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View Full Version : Numerous iCloud Services Down for Up to 8% of Users




MacRumors
Oct 31, 2012, 04:03 PM
http://images.macrumors.com/im/macrumorsthreadlogo.gif (http://www.macrumors.com/2012/10/31/numerous-icloud-services-down-for-up-to-8-of-users/)


http://images.macrumors.com/article-new/2012/10/icloudstatus.png According to Apple's iCloud System Status (http://www.apple.com/support/icloud/systemstatus/) page, 8% of iCloud users cannot currently use any iCloud service except mail or iChat. The site gives no suggestion of a cause for the outage, nor a timetable for fixing it -- other than to say services will be restored as soon as possible. On Tuesday, iCloud experienced a widespread FaceTime, iMessage and Game Center outage that lasted nearly two hours.

Update: It appears the outage is now limited (http://www.apple.com/support/icloud/systemstatus/) to Documents in the Cloud only.

Article Link: Numerous iCloud Services Down for Up to 8% of Users (http://www.macrumors.com/2012/10/31/numerous-icloud-services-down-for-up-to-8-of-users/)



darwynn
Oct 31, 2012, 04:07 PM
I've been having issues logging in since yesterday. Glad they're working on it. Hope it gets fixed soon.

leukotriene
Oct 31, 2012, 04:11 PM
So unbelievably lame. Apple, get it together. Time for Eddy Cue to step up and make sure this kind of weekly downtime garbage ends. I hope he can do that.

Maybe Cook ought to set aside $20BB or so to poach as many Google and Amazon engineers as possible and set their cloud services on the right path.

komodrone
Oct 31, 2012, 04:13 PM
sure when I send in iCloud services being down, it never gets posted on MacRumors. but when someone else sends it in, it gets posted. IS IT BECAUSE I'M ASIAN?

Porco
Oct 31, 2012, 04:14 PM
Also up for down to 92% of users. It is not known at this time if standing on one's head makes a difference.

phobus
Oct 31, 2012, 04:20 PM
heads are going to roll!

Davmeister
Oct 31, 2012, 04:22 PM
Its only Documents in the cloud

Mugs
Oct 31, 2012, 04:33 PM
Yep. Just as I was about to board a coach I was getting the confirmation emails disappears right in front of me and I cannot get them back...thanks.

W1LLk
Oct 31, 2012, 04:41 PM
iMessage doesn't seem to work for me right meow. It tried for a minute or two and then gave in to text messages. My wife's is doing the same thing. Not a huge deal, but hopefully they'll get it sorted.

kas23
Oct 31, 2012, 04:47 PM
I suspect terrorism.

Anyways, I didn't even notice it was down. And I also never knew that Apple's iCloud was required to FaceTime someone. Are our conversations running through a serve at Apple? As for iMessage, iCloud up or down, it still works the same for me.

goobot
Oct 31, 2012, 04:47 PM
iMessage doesn't seem to work for me right meow. It tried for a minute or two and then gave in to text messages. My wife's is doing the same thing. Not a huge deal, but hopefully they'll get it sorted.

Ya, i have been having issues with it too.

macosxuser01
Oct 31, 2012, 04:49 PM
Just tired to refresh my mail on my iPhone its not working saids "Cannot get mail. The user name or password is inncorrect for the 'gmail' user"

mintier
Oct 31, 2012, 04:56 PM
Mac App Store appears to be down for me as well. :confused:

stanswx
Oct 31, 2012, 04:56 PM
Just tired to refresh my mail on my iPhone its not working saids "Cannot get mail. The user name or password is inncorrect for the 'gmail' user"
Gmail and other google services were just down for about 5 or so minutes. It's back up now.

rmwebs
Oct 31, 2012, 05:20 PM
Shock horror, yet another iCloud failure.

----------

Gmail and other google services were just down for about 5 or so minutes. It's back up now.

I'l take a 4 minute outage once every year or so, over iClouds quarterly 3-5 hour outage any day.

The fact that it's still this unreliable is just pathetic.

G4DP
Oct 31, 2012, 05:32 PM
This is a shock?

Apple and online services have never mixed and probably never will. It doesn't matter how much money they throw at it.

It would be great to be optimistic about thing and hope they improve but after a decade of constant screw ups and let downs it very difficult to do.

Apple's biggest problem is they have all these iToy's using the very small infrastructure they have placing it under extreme stress. To keep things running smoothly they should have had these new data centres built 5 years ago when they started the iToy's. That way they could have measured demand from one launch to another and set future plans for infrastructure expansion into motion ahead of time.

Instead they wait till the horse has bolted to close the stable door.

hexonxonx
Oct 31, 2012, 05:43 PM
Having trouble in the iTunes store as well.

bushido
Oct 31, 2012, 06:26 PM
iTunes Match seems to be down on my mac right now

haruhiko
Oct 31, 2012, 06:28 PM
I'm sure not if it's related but I can't update my apps despite seeing the number batch on the App Store icon. The update list is just empty, white.

Anti-Lucifer
Oct 31, 2012, 06:36 PM
outages are not caused by sandy storm, but instead, a very bad piece of malware called: Unhappy2012.Forstall.icloudDDoS

jayducharme
Oct 31, 2012, 06:56 PM
Just tired to refresh my mail on my iPhone its not working saids "Cannot get mail. The user name or password is inncorrect for the 'gmail' user"

I'm having the same issue on my Mac, but only with sending mail. Hopefully this will be a quick fix.

nadador
Oct 31, 2012, 07:00 PM
I wish Apple would put out a reliable cloud service that was worth paying for, charge a little for it, and then stick to it for more than a few years. When it's free, it hardly seems that we can complain about it when it's not working.

