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BigBadDavid
Jul 29, 2012, 11:54 AM
Hello, I hope someone can help with this. After upgrading my late-2009 Mac Mini to ML, it will not shut down from the Apple Menu. OS X closes as normal, but the machine does not power down. It restarts itself with the message "Your computer restarted because of a problem".

I have performed disk verfication, repaired permissions, reset VRAM and SMC. Booting from original hardware disc allows a normal shut down, so I suspect this is software related (probably Mountain Lion?). Booting from safe mode seems to work. Kernal panic report from Console is below.

Reading this http://discussions.apple.com/thread/4135480?start=30&tstart=0 suggests problems with nvidia cards and Mountain Lion. My Mac Mini has the original nvidia card it shipped with (9600M) and if I disconnect the display just before shut down it (usually) seems to shut down normally so might be display related?

Other than the problem with shutting down everything is working normally. First instance of this problem was immediately after installing Mountain Lion. I am currently considering a full-reinstall of Mountain Lion from the recovery partition and using Time Machine to retrieve my settings etc, although I am concerned this will not work if it is a genuine bug plus it's a pain.

Any assistance or solutions gratefully received!

Sun Jul 29 16:52:00 2012
panic(cpu 1 caller 0xffffff80134b7b95): Kernel trap at 0xffffff80134c3dd0, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffff808b9b7a20, CR3: 0x0000000015f7d000, CR4: 0x0000000000000660
RAX: 0xffffff8077ddb100, RBX: 0x0000000000110000, RCX: 0x0000000000000440, RDX: 0x0000000000000040
RSP: 0xffffff808beabea0, RBP: 0xffffff808beabf20, RSI: 0x0000000000000440, RDI: 0xffffff808b9b7a20
R8: 0x0000000000110000, R9: 0x00000000000000ff, R10: 0x0000000000000000, R11: 0x0000000000000040
R12: 0x0000000085bcfe8b, R13: 0x000000000000fe00, R14: 0x0000000000000000, R15: 0xffffff8013936430
RFL: 0x0000000000010002, RIP: 0xffffff80134c3dd0, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffff808b9b7a20, Error code: 0x0000000000000000, Fault CPU: 0x1

Backtrace (CPU 1), Frame : Return Address
0xffffff808beabb40 : 0xffffff801341d5f6
0xffffff808beabbb0 : 0xffffff80134b7b95
0xffffff808beabd80 : 0xffffff80134ce4ad
0xffffff808beabda0 : 0xffffff80134c3dd0
0xffffff808beabf20 : 0xffffff80134c4135
0xffffff808beabf60 : 0xffffff801343dcae
0xffffff808beabfb0 : 0xffffff80134b2677

BSD process name corresponding to current thread: kernel_task

Mac OS version:
12A269

Kernel version:
Darwin Kernel Version 12.0.0: Sun Jun 24 23:00:16 PDT 2012; root:xnu-2050.7.9~1/RELEASE_X86_64
Kernel UUID: 8D5F8EF3-9D12-384B-8070-EF2A49C45D24
Kernel slide: 0x0000000013200000
Kernel text base: 0xffffff8013400000
System model name: Macmini3,1 (Mac-F22C86C8)

