily as it can to Play Store. So, let's compare two ecosystems.

With Apple, you get lucky if the app you like gets approved in a first place. And if it does get approved, then you should pray that App Store does not corrupt it. And if it does not corrupt the app, you should pray that it's not a malware.

With Android you have just one of these three problems.

While they are 2 very diff problems your reasoning is a little flawed.

1. As long as you follow the rules your app will be approved 99% of the time. I will admit apple is pretty controlling about its rules but that is the reason most iphone apps look and work 2x better than google apps.

2. As for the corruption this is a new thing and lets hope short lived thing. This is nothing compared to the horrible fragmentation that occurs on android. The dl might as well be corrupt tbh.

3. This is the first case of “malware” I have seen on the app store compared to hearing about quite a few others on android.

I am no huge Apple fan and while I hate that they never communicate with devs or customers for that matter its impossible to say the google store is better or safer than the itunes app store….

chrisrosemusic1
Jul 5, 2012, 05:03 PM
Ah this is why my Ski Safari won't launch then - it appears as 'open' in the bottom bar but it never loads. Don't wanna delete and re install though as I've unlocked all challenges and multipliers. Although, sounds like I'm probably gonna lose it anyway now -_-

samcraig
Jul 5, 2012, 05:05 PM
but that is the reason most iphone apps look and work 2x better than google apps.



subjective.

admanimal
Jul 5, 2012, 05:29 PM
Yeah, it's pretty good but not as good as Google's Play Store which never had similar issues.

Maybe because Google doesn't even bother to encrypt app downloads. Only Jelly Bean users get encrypted apps, and that only happens on the device.

Exotic-Car Man
Jul 5, 2012, 05:31 PM
http://i.qkme.me/3pzhj2.jpg

OldSchoolMacGuy
Jul 5, 2012, 05:38 PM
Deleting and re-installing the apps seems to resolve the issue.

Bubba Satori
Jul 5, 2012, 05:40 PM
At least it wasn't a Sony Phishing Scam all over again. Lets try and put this in perspetive.

Look, a chicken.

TouchMint.com
Jul 5, 2012, 06:06 PM
Deleting and re-installing the apps seems to resolve the issue.

I have actually seen the problem continue after deleting and reinstalling the app.

----------

subjective.

I am sorry this is mostly from a developer’s standpoint.

The android market is very fragmented with different devices. This makes design, memory and process management rather hard compared to iOS.

NAG
Jul 5, 2012, 06:12 PM
I have actually seen the problem continue after deleting and reinstalling the app.

Yeah, it seems to take some arbitrary period of time for it to be fixed on Apple's end.

samcraig
Jul 5, 2012, 06:22 PM
I am sorry this is mostly from a developer’s standpoint.

The android market is very fragmented with different devices. This makes design, memory and process management rather hard compared to iOS.

But you don't develop for Android. Several people I know do and say that while there are challenges (and that goes for both platforms) that they haven't had too much issue with fragmentation. Although it certainly is a popular excuse.

marcusj0015
Jul 5, 2012, 06:37 PM
“It seems that Apple’s FairPlay DRM mechanism wasn’t applied properly to the application packages that are delivered to users while downloading the update,” Scanner Pro’s Irene Chernyavska told Wired via email. “After the installation, the application doesn’t pass DRM validation and terminates immediately.”

I was right.

TouchMint.com
Jul 5, 2012, 06:48 PM
But you don't develop for Android. Several people I know do and say that while there are challenges (and that goes for both platforms) that they haven't had too much issue with fragmentation. Although it certainly is a popular excuse.

You are right I don’t currently and don’t plan on doing so (I do plan on windows phone 8). I have looked around the environment and discussed with other developers so I do have some idea what it would be like. Word on the street is that there is a bit more work on the design side (not that my design is that good to begin with lol).

Overall I have to agree with you it is subjective which is “better”. Both have their perks and downfalls…

johan.k
Jul 5, 2012, 07:39 PM
Apple realized one. The rest? *Bravo Apple*

chrismarle
Jul 5, 2012, 08:25 PM
Hey guys, by the way, it's fixed.

http://www.engadget.com/2012/07/05/apple-aware-of-corrupt-apps-issue-working-on-a-fix/

NAG
Jul 5, 2012, 08:49 PM
Nice update. If they remove all the related 1 star reviews that would also be interesting (and positive considering they were made in error).

(And I'm waiting for insane amounts of negative votes for this post like my first one...yes yes I don't like talking about this sort of thing myself but I find this particular instance amusing.)

blow45
Jul 5, 2012, 08:50 PM
Better, but they should do more. Contacting users and notifying them of the issue would be nice.

