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View Full Version : SOLUTION: No 4G/LTE Connectivity After Restore from iTunes/iCloud




caliwolv
Sep 22, 2012, 07:29 PM
This problem only impacts people who have data working fine when they set the phone up as a new device, but lose data connectivity after a restore from a previous device backup.

This is caused by APN settings from a previous jailbreak and comcenter patch or other modification to APN settings which can't be removed - essentially there is a phantom APN installed with the wrong settings for your LTE data plan (but worked fine on 3G). Other symptoms of this issue include:

The SETUP PERSONAL HOTSPOT option missing in Settings --> General --> Cellular
If you try to install a new APN, you're told that one already exists even though it doesn't
Trying to access data gives you the error "Could not activate cellular data network - You are not subscribed to a cellular data service"

Before beginning - you will want to have a backup of your iPhone backup in case you make a mistake! Yes, a backup of the backup.

1) Download and install iBackupBot (http://www.icopybot.com/itunes-backup-manager.htm) for Mac or Windows (free version works fine, but this app crashes LOTS on OS 10.8 - just relaunch it and keep trying)
2) Open your backup and find the entry "mobile/com.apple.managedCarrier.plist"
3) Double click on the file to edit it (you can cancel the prompt for registration)
4) There is likely a more delicate change, but I preferred to wipe this file clean and let the iPhone 5 restore the correct settings. Replace the contents of this file with the following:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<array/>
</plist>

5) Save your change and close the application
6) On your iPhone, go to SETTINGS --> GENERAL --> RESET --> ERASE ALL CONTENT AND SETTINGS
7) Once complete, restore your iPhone from the backup you just edited

Voila - enjoy LTE.



rancid
Sep 22, 2012, 09:52 PM
I can confirm this works 100%. I have been working on this problem since 9am EST and it is 10:52pm here now. I had narrowed it down to the same file as well and an APN problem but no utilities I found could edit and put back the file (I tested over 10 different ones.)

Big thank you to the OP for suggesting this solution.

caliwolv
Sep 23, 2012, 11:17 PM
I can confirm this works 100%. I have been working on this problem since 9am EST and it is 10:52pm here now. I had narrowed it down to the same file as well and an APN problem but no utilities I found could edit and put back the file (I tested over 10 different ones.)

Big thank you to the OP for suggesting this solution.

;) I tried every which way to get edited backups back on the phone as well without iTunes erroring out - glad it helped!

ranjanx
Sep 24, 2012, 05:51 AM
This problem only impacts people who have data working fine when they set the phone up as a new device, but lose data connectivity after a restore from a previous device backup.

This is caused by APN settings from a previous jailbreak and comcenter patch or other modification to APN settings which can't be removed - essentially there is a phantom APN installed with the wrong settings for your LTE data plan (but worked fine on 3G). Other symptoms of this issue include:

The SETUP PERSONAL HOTSPOT option missing in Settings --> General --> Cellular
If you try to install a new APN, you're told that one already exists even though it doesn't
Trying to access data gives you the error "Could not activate cellular data network - You are not subscribed to a cellular data service"

Before beginning - you will want to have a backup of your iPhone backup in case you make a mistake! Yes, a backup of the backup.

1) Download and install iBackupBot (http://www.icopybot.com/itunes-backup-manager.htm) for Mac or Windows (free version works fine, but this app crashes LOTS on OS 10.8 - just relaunch it and keep trying)
2) Open your backup and find the entry "mobile/com.apple.managedCarrier.plist"
3) Double click on the file to edit it (you can cancel the prompt for registration)
4) There is likely a more delicate change, but I preferred to wipe this file clean and let the iPhone 5 restore the correct settings. Replace the contents of this file with the following:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<array/>
</plist>

5) Save your change and close the application
6) On your iPhone, go to SETTINGS --> GENERAL --> RESET --> ERASE ALL CONTENT AND SETTINGS
7) Once complete, restore your iPhone from the backup you just edited

Voila - enjoy LTE.


Thanks for this. Will try this later today

eagandale4114
Sep 26, 2012, 09:20 AM
This problem only impacts people who have data working fine when they set the phone up as a new device, but lose data connectivity after a restore from a previous device backup.

This is caused by APN settings from a previous jailbreak and comcenter patch or other modification to APN settings which can't be removed - essentially there is a phantom APN installed with the wrong settings for your LTE data plan (but worked fine on 3G). Other symptoms of this issue include:

The SETUP PERSONAL HOTSPOT option missing in Settings --> General --> Cellular
If you try to install a new APN, you're told that one already exists even though it doesn't
Trying to access data gives you the error "Could not activate cellular data network - You are not subscribed to a cellular data service"

Before beginning - you will want to have a backup of your iPhone backup in case you make a mistake! Yes, a backup of the backup.

1) Download and install iBackupBot (http://www.icopybot.com/itunes-backup-manager.htm) for Mac or Windows (free version works fine, but this app crashes LOTS on OS 10.8 - just relaunch it and keep trying)
2) Open your backup and find the entry "mobile/com.apple.managedCarrier.plist"
3) Double click on the file to edit it (you can cancel the prompt for registration)
4) There is likely a more delicate change, but I preferred to wipe this file clean and let the iPhone 5 restore the correct settings. Replace the contents of this file with the following:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version="1.0">
<array/>
</plist>

5) Save your change and close the application
6) On your iPhone, go to SETTINGS --> GENERAL --> RESET --> ERASE ALL CONTENT AND SETTINGS
7) Once complete, restore your iPhone from the backup you just edited

Voila - enjoy LTE.
Great work OP.

reza96
Sep 27, 2012, 09:26 AM
The problem is that my backups are encrypted :(

caliwolv
Sep 28, 2012, 01:37 AM
The problem is that my backups are encrypted :(

1) Launch iTunes, connect your phone and click on it at the left side
2) Uncheck the option to encrypt your backup
3) Enter your password when prompted and let the process complete
4) Voila - you now have an unencrypted backup

Yes, you'll lose your saved passwords but other data remains intact including accounts and saved games, etc.

reza96
Sep 28, 2012, 03:17 PM
1) Launch iTunes, connect your phone and click on it at the left side
2) Uncheck the option to encrypt your backup
3) Enter your password when prompted and let the process complete
4) Voila - you now have an unencrypted backup

Yes, you'll lose your saved passwords but other data remains intact including accounts and saved games, etc.



But I can't decrypt the saved backup on my PC to fix the issue being discussed above... I no longer have my iphone 4 and now experiencing the lost data service when restore my data to iphone 5. The only way I get it to work is to use it as a new device on itunes and sync my apps but can't restore my data :(

decon1
Sep 29, 2012, 12:35 AM
Thanks OP! I had the problem for the past few hours and your fixed worked!

LTE baby!

grimmjaw
Sep 29, 2012, 01:47 AM
I try both my Iphone 4s and Iphone 4, I didn't see the file anywhere.
/private/var/Managed Preferences/mobile/com.apple.managedCarrier.plist
the folder mobile seem empty no cellular driving me crazy.
I even check the backup on my phone there is none

decon1
Sep 29, 2012, 05:35 AM
I try both my Iphone 4s and Iphone 4, I didn't see the file anywhere.
/private/var/Managed Preferences/mobile/com.apple.managedCarrier.plist
the folder mobile seem empty no cellular driving me crazy.
I even check the backup on my phone there is none

Go further down on the list should be
mobile/com.apple.managedCarrier.plist only.

Romanesq
Oct 1, 2012, 02:44 PM
How do you restore the backup? If you just do a restore from backup, how do you know which one is getting picked or select it?

I tried and it didn't work and guess that's why. :o

spaten
Oct 4, 2012, 01:15 PM
I'm having trouble getting iBackupBot to open my backup (no it's not encrypted). When I launch it I get a popup error window stating "Invalid domain size at 27049: C:\........\Backup\<backup id>/manifest.mbdb"

then "Error: can't load device info"

and of course, no backups show in the ibackupbot window.

i tried using an alternative program "iphone backup browser" to point me to the right file for the 'managedcarrier' plist. then used iplist editor to edit it as described. however when I do this, itunes throws an error about the backup not being compatible or corrupt. it doesn't do this until the restore bar has seemingly completed.

any ideas? I tried just removing that specific plist file as well.. and got the same error from itunes.

caliwolv
Oct 4, 2012, 11:33 PM
How do you restore the backup? If you just do a restore from backup, how do you know which one is getting picked or select it?

I tried and it didn't work and guess that's why. :o

Well, if you have many backups - you may want to start by moving them ALL outside of that folder (to a temporary location) and creating a new backup from your iPhone 5 by syncing it - and then you'll only have one! Then you can copy everything back, and delete any other iPhone backups from the iTunes Preferences...

----------

I'm having trouble getting iBackupBot to open my backup (no it's not encrypted). When I launch it I get a popup error window stating "Invalid domain size at 27049: C:\........\Backup\<backup id>/manifest.mbdb"

then "Error: can't load device info"

and of course, no backups show in the ibackupbot window.

i tried using an alternative program "iphone backup browser" to point me to the right file for the 'managedcarrier' plist. then used iplist editor to edit it as described. however when I do this, itunes throws an error about the backup not being compatible or corrupt. it doesn't do this until the restore bar has seemingly completed.

any ideas? I tried just removing that specific plist file as well.. and got the same error from itunes.

Same suggestion as above (but for a different reason).

Move your backups out of that folder and create a new one by syncing your iPhone 5. Then edit the new backup and restore it to your phone.

spaten
Oct 5, 2012, 12:52 AM
Well, if you have many backups - you may want to start by moving them ALL outside of that folder (to a temporary location) and creating a new backup from your iPhone 5 by syncing it - and then you'll only have one! Then you can copy everything back, and delete any other iPhone backups from the iTunes Preferences...

----------



Same suggestion as above (but for a different reason).

Move your backups out of that folder and create a new one by syncing your iPhone 5. Then edit the new backup and restore it to your phone.

First, thanks for the reply! However I was pretty certain I had performed this sequence through my many trials and errors... but just to be sure, tried it again. I still get the same error. I even copied the backup (15,000 files takes a long time to copy!) to another windows machine, and a mac. both gave me the same error.

it seems that without a wholistic backup editor like ibackupbot making adjustments to the main info.plist, manifest, etc files. I can't make manual changes to the carrier plist, without deeming the whole thing 'corrupt'. >_<

spaten
Oct 5, 2012, 01:52 PM
First, thanks for the reply! However I was pretty certain I had performed this sequence through my many trials and errors... but just to be sure, tried it again. I still get the same error. I even copied the backup (15,000 files takes a long time to copy!) to another windows machine, and a mac. both gave me the same error.

it seems that without a wholistic backup editor like ibackupbot making adjustments to the main info.plist, manifest, etc files. I can't make manual changes to the carrier plist, without deeming the whole thing 'corrupt'. >_<

I continued trying every possible combination. I restored my iphone 5 backup onto my old iphone 4, then deleted all backups and did a fresh backup from the 4. ibackupbot still had the same error.

Decided that I wasn't going to get around whatever issue it was having with my backup. So, with the restore on the iphone 4, i decided to jailbreak it, and edit the plist file from the phone using iFile. This worked with no problem. Then i did a fresh backup of the iphone 4 with the now modified carrier plist file. i verified that the file on my pc in the backup indeed was modified. difference being that now it was matched with the manifest.mbdb etc.

I then restored this backup into my iphone 5, since all the jailbroken components are left out of an itunes backup, it was 'normal'. This put the modified carrier plist into my iphone 5....

and now.... as everyone else in this thread can attest... the fix worked for me too! :)

figured I'd note this workaround in case anyone else was having a similar issue.

AriX
Oct 11, 2012, 01:50 PM
Worked great for me - though I did have to do one extra thing. After restoring the modified backup, I had to go to Settings -> General -> Reset -> Reset Network Settings. After this, everything worked great.

dunkin1
Oct 11, 2012, 02:15 PM
I have had this problem almost every time I upgrade to a new phone. I used to be a blue account on AT&T and had to manually change the settings to get the iPhone to work. I don't understand why they won't put the network settings option back. I know it is because of tethering and what not but does it really matter now? This worked flawless for me. Thanks OP for the assistance. This was so much easier than previously. The last time I tried to fix it I messed with file permissions and almost bricked my phone, not fun.

sdyoyo
Oct 11, 2012, 07:34 PM
I've had a problem where every so often I'd do a speed test and the download works fine, but the upload is zero, and then the speed test fails to complete because of no connectivity? Do you think this fix would help? I restored from jailbroken Verizon 4S.

