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View Full Version : iPod Nano recall slow?




satirev
Oct 23, 2012, 10:23 PM
I set up a couple requests for replacement almost two weeks ago and still havent gotten an empty box, nor has it been shipped out.

has anyone else experienced similar problems recently?



satirev
Oct 24, 2012, 07:25 PM
lots of views but no replies, anyone?

satirev
Oct 28, 2012, 10:35 PM
bump

aziatiklover
Oct 28, 2012, 10:39 PM
Y u no give them a call? They usually ship the box rite away!

satirev
Oct 28, 2012, 10:40 PM
have called. they wont tell me anything except that they are working on it.

makes me wonder if they are switching to the nano 7th gen for replacements






;)

iPod Exchange
Nov 9, 2012, 06:21 PM
I usually get an email from Apple once the replacement has shipping. 2800+ later and I get the email every time. Last 500 were registered and replaced in only 10 days but i never got an email with the new serial number of the replacement. I did notice they are now shipping from another location and with different serial numbers than before. I have always got my return envelopes in 2-3 days. I Have been waiting on 220 since the 12th of oct. The reason for delays in the past have been because they had not return boxes/envelopes in stock. Now i am not sure what the deal is and Apple says they are working on getting the envelopes out asap. For anyone thinking Apple may ship the 7th gens as a replacement it WONT happen. I have personal contact with the person in charge of the entire replacement program and there are over 50,000 replacement 6th gens ready to go. If anyone has any specific questions on the replacement program feel free to email me. iPod Exchange is the worlds largest participant in the recall program. Maybe i can help answer your questions.

jameswitter
Nov 9, 2012, 06:41 PM
requested 2 boxes to my house about a month ago, still nothing... my cousin and my girlfriend both requested there's around the same time if not just after, and still nothing...

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I usually get an email from Apple once the replacement has shipping. 2800+ later and I get the email every time. Last 500 were registered and replaced in only 10 days but i never got an email with the new serial number of the replacement. I did notice they are now shipping from another location and with different serial numbers than before. I have always got my return envelopes in 2-3 days. I Have been waiting on 220 since the 12th of oct. The reason for delays in the past have been because they had not return boxes/envelopes in stock. Now i am not sure what the deal is and Apple says they are working on getting the envelopes out asap. For anyone thinking Apple may ship the 7th gens as a replacement it WONT happen. I have personal contact with the person in charge of the entire replacement program and there are over 50,000 replacement 6th gens ready to go. If anyone has any specific questions on the replacement program feel free to email me. iPod Exchange is the worlds largest participant in the recall program. Maybe i can help answer your questions.

do you know for sure it's just a delay and not that they are cancelling the program?

satirev
Nov 11, 2012, 01:56 PM
I usually get an email from Apple once the replacement has shipping. 2800+ later and I get the email every time. Last 500 were registered and replaced in only 10 days but i never got an email with the new serial number of the replacement. I did notice they are now shipping from another location and with different serial numbers than before. I have always got my return envelopes in 2-3 days. I Have been waiting on 220 since the 12th of oct. The reason for delays in the past have been because they had not return boxes/envelopes in stock. Now i am not sure what the deal is and Apple says they are working on getting the envelopes out asap. For anyone thinking Apple may ship the 7th gens as a replacement it WONT happen. I have personal contact with the person in charge of the entire replacement program and there are over 50,000 replacement 6th gens ready to go. If anyone has any specific questions on the replacement program feel free to email me. iPod Exchange is the worlds largest participant in the recall program. Maybe i can help answer your questions.


wow! youve replaced 2800!!! thats crazy!

Why do you think they wont switch to the 7th gen? are they currently manufacturing the 6th gens in addition to the 7th?

So there is no explanation for this delay so far, interesting..

Wreckie
Nov 12, 2012, 01:28 PM
How long will this programme last?

iPod Exchange
Nov 13, 2012, 06:14 PM
The program is not ending anytime soon. The program went from a voluntary replacement to a class action lawsuit settlement in April. Because it is actually court ordered that Apple replace all affected iPods it will continue for quite some time. I have an inside source at Apple who has assured me they will let me now ASAP if a deadline is place on the replacement program.
7th gen nanos will not be used in the replacement program. Apple has assured me they have tens of thousands of 6th gens available. They are however still not giving any information on why the return envelopes are being delayed.

lamb21
Nov 14, 2012, 11:07 AM
I requested service on the 23rd of October but didn't receive anything till I called and asked them to send me an envelope. I called on the 7th got the envelope on the 9th mailed it out on the 10th and my new replacement was shipped on the 13th.
I really don't want the 6th gen called and begged for credit or for them to allow me to pay for an upgrade and they turned me down. He asked his supervisor if I could get the 7th instead of the 6th and they said no.

iPod Exchange
Nov 14, 2012, 01:08 PM
Return envelopes now shipping. Apparently there was a few changes in the way Apple processes the exchanges. Received some of my envelopes today. Labels are different than before and are now overnight priority instead of 2 day ground. The return due date is 11/23 thats 30 days not 120 as before. I will do the best i can to find out if the program is winding down but i highly doubt it.

satirev
Nov 14, 2012, 01:33 PM
Thanks for the update

yateseyd1991
Nov 17, 2012, 03:14 PM
Just got my replacement on Thursday after a month of waiting for the return envelope, the replacements are still coming from Unipart in Lutterworth


:apple: iPhone 5 32GB White, iPad 3 16GB Black, iPhone 2G Sealed, iPod Video 5.5G 120GB, Shure SE425's :apple:

DevixLuvic
Nov 17, 2012, 05:49 PM
I got mine replaced back last November-ish, the box took a few weeks to arrive, so if you think it's too late just wait a little more.