System uptime in nanoseconds: 15134561475012
last loaded kext at 50080206622: com.apple.driver.AppleHWSensor 1.9.5d0 (addr 0xffffff7f95232000, size 36864)
last unloaded kext at 222539443340: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f95433000, size 8192)
loaded kexts:
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleBluetoothMultitouch 75.15
com.apple.iokit.IOBluetoothSerialManager 4.0.9f8
com.apple.driver.ApplePlatformEnabler 2.0.5d4
com.apple.driver.AGPM 100.12.69
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHDA 2.3.0f2
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.6
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleMCCSControl 1.0.33
com.apple.GeForce 8.0.0
com.apple.driver.AppleIRController 320.15
com.apple.iokit.SCSITaskUserClient 3.5.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.2.0
com.apple.driver.AirPortBrcm43224 600.36.17
com.apple.driver.AppleUSBHub 5.1.6
com.apple.driver.AppleFWOHCI 4.9.5
com.apple.driver.AppleAHCIPort 2.4.0
com.apple.nvenet 2.0.19
com.apple.driver.AppleUSBEHCI 5.1.5
com.apple.driver.AppleUSBOHCI 5.1.5
com.apple.driver.AppleEFINVRAM 1.6.1
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.7
com.apple.driver.AppleACPIButtons 1.6
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.6
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.driver.AppleBluetoothHIDKeyboard 165.5
com.apple.driver.AppleHIDKeyboard 165.5
com.apple.driver.IOBluetoothHIDDriver 4.0.9f8
com.apple.driver.AppleMultitouchDriver 235.27
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 2.3.0f2
com.apple.iokit.IOAudioFamily 1.8.9fc9
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.0.9f8
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.driver.AppleHDAController 2.3.0f2
com.apple.iokit.IOHDAFamily 2.3.0f2
com.apple.iokit.IOSurface 86.0.2
com.apple.iokit.IOBluetoothFamily 4.0.9f8
com.apple.driver.AppleGraphicsControl 3.2.6
com.apple.driver.AppleSMC 3.1.3d11
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.2.0d16
com.apple.driver.AppleSMBusController 1.0.10d0
com.apple.nvidia.nv50hal 8.0.0
com.apple.NVDAResman 8.0.0
com.apple.iokit.IONDRVSupport 2.3.4
com.apple.iokit.IOGraphicsFamily 2.3.4
com.apple.iokit.IOUSBHIDDriver 5.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1
com.apple.iokit.IOUSBMassStorageClass 3.5.0
com.apple.driver.AppleUSBComposite 5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.1
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.5.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.1
com.apple.iokit.IO80211Family 500.15
com.apple.iokit.IOUSBUserClient 5.0.0
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOAHCIFamily 2.2.0
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOUSBFamily 5.1.6
com.apple.driver.NVSMU 2.2.9
com.apple.driver.AppleEFIRuntime 1.6.1
com.apple.iokit.IOHIDFamily 1.8.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.18
com.apple.driver.AppleACPIPlatform 1.6
com.apple.iokit.IOPCIFamily 2.7
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0



BigBadDavid
Jul 29, 2012, 01:57 PM
Given problem doesn't happen in safe mode, I presume there must be an issue with one of the following extensions which are disabled in safe mode:

AppleFileSystemDriver
AppleHDA
AppleHDAController
AppleHDAHardwareConfigDriver
AppleMCCSControl
ApplePlatformEnabler
AppleSMBusController
AppleSMBusPCI
AppleTyMCEDriver
AppleUpstreamUserClient
AudioAUUC
DspFuncLib
GeForce
IOAudioFamily
IOBluetoothSerialManager
IOBluetoothUSBDFU
IOFireWireIP
IOHDAFamily
IOSerialFamily
IOUserEthernet
OSvKerrDSPLib
PioneerSuperDrive

Any assistance or ideas gratefully received!!

ajro
Jul 29, 2012, 09:57 PM
Do anybody know how to solve it?

younker
Jul 30, 2012, 02:56 AM
I think it caused by the NVidia driver of ML is not properly work for Mac Mini 09, I have mac mini 2009 early and after installed ML, it crashes frequently.

I had to re-install Lion on it and now there is no problem at all. I tried to upgrade to ML and also did a fresh install of ML on it.

BigBadDavid
Jul 30, 2012, 10:08 AM
I think it caused by the NVidia driver of ML is not properly work for Mac Mini 09, I have mac mini 2009 early and after installed ML, it crashes frequently.

I had to re-install Lion on it and now there is no problem at all. I tried to upgrade to ML and also did a fresh install of ML on it.

Thanks for the replies!! I think you're right, there might be a problem with ML, 2009 Mac Minis and nvidia. Reverting to Lion from Time Machine also fixed the problem for me.

My Mac Mini is plugged into a Samsung HDTV via DVI-HDMI adapter. When shutting down ML the TV briefly shows the message "Mode not supported" and the Mac then restarts (neither of which happen with Lion). I think ML is trying to get the TV to shut down as well or do something which the TV doesn't like. Hence the graphics kernal panics and forces a restart. When using safe mode in ML some graphics kernals are disabled and the problem does not occur.

Either way, some change that's been made between Lion and ML has caused an issue, which is a shame because in all other ways I thought ML was a definite improvement over Lion.

