PDA

View Full Version : Audio skipping / crackling...help?




Lvivske
Jul 29, 2012, 11:29 PM
I'm fairly certain that this has only started occurring post-ML, but I'm noticing on my MBP-R that audio has intermittent skipping / crackling. This is on either iTunes or flash video so it's not program specific, but something is causing this to happen. It's not hardware related because I've noticed it while using my DAC as well (which bypasses the audio card if I'm not mistaken)

How to I find out what process is causing this or otherwise try to fix the OS's audio?



fins831
Jul 29, 2012, 11:34 PM
Basic questions:

How certain are you its ONLY post ML upgrade?
Have you restarted your computer?
Is the crackling at a certain volume or just any?

Do you have a time machine backup in case you want to try re-installing?

Is there an Apple store near you, just because your laptop is still under warranty, and while I hope we can resolve the issue here, its good to know someone has the ability to go and be covered locally.

Lvivske
Jul 29, 2012, 11:47 PM
Basic questions:

How certain are you its ONLY post ML upgrade?
Have you restarted your computer?
Is the crackling at a certain volume or just any?

Do you have a time machine backup in case you want to try re-installing?

Is there an Apple store near you, just because your laptop is still under warranty, and while I hope we can resolve the issue here, its good to know someone has the ability to go and be covered locally.

I only had Lion for a week before upgrading to ML, didn't notice it before (I have a high quality audio listening setup so if things were crackling with any frequency I feel I would have noticed it; right now I notice it often enough to bother me)

Yes.

Any.

No.

fins831
Jul 29, 2012, 11:56 PM
Simple things that I am sure you have tried.

Lower the sound volume in system preferences for outbound...
Try not using the huge sound setup and just check and see if its pure software

Otherwise, put in a ticket/call Apple and see if they can log in for a software patch.

Lvivske
Jul 30, 2012, 12:01 AM
I'll try volume but it's not clipping, it's really at random. I have a feeling it's a process causing it but I haven't been able to see something spiking enough to catch my eye. I'm not using a lot of system resources either.

When it has happened, it's felt like the computer was slowing down a bit - I started typing in Safari and it felt like the keys were showing up slower than usual and hitting a lot of buttons increased the frequency of the audio blips. Swiping between spaces in MC seemed to help trigger more as well.

When it just happened right now while watching a flash video (a podcast) things did feel *slightly* off.

I'm unfamiliar with the second part....log them in for a software patch?

fins831
Jul 30, 2012, 12:08 AM
Yeah when you call and complain to Apple via phone, especially with a retina macbook and you detail the issue, they elevate it quick...with a 2k+ purchase, they want to make sure its streamlined, so if you elaborate the details they will most likely patch it if its not just you.

If they determine its just you, they will prob have you do a clean install of Mountain Lion.

CFoss
Jul 30, 2012, 01:40 AM
Install the latest update. It fixes the issue (I just posted a topic about the same issue, and fixed it by downloading the Mountain Lion update from the App Store).

tungchihyu
Jul 30, 2012, 02:35 AM
You are not the only one.

I am also experiencing this issue even with a clean install of OS. There are a number of people having this problem too.

Over here

https://discussions.apple.com/message/19047449#19047449
https://discussions.apple.com/thread/4149309?start=0&tstart=0

I haven't tested out the latest update as I have already rolled back to Lion. Please let me know if it does fix the problem for you so I can update to ML again.

thanks

dcollett
Jul 30, 2012, 03:20 AM
Hi, CFoss.

You mentioned that there is an update to ML. I just did Software Update, and it says that nothing is available.

What update is there?

I've tried about everything, and I put details here: https://discussions.apple.com/message/19091774?ac_cid=tw123456#19091774

Thanks for helping.

David

----------

Hi, everyone.

I know this doesn't help any of us now, but if you are wondering when Apple might release 10.8.1, read on:

http://bit.ly/Mf78Fl

David

Lvivske
Jul 30, 2012, 09:55 AM
Install the latest update. It fixes the issue (I just posted a topic about the same issue, and fixed it by downloading the Mountain Lion update from the App Store).

no updates available at the moment, unless i already installed it, I'm currently on OS X 10.8 (12A269)

----------

You are not the only one.

I am also experiencing this issue even with a clean install of OS. There are a number of people having this problem too.


wow, okay, at least I know now not to waste my time doing a clean install

JoshGlzBrk
Jul 31, 2012, 02:25 AM
Do you use Transmit?

dcollett
Jul 31, 2012, 05:12 AM
Do you use Transmit?

Lvivske, yes I use Transmit.

But what would that have to do with audio crackling and stopping?

Thanks.

David

CFoss
Jul 31, 2012, 03:26 PM
no updates available at the moment, unless i already installed it, I'm currently on OS X 10.8 (12A269)

----------



wow, okay, at least I know now not to waste my time doing a clean install


That's the build version I'm on. If the "Power Nap" update wasn't the solution, then I don't know what to recommend. All I can suggest is checking the thread where everyone is posting about the issue.

JoshGlzBrk
Jul 31, 2012, 08:56 PM
Lvivske, yes I use Transmit.

But what would that have to do with audio crackling and stopping?

Thanks.

David

My system audio starts crackling as soon as i mount a remote location with transmit.

dcollett
Jul 31, 2012, 09:01 PM
My system audio starts crackling as soon as i mount a remote location with transmit.

Hi, Josh.

I have Transmit, but I rarely use it, so that isn't the problem. Well, it's not causing the sound problem on my computer.

Unless Transmit has some low-level system files that are always running.

I'm not sure about this.

Thanks.

David

crazyk4952
Jul 31, 2012, 10:44 PM
I have noticed this problem with my rMBP as well. I don't think the problem happened pre-ML. It seems to happen to me when I am watching a video, then bring up another window to the foreground and have the video still playing in the background.

I do also have transmit, but I have not been using it when this problem has been happening for me.

Dubthedankest
Aug 3, 2012, 07:20 PM
Add me to the list as well. I don't use Transmit, whatever that is, but I notice my music skip ever so slightly every few minutes in iTunes.

I think you are right that it only started after ML; I didn't notice it previously.

I barely ever have any applications open and the music skips. Very annoying. Thought this was a powerful machine.

CFoss
Aug 4, 2012, 02:13 AM
This is really weird: I've importing a lot of music into iTunes (and have been running low on internal space), and it seems the crackling has returned. I have no idea what's causing it, and I hope Apple addresses this issue asap. As a musician, this is VERY problematic.

Edit: It seems to go when I restart the system.

Moriarty
Aug 6, 2012, 05:52 PM
Same issue here. I've a feeling it only occurs when I am on battery power... I will look into that when I get home and plug in.

uaaerospace
Aug 10, 2012, 05:50 PM
I have the same issue on my iMac. I have used Lion on the iMac since Lion was first introduced and have never had the problem before. With ML, I have the issue regularly. It occurs when listening to audio through iTunes, Pandora One app, and safari (youtube, html5 video, etc). The audio pops or cracks and sounds a little like static. I have made zero changes to my hardware configuration since the upgrade to ML. Yes, I did the upgrade to ML, not a clean install.

Here's hoping that Apple is able to figure it out and give us a fix in ML.1

Oh, and I do not use Transmit.

entraik
Aug 20, 2012, 03:35 PM
This issue can be cured by simply unchecking the 'Automatic graphic switching' option in energy saver option within system preferences. It's the integrated graphics causing the stutter for some reason.

dcollett
Aug 20, 2012, 04:46 PM
Hi, entraik.

My iMac is 1 year old. Never had a problem with video & sound stuttering (and sometimes bringing system to a halt) as well as serioius mouse/menu lags UNTIL I installed ML.

There is no such option in my Energy Saver sys prefs.

David

This issue can be cured by simply unchecking the 'Automatic graphic switching' option in energy saver option within system preferences. It's the integrated graphics causing the stutter for some reason.

uaaerospace
Aug 21, 2012, 02:12 PM
This issue can be cured by simply unchecking the 'Automatic graphic switching' option in energy saver option within system preferences. It's the integrated graphics causing the stutter for some reason.

The iMacs don't have the "automatic graphic switching" option...just the notebooks.

robtarren
Aug 21, 2012, 03:38 PM
Same here.

I have high specification 2011 3.4ghz i7 iMac, 16GB RAM, 2GB AMD Video RAM so system requirements are not an issue.

I have stuttering music on iTunes, stuttering video on YouTube that eventually results in a complete crash of the system and processing images in Photoshop CS6 causes the computer to slow and eventually die. Every now again the mouse starts to lag and then stops for about 10 seconds.

I've used Lion on the same machine without a single hitch in over a year. Upgrading to Mountain Lion has caused the issues.

Please Apple, sort the problems out.

zwvz~
Feb 25, 2013, 05:09 PM
Is Transmit a Java app?

I was having these same issues--crackling sound (in iTunes, Youtube, Rdio.app, etc.)--freezing mouse--etc.

"killall java" fixed it for me. However, I need Java. There seems to be something wrong with the kernel thread scheduler in Mountain Lion.

skottichan
Feb 26, 2013, 03:45 PM
Yeah, I have a high end 2011 27" and have the same problem under ML. I'll be painting on something in Photoshop (CS6) and listening to music, and it'll start. It's painfully obvious when running long strokes, as I do the stroke the audio on my iMac will skip and crackle, and I've noticed when I let the music stop, it'll actually produce a crackling sound in the silence.

Only "solution" at the moment is, I'll have to quit PS and iTunes, then reopen. This fixes it for about 45 minutes, then the skips and crackle returns. What's really fun, if I ignore it long enough, I'll get a wicked lag in the entire system, to the point that I can type an entire Twitter post before it even begins showing up in the text box.

I thought it was the ram, but since it started, I upgraded the 16 GB it came with to 32GB, still having issues.