View Full Version : An article discussing the pros and cons of the Genius Bar an...
Aug 4, 2005, 03:58 PM
Category: Apple Services
Link: An article discussing the pros and cons of the Genius Bar and various other Mac Repair options. (http://www.macbytes.com/link.php?sid=20050804165830)
Posted on MacBytes.com (http://www.macbytes.com)
Approved by Mudbug
Aug 4, 2005, 06:34 PM
Great article with a lot of truth.
Aug 4, 2005, 11:07 PM
Apple Store is too long a drive to deal with ignorant employees and "salespeople" techs. I prefer CompUSA. The Mac guy there is a no BS kind of guy, and everyone is really nice. And they are cheaper...
Aug 4, 2005, 11:20 PM
I've only had bad experiences with the employees at the Apple Store. It doesn't help that I know people who work there and they're total *****-up idiots.
Although AppleCare phone support is great. It's nice talking to someone for tech help who's actually in Amurka for a change.
Aug 4, 2005, 11:46 PM
I have no experience with Apple support at the stores--only on the phone, where I've been satisified.
I have used CompUSA for repairs, though, and that worked well--EXCEPT that they grind your machine across the gritty metal counter with no regard for surface damage. My eMac took a beating that way. My PowerBook I SAW them do it to: flipped it over HARD on a hard metal edge, scraped it along said edge, then used a metal tool to pry the battery out and check the serial number! (Which you can see on-screen anyway.)
I was horrified--but let's hear it for anodized aluminum! Not a mark.
Bottom line is I don't want anyone touching my Mac, no matter who they work for, and sometimes there's no helping it :o
Aug 5, 2005, 10:53 AM
Sad that Eric didn't mention MacRumors as a good place to visit for online assistance. It's the ProCare Card that allows a person to make a next day appointment with a Mac Guru. My wife likes that option, they set it up so she can make the appointment from home. Our experiences with the genius have been positive.
Aug 5, 2005, 11:05 AM
Funny my experience is a blend of the following:
I've only had bad experiences with the employees at the Apple Store.
Our experiences with the genius have been positive.
The first quote applies to all the other employees I have had contact w/.
Aug 5, 2005, 11:24 AM
devilot, I agree completely. My experiences have been much the same
Aug 5, 2005, 11:44 AM
funny article, nicely disguised piece of writing. a sad tale about a boy and has poor, broken laptop that is out of warranty. is it just me, or is it very obvious that if you go to apple for such service is more expensive?! it's kinda like taking my lexus in for service at the dealer, i know it's going to be expensive, but i also know i'm going to be treated like king and that my service will be done correctly... lol, my post is starting to ramble on like the article :rolleyes: