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pw4000
Sep 15, 2012, 03:46 PM
Hi guys,
I'm new in this forum and I'm new with Apple products. A week ago I bought a macbook air for university and I tried to install some printers I have in my network.
I'm sorry if I won't be very accurate explaining what I did, but as said, Mac OS X is very new for me, I come from windows...

So, I installed my printers by searching them by their IPs. The computer saw and recognized all of them and downloaded the required software to make them work.

I tried to print some documents, but the computer says me that any of the printers can't be found even if near the printer name says it is inactive and the little led light is green (or orange when I try to print).

I tried to find some solutions in the web, but I couldn't solve.

Do you have any ideas?
Thank you very much!

Alessandro



rrm998
Sep 15, 2012, 04:01 PM
^^^^^
What is the make and model of the printers? What drivers were downloaded? If you look in Print & Scan under System preferences, are the printers found and what status is shown?

pw4000
Sep 15, 2012, 04:07 PM
i've got two HP printers (officejet 8500 a909a and officejet 4500g), and two epson (px730wd and sx235w). All seen as inactive.
When I installed them, everything was done automatically, I had only to say I wanted to download and install the drivers from Apple.

pw4000
Sep 16, 2012, 08:58 AM
up :)

rrm998
Sep 16, 2012, 09:11 AM
up :)

You might try posting over in the MBA forum. I find this ML forum isn't nearly as busy.

If you are still within the first 90 days, you can use Apple Care to see if Apple can help.

pw4000
Sep 16, 2012, 01:51 PM
yes, I bought it 2 weeks ago, so I will try with Apple care. Thanks!