Proxy One
Nov 20, 2012, 02:57 PM
I did my service request on Oct 15th and still have no return envelope, ive done a dozen or so replacements and this is the longest i have waited for the envelope. Hope they get it together soon. I too would have liked a 7G but hey ill give up a 1G for a 6G any day.

northernbaldy
Nov 20, 2012, 03:01 PM
I lost my first gen nano, so I was proper pissed off
A few months ago I found it in the garage :D just over a week later I got my shiny new nano in the post

Top top customer service

colter
Dec 19, 2012, 10:34 PM
Hi, I saw your post and you saw you get alot of the ipods that are from the recall? I do alot of business to with them and I'm looking for quantities. willing to do business with me? I cant find a private message tab maybe there is so we can talk.

Braniff747SP
Dec 28, 2012, 09:49 PM
My box came quickly when I went through the process several months ago.

nickn
Dec 28, 2012, 10:15 PM
Top top customer service

When there is a lawsuit going demanding it of course there will be good service...

JimRice
Dec 29, 2012, 04:48 PM
i just sold mine on www.cashyourgadgets.co.uk

recall process is too much hassle! peace!

Wreckie
Jan 1, 2013, 03:53 AM
Does anyone know if they check if the serial of iPod matches with the one you order recall for? For instance, if happens I have multiple 1. Gen nanos and I send them packages back with iPods messed up in different packages.

Wreckie
Jan 15, 2013, 12:38 PM
Has the recall program come to an end?
http://www.apple.com/support/ipodnano_replacement/ - this page confirms, that it is still valid, but when clicking on "Click here" hyperlink, it opens new replacement program regarding Apple USB charger replacement.

yateseyd1991
Jan 15, 2013, 04:05 PM
Has the recall program come to an end?
http://www.apple.com/support/ipodnano_replacement/ - this page confirms, that it is still valid, but when clicking on "Click here" hyperlink, it opens new replacement program regarding Apple USB charger replacement.

Just tested the "Click here" hyperlink and it all appears to be working fine, perhaps a temporary technical glitch?

Wreckie
Jan 16, 2013, 10:38 AM
Seems like that, now it works again

Proxy One
Feb 22, 2013, 01:25 PM
Well I never got my box in the mail to send mine back, then apple canceled my claim last week, I just resubmitted my claim and two days later I got a box. I dont know what happened the first time, oh well.

Brian Y
Feb 22, 2013, 04:33 PM
Well I never got my box in the mail to send mine back, then apple canceled my claim last week, I just resubmitted my claim and two days later I got a box. I dont know what happened the first time, oh well.

Probably just lost in the post.

Virgule82
Feb 24, 2013, 02:13 AM
So I just filed a quest for a replacement. Just a question: Do you get to choose the color? If not, what color did you guys end up getting?

cambookpro
Feb 24, 2013, 07:31 AM
So I just filed a quest for a replacement. Just a question: Do you get to choose the color? If not, what color did you guys end up getting?

Sent in two, one white and one black, got two silvers in return.

hogger129
Feb 24, 2013, 08:33 AM
What generation Nano is the recall on? Do you still have to have the factory warranty to get a new one? I have an older Nano that took a dump (doesn't hold a charge) and I wouldn't mind getting a new one for free.

webslinger85
Feb 24, 2013, 09:10 AM
What generation Nano is the recall on? Do you still have to have the factory warranty to get a new one? I have an older Nano that took a dump (doesn't hold a charge) and I wouldn't mind getting a new one for free.

Has to be a first gen.

mdehoogh
Feb 24, 2013, 04:17 PM
Submitted the request on Feb 13, received the empty box on the 18th and dropped it off at FedEx that same day. I received a silver 6th gen on Feb 21.

Does anyone know if apple issues new serial numbers on refurbished units? I typed in the serial number on some apple s/n site and it said:
Build Year: - This unit was built in the first half of 2013.
Build Week - Week 5 (January) or week 32 (July)
It also looks like it's brand new with no scratches or marks anywhere on the device. It kinda leads me to believe it's brand new rather than refurb

Virgule82
Feb 25, 2013, 06:04 AM
Sent in two, one white and one black, got two silvers in return.

Thanks!

I guess if people are still getting 6th gen. nanos made in 2013 they must be keeping a factory line open just for the replacement program. I wonder how much money this has cost them. Not that Apple lacks cash...

yateseyd1991
Feb 25, 2013, 11:30 AM
I don't work for Apple but I'm pretty sure all these nanos are brand new and not refurbished due to the sheer number of Nanos submitted for the recall, lucky us!

:apple: iPhone 5 32GB White, iPad 3 16GB Black, iPod Video 240GB, Shure SE425's :apple:

Brian Y
Feb 25, 2013, 01:45 PM
Thanks!

I guess if people are still getting 6th gen. nanos made in 2013 they must be keeping a factory line open just for the replacement program. I wonder how much money this has cost them. Not that Apple lacks cash...

They still make loads of devices, including the original iPhone. Anything 2007 or newer is still made both refurbished and new if required.

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Submitted the request on Feb 13, received the empty box on the 18th and dropped it off at FedEx that same day. I received a silver 6th gen on Feb 21.

Does anyone know if apple issues new serial numbers on refurbished units? I typed in the serial number on some apple s/n site and it said:
Build Year: - This unit was built in the first half of 2013.
Build Week - Week 5 (January) or week 32 (July)
It also looks like it's brand new with no scratches or marks anywhere on the device. It kinda leads me to believe it's brand new rather than refurb

The serial date will be "made" when it was refurbished. And refurbs will all have a brand new outer casing and battery so they'll always look new :).