-7 for your post, always a good sign someone's said something right here, of course they should contact users and inform them instead of having them scratching their heads and getting frustrated, but god forbid apple tarnishes its image by actually admitting a bug to end users, these should always be kept in the dark at all costs, unless all antennagate hell break loose..;)

blow45
Jul 5, 2012, 09:01 PM
This is the first instance of malware in the app store in over five years.

That's not really correct, that's the first instance spotted by a third party (kaspersky), for all we know with what has come to light about apple's app checking strategy (or lack thereof) there could be quite a few more apps that have gone unnoticed and are currently stealing our data, much more effectively and have stayed under the radar. By all accounts this wasn't a particularly clever malware to stay under the radar, I would say it was a very loud one and got caught (not by apple of course). I am 100% certain as anyone with any sense should be that there are many more apps doing their malware job effectively and not getting caught.

johan.k
Jul 5, 2012, 09:37 PM
My request to open iTunes Store app still can't be completed. Too bad.

ouimetnick
Jul 5, 2012, 10:18 PM
The statement says

“The issue has been rectified and we don’t expect it to occur again,” Apple said. Those who have an affected app can re-download it from the App Store.

I don't think they expected it to happen in the first place

cgk.emu
Jul 5, 2012, 10:38 PM
At least it wasn't a Sony Phishing Scam all over again. Lets try and put this in perspetive.

I think we did keep it in perspective. I think the forum posters who were so down on Apple the second this came out were looking for an excuse to hate on Apple, really.

Rocketman
Jul 5, 2012, 11:10 PM
Is Apple going to use the download logs to send a message to the affected users?

BvizioN
Jul 6, 2012, 12:08 AM
And if it does get approved, then you should pray that App Store does not corrupt it..

Bla di bla di bla di bla........

How many times did this problem occur on the past with app store that the developers must feel the need to pray?? :confused:

Laird Knox
Jul 6, 2012, 12:48 AM
Yeah, it's pretty good but not as good as Google's Play Store which never had similar issues.

Google Play server issues (http://www.androidcentral.com/getting-google-play-store-errors-youre-not-alone)

Nope, never had a similar issue. :rolleyes:

lostngone
Jul 6, 2012, 01:29 AM
Whether it is Valve, EA or Apple once again the legal users are punished and the pirates never see an issue...

markcres
Jul 6, 2012, 04:07 AM
Does Apple ever say 'sorry' to customers?

Michaelgtrusa
Jul 6, 2012, 04:10 AM
Does Apple ever say 'sorry' to customers?

Maybe after losing a legal case.

TouchMint.com
Jul 6, 2012, 05:34 AM
Maybe after losing a legal case.


No sorry whatsoever. They did re release quite a few updates with the corrected drm. If you happened to download an update that was crashing just redonwload the new update and everything should work.

Luckily my apps were not popular enough to grab any negative feedback during the downtime. Woot?

Kaibelf
Jul 6, 2012, 07:32 AM
Better, but they should do more. Contacting users and notifying them of the issue would be nice.

Rectifying it within the day isn't good enough for you? Please, go use Android if you intend to complain for the sake of complaining. :rolleyes::rolleyes:

Puevlo
Jul 6, 2012, 07:50 AM
Hopefully these lazy developers now realise that the App Store is not the golden goose they thought it was. Apple, and its dodgy servers, own you now.

gnasher729
Jul 6, 2012, 07:52 AM
As we learned today (not really a revelation - just a confirmation), malware can get into App Store just as easily as it can to Play Store.

Since there was one piece of malware on the App Store, and hundreds on Android stores, either very few malware authors try to get on the App Store, or it is much much harder for malware to get on the App Store.

And I think the amount of money that malware authors make is so little that the $99 for a developer account (which I assume is closed down without refund when you submit malware and it is found out) is a real deterrent :-)

efrank772
Jul 6, 2012, 08:01 AM
This kind of thing has happened before, and it has always been due to human error. :)

G5isAlive
Jul 6, 2012, 08:22 AM
Rectifying it within the day isn't good enough for you? Please, go use Android if you intend to complain for the sake of complaining. :rolleyes::rolleyes:

I think the original posters comment was respectfully made and a good point. If I had purchased something and it had been delivered in error, even if corrected quickly, it would seem to be a good practice to apologize.

Thunderhawks
Jul 6, 2012, 08:33 AM
I think the original posters comment was respectfully made and a good point. If I had purchased something and it had been delivered in error, even if corrected quickly, it would seem to be a good practice to apologize.

Do we really care about a "sorry" from any corporation?

And that does what? Show they care? Ha,ha,ha..........

These are complex technical issues, which have all been programmed by humans and humans make mistakes.

