PDA

View Full Version : Just bought MacBook Air... How to update to 10.8.2?




Farplaner
Dec 20, 2012, 12:05 AM
I purchased the MBA at apple store online and received it today... Everything is working great, except when I went to do a Software Update, it sent me to the App Store, and when I went to Mountain Lion, it's asking me to pay $19.99

Well, the MBA came with mountain lion! I shouldn't have to pay again. Any advice? Thanks.



justperry
Dec 20, 2012, 12:09 AM
I purchased the MBA at apple store online and received it today... Everything is working great, except when I went to do a Software Update, it sent me to the App Store, and when I went to Mountain Lion, it's asking me to pay $19.99

Well, the MBA came with mountain lion! I shouldn't have to pay again. Any advice? Thanks.

Did you register the MBA or input your AppleID?

Not a refurb is it, it's the 2012 model.

Farplaner
Dec 20, 2012, 12:11 AM
Did you register the MBA or input your AppleID?

Not a refurb is it, it's the 2012 model.

Yes I did register my email address when prompted at first boot up.

Edit: and yes, it's the current model.

krravi
Dec 20, 2012, 12:39 AM
Did you register the MBA or input your AppleID?

Not a refurb is it, it's the 2012 model.

I bought a refurb 2012 last week and it updated fine without any questons.

Call Apple.

Mrbobb
Dec 20, 2012, 12:42 AM
If it's already a ML, all you have to do is :apple: -> SOFTWARE UPDATE.

If it came with Lion, then follow THIS PROCEDURE (http://www.apple.com/osx/uptodate/).

Nermal
Dec 20, 2012, 01:09 AM
Go to the Apple menu and choose About This Mac to see which version you have. If the machine came from Apple then it should already have 10.8, in which case Apple > Software Update'll do it.

Farplaner
Dec 20, 2012, 06:26 AM
It came from Apple, with Mountain Lion. When I did software updates the 10.8.2 update did not show up.

When going to about this Mac it showed the version as 10.8...

Farplaner
Dec 20, 2012, 08:28 AM
OK. I called Apple Support. They had me go through the troubleshooting steps (went through safe mode, checked version numbers, etc).

And eventually the support person told me to just download the update from the apple support site manually, and the next time Apple releases an update the app store should recognize that I'm running Mountain Lion. If not, they can get the laptop looked at.

I guess we'll see what happens...

Edit 1: Oh come on, when I tried to run update 10.8.2, it says it requires 10.8.1, so here I am downloading 10.8.1 first...

Edit 2: After installing 10.8.1 and 10.8.2, the App Store now shows that there are updates available (Safari/iTunes/MBA Update 2.0), so I think this is resolved! (Hopefully, the real test comes when Apple releases 10.8.3...)

Nermal
Dec 20, 2012, 12:34 PM
That is... really weird. Software Update is a bit buggy in ML but I haven't seen it that bad!

Beligerent
Dec 20, 2012, 01:32 PM
You're updating it wrong :) Just kiddin':D

posguy99
Dec 20, 2012, 02:09 PM
You're updating it wrong :) Just kiddin':D

He is. No one in the thread told him to download the Combo updater vs the Delta. The 10.8.2 Delta would certainly have required 10.8.1.