NoelF
Jul 31, 2012, 06:09 AM
Same exact problem on my, yep, Late 2009 Mac Mini. Kind of annoying, but since it's the only problem I've got with it, I won't be reverting back to Lion.

mourip
Aug 15, 2012, 07:23 AM
I have this same problem on my Mac Pro version 3.1. If I choose "Shutdown" from the Apple menu it reboots instead and comes back up reporting a kernal panic. I saved the text but it's all Geek to me. I let it send the output to Apple.

I bet they are pedaling pretty fast at Cupertino right now!

I am regretting jumping to Mountain Lion so quickly :-)

Hope they patch it soon!

BigBadDavid
Aug 25, 2012, 05:19 AM
Anyone want to try 10.8.1 and report back??

wnorris
Sep 7, 2012, 08:30 PM
I am having the same problem on an '09 Mac Mini. 10.8.1 does not appear to fix the issue. Going to have to keep trying...

ixodes
Sep 7, 2012, 08:33 PM
One of the things i like about ML, given how new it is , I've not had any stability issues.

BigBadDavid
Sep 13, 2012, 06:26 PM
Turns out my problem is probably because I'm using a Samsung LCD TV as a monitor:
https://discussions.apple.com/message/19539623#19539623

Some sort of compatibility problem with Mountain Lion.

soon
Sep 21, 2012, 01:18 PM
I have the same problem on Samsung. First I thought it was becouse samsung and apple is in a fight but i tried it also on my friends tv LG and got the same problem.

However this problem is low prioritized so far becouse only me and one more have reported the problem. So if you have the problem pls report it to apple support to make it more prioritized.

When i report it was only one person before me that had reported the problem.

Lara F
Sep 29, 2012, 10:48 PM
Exact same problem on a Samsung TV. Used power button to shut down the Mini, took it over to my Sony in the bedroom (which has a busted screen, so not an option to leave it on there) and shutting down worked.

Seriously not impressed especially after having to wait for 10.8.2 for my MBA to (fortunately!) stop freezing. Lion was completely stable in comparison. :(

BigBadDavid
Oct 3, 2012, 10:01 AM
10.7.5 now results in similar kernel panics... I have no third-party kernels running, so it must be something that Apple have incorporated into the updates. So I am now stuck on 10.7.4 forever more...

I sent a bug report (http://www.apple.com/feedback/macosx.html) to Apple. maybe everyone else should inundate them too...

wnorris
Oct 3, 2012, 11:23 AM
Samsung TV + Mac Mini '09 + 10.8 here as well. I don't seem to have the issues when I remove the HDMI cable.

Kcmelmo
Oct 4, 2012, 12:12 AM
I have a brand new Mac mini that is connected to a Samsung TV with hdmi, and I am also having this problem. Just to be clear, my options at the moment are to disconnect the hdmi when shutting down or use the power button?

Possibly a silly question, but is using the power button bad for the machine?

Lara F
Oct 8, 2012, 11:46 AM
10.7.5 now results in similar kernel panics... I have no third-party kernels running, so it must be something that Apple have incorporated into the updates. So I am now stuck on 10.7.4 forever more...

I sent a bug report (http://www.apple.com/feedback/macosx.html) to Apple. maybe everyone else should inundate them too...

Bug report sent, thanks for the link. If this is happening with brand new Minis, hopefully Apple will receive enough complaints.

One thing I did note was that my Mini is hooked to the DVI/HDMI port, and I couldn't reproduce the error if I switched to a non DVI port. Unfortunately the picture quality/resolution is degraded when I do so, and I need DVI audio since I have an older 2009 Mini. I'm connected via mini-DVI adaptor fwiw.

mayone
Oct 16, 2012, 08:12 AM
Same situation... mac mini connected via HDMI cable to a samsung TV. 10.8.2 doesn't solved the problem... Apple, please help us!

mayone
Oct 22, 2012, 08:33 AM
I have solved changing the resolution in 1300x900...

Mr. McMac
Oct 22, 2012, 08:52 AM
My 2007 40" Samsung HDTV connected via HDMI on my mid 2011 base Mac-Mini was giving me a similar problem when rebooting. I'd get the "Your Computer Was Restarted Because Of A Problem" error message. I've since purchased a Thunderbolt to VGA cable from MonoPrice which eliminated my problem. Maybe there's an HDMI compatibility issue with Mountain Lion? or worse yet, an HDMI design flaw in our Mac's?

mayone
Oct 23, 2012, 03:02 AM
I don't think that's an hardware problem, with lion and snow leopard I had no problems...

kingwaffle
Nov 1, 2012, 08:47 AM
Hey guys,

I have the same exact issue on my Mac Mini (Mid 2011). It looks like the KP is something different each time...sometimes it's a USB kext, sometimes it's a SMB share, but it always always ALWAYS kernel panics if I try and shut down/restart after a significant amount of time.