Iphone5stressed
Nov 1, 2012, 03:20 PM
I can NOT find "mobile/com.apple.managedCarrier.plist" i have looked over the list over and over.. im not savy with these things anyways... I had a iPhone 4.. I backed it up.. then set up my 5 last night.. with the last 4 backup.. and now im having the data problem.. is this happening to EVERYONE that is backing up from a different iPhone device... I have downloaded the ibackupbot.. located last back up.. and can NOT find that "mobile/com.apple.managedCarrier.plist" anywhere.. I have alphabetized and I'm not pulling up anything even starting with "mobil:confused" please helpppp!!!! :confused:

VeroRE
Jan 1, 2013, 11:15 PM
Hi, I'm having the same issue, I cannot find the path beginning with " mobile"
Did you find it?
Thanks!
Andy

happy2run
Mar 25, 2013, 09:45 PM
extra info it concerns a iPhone 4s

mobile/com.apple.springboard.plist is the only mobile file listed

my wife came back from a business trip to China and since then no cellular data.

tried everything restoring etc as soon as iCloud backup is restored cellular data 3G and LTE is not working anymore.

in the list there is no file named mobile/com.apple.managedCarrier.plist
only the springboard

I'm out of options hoping to get some input to solve this issue

darricksailo
Mar 25, 2013, 11:03 PM
extra info it concerns a iPhone 4s

mobile/com.apple.springboard.plist is the only mobile file listed

my wife came back from a business trip to China and since then no cellular data.

tried everything restoring etc as soon as iCloud backup is restored cellular data 3G and LTE is not working anymore.

in the list there is no file named mobile/com.apple.managedCarrier.plist
only the springboard

I'm out of options hoping to get some input to solve this issue

I think if you go to settings -> general -> reset -> reset network settings, it'll change the apn back to default

I'm not entirely sure though but that's what it says in this article: http://support.apple.com/kb/ht2283

happy2run
Mar 26, 2013, 05:50 AM
I think if you go to settings -> general -> reset -> reset network settings, it'll change the apn back to default

I'm not entirely sure though but that's what it says in this article: http://support.apple.com/kb/ht2283

Thanks Darrick, sadly it was the first thing I have tried and it is not working. Only works by erase settings and delete al data from your iPhone. The moment you put back your back-up it stops working.

I have also backed up to iTunes instead of iCloud and restored sadly with the same result:

No 3G LTE edge data so no email, iMessage, Safari on WIFI is works just fine. And phone and text works also.

It has to do with swapping sims in this case China Unicom. I never experienced problems with China mobile only Edge data slow but reliable.

happy2run
Mar 28, 2013, 03:54 PM
OK Still waiting for a reply from apple I got a bright moment and I have done a reset all settings

path: Settings/ General/ reset/ reset all setting

this will not delete you text messages or photo's and most some apps will keep their data.
This solved my problem still I do think you should be able to only reset the network settings.

hanifansa
May 13, 2013, 08:51 AM
Dears, I installed the iBackupBot but I could not find mobile/com.apple.managedCarrier.plist. The mobile folder is empty. Any suggestions?

Thanks

MaronCLAUDIO
May 21, 2013, 05:35 PM
Thanks! This worked, but if anyone is having problems, I used the file in SystemPreferencesDomain>SystemConfiguration>preferences.plist, then I saved, went into settings, erased, and at the iPhone screen, I selected the backup I edited from iTunes.

tpmcguire
Oct 31, 2013, 09:50 PM
I used the search and entered "carrier".
It found the file in:

ManagedPreferencesDomain/mobile/com.apple.managedCarrier.plist.

Other than that, steps worked exactly as in first post.

derangedhippie
Nov 30, 2013, 06:52 PM
I just registered on this forum to thank the OP for offering this as a solution. Searched hours for this to no avail. Thanks so much!

tameemmithu
Jan 8, 2014, 10:23 AM
Perfect!
After hours of chatting with the call centre operator and numerous restarts/resets, this worked like a charm. I had to disable the encryption as well.

Cheers