Rodimus Prime
Oct 31, 2012, 07:52 PM
I wish Apple would put out a reliable cloud service that was worth paying for, charge a little for it, and then stick to it for more than a few years. When it's free, it hardly seems that we can complain about it when it's not working.

problem is even when Apple was doing paid service it still sucked and was crap compared to many of the free services out there.

Apple sucks at the cloud plan and simple. iCloud offered less, cost more and still does not work.

PalmerL
Oct 31, 2012, 08:21 PM
and now as of 9:21 Eastern everything is back up, they fixed it quick enough

tjl3
Oct 31, 2012, 09:00 PM
Gmail was down around 5pm eastern time, qq.

ixodes
Oct 31, 2012, 09:01 PM
I've been having issues logging in since yesterday. Glad they're working on it. Hope it gets fixed soon.

I can't get in either, yet Apple is improving. iCloud has been a bit better than MobileMe.

waldobushman
Oct 31, 2012, 09:37 PM
I've read that iCloud is built upon MS Azure platform. If that is the case, are we seeing an Apple failure or an MS failure?

mrsir2009
Oct 31, 2012, 10:06 PM
...Which is why people shouldn't rely on 'cloud' services.

rmwebs
Nov 1, 2012, 04:02 AM
...Which is why people shouldn't rely on 'cloud' services.

iCloud isnt actually a cloud service in the typical sense of the word. A cloud is usually geographically redundant, in that it is spread across multiple datacenters all over the world. iCloud is based in 1 datacenter,with a caching datacenter in California. This is why its occasionally slow as hell to use in Europe.

In comparison, the likes of Google, Amazon, etc all have at least one Datacenter on the east and west coast, and then in Europe, Asia, etc.

As it stands, Apple's attempt at a cloud is pretty pathetic.

----------

I've read that iCloud is built upon MS Azure platform. If that is the case, are we seeing an Apple failure or an MS failure?

Apple used Azure for iTunes content distribution before iCloud was around, and before they had their own big Datacenter. There is still some stuff on Azure, but the downtime was Apple - not Azure.

Basically Apple is phasing out Azure, but likely still do have some reliance on it as they are still very behind in their datacenter rollout.

You'd be very aware if Azure went down as a lot of places rely on it.

chaosbunny
Nov 1, 2012, 06:04 AM
...Which is why people shouldn't rely on 'cloud' services.

Exactly. If someone has problems now it's his own fault.

SimonTheSoundMa
Nov 1, 2012, 07:46 AM
...Which is why people shouldn't rely on 'cloud' services.
Apple have already wiped my account clean of all data as they thought I was a spammer. I wrote emails while offline, as soon as I went online they all sent at once. It was around 30 emails.

Address book, emails, calendars, bookmarks, all deleted. Couldn't use iMessage either.

Recovered from a Time Machine backup thank goodness. Apple Care said they could not recover anything.

Baklava
Nov 1, 2012, 09:15 AM
Safari Bookmarks doesn't work for me anymore. ARGH!

Rodimus Prime
Nov 1, 2012, 09:50 AM
...Which is why people shouldn't rely on 'cloud' services.

if a 'cloud' services are done right (aka not like Apple) in many ways it is better than using onsight or on device services as they have multiple redundancies so it should keep running even if one location is completely wiped out by a nature disaster like flooding that can take one down for a while. Now you might be limping along at a slower level if the primary one is knocked out.

iRCL
Nov 1, 2012, 12:00 PM
This is a shock?

Apple and online services have never mixed and probably never will. It doesn't matter how much money they throw at it.

It would be great to be optimistic about thing and hope they improve but after a decade of constant screw ups and let downs it very difficult to do.

Apple's biggest problem is they have all these iToy's using the very small infrastructure they have placing it under extreme stress. To keep things running smoothly they should have had these new data centres built 5 years ago when they started the iToy's. That way they could have measured demand from one launch to another and set future plans for infrastructure expansion into motion ahead of time.

Instead they wait till the horse has bolted to close the stable door.

You're so brilliant, I see that you're able to analyze the countless challenges and difficulties, find the biggest one, and solve all of these problems through one paragraph of a forum post

- How do you know they're throwing a lot of money at it
- How do you know it's a very small infrastructure
- How do you know the stress level of that infrastructure
- How do you know they haven't measured demand in some way

You don't. You have no idea what is causing the outage

Akarin
Nov 1, 2012, 01:06 PM
Although the iCloud support page says that all services are working, I still can't get in iMessage (locked on "activating") on my iPhone and can't get updates in the App Store on my Mac (time out).

I never thought I would be even thinking about this but I think I will move back my e-mails, contacts and calendars back to my own server running Exchange.

G4DP
Nov 1, 2012, 01:44 PM
You're so brilliant, I see that you're able to analyze the countless challenges and difficulties, find the biggest one, and solve all of these problems through one paragraph of a forum post

- How do you know they're throwing a lot of money at it
- How do you know it's a very small infrastructure
- How do you know the stress level of that infrastructure
- How do you know they haven't measured demand in some way

You don't. You have no idea what is causing the outage

Whilst all you can do is moan about someones post on a forum.

You don't think these massive data centres cost a lot of money? If the infrastructure was large enough, they wouldn't need to build any more of them would they?

Gasu E.
Nov 1, 2012, 01:47 PM
iMessage doesn't seem to work for me right meow.

On the Internet, no one knows you're a cat... usually.

Baklava
Nov 1, 2012, 02:43 PM
Safari Bookmarks doesn't work for me anymore. ARGH!

Bookmarks on all iOS devices mysteriously back again.

thefourthpope
Nov 2, 2012, 11:17 AM
I was in the 92% on this one, but it's never reassuring how frequently this happens

zackify
Nov 4, 2012, 01:39 PM
I can't retrieve my icloud mail, it keeps timing out on my iPad Mini.