I use my Mini as an HTPC, so it stays on most of the time and I rarely need to reboot it, but it is definitely annoying.

FWIW: I am connected through HDMI to an Insignia (rebadged Samsung) LCD @

1280 x 720p

Are we all using 720p TV's?

UKMacGeek
Nov 4, 2012, 04:35 PM
I had this exact issue with my 2010 Mac mini and my Samsung TV but just tried changing the res from "Best for display" (which I presume is 720p to 1600x900 and I can now shut down hassle free!!! Try changing the res guys!!

wnorris
Nov 5, 2012, 09:17 PM
I had this exact issue with my 2010 Mac mini and my Samsung TV but just tried changing the res from "Best for display" (which I presume is 720p to 1600x900 and I can now shut down hassle free!!! Try changing the res guys!!

Thanks! Switching to "Scaled" before shutting down has worked a couple times for me. The only issue I had was that the settings reverted back to "Back..." upon boot.

This is still the best alternative I have seen to date.

BigBadDavid
Nov 7, 2012, 07:42 AM
Thanks! Switching to "Scaled" before shutting down has worked a couple times for me. The only issue I had was that the settings reverted back to "Back..." upon boot.

This is still the best alternative I have seen to date.

My display has been on 1360x768 throughout (I never use 720p or 1080i, they look rubbish), so not sure this will work for everyone. I'm still certain it's a software problem, especially as it happens when upgrading to 10.7.5 as well as Mountain Lion. Apple has messed something up.

netsurfa9
Nov 21, 2012, 08:51 AM
I feel the same I have just updated from snow leopard to ML now the mac mini will not shut down properly. But instead of pulling out the HDMI from the Samsung tv, I find that if I hit the shut down button from the side bar, them put the tv on stand by and wait the 1 minute to shut down it will not start up again.
I have sent lots of reports to Apple but no fix seems to on the way.

BigBadDavid
Nov 23, 2012, 06:23 AM
I've read elsewhere that someone solved the problem by changing from HDMI to VGA...I'm going to give this a go and see what happens.

netsurfa9
Nov 23, 2012, 10:57 AM
I've read elsewhere that someone solved the problem by changing from HDMI to VGA...I'm going to give this a go and see what happens.

Me to I have just sent for a MDVI to VGA cable will let you know how it goes.:confused:

netsurfa9
Nov 26, 2012, 08:40 AM
Me to I have just sent for a MDVI to VGA cable will let you know how it goes.:confused:

Update MDVI to VGA works fine on my Samsung tv.

BigBadDavid
Nov 28, 2012, 10:17 AM
I've read elsewhere that someone solved the problem by changing from HDMI to VGA...I'm going to give this a go and see what happens.

Unfortunately my Mac Mini doesn't support the native resolution of my TV which makes the picture quality horrible, so I can't confirm whether this solves the problem. I will now go back to hoping that future updates from Apple address this issue...

wnorris
Mar 8, 2013, 01:28 PM
For those still having this problem the 10.8.3 update appears to have fixed this issue for me.

mayone
Mar 8, 2013, 02:49 PM
10.8.3?

wnorris
Mar 8, 2013, 04:04 PM
10.8.3?

Yes, the OSX 10.8.3 update currently in beta.

http://forums.macrumors.com/showthread.php?t=1552599

mayone
Mar 17, 2013, 10:45 AM
Finally seems that with 10.8.3 the problem is solved. Nice, after 6 months...

BigBadDavid
Mar 18, 2013, 11:17 AM
Has anyone tried the public version of 10.7.3? I'd be very interested to hear if this does in fact resolve this issue...

mayone
Mar 19, 2013, 09:51 AM
solved with 10.8.3

BigBadDavid
Mar 19, 2013, 12:29 PM
Has anyone tried the public version of 10.7.3? I'd be very interested to hear if this does in fact resolve this issue...

I meant 10.8.3 of course...
I can also confirm the issue is solved with this version of ML. Happy days!