Since it doesn't happen 24/7 for months on end , fixing it is good enough for me.

There is other stuff we don't know yet that will happen.

The world is not a perfect place!

kalex
Jul 6, 2012, 09:53 AM
Androids get hacked and turn into bots

http://www.bbc.co.uk/news/technology-18720565

not to mention fake "open" google does not publish its search algorithm...

do no evil

more like

can't do anything right...

Why would google publish its search algorithm?

on point number one - it has been updated and its not android devices turned into botnets but rather windows desktops that spoof headers to look like it was sent from android phones. another perfect example of spreading FUD before actually verifying information. Just like a lot of things on internet Don't believe everything u read

Konrad9
Jul 6, 2012, 10:15 AM
Androids get hacked and turn into bots

http://www.bbc.co.uk/news/technology-18720565

not to mention fake "open" google does not publish its search algorithm...

do no evil

more like

can't do anything right...

Except launch the worlds biggest free email service with a 99.999999% uptime.

mw360
Jul 6, 2012, 11:00 AM
Whether it is Valve, EA or Apple once again the legal users are punished and the pirates never see an issue...

That's right, nobody ever downloaded cracked software and found it not working, or opened up a downloaded zip file to find a festering sack of malware. Nope, never happened.

lostngone
Jul 6, 2012, 11:18 AM
That's right, nobody ever downloaded cracked software and found it not working, or opened up a downloaded zip file to find a festering sack of malware. Nope, never happened.

I can not argue with your statement. However the difference is when you are download warez/cracked software A: This is expected. B: It is free!

On the flip side if I am a downloading it legally(and paying for it). I expect it to work every-time/all the time.

This is a perfect example of how DRM/copy protection hurts the honest people.

seamer
Jul 6, 2012, 12:00 PM
Actually, it is a "Higgs-like particle" with the weight of a Barium atom, previously being innert since it only has mass but does not interact otherwise with our physical and chemical world. Predicted is that 2/3 of all gravity in the universe consists of higgs-like matter. Quarks are way smaller hand are observed when matter decays because some funny physicists put stuff (protons, neutrons, or whatever) in a tube and accellerate it so they they can see it go boom with something going the other way.

Edit: I realized that wasn't clear: Why "Higgs-like particle?" because they measured different sizes and it could be indeed a whole set of new kind of matter they started to discover. It's very exciting and me as an interrested N00b in the field of Physics, I like to read more about such stuff.

We knew quarks existed. This is a particle theorized for decades, all the way back to Einstein. Since people thought the LHC was going to cause a black hole, I'd say that the positive results are worth being happy about.

Kaibelf
Jul 6, 2012, 12:08 PM
I think the original posters comment was respectfully made and a good point. If I had purchased something and it had been delivered in error, even if corrected quickly, it would seem to be a good practice to apologize.

I'd rather have it fixed than a dog and pony show. Apologies don't change anything. Actions do. How many companies apologize but DON'T rectify the damage they have done, or use it as a diversion while they drag their feet? I think Apple deserves applause for putting all hands on deck to fix it, fix it NOW, and let everyone know it's fixed. I don't need to be fluffed to feel like that's value.

johan.k
Jul 6, 2012, 12:24 PM
.... [Update: (Not Yet) Fixed]

Mad-B-One
Jul 6, 2012, 12:59 PM
We knew quarks existed. This is a particle theorized for decades, all the way back to Einstein. Since people thought the LHC was going to cause a black hole, I'd say that the positive results are worth being happy about.

I absolutely agree! I think they would have been disappointed if the Higgs-like particle would only be one. That would have been too boring. Considering that the LHC only ran at 50% so far, I'm excited to see what will happen after the repair/revamp. The Back Hole thing was really funny. Probably came from the denomination of Christian Scientists (yes, that is an oxymoron: They don't believe in science, not even doctors). For a Black Hole, you would need more mass than our whole solar system can provide, but yea, if I make a particle fast enough, I can probably turn it into a Black Hole, or my mother-in-law for that matter...

Xenomorph
Jul 9, 2012, 09:31 AM
I'm sure no one cares, but I never got any of these corrupted downloads before (when everyone else was getting them).

But TODAY, July 9th, apps I've updated today crash on launch. I tap them, the screen starts to change like they are loading, but I end back up at SpringBoard.

Is this a problem again for others?

NAG
Jul 14, 2012, 03:23 PM
I think the original posters comment was respectfully made and a good point. If I had purchased something and it had been delivered in error, even if corrected quickly, it would seem to be a good practice to apologize.

Nah, I'm obviously an Android fanboy who only uses Blackberry devices! I love my HP TouchPad. It is so sick!