PDA

View Full Version : Kaspersky Virus Scanner for Mac - Incompatible?




bit50man
Jul 27, 2012, 08:44 AM
Just upgraded to Mountain Lion - receive the following error message.
"Kaspersky Virus Scanner" is damaged and can"t be opened. Delete "Kaspersky Virus Scanner" and download it again from the App Store.
Have done this three times - same result - incompatible with this version



anton1s
Jul 27, 2012, 09:00 AM
According to Kasperky mountain lion is supported. Have you opened a ticket with Kaspersky?

v0dka
Jul 27, 2012, 11:52 AM
Seems to be an already known problem (http://forum.kaspersky.com/index.php?showtopic=240421) and I have opened myself a ticket as at the moment it's not working. Looking for something for the meantime until it works again.

GGJstudios
Jul 27, 2012, 11:53 AM
Just upgraded to Mountain Lion - receive the following error message.
"Kaspersky Virus Scanner" is damaged and can"t be opened. Delete "Kaspersky Virus Scanner" and download it again from the App Store.
Have done this three times - same result - incompatible with this version
Macs are not immune to malware, but no true viruses exist in the wild that can run on Mac OS X, and there never have been any since it was released over 10 years ago. The only malware in the wild that can affect Mac OS X is a handful of trojans, which can be easily avoided by practicing safe computing (see below). Also, Mac OS X Snow Leopard and Lion have anti-malware protection (http://support.apple.com/kb/ht4651) built in, further reducing the need for 3rd party antivirus apps.
Mac Virus/Malware FAQ (http://guides.macrumors.com/Mac_Virus/Malware_FAQ)

Make sure your built-in Mac firewall is enabled in System Preferences > Security > Firewall


Uncheck "Open "safe" files after downloading" in Safari > Preferences > General


Disable Java in your browser (Safari (http://support.apple.com/kb/HT5241), Chrome (http://www.podfeet.com/wordpress/tutorials/how-to-disable-java-in-chrome/), Firefox (http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20applets)). This will protect you from malware that exploits Java in your browser, including the recent Flashback trojan (http://support.apple.com/kb/HT5244). Leave Java disabled until you visit a trusted site that requires it, then re-enable only for the duration of your visit to that site. (This is not to be confused with JavaScript, which you should leave enabled.)


Change your DNS servers to OpenDNS servers by reading this (http://guides.macrumors.com/Mac_Virus/Malware_FAQ#Why_am_I_being_redirected_to_other_sites.3F).


Be careful to only install software from trusted, reputable sites. Never install pirated software. If you're not sure about an app, ask in this forum before installing.


Never let someone else have access to install anything on your Mac.


Don't open files that you receive from unknown or untrusted sources.


For added security, make sure all network, email, financial and other important passwords are long and complex, including upper and lower case letters, numbers and special characters.


Always keep your Mac and application software updated. Use Software Update for your Mac software. For other software, it's safer to get updates from the developer's site or from the menu item "Check for updates", rather than installing from any notification window that pops up while you're surfing the web.

That's all you need to do to keep your Mac completely free of any Mac OS X malware that has ever been released into the wild. While you may elect to use it, 3rd party antivirus software is not required to keep your Mac malware-free.

If you still want to run antivirus for some reason, ClamXav (http://www.clamxav.com/) (which is free) is one of the best choices, since it isn't a resource hog, detects both Mac and Windows malware and doesn't run with elevated privileges. You can run scans when you choose, rather than leaving it running all the time, slowing your system. ClamXav has a Sentry feature which, if enabled, will use significant system resources to constantly scan. Disable the Sentry feature. You don't need it. Also, when you first install ClamXav, as with many antivirus apps, it may perform an initial full system scan, which will consume resources. Once the initial scan is complete, periodic on-demand scans will have much lower demands on resources.

bit50man
Jul 28, 2012, 11:09 AM
Yes, I did open a ticket with them. The reply I received was...

"Dear Customer,

At this time we haven't heard anything from HQ regarding this. However if a new build is released it would be a free upgrade, you would have to buy the product again through the App store.

Thank you


We remind you that you can contact Technical Assistance via email (in this case, please, do not change Subject field) or, in case if you created your request on the portal of Technical Assistance, you will see the direct link below for the quick answer.
https://my.kaspersky.com/en/support?srfid=314010592

Best Regards,
Kaspersky Lab Technical Support"

----------

Many thanks for the advice...

Macs are not immune to malware, but no true viruses exist in the wild that can run on Mac OS X, and there never have been any since it was released over 10 years ago. The only malware in the wild that can affect Mac OS X is a handful of trojans, which can be easily avoided by practicing safe computing (see below). Also, Mac OS X Snow Leopard and Lion have anti-malware protection (http://support.apple.com/kb/ht4651) built in, further reducing the need for 3rd party antivirus apps.
Mac Virus/Malware FAQ (http://guides.macrumors.com/Mac_Virus/Malware_FAQ)

Make sure your built-in Mac firewall is enabled in System Preferences > Security > Firewall


Uncheck "Open "safe" files after downloading" in Safari > Preferences > General


Disable Java in your browser (Safari (http://support.apple.com/kb/HT5241), Chrome (http://www.podfeet.com/wordpress/tutorials/how-to-disable-java-in-chrome/), Firefox (http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20applets)). This will protect you from malware that exploits Java in your browser, including the recent Flashback trojan (http://support.apple.com/kb/HT5244). Leave Java disabled until you visit a trusted site that requires it, then re-enable only for the duration of your visit to that site. (This is not to be confused with JavaScript, which you should leave enabled.)


Change your DNS servers to OpenDNS servers by reading this (http://guides.macrumors.com/Mac_Virus/Malware_FAQ#Why_am_I_being_redirected_to_other_sites.3F).


Be careful to only install software from trusted, reputable sites. Never install pirated software. If you're not sure about an app, ask in this forum before installing.


Never let someone else have access to install anything on your Mac.


Don't open files that you receive from unknown or untrusted sources.


For added security, make sure all network, email, financial and other important passwords are long and complex, including upper and lower case letters, numbers and special characters.


Always keep your Mac and application software updated. Use Software Update for your Mac software. For other software, it's safer to get updates from the developer's site or from the menu item "Check for updates", rather than installing from any notification window that pops up while you're surfing the web.

That's all you need to do to keep your Mac completely free of any Mac OS X malware that has ever been released into the wild. While you may elect to use it, 3rd party antivirus software is not required to keep your Mac malware-free.

If you still want to run antivirus for some reason, ClamXav (http://www.clamxav.com/) (which is free) is one of the best choices, since it isn't a resource hog, detects both Mac and Windows malware and doesn't run with elevated privileges. You can run scans when you choose, rather than leaving it running all the time, slowing your system. ClamXav has a Sentry feature which, if enabled, will use significant system resources to constantly scan. Disable the Sentry feature. You don't need it. Also, when you first install ClamXav, as with many antivirus apps, it may perform an initial full system scan, which will consume resources. Once the initial scan is complete, periodic on-demand scans will have much lower